Bristol Airport Avis 

Very Poor Service – Avoid This Car Park
Very disappointing experience. We were left waiting for more than 2 hours to be picked up from the airport.
Every time we called, we were told that the bus would arrive in 10 or 30 minutes, but it never came. Eventually, they stopped answering our calls altogether.
We had originally requested a pickup at around 2:00 AM, but the bus did not arrive until around 4:00 AM. The staff were also extremely rude and unhelpful when we tried to ask for information.

Waiting for over two hours in the middle of the night after travelling is completely unacceptable. The communication was terrible, the service was unreliable, and the attitude of the staff made an already frustrating situation even worse.
I would not recommend this car park. If you are looking for a reliable airport parking service, I would strongly suggest choosing somewhere else.

Total rip-off
Boycott these scumbags and fly from anywhere else - £8.50 for two minutes- not even parking - juat a roadside tow minute pick up ? Justify that you total robbing scumbags . Look at all the other reviews . £30 for one hours parking !!!!! And don’t dare stop in a fake red route road or they will try and gine you £100 . Don’t pay it . Make them try to justify the cost in court .

I offered to drive my step daughter and granddaughter to the terminal at Bristol Airport and was absolutely shocked and appalled by the parking charges.
Our drop off took 3 minutes and I was charged £8.50, which is, daylight robbery and the owners of the Airport are the resemblance of Highwayman Turpin.
£1 a minute would be reasonable and acceptable to manage traffic flow and not penalise good samaritans using the set-down and pick-up zone.

I have just returned from dropping off friends. I had to use the drop off zone and charged £8.50 to drop friends off. There is no tram or train service. To compound this the exit barriers didn't allow exit for 25mins. No apology just a surly attendant. Really poor, there was nothing wrong with my debit card it was Bristol's cheap exit technology.

A nightmare of loud noise, yelling staff and bad attitude.

I booked parking in Bristol Airport's silver zone and, when collecting my car was concerned that there may be some damage to the alloy wheels and tryes. I flagged this straight away, acknowledging that there had been some previous damage, and asked them to take some photos so we could compare them against when I arrived.

I heard back from Mandy, who works in "Customer Relations" - not the right place for her. She sent me an image of a single wheel on arrival, which had some damage, as I'd mentioned, and concluded that the matter was closed. I politely emailed back explaining that I was actually concerned about all four wheels, had acknowledged that there had been some damage and that I'd appreciate her looking into all four wheels, sending the before and after photos.

I then got an abrupt reply, refusing to look into the matter any further. Given that she had not actually looked into the issue and had only shared one of eight photos I required, I did not see this as acceptable and asked her to reconsider. I never received a reply.

In short, don't park here. If there's any issue with your car, it'll get completely ignored and you'll be faced with a member of staff who is not only rude, but entirely unprofessional.

I wanted to slightly alter our arrival time the day before the booking so called Bristol airport parking and was told they couldn't do anything about it because they had no way of communicating with the parking guys on site. Yup, that's what they said. They said it's a different company. Utterly absurd and pretty useless. So we couldn't alter anything and had to turn up early and hope we could get in early, which luckily we did. Bristol airport is run by Australian asset management company Macquarie, one of those famously rapacious firms screwing the rest of us. For example, Bristol airport does not have a customer service dept. Yes, that's right cos customers don't matter beyond milking them for cash, like charging for drop off which, of course, only occurs in the rip-off UK.

lost my key to the car and quite frankly they couldnt care less

After not being well enough to fly for the past 2 yrs this year was all stations go, we have flown from Bristol airport for the best part of 20 years, and from the car have enjoyed the shuttle drop off right outside the departures due to my disability, imagine my shock being dropped off out side a building I've never encountered before with my only knowledge was to follow everyone else, in we went to be met by something similar to a subway we just done our best and carried on following others in what begun to feel like a unorganized rat race of people shoving and bumping each other coming and going in different directions, when we got into the terminal omfg, it was like a cluster of madness walking around like headless chickens, I don't know how an austistic child or adult would cope with that, and I had exhausted my mental and pain state, the nice lady at the special assistance ask me if I'd be willing to try the new ramps they had to the planes I and was going to try, but honestly I had no more strength to give and explained the painful walk from the shuttle the ducking and diving to check in, and they'd probably end up calling for an ambulance to take me to hospital or the mad house I think she realized I needed the lift...

