Contacted the Company about a 14 year old arm chair we have as the brass castor wheels had become lose and fall off anytime we move it and wasn't sure if they could help due to the age however, they... Voir plus
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Lisez les avis des autres
When we had our new sofas delivered from Grantham Downtown the men pointed out that there was a tear in the bottom lining of the sofa and the wheels werent screwing in properly They immediately i... Voir plus
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Had Rob to look at a couple of minor issues on two chairs. He arrived nice and early, very pleasant, resolved the problems and left us with a smile 😊. Wish more people in retail were as pleasant, wel... Voir plus
The help I received in finding replacement feet for a Parker Knoll armchair was extremely helpful and also very prompt. They were able to source the feet which were a perfect match. I certainly was im... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Our Mission: To bring the ultimate in comfort and luxury to the everyday sitting experience. Our story is a thoroughly British tale. From humble beginnings in a simple workshop in London, the Parker Knoll business steadily grew over time. Its home f...
Coordonnées de contact
Farmwell Lane, NG17 1BX, Sutton-in-Ashfield, Royaume-Uni
- 01773604121
- customer.service@parkerknoll.co.uk
- parkerknoll.co.uk
4,4
Excellent
2 k avis
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A répondu à 100 % de ses avis négatifs
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Great choice of quality products
Great choice of quality products. Purchased 3 seater sofa and 2 armchairs. Absolutely no issues
7 janvier 2026
Réponse de Parker Knoll
Dear Martin
Thank you for your great feedback.
We’re delighted to hear you’re happy with your 3-seater sofa and armchairs, and that everything went smoothly.
It’s wonderful to know you appreciated the quality of our products.
We hope you enjoy them for many years to come.
Warm Regards
Parker Knoll
Quality of products is very good
I am really happy with my new suite - I have had a Parker Knoll before and was glad to come back to the comfort of this brand. Very pleased with my purchase.
11 janvier 2026
Réponse de Parker Knoll
Dear Brenda
Thank you so much for your lovely review. We’re delighted to hear how happy you are with your new suite and that you chose to return to Parker Knoll for its comfort. We truly appreciate your support.
Enjoy your new suite!
Kind regards
Parker Knoll
Great Sevice
Prompt, very helpful and courteous replies to my queries. Staff couldn't have been more helpful.
20 janvier 2026
Avis spontané
Réponse de Parker Knoll
Dear Customer
Thank you very much for your kind feedback. Providing great service is very important to us, and your comments will be shared with the team involved. We really appreciate you taking the time to leave a review.
Kind regards
Parker Knoll
Trading on Reputation
To sofa's and over £5K 3 years ago. Needed a repair after 3 weeks of use by us 2 pensioners. This enabled me to see the chipboard and mdf carcass which sorely disappointed us. Now, after some 6 years of use the sofa's are, to say the least, not fairing well with much sagging in the sprung seating and creaking frames. Trading on reputation and not worth the premium prices.
19 janvier 2026
Avis spontané
Réponse de Parker Knoll
Dear customer
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about your disappointment with the sofas and that they have not performed as expected over time.
We understand how concerning it must have been to require a repair so soon after delivery, and we appreciate you bringing your long-term experience to our attention. While our furniture is designed to meet high quality standards and industry specifications, we recognise that comfort and durability are extremely important, especially when making such a significant investment.
Your feedback regarding the seating and frame has been noted and will be shared with our quality and manufacturing teams for review. We would welcome the opportunity to look into this further and discuss any options that may be available to you.
Please contact our customer care team directly with your details so we can assist you.
Regards
Parker Knoll
The customer service is exceptional
The customer service is exceptional, my mother had an issue with a castor on her Burghley Sofa snapping. After emailing customer services I had a response within 24hours and a new replacement has already been ordered.
Thank you to Jack Harris who is the advisor who dealt with our issue.
Highly recommended.
