Contacted the Company about a 14 year old arm chair we have as the brass castor wheels had become lose and fall off anytime we move it and wasn't sure if they could help due to the age however, they... Voir plus
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Lisez les avis des autres
When we had our new sofas delivered from Grantham Downtown the men pointed out that there was a tear in the bottom lining of the sofa and the wheels werent screwing in properly They immediately i... Voir plus
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Had Rob to look at a couple of minor issues on two chairs. He arrived nice and early, very pleasant, resolved the problems and left us with a smile 😊. Wish more people in retail were as pleasant, wel... Voir plus
The help I received in finding replacement feet for a Parker Knoll armchair was extremely helpful and also very prompt. They were able to source the feet which were a perfect match. I certainly was im... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Our Mission: To bring the ultimate in comfort and luxury to the everyday sitting experience. Our story is a thoroughly British tale. From humble beginnings in a simple workshop in London, the Parker Knoll business steadily grew over time. Its home f...
Coordonnées de contact
Farmwell Lane, NG17 1BX, Sutton-in-Ashfield, Royaume-Uni
- 01773604121
- customer.service@parkerknoll.co.uk
- parkerknoll.co.uk
4,4
Excellent
2 k avis
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Robert was very Polite and friendly…
Robert was very Polite and friendly Gentleman he was able to fix the issue with our Recliner, by replacing the switmch buttons on the side, and checking everthing over. Robert was excellent workman 10/10 thank you Parker knoll
11 mars 2026
Avis spontané
Réponse de Parker Knoll
Thank you Jacqueline for your lovely feedback. We certainly strive to provide supportive customer service and it is great to know that Rob has delivered just that. We will be sure to pass your kind words on to Rob.
Best wishes from The Parker Knoll Team
Electric recliner chair repair switches.
We had a problem with our chair reclining. We called Parker knoll service department they were marvellous. Got back to us gave us a date for the repair man to come to repair chair, He came earlier than expected very professional solve, the problem chair electrics put replacement switches, put everything to how it should look on the chair perfectly
Robert Green did an excellent repair thank you Parker Knoll for sending him to us x
11 mars 2026
Avis spontané
Réponse de Parker Knoll
Dear Katie, thank you for your thoughtful review. At Parker Knoll we strive for attentive and supportive customer service and are pleased to know that this was achieved for you. We will certainly pass on to Rob you lovely comments.
Best wishes from The Parker Knoll Team
Not Happy!!
Having been everywhere looking for a new comfortable sofa, I eventually chose a Manhattan Large 2 seater with CWren fabric.Whilst I have no quarrel with the design and it does look beautiful, be aware that this particular fabric wrinkles if you look at it and is uncomfortable to sit on after about 1\2 an hour, as it ruckles up underneath your body, I have been advised by the very nice technician who came to view the sofa that I should smooth it out before I sit on it. I suppose I will have to accept that and put up with it. But I am not happy as these sofas are not cheap.
17 février 2026
Réponse de Parker Knoll
Dear Mr and Mrs Hammond, We are sorry that you are disappointed with your furniture as we take care to ensure all pieces of furniture are manufactured to the highest standards. Modern seat cushions are designed for comfort and support and it is normal for the fabric to require redressing. Our technician has investigated and we trust that he has reassured you regarding the characteristics of the cover and maintenance for the sofa.
Best wishes from The Parker Knoll Team
Not fitted together properly
The electric recliner sofa was delivered on time however, the delivery team did not put it together correctly. It felt unstable and was noisy and creaky was sitting down or moving about. Both sides of the sofa had not been screwed together properly. Downtown sent someone to check who confirmed this. I then had to wait another month for a furniture repairer to come and tighten the fixings. It still creaks and the cushions on the reclining sides sink. Disappointed in the quality and the fitting team.
7 janvier 2026
Réponse de Parker Knoll
Dear Julie, Thank you for taking the time to share your experience. We understand that the initial issue related to the retailer's fulfillment process rather than the manufacture of your furniture. If you haven't already done so, please contact your retailer to advise of the issues you are currently experiencing as it is likely that an alternative technician can be appointed to review an attend.
Best wishes from The Parker Knoll Team
Problem with electric recliner
Problem with electric recliner. Reported to shop who contacted pk and they sent technician 2days later. Robert Green came and fixed it within an hour. Very thorough and a great job. Very happy with the service.
9 mars 2026
Avis spontané
Réponse de Parker Knoll
Thank you Christine for your 5 star review, Your comments regarding Rob and the service you have received are much appreciated and we will certainly pass them on.
Best wishes from Parker Knoll
Manhattan sofa alignment
We have a Manhattan sofa and it was slightly misaligned after delivery and installation. We contacted PK via Arighi Bianchi and they arranged for Rob Green of Parker Knoll to come out and fix it. Rob did a great job, very nice and professional, he adjusted the seats and the connection plates. Now the sofa is perfect. Thanks Rob.