Fantastic service as always!
Nicolas Welsh always gives 110% and his customer service always exceeds expectations.
Have been using Avis Bristol for over 10 years.
Keep up the good work

Silverzone Carpark was a nightmare to get out of, our flight landed at 11:40pm but we were still in the carpark until 1:20am which was at a standstill. Why on earth would Bristol Silverzone carpark use number plate recognition to leave carpark, when you need to pick your car key up from main office which is proof that you have paid for your stay. Bristol silverzone carpark need to get their act together.

Short stay car park prices jump from £13 to £25 at 45 minutes. I arrived after my wife's plane arrived. We did not delay leaving, but had parked for 46 minutes. Prices at this car park increase £2 from 15 mins, £2.50 more from 30 mins, then increase by £12 after 45 mins. After 60 mins it increases by £5 until after 4 hours. Is a £12 increase acceptable? I don't think so.

Silver Zone parking. Came back to my car and found someone had left crumbs everywhere. Wow.

If you want to have your keys lost, your car lost, your car damaged and be met by indifference and hostility whilst trying to complain to staff, then use this service - personally we will never be using this service again

Turned up to the waiting zone car park late at night to pick up my wife only to find the car park barrier switched off and cones across the entrance. No sign saying it was closed when she entered via the pedestrian entrance and no information on Bristol airport website or the transfer bus saying it's only open at specific times.
Had to stop outside the car park to let her in as there was no other option only to then get hit with a £60 fine for stopping in the road when I was left with no other option.
Be aware of this scam.
It seems they expect you to drive off and leave your loved ones standing alone in the dark.

Dropping keys off was a long que but staff on hand tp help. Unfortunately on the return there was a slight muddle up as we had 2 cars but one reciept lost. Keys to my daughters car were found but mine weren't. The old man there became really rude to me, saying its all my fault because I gave him the reciept to my daughters car who was stood with me and thats what they could t find my keys. Even though I gave my reg 7 times. A younger more polite guy heard him and came to help. Far more manners and actually listened and understood. Shame the old guy was SO rude to customers. Put me off going from there again.

Found dropping off and collecting the car was very easy and straightforward. Shuttle bus service worked well . Only problem was slow traffic on roads to and from the airport.

Returned home from a cancelled flight, 24 hours no sleep, having to get from Birmingham to Bristol to get my car. Exhausted, in the scorching heat.
Got home to see damage to my car, yes, should have checked before I left but being absolutely on empty just wanted to get home.
Brand new Range Rover. Asked the airport for help and they were not interested.
I asked them to check the pictures of my vehicle when I entered and when I left but they would not assist.
Considering what they charge I do think this is a poor service and furthermore poor consumer support.
I would avoid at all costs as they are not there to help and make your travel experience easier. All they want is your money.
Would never use again.

For my 6:15 flight the airport was totally overcrowded, add to this the over priced coffee and sandwiches etc. This was only bettered by the security staff who were extremely rude, looking to upset you enough to react, in addition as well as acting like school room bullies most looked like they had just left school.
Only reason for 2 stars rather than one was that the exprience in arrivals was far better and APH shuttle bus was prompt. The trouble is the attitude and general humiliation caused by the security staff on departure will be my lasting memory of the airport.

Used the Shuttle bus to Car Hire pick up. Engine was running and door open but no driver to be seen. Sat on there 10 minutes. Decided to go to ask a Silver Zone driver but a miserable woman turned up, blasting out Tina Turner. Barely acknowledged me. Very different to excellent service received previously.