Palmer Holidays Avis 

309
TrustScore 4.5 sur 5

4,4

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Noté 5 sur 5 étoiles

pick up on time to more local spot. Journey comfortable. Hotel room a bit tired but bedding and towels spotless. Floor covering throughout room/bathroom shabby but clean. Excursions OK but tiring jour... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

An excellent stay in Stourport on Severn with a very interesting itinerary of places visited Also a very good helpful coach driver and some good company on the trip The only minor complaint I have... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Lovely seafront hotel in centre of Sidmouth, excellent trips, comfortable coach with friendly and helpful driver. Only negative, the quality and quantity of evening meal food.

L'entreprise a répondu

Noté 5 sur 5 étoiles

A first class experience on our first ever coach holiday. From being picked up from home (a bonus in itself), a very comfortable coach with Grant, a most informative, friendly and capable driver, an e... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Voyagiste
  2. Société de transport en bus et autocar

À propos de Palmer Holidays

Écrit par l'entreprise

Palmer Holidays

We are Palmer Holidays, offering luxury door-to-door Coach Holidays, exclusively from the North of England for more than 40 years. 

Our luxury coach holidays span the length and breadth of Great Britain, and we also have an exciting range of European River Cruises too. 

View our Coach Holidays 2025

Why Palmer Holidays?

✅ Your holiday begins with our door-to-door service on every holiday.

✅ Comfort all the way with modern executive touring coaches, with reclining seats, generous legroom, air conditioning and on-board WC.

✅ Exceptional Customer Service from our friendly and efficient holiday advisors who are on hand from the moment you book, to returning home, and will ensure you have the very best service throughout. 

✅ Quality hotels which are handpicked and carefully chosen for their hospitality, facilities and location. All our hotels are of a three of four star standard and perfect for enhancing your holiday experience with us. 

✅ Itineraries designed with you in mind. On all our sightseeing excursions we including admissions and entrances, so there are no hidden costs. 

View our Coach Holidays 2025

Dedicated Solo Traveller Holidays

No one is a stranger on our popular 'Good Companions' holidays, designed specifically for solo travellers. 

Whether you are a seasoned solo traveller or thinking of taking your first holiday on your own, our Good Companions hosted tours are just for you!

Relax with like-minded people, explore new places and have fun with new-found friends. You can be assured of a warm welcome from your friendly Good Companions host, who will ensure you are not alone for long. 

Have a look at our Good Companions coach tours throughout the UK and treat yourself to something special.

View our Good Companions Coach Holidays 2025

 

 

Bespoke Group Holidays

Travel as a group and enjoy great savings!

If you are involved in the planning of a group holiday, whether it’s for a group of friends or on behalf of a club, we can help you with transport, excursions, entrances and guide services, wherever you wish to travel! We help to plan tailor made holidays for many different groups every year, so if you have a group of 10 people or more, then we can certainly help organise the perfect holiday - there is no better way to travel on a group holiday than with us.

View our Group Holidays

 

Jersey by Air

Departing from Leeds Bradford or Newcastle Airports.

Basking in the warm blue waters of the Gulf Stream just 15 miles from the French coast, Jersey is just a short flight away and one of the sunniest spots on the British Isles. Travel to Jersey by air with Palmer Holidays, and you will be picked up from home and taken to your local airport. Upon arrival into St Helier, transport will be waiting for you to take you to your chosen hotel. After a week of enjoying the island your return home travel awaits. Take a look at our Jersey by Air programme today;

View our Jersey by Air Holidays

Palmer Holidays

Écrit par l'entreprise

Luxury Door-to-door Coach Travel
Exclusively from the North of England

You're in Safe Hands

Palmer Holidays are ABTA bonded for total peace of mind

Palmer Holidays are ABTA bonded for total peace of mind
The Palmer family have been in travel for over 40 years and this experience shines through within every aspect of your holiday. As members of ABTA and licences by the CAA, your holiday money is totally safe and secure.

Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

309 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,4

Tous les avis

(309)

80 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Brilliant Weekend at Hampton Court

Very well organised , lovely pleasant and informative driver and the hotel was much improved since the last time we were there

4 juillet 2025
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Réponse de Palmer Holidays

Hello Sue,

Thank you for your lovely review! We’re so pleased you had a brilliant weekend at Hampton Court and noticed the improvements at the hotel.

Great to hear your driver made the trip even more enjoyable – we’ll be sure to pass that on. We hope to see you again soon!