5 mars 2026
Avis spontané
Réponse de Parker Knoll
Dear Alan, Thank you for your review and lovely comments. We pride ourselves in supportive customer service and it's great that Rob delivered that. We will certainly pass on your kind words.
Best wishes from Parker Knoll
Westbury sofa
I recently bought a 2 seater 'Westbury' sofa, and am absolutely delighted with it. Beautifully made, classically styled, and very comfortable.
19 février 2026
Réponse de Parker Knoll
Hi Richard - thank you for your 5 star review. It is lovely to know that you are pleased with your purchase.
Best wishes from the Parker Knoll Team
Top Marks to the Parker Knoll Team - Thank You
Our Parker Knoll sofa recently developed a slight squeak at one end, it’s 8 years old and in otherwise perfect condition. After contacting Lee Longlands who sold us the sofa (who were great), they liaised with Parker Knoll who scheduled one of their craftsman (Steve) who came to our home and fixed the issue. I have to commend Steve on a totally brilliant job, arrived promptly, clearly a highly knowledgeable craftsman and fixed our sofa which is now as good as new, thanks to all involved, I would highly recommend Parker Knoll.
2 mars 2026
Avis spontané
Réponse de Parker Knoll
Thank you so much for your lovely feedback. We are delighted to hear about your experience with Steve and will be sure to pass your kind words to him.
Best wishes from Parker Knoll
Great sales staff, disappointing delivery.
Great sales staff, very informative. Really pleased with the sofa and chairs. The only disappointment was delivery. They delivered as planned however we have oak floors which have been looked after for the last 13 years. We discovered recently they are now covered in scratches. This did not show immediately due to the dark days. We noticed in retrospect how “rough” both staff were when removing and dragging the cardboard protection. We also both commented prior to the delivery how very careful the Communuty Store staff were when they collected the old suite from us. We know it wasn’t them as my husband swept and washed the floor prior to the arrival of the new sofa and chairs.
9 février 2026
Réponse de Parker Knoll
Hi Elaine, Thank you for taking the time to leave a review and we are happy that you are pleased with your Parker Knoll furniture. We are sorry that the delivery team from the store you purchased through were disappointing and we do hope that you have flagged this to the retailer who arranged the delivery.
Best wishes from Team Parker Knoll
Brilliant service, silence resumed!
We really like Parker Knoll furniture but our sofa had developed a squeak. Their service technician Steve arrived on time, with loads of tools, soon diagnosed the problem and fixed it, all within an hour, fantastic knowledge and sofa now perfect, no squeaks!!
2 mars 2026
Avis spontané
Réponse de Parker Knoll
Dear Chris, Thank you for your lovely feedback. We’re delighted to hear about your experience with Steve and will be sure to pass your kind words on to him.
Best wishes from Team Parker Knoll
Parker knoll excellent, retailer not so.
The bad experience was not down to parker knoll it was the retailer. We ordered and paid for a brand new suite but actually received the one from their showroom. After raising the issue with the retailer they agreed to supply a brand new suite from Parker Knoll as they should have done in the first place. We have now received the new suite and my wife and I are highly delighted thank you.
10 février 2026
Réponse de Parker Knoll
Dear Keith,
Thank you for taking the time to share your experience, and we’re very pleased to hear that you are now delighted with your new suite.
We understand that the initial issue related to the retailer’s fulfilment process rather than the manufacture of your furniture. As a manufacturer, we do not manage showroom stock or deliveries directly, but we always want customers to enjoy the quality and craftsmanship Parker Knoll is known for.
If you feel it’s appropriate, we would be grateful if you might consider sharing a review specifically about your Parker Knoll suite and your satisfaction with the product itself. Customer feedback about our furniture means a great deal to us.
Thank you again for choosing Parker Knoll, and we hope you enjoy your suite for many years to come.
Kind regards,
The Parker Knoll Team
Disappointed
Disappointed that the cloth covering is cut skimpy at back edges. Both half’s of the sofas do not aline gap between the seats there is nothing to stop phone/tv remote falling through. However on raising the foot rest both side collide! Despite furniture village selling us the “easy gilders” the furniture isn’t easy to move.
9 février 2026
Réponse de Parker Knoll
Hi Susie, Thank you for taking the time to leave your review. We would be keen to understand more about the points you have raised and trust that you have raised these with Furniture Village who would usually arrange for a technician to visit. Please don't hesitate to get in touch with us should you need our assistance in liaising with Furniture Village. Our customer service team will be happy to help: customer.service@parkerknoll.co.uk
Best Wishes from Team Parker Knoll
Excellent experience
Excellent experience. Following moving house lost a screw to one of the sofas wheels meaning much weight the wheel would come off and the pin dig in the floor. Upon contacting Parker Knoll and liaising with Alison resolved the issue and new legs den. Quick, pain free service and would highly recommend
26 février 2026
Avis spontané
Réponse de Parker Knoll
Hi Lauren, Many thanks for your 5 star review. We’re delighted to hear about your experience. At Parker Knoll, we pride ourselves on providing not only beautifully crafted furniture, but also attentive and supportive customer service and it’s fantastic to know Alison delivered just that. We will be sure to pass on your kind words.
