Bristol Airport Avis 

Cowboys. BVP damaged our vehicle and now are refusing to return our calls or answer texts or emails. It would not be surprising if they turned out to not be insured. The drop off driver literally threw the keys to us and ran off before we could check the car. DO NOT USE BVP.

Surely these idiots know when planes are arriving and can at least work out a decent amount of buses. 1 small bus in 15 minutes. Over 200 queuing. Absolute sh*t. Will Never use again.

We used Park Sphere Services Ltd (meet and greet service) through comparison site for Bristol airport. We paid for our parking via the website, but realised later that we also needed to pay an additional £7 at car drop off and another £7 on car pick up. Meeting point for drop off and pick up is by the exit barrier of short stay car park, so as you go in, you have to take a ticket and pay the £7, then give ticket to driver who takes your car. Same on return, they will get the ticket on entering, give it to you to pay the £7 to get back out of car park. I should have been suspicious of this at the start! If you've paid for your parking, you shouldn't then have to pay extra.
On car drop off, they were there waiting for us, and on return we only had to wait a couple of minutes.
As soon as we got into the car, I could see there was nearly 70 miles less petrol in the tank to when we dropped car off! I expected 15-20 miles difference due to fluctuations and them driving it to and from a car space, but certainly not nearly 70!
It was dark when we picked car up, but in the morning after we looked at the car to find it caked in mud and some tyres were looking more worn than when we dropped car off.
The guy who returned our car quickly bolted so we couldn't speak to him regarding the petrol at the time.
My husband phoned the only number for them the morning after and couldn't get anywhere with the person. A complete joke. No official website for them, no company details. Nothing. Which I only realised the day after we picked car up unfortunately. I normally look at reviews for everything, but I never have for airport parking as I've never thought it necessary to do. I've learned my lesson and will never be caught like this again. We just hope there is no damage to the car that we haven't identified yet, as from reading other reviews now, I can see this has happened to them.

We had a long day traveling from Rhodes in Greece . We git to Bristol had a bit of a wait at passport control and luggage. The worst wait was 45 minutes for the silver zone transport to take us to get our car . Absolutely dreadful . No one explains why the delay . Then grumpy bus drivers turn up and put everyone on one bus .it needs Sorting silver zone we actually paid for this poor service and its not cheap !!!!

This was on Compare parking deals site.
Not a meet and greet
Now you have to travel long way to out side car park to get car.

Arghh. Why didn't I read the reviews!! Won't be too long winded but....
1. Email instructions clearly stated to use the new "drop off/pick up" facility- needed because had elderly parents with us who can't walk far & had booked assistance which is at the "drop off/pick up". But no - had to use short stay despite my protesting.
2. Such a kerfuffle getting everyone & luggage out of car, partner accidentally kept keys in pocket. There wasnt a process to hand key over/get receipt. Car was still running so was able to drive off. Got to the 4th floor/accessible help point....realised error & rang. Was told to go back to short stay. Tried to get them to come to "drop off/pick up" to collect key, but wouldn't. So partner walked back. Not happy.
3. Returning.....told 30 mins and meet back at short stay. It was raining so we got soaked. Car arrived after 35 mins. Set off home & realised all the small change had gone from centre console. Maybe £6-£8 . Ok so shouldnt really have left it but not had issues before with any other Meet & Greet. We reckon they took it to pay the extra £7 needed when they came back to the car park for the keys!!

AVOID

24th September 0015Hrs, after a long day of travelling, a man in a Hi Viz jacket with a stick is herding passengers onto an already overcrowded bus, shouting at people and shouting things like "Don't you turn your back on me", the bus is severely rammed with passengers and their luggage, inside people are falling over cases, there was an empty bus behind. Then what follows is a maniac driver swinging the bus around roundabouts and heavy braking throwing 100+ people around with cases on wheels sliding around pushing people around. Passengers were saying never again will they use Silver Parking. These employees are doing great harm to your business and reputation and are beyond training. Get rid of them!

