We had a wonderful time at Windsor castle & boat trip with afternoon tea.
It was a perfect day, the hotel was excellent very good rooms & tasty food.
Craig our driver was a very good approachable & helpful & provided us with interesting information about the places we visited.
Two very happy travellers.

A comfortable coach with a great driver. An interesting and varied itinerary. The hotel was well chosen for location and standard of facilities. Everything promised in the brochure was delivered. Our first experience with Palmers but, hopefully, not our last. Thank you. 👍

Great locations, wonderful, knowledgeable driver and lovely hotel.

This was an excellent trip. Good stop in Oxford on the way down to London. Plenty to do an see in Greenwich. Hotel clean and great breakfast. Room could have been bigger and more modern, but it was a Georgian hotel so this is understandable and we had everything we needed. Abba Voyage was one of the best shows we have ever seen.

Fabulous no nonsense driver who gave the essential do’s and don’ts and safety information.
Throughout the journey Gary advised of all drop off and pick up times in a timely manner.
Couldn’t have asked for better service.
Whole trip an amazing experience.
Thank you.

Enjoyed the coach journey and very interesting places to visit - thank you

Coach modern, immaculate & comfortable. Driver friendly, communicative & organised (he explained everything). Pace was just right. Hotel clean and ideally placed. Breakfast great. Fellow passengers were lovely. Thought the tour was value for money. I think it would have been nice to know how long we spent in each place in advance (to plan what to do). But really enjoyed the three day tour - ABBA Voyage of course was the highlight and top marks for entertainment value!!!

Being picked up at my door, really nice folks on the coach and patient driver.
Hotel excellent, happy staff nothing too much trouble for them.All in all , lovely weekend.

We had never ventured to London so seeing Oxford and Greenwich was a bonus loved both cities. The hotel was great apart from the stairs. Our main destination was ABBA …fabulous.

Hotel,good.
Coach,new but air conditioning very poor.I prefer lap seat belts.
ABBA,great.
Oxford,I would prefer Cambridge.It’s on route to Greenwich,A1.
London 4hours,I prefer to be home earlier.
Saturday after breakfast,did my own thing.

The hotel fistral beach was the best we have stayed in In newquay, but the location for the ages of the clientele on the coach was a bit far to walk into the town if you wished to,though there were taxi's available,that is the only fault I could find with this holiday, every thing else was perfect

Our room was a great disappointment. The windows were frosted over with plastic,the lighting was poor,the bathroom was so narrow we had to leave the door open to get washed.There was one plastic chair to sit on, my husband is 92 I am 83, there was no comfort at all. We were charged the same amount as those who had a decent room,why.The rest of the hotel was good,the food was excellent,the Isle of Man is lovely.

Extreme good experience with Martin your driver and the tours around the island.
Thank you.

First room was dowdy and window looked onto brick wall. Second room a little better but with toilet that whistled when flushed (so did next rooms too) Ceiling by bathroom falling down. Food was poor - no fresh meat just meat that had been pressed and then sliced (or it appeared to be) Nothing fresh. Vegetables were very sparse and no one was offered extras. We expected a dish of vegetables to share but nothing was given to any table.
Some of the corridors on 2nd floor were very narrow, needed decorating - holes in wall, wallpaper coming off and appeared to have polystyrene tiles on ceiling. The wall paper in bedroom was faded and scratched and could have done with a thorough overhaul.
The staff were all superb though. Door to door service is advertised. We did get a taxi which arrived on time, but we were taken to Wakefield to join the coach which took one hour then from Wakefield to Lytham St Annes -long journey! The journey took us 7 and a quarter hours. It was door to door but over 7 hours from a place that is1 and a half hours away? We stopped at Salford Quays for 2 and a half hours!! The whole coach was full of mature people who just wanted to get home. Because of the wait in Salford we were then caught in traffic. The driver was lovely but most people on the coach were unhappy.
Door to door is the reason we chose Palmer holidays and feel that saying they will contact the hotel is not enough. Our holiday was a disaster and not worth the amount of money we paid. As pensioners that took a lot of doing.

Just had one holiday with Palmers it was perfection on a plate

We were disappointed with our room 101 as it was cramped and in need of smartening up, especially the poor repairs to the ceiling where they had used 2 big boards to hide the problem rather than try to repair it.
there was very little room to move around the bed.
Not the standard of room we have had with Palmers before.

Another lovely holiday with Palmers. The Merrion hotel was excellent with helpful staff, a comfortable room and super food. The weather in North Wales was exceptional for March which was a real bonus.

Everything we were promised is what we got! Immaculate coach, wonderful driver, lovely comfortable hotel, very good trips,

From leaving home to returning home everything about the holiday experience was A1. The coach was com-fortable, the driver was great, the hotel and food were superb. The trips out were excellent. What more can I say