8 janvier 2026
Avis spontané
Réponse de Parker Knoll
Dear Victoria
Thank you so much for your kind words and recommendation!
We’re really pleased to hear that we could help resolve the issue with your mother’s Burghley Sofa so quickly.
Jack will be delighted to know his support made a difference.
Thanks again for taking the time to share your experience, it really means a lot to us.
Warm regards
Parker Knoll
Customer Service fantastic (when you can get their details)
After 5 years, one of the castors broke off our Parker Knoll sofa leg. The screw holding it on had sheared. If their customer service info had been easier to find on their website I'd have given 5 stars! As it was, I tried to go via the retailer we'd bought the sofa from (0 stars for their help!) and then emailed the sales department at Parker Knoll. Fortunately they passed my issue on to a lovely customer service person called Jack. Within 48 hours, and a couple of clarification emails, they are posting a replacement castor out to us. Can't really ask for more than that.
8 janvier 2026
Avis spontané
Réponse de Parker Knoll
Dear Zoe
Thank you so much for your detailed and thoughtful review.
We’re really pleased to hear that Jack was able to help and arrange a replacement castor for you so quickly.
We also appreciate your honest feedback about finding our customer service details and will certainly take this on board.
It’s great to know we were able to put things right for you, and thank you for choosing Parker Knoll.
Warm reagrds
Parker Knoll
replacement part
required a replacement part for recliner chair, Jack was very helpful with my request and wth a few details given by e mail, the part was ordered, and confirmed. The part arrived within 48hrs, an excellent service from Parker Knoll, thank you!
6 janvier 2026
Avis spontané
Réponse de Parker Knoll
Dear Barrie
Thank you for your wonderful feedback.
We’re delighted to hear that Jack was able to assist you so efficiently and that the replacement part arrived so quickly.
Providing a smooth and reliable service is very important to us, and we truly appreciate you taking the time to share your experience.
Kind regards
Parker Knoll
Very helpful customer service staff
Quick responses from very helpful customer service staff who has ordered replacement finger guard as requested
7 janvier 2026
Avis spontané
Réponse de Parker Knoll
Dear Customer
We’re delighted to hear about your positive experience! Our team is always happy to help, and we’re glad the replacement finger guard was arranged promptly.
Thank you for choosing us.
Kind regards
Parker Knoll
Very satisfied
Rob arrived nice and early for the confirmed appointment and completed the minor repair to our chair with great enthusiasm. Super tidy and respectful. Very pleased with overall customer service. Thank you
23 décembre 2025
Avis spontané
Réponse de Parker Knoll
Dear Julie
Thank you for taking the time to leave such a positive review.
It’s great to hear that Rob provided punctual, tidy, and enthusiastic service. Customer satisfaction is very important to us, and your feedback means a lot.
Kind regards
Parker Knoll
We spent a lot of hard earned money on…
We spent a lot of hard earned money on a settee and 2x reclining armchairs . Only my husband sits in that room occasionally and after 5 months the chair he sits in started to look grubby . We complained to store and Parker knoll who both said it is not a manufacturing fault and won’t do anything about it . Now at one year old the chairs are ready to go to the tip . They look like they are 10 years old and look disgusting. I offered to pay to have them recovered at my cost, by them and they won’t even do that . My 10 year old suite in another room looks like the day we got it - we are not hard users .
19 mai 2025
Avis spontané
Réponse de Parker Knoll
Dear Mrs Clayton,
Thank you for sharing your feedback. We are very sorry to hear that you are disappointed with your Parker Knoll suite and chairs, and we understand how upsetting it can feel when furniture does not meet expectations.
We take all feedback seriously and always aim to ensure that our products are made to the highest quality standards. The fabric used on your suite, Dash – Stone, is a widely used, durable upholstery material that meets industry performance standards. As with many chenille or soft-pile fabrics, areas of regular contact can naturally show changes in appearance over time, including subtle shading or pile compression. These characteristics are a normal feature of the fabric rather than a fault in manufacture.