Noté 4 sur 5 étoiles

Reliability

Very well organised and reliable

4 juillet 2025
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Réponse de Palmer Holidays

Hello Sue,

Thank you for your kind words! We’re so pleased you found the trip well organised and reliable.

We look forward to welcoming you on another holiday soon!

Noté 5 sur 5 étoiles

Coach comfortable except for too tight…

Coach comfortable except for too tight seat belts,nice clean hotel &meals were fine

2 juillet 2025
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Réponse de Palmer Holidays

Hello Maureen,

Thank you for your feedback! We're glad you found the coach comfortable overall and enjoyed the clean hotel and meals.

We appreciate your comment about the seat belts and will pass that on. Hope to welcome you on another trip soon!

Noté 5 sur 5 étoiles

Absolutely brilliant holiday

Absolutely brilliant holiday , hotel and grounds amazing , staff, food, and all aspects great , more entertainment would be great

12 juillet 2025
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Réponse de Palmer Holidays

Hello Sandra,

Thank you for your fantastic review! We’re delighted to hear you had such a brilliant holiday and enjoyed the hotel, grounds, staff, and food.

We appreciate your feedback about the entertainment and will certainly take that on board. We’d love to welcome you on another trip soon!

Noté 5 sur 5 étoiles

Pick up by the taxi was on time.Our…

Pick up by the taxi was on time.Our coach driver was very helpful made sure everyone knew were we had to be and at what time.
Places we visited were just the right length of time.

7 juillet 2025
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Réponse de Palmer Holidays

Hello Greta,

Thank you for your lovely review! We’re so pleased everything ran smoothly, from the timely taxi pick-up to the well-planned visits.

Great to hear your driver was helpful and kept everyone informed – that makes all the difference. We hope to see you on another trip soon!

Noté 3 sur 5 étoiles

Windsir and Hampton Court. t indication that all was not…

The first indication that all was not well was when our taxi turned up and said he was taking us to Scotch Corner when our itinerary was for Washington Services. Palmers had not sent us any information regarding this change. The taxi driver was excellent. He contacted Palmers to confirm this destination. When we arrived at Scotch corner there were other couples brought there instead of their original coach pick up point. We waited in the cold for 20 minutes before a driver from a white coach which had been parked all the time we were there came over and announced Windsor and Hampton court. Why did he leave us standing all that time? The coach was not really up to the standard we expected. It rattled and jerked the whole journey. The coach driver did not seem to know where he was going or how many people he was picking up. The hotel was nice if a bit out of the way .Ourvisit to Windsor was not long enough the driver was too interested in getting to the hotel. The Hampton court
visit was very good a full day without the driver. Next day on our way home with a visit to Henley on Thames. When dropping off someone had to sit up front with the driver to direct him into the towns. He missed the turn off at Durham and again someone had to direct him back. We were recommended Palmers from a friend but we will not be using your company again. We thought it was chaos.

27 juin 2025
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Réponse de Palmer Holidays

Thank you for your review and comments above, I'm sorry to read of the issues you experienced. Unfortunately this tour had to be operated by an alternative coach company due to an operational problem, however this shouldn't have affected your enjoyment or the service you received and we'll certainly look into the points raised. We're sorry for any inconvenience and I hope this won't deter you from booking with us again. Regards, Lisa.

Noté 4 sur 5 étoiles

Hampton Court experience

Really enjoyed our recent weekend with Palmers. Good itinerary, with stop offs at Windsor and Henley on Thames. The main event was hampton court; but even with nearly 6 hours free time we still didn't see all of it. The only thing that some people moaned about was that we had to walk about 10mins to the entrance because coaches weren't allowed to drop off outside hampton.
Hotel at Reading football club was fabulous 👌 extremely clean, comfortable and the food was really nice......no hard bacon 🥓 or sausage here. The only downside was that if you wanted to use spa and pool you had to book, and because it was weekend it was fully booked.
The only complaint we had was the bus; it was a bit creaky and the air conditioning wasn't working properly so it was very uncomfortable on our 9 hour journey home!!
Best Bits:-
Door to door service
Itinerary
Hotel
Food
Driver

Bad Bits:-
Bus
Hotel bar prices
Moaning Minnies 😎

27 juin 2025
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Réponse de Palmer Holidays

Hello Kevin,

Thank you so much for your fantastic and detailed review!

We're thrilled to hear you had such a great weekend with us – from the itinerary and hotel to the food and door to door service, it sounds like many aspects really hit the mark. Hampton Court is a real treasure, and we totally agree – even six hours can fly by when there's so much to explore!