Best wishes from Team Parker Knoll
Spent a considerable sum on two…
Spent a considerable sum on two recliners and a sofa from our local Parker Knoll stockist less than 2 years ago, so far both recliners have failed 3 times and when they have failed they’ve failed in the full back position meaning the room is kind of blocked. Have raised the issue with store and tbh whilst they’ve organised a fix the repairs have not lasted , we are now on our third set of switches and both motors are very very slow. Having spent £7000 on these I now regret ever buying them. Over priced and of poor quality , the switches have to come from china and are out of stock. As retirees we saved to buy what we thought was good quality furniture, sadly it ain’t. Wouldn’t consider this make again.
26 février 2026
Avis spontané
Réponse de Parker Knoll
Dear Malcolm,
Thank you for taking the time to share your experience and we are sorry that you have encountered issues with the recliners. Your retailer had advised us of the concern and an experienced technician has been appointed. In order to minimise the inconvenience for you and also to ensure that the root cause of the issue can be addressed, replacement parts are being supplied before the visit. With regard to component sourcing, just for context, it is due to the significant reduction in specialist manufacturing within the UK, we, like all other UK and European sofa manufacturers, must source components globally. Fabric is sourced from across Europe, timber from Eastern Europe, metal mechanisms from the USA and China, and electrical components from the USA, Europe and China. This is an industry-wide reality rather than a practice unique to us. Whilst this can create some supply chain delays, it is not the case in this instance.
We would also advise that we are one of the very few UK upholstery manufacturers who test our products to full contract level standards, rather than solely to general domestic standards. This more rigorous testing regime is specifically designed to give us confidence in the durability and suitability of the materials and components we specify from our global suppliers.
Unfortunately, your experience has been very different from that we would expect and we apologise for the disappointment this must cause.
We anticipate that the technician will be in touch shortly to arrange an appointment to attend and assure you that we will liaise closely with your retailer to ensure everything runs smoothly.
Best wishes from Parker Knoll
Very quick response to a problem around…
Very quick response to a problem around manufacture. 2 days from reporting an issue to it being resolved, and no quibble.
26 février 2026
Avis spontané
Réponse de Parker Knoll
Thank you Julian for your 5 star review. Whilst we strive to ensure our furniture does not disappoint, we appreciate the importance of the right suppport and thank you for your positive comments.
Best wishes from Team Parker Knoll
Parker Knoll have been very obliging in…
Parker Knoll have been very obliging in trying to sort out my problem with my recliner chair.
Robert Green visited us this morning and I have say what a very pleasant, helpful man he was.
He went out of his way to make me comfortable on my chair and I would like to say “Thank you very much”
It’s not often customer service put the customer first but Rob certainly did in a kind friendly manner.
26 février 2026
Avis spontané
Réponse de Parker Knoll
Dear Lynn, Thank you so much for your 5 star review. We are delighted to hear about your experience with Rob. That level of service is exactly what we strive for. We’ll be sure to pass your kind words on to him.
Best wishes from Team Parker Knoll
Great sofa and chair just as expected
Great sofa and chair just as expected. Very comfortable and well made.
14 février 2026
Réponse de Parker Knoll
Many thanks Janet for your 5 star review. Comfort and craftsmanship are at the heart of what we do, so it’s fantastic to receive your lovely comments.
Best wishes from Team Parker Knoll
Sumptious suite
Sumptious suite , and so comfortable well made and stylish .
We are so happy to own a Parker Knoll
13 février 2026
Réponse de Parker Knoll
Thank you Mr Watt for your 5 star review and your lovely comments, they are much appreciated.
Best wishes from the Parker Knoll Team
Unfortunately we had a slight issue…
Unfortunately we had a slight issue with one of the sofas, Parker knoll arranged for it to be put right very promptly.
I always think a good company can be judged by how well it deals with issues, well done. This is our second Parker knoll suite for the very reason that quality is high compared with a lot of other manufacturers.
22 janvier 2026
Réponse de Parker Knoll
Thank you Mr and Mrs Parry for your 5 star review and for making a further purchase from us. Whilst we are sorry that there was an issue with one of the sofas, we always strive to ensure any concerns are reviewed and addressed as quickly as possible.
Best wishes from The Parker Knoll Team
Parker knoll sofa
Helpful and knowledgeable staff at Haskins store.Quality of sofa build
4 février 2026
Réponse de Parker Knoll
Thank you Paul for your five star review. It is great to know that your sofa buying experience has been positive throughout.
Best wishes from The Parker Knoll Team
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