We also appreciate that every home and household is different, and factors such as light exposure, body oils, and individual usage can affect how fabrics age. For this reason, we recommend professional cleaning for ongoing care, which can help maintain the appearance of high-quality upholstery.
While we are unable to provide reupholstery services, we regret that your experience has not been as positive as we would have hoped and genuinely appreciate the time you have taken to share your thoughts. We always encourage customers to engage with our professional cleaning guidance to help keep their furniture looking its best for many years.
Kind regards,
Parker Knoll
Bought our sofa from Peter Green who…
Bought our sofa from Peter Green who are no longer in business.
Contacted Parker Knoll direct.
They were extremely helpful. They contacted the repair technician and arranged an appointment with him.
Everything went very smoothly.
11 décembre 2025
Avis spontané
Réponse de Parker Knoll
Hi Michael,
Thank you for taking the time to leave a review.
We are very pleased to hear about the great service you recieved and they everything went as it should. We will make sure we pass the feedback on to the rest of the team.
Happy New Year
Parker Knoll
Réponse de Parker Knoll
Dear Michael,
Thank you for taking the time to share your feedback. We’re very sorry for the inconvenience caused and understand how frustrating your experience in purchasing Parker Knoll must have been.
In this case, we agreed to a return after identifying a component issue within the sofa interiors. These components are supplied by an external partner, and while issues are rare, we acted promptly once the fault was confirmed. Unfortunately, the subsequent problem was related to transit and storage handling rather than the manufacturing of the replacement itself, which added further delay and disruption.
We appreciate your patience throughout the process and regret that the overall experience did not meet the standard we aim to provide.
Your feedback has been shared internally and with our suppliers to help prevent similar situations in the future.
If there is anything further we can assist with, we would be more than happy to help.
Kind regards
Parker Knoll
Good product
Good product, but some foam needed replacement. The first technician claimed there was no manufacturing fault! We requested a second opinion who agreed to replace it. All was carried out without any issues.
4 mars 2025
Réponse de Parker Knoll
Hi Chris,
Thank you for taking the time to leave us a review.
We are sorry to hear you needed a foam replacement but glad it was replaced without issues and you can now enjoy your furniture for many years to come.
Many thanks
Parker Knoll
CUSHION GONE SOFT.
The cushions on our settee whent soft after a couple of months. We contacted our local Parker Knoll agent and sent a photo. Parker Knoll phoned us quickly and set wheels in motion to rectify the problem.
Two days later P.K. phoned to make an appointment to fit new cushions. This was arranged and new cushions were fitted by Mr Robert Green of Parker Knoll. Great service and no raised voices or hard feelings.
Thank you Parker Knoll and Mr Green. We will spread the word.
15 décembre 2025
Avis spontané
Réponse de Parker Knoll
Dear Mr Johnson,
Thank you for taking the time to leave your review. We're sorry to hear of the issue with your cushions, but delighted that we were able to resolve quickly.
All the best,
Parker Knoll
Lesson learnt.
Had two settees nearly two years, and very disappointed with leather creasing, after having had other leather suites over the years but not experienced this. However over the weekend heard a loud crack noise. Phoned the retailer and give them credit sent out someone today to repair the part that had broken. The technician who came tipped over the settee and ripped across the covering material underneath to get access to the broken part. Certainly not the way I expected it to be repaired, nor did I expect too see a frame made up of cheap materials like mdv and cheap wood. It has cheap plastic feet, that were hard to remove, instead of nice screw in ones. I would not expect this from a company that is certainly not the cheapest, and in my opinion your paying good money for a crap product.
Had response back from Parker Knoll and obviously what they call hand crafted is very much different to my views. I was bought up in this trade in the 60s so I know the difference. Even the bloke who they sent out to do the repairs was not from Parker Knoll and made a big mistake in purchasing these suites.