We're sorry to hear about the issues with the coach and air conditioning on the return journey – thank you for flagging that, and please be assured we're looking into it to make future journeys more comfortable. We also understand the spa being fully booked was a bit of a let-down – weekends can be tricky, but we’ll continue working with our partners to improve access where we can.

We hope to welcome you back on another Palmers holiday very soon!

Noté 5 sur 5 étoiles
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Réponse de Palmer Holidays

Hello John,

Thank you for your lovely feedback! We’re so pleased to hear you enjoyed the hotel and the food. We hope to welcome you on another holiday with us soon!

Noté 5 sur 5 étoiles

Looking back in time

We appreciated the driver making comfort stops both ways the hotel was very nice and staff so friendly. We had plenty of time at the palace the whole holiday went very smoothly.

27 juin 2025
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Réponse de Palmer Holidays

Hello Mrs Harrison,

Thank you so much for your kind review! We're delighted to hear you enjoyed your holiday and that everything ran smoothly from start to finish. It’s great to know you found the hotel welcoming and the staff friendly – and that you had plenty of time to explore the palace at your own pace. We’re also glad the comfort stops made the journey more enjoyable.

We hope to see you on another trip with us soon!

Noté 5 sur 5 étoiles

First coach trip with Palmers -very positive experience

The taxi arrived a liitle early -which was good The coach was on time. Dave, the driver,was very helpful and approachable. The air con on coachwas good on the way down -not so much on the way back..There was a 3 hour stop off in Windsor which was really enjoyable.
THe Voco hotel in reading was good. The staff were really helpful -even managing to book us in for a swim at short notice. THere wqas a good selection of food - my friend is a vegan and the desserts weren't suitable but when she explained on the 2nd night,the manager in charge of the cafe had a fruit salad freshly prepared for her. Bar prices were steep.
The car park at Hampton court was a bit of a slog to the palace -especially in the heat wave.
Henley on Thames stop off on way home was 2 hours -more than enough.
Dave made sure we had rest stops and when air con wasn't working very well he opened the skylights.

27 juin 2025
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Réponse de Palmer Holidays

Hello Margaret,

Thank you for taking the time to leave such a detailed and balanced review of your first coach holiday with Palmers – we’re so pleased to hear it was a positive experience overall!

It's great to know the taxi and coach services ran smoothly and that Dave, your driver, made a lasting impression with his helpful and approachable manner. We’ll be sure to pass on your kind words to him.

We’re glad you enjoyed the stop in Windsor and that the Voco Hotel in Reading met your expectations – especially the thoughtful response from the hotel staff in catering to your friend’s dietary needs. That kind of extra care makes a big difference, and we’re happy it was recognised.

Thank you also for your honest feedback about the air conditioning and the walk from the Hampton Court car park – we’ll certainly take this into consideration when planning future trips.

We hope this is the first of many more holidays with us. We’d love to welcome you back again soon!

Noté 5 sur 5 étoiles

Home pick up and drop off brilliant

Home pick up and drop off brilliant.
Great itinerary, excellent driver/host.
Really nice hotel with air conditioning in room. Good breakfast and dinner. Comfortable coach.

29 juin 2025
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Réponse de Palmer Holidays

Thank you so much for your lovely review!

We're delighted to hear you enjoyed the home pick-up service – it's great to know it added that extra touch of convenience to your holiday. It’s also wonderful to hear that the itinerary, driver, hotel, and meals all met your expectations. We’re especially pleased you found the coach comfortable and the hotel air-conditioned – perfect for relaxing after a day’s exploring! We hope to welcome you on another trip very soon.

Noté 4 sur 5 étoiles

Coach travel was excellent

Coach travel was excellent, hotel ok could do with a refresh, lounge furniture shabby , dining room ok, food excellent, staff very attentive. All good, our room didn’t have a view, it had a domed roof 12 inches from our window, so we couldn’t see anything. On 2 evenings the hotel had events in the ballroom which was beneath our room so we had vibrating beds and noise until music finished. We shall make sure we have a better room next time even if it costs more.

22 juin 2025
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Réponse de Palmer Holidays

Hello Maureen,

Thank you for your review. We're really pleased to hear the coach travel was excellent and that the food and service stood out during your stay.

We appreciate your honest feedback about the hotel and your room – we will pass this over to the hotel to help improve future stays.

We’d love to welcome you back soon!

Noté 5 sur 5 étoiles

Everything went well

Everything went well , from beginning to end.

27 juin 2025
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Réponse de Palmer Holidays

Hello Harry,

Thank you for your kind words – we’re so pleased everything went smoothly from start to finish.

It’s always great to hear when our holidays run just as they should. We hope to welcome you on another trip soon!