11 décembre 2025
Avis spontané
Réponse de Parker Knoll
Dear Mr Humm,
Thank you for taking the time to share your experience. We’re sorry to hear that you were disappointed, and we appreciate the opportunity to clarify a few points.
After you reported the issue, we arranged for a technician to attend and carry out the repair. While you were unhappy with how access was gained to the repair area, the intention was always to refit the dust cloth once the spring repair was completed, which was done during the same visit. The furniture has now been fully repaired.
In terms of construction, the frame is made to commercial specification, using birch rails for strength and durability, with engineered materials such as LDF used appropriately within the overall design. LDF is a lightweight engineered wood product widely used in furniture manufacturing; it offers designers flexibility, uniformity and ease of machining while still providing reliable performance when used where appropriate in the structure. This is standard practice in quality upholstery manufacturing. Your suite is also covered by a 25-year frame guarantee, providing long-term reassurance.
We understand your concerns and regret that this experience didn’t meet your expectations. If you would like to discuss anything further, please don’t hesitate to contact us; we’re always happy to help.
Kind regards
Parker Knoll
Problem with cushion on single chair
Problem with cushion on single chair. Reported it. Had someone come out today to inspect it. Came on time that was arranged. New cushion foam to be fitted. Will get notification when its sorted.
10 décembre 2025
Réponse de Parker Knoll
Dear Angela
Thank you for taking the time to share your experience.
We’re glad to hear our team arrived at the arranged time and was able to inspect the cushion issue promptly and we will ensure that the issue is resolved efficiently.
Kind regards
Parker Knoll
Robert Green…
Very pleasant man called Robert Green arrived on time and was extremely helpful.
10 décembre 2025
Avis spontané
Réponse de Parker Knoll
Dear Pamela
Thank you for your lovely feedback!
We’re delighted to hear that Robert Green arrived on time and was extremely helpful. He takes great pride in delivering excellent service, and we’ll be sure to pass your kind words along to him.
If you need any further assistance, we’re always happy to help.
Kind regards
Parker Knoll
Excellent service
Robert Green has been to look at my new sofa today. He worked on the problem and solved it! Excellent service from a very polite man!
10 décembre 2025
Avis spontané
Réponse de Parker Knoll
Dear Elizabeth
Thank you so much for your kind review!
We’re delighted to hear that Rob was able to resolve the issue with your new sofa and provide the polite, professional service you deserve. We’ll be sure to pass along your compliments to him.
If you need anything else, we’re always here to help.
Warm Regards
Parker Knoll
Sofa repair at home
Steve came to our house at the appointed time to fix our creaking sofa.He was very affable and explained exactly what he was going to do to sort the problem
He was very professional and set about dismantling our settee in an obviously very skill full manner
In about an hour everything was reassembled and ready for testing
The issue was remedied and we are extremely happy with the result
Thumbs up to Webb House Nantwich who coordinated matters and a big thank you to Steve Peberdy
Tony and Lynn Bates
5 novembre 2025
Avis spontané
Réponse de Parker Knoll
Dear Tony and Lynn
Thank you so much for taking the time to leave this wonderful review. We’re delighted to hear that Steve arrived promptly and was able to clearly explain and resolve the issue with your sofa. His professionalism and skill are qualities we’re very proud of, and we’ll be sure to pass on your kind words to him.
We’re also pleased that Webb House Nantwich were able to coordinate everything smoothly for you. Knowing you’re extremely happy with the result means a great deal to our team.
Kind regards
Parker Knoll
Excellent service
Turned up on time was polite, knew what he was doing and resolved the issue we had.
2 décembre 2025
Avis spontané
Réponse de Parker Knoll
Dear Tim,
Thank you for your kind words! We’re delighted to hear that our team member was punctual, professional, and able to resolve the issue for you. We’ll be sure to pass your feedback on.
It’s always wonderful to know our efforts are appreciated.
Kind regards
Parker Knoll
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