Noté 3 sur 5 étoiles

Taxi failure

Holiday was ok apart from our room being small and at the back of the hotel where all we could hear day and night were the seagulls. On arriving at the services there was no taxi. Our driver had informed Palmer's office that we would be late as a taxi had been late at the previous stop. Apparently they didn't inform the taxi company. Needless to say we weren't impressed and will be very wary about booking with Palmers again.

27 juin 2025
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Réponse de Palmer Holidays

Thank you for your review and for bringing the taxi issue to our attention. We always try to keep them informed of delays etc so I will look into what happened on this occasion. We hope it didn't cause too much of an inconvenience and look forward to seeing again we hope.

Noté 4 sur 5 étoiles

Bournemouth

Overall the holiday was very good. Coach, driver, hotel were all good. Mike on coach not working which meant we did not get updates during the journey. John did his very best at each stop, could not have done more, but we did not always know where we were.
Three hours in Dorchester was too long. The gardens afterwards warrented extra time.
Otherwise great trip, meals were really good in the hotel, room clean and pleasant. Entertainment on a couple of nights, which was good too.

22 juin 2025
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Réponse de Palmer Holidays

Hello Mrs Allott,

Thank you for your feedback. We’re so pleased to hear you enjoyed the holiday overall and that the coach, hotel, and meals were all to a good standard.

We appreciate your comments about the onboard mic and timing at Dorchester – we’ll certainly take that on board. Great to hear John took good care of you throughout.

Thanks again for travelling with Palmer Holidays – we’re glad you had a great time and hope to see you again soon!

Noté 5 sur 5 étoiles

First our driver Rhianna fabulous

First our driver Rhianna fabulous. Attentive courteous and caring always available walked round the dining room at evening in case there was any questions or concerns a credit to Palmers
Next Highgrove gardens bucket list ticked thank you so much
Hotel food could have been better although breakfast good
and improved when a party of French and Germans arrived?! As in selection !
Our evening arrival meal a bit dire !!
But Palmers full marks for your part

29 juin 2025
Avis spontané
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Réponse de Palmer Holidays

Hello Loraine and Rodney,

Thank you for your lovely feedback. We’re thrilled to hear Rhianna looked after you so well. It’s also great to know that visiting Highgrove Gardens was such a special moment for you.

We appreciate your comments about the hotel food and will share them with the hotel to help improve future stays.

Thanks again for travelling with Palmers – we’re so pleased to have helped make your trip memorable.

Noté 5 sur 5 étoiles

Trip was great

Trip was great, fantastic hotel and lovely trips

17 juin 2025
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Réponse de Palmer Holidays

Hello Wendy,

Thank you for your review, we're pleased to hear that you had an excellent time away with us and enjoyed all of your trips. We hope to see you again soon!

Noté 5 sur 5 étoiles

Sidmouth in the Sun

Sidmouth in the Sun
Excellent, well sited, hotel with friendly and helpful staff. Meals were varied, tasty and well cooked. Desserts were especially tempting!
Coach was comfortable ( once aircon was sorted out) and our driver was entertaining and obliging.
We have enjoyed many coach holidays over the last 20 years, with Palmers and other operators, and in my opinion this one to Sidmouth, was the best of the lot!

17 juin 2025
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Réponse de Palmer Holidays

Hello Janet,

Thank you for review, we're delighted to hear that you had an excellent time away in Sidmouth and enjoyed the stay at your hotel. Thank you for your continued support and for choosing to book with Palmer Holidays. We hope to welcome you on another one of our holidays soon!

Noté 3 sur 5 étoiles

Door to door pick up service dreadful.

Holiday was let down by the mini bus door to door service. Driver unwilling to help load luggage and assist a disabled passenger before and after the trip. Then choosing to drive well over the speed limit to get to our destinations. Terrible service.

14 juin 2025
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Réponse de Palmer Holidays

Thank you for your review and we're so sorry to hear of the issues with the taxi journey, we will certainly look into this with the company concerned. We hope you enjoyed your break apart from this and thank you again for bringing this to our attention. Hope to see you again, regards Lisa

Noté 5 sur 5 étoiles

Brilliant Holiday Weather Fantastic…

Brilliant Holiday Weather Fantastic Coach Driver Great
Hotel ! Best one yet

17 juin 2025
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Réponse de Palmer Holidays

Hello Mr & Mrs Miller,

Thank you for your review, we're so pleased to hear that you had a brilliant time away on your recent holiday with us and with the added bonus of good weather too! We hope to see you again soon.

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