Where do I start, I had the misfortune to book Meet & Greet with Park Sphere Services what a joke that is, my husband is disabled and we have to take medical equipment and liquid food with us so extra luggage weighing up to 30 Kilos, we have been using Meet & Greet for years now as it's easier for us and I'm not getting any younger! So rang as instructed 30 mins from Airport got told to ring back when we were 10 mins, did that and got told to meet them at the short stay carpark I explained again my husband is disabled and we need to be closer was told they were short staffed and what did I want so short stay or nothing! this is 4am so met the guy at short stay, he was on his phone the whole time, so I had to unload the caes etc, for him to then say put them back in and he would drive us to the other side of the car park, again I had to load and unload the car, was told it would be meet and greet on our return, the walk was so long my husband was then in pain for the first 2 days of our holiday! On our return we rang after collecting our luggage to be told short stay, when we refused he said they were short staffed so if we insisted on drop and go it would be 30-40mns wait, after 30 mins I rand back to be told very bluntly it had only been 25 mins and we was told 40 mins after 50 mins I rang back again to be told as least another 20 mins as they were busy! We ended up waiting over an hour and when he arrived he said what did we expect the traffic was bad!!!! When we said that was rubbish he scoffed and walked off while using his hands to show he didn't care. I would like to call them a bunch of Cowboys but that would be to good for them, never again will be use a meet and greet after this

Parked outside this hotel for less than three minutes to drop off our son, who was checking in for early flight.
Charged £18 to leave car park.
I resent this charge, so different arrangements will be made next time.

We were unable to get through to their helpline to tell them we had arrived . The system kept telling us to “try again later”. We waited 45 mins extra before they picked up the car - then it cost us that extra parking time , not them.
On return “ we are very busy” it took over an hour for them to return the car to us, so we were waiting out in the cold with 2 very tired and grumpy kids.
Never again would I us this company - appalling service.

We dropped our car off at 2am and the lady there was fine..we took the 'courtesy' bus to the airport, only to be dropped at some shopping arcade away from the terminal, it's a good 5-10 minute walk with baggage to check in from this odd shopping arcade,
Our outbound experience was ok but there was nowhere enough seats for waiting passengers,
Then we returned 10 days later....
Some of the toilets in arrivals were out of order, confusing up stairs then down stairs to get baggage but I'm guessing it's just because the airport had grown in size, it wasn't good or very professional,
..... now to collect our car......
You have to go outside the terminal (in our case in the rain) walk for about 10-15 minutes to get to this odd shopping arcade, then join hundreds of others crammed into the bus for the silver carpark, a bus driven by a retired rally driver, it was awful we were thrown around like peas in a tin can,
Thankfully we did get to the 'silver' car park without serious injury!!
I joined the qué to get my car keys hoping it would be as trouble free as dropping the car off....er...no..my ticket was snatched from me by some miserable git who handed my ticket to 2 others before my name was called and my keys literally thrown at me!, so I politely asked where my car was...a reasonable question in a car park I'd not used before..the grunt i had back was 'over crossing' alas no! The crossing took you to another field with hundreds of cars abandoned in, the location on my key tag has no correlation to where we eventually found the car, it took well over half an hour to find, and we found it with the window partially open, parked badly dash cam disconnected and it was filthy...and I mean filthy, both inside and out, then my wife had to pull me out of the way of a car being driven like a lunatic by some idiot in a high-vis, then i looked around and all the cars racing around, no wonder cars are damaged, the speed they were going over speed bumps was really stupid!,
We started our car. Closed the window, Reconnected the dash cam, I can only guess why it was disconnected but probably so it didn't record the reckless and stupid driving by the hi-viz clad idiots they employ, reset the Aircon as for some reason it had been set to full?!!!
I had to release the handbrake for my wife as it has been yanked up so hard,
The whole experience left me so annoyed that my car, like many others had been abused since I left it and I'd had to pay a stupidly high price for them to do it!, luckily all it cost me was time and lots of it! Others will not be so lucky,
We were promised a silver service and what we received fell far far short.
So if you do have to fly from Bristol airport I suggest you get a lift, take a taxi or bus as it will be far less hassle and please please Bristol airport, all I can hope is the very odd shopping arcade is only a temporary thing and when the building work is finished it will be knocked down and made into parking places and let the busses stop near the terminal building where they should stop!
( I bet I don't get a civilised reply to this review)

Used comparetheairport.com to arrange a meet and greet service. PARK SPHERE SERVICED LTD attended and picked up the car no issues. However on our return we rang them up as requested on arrival.
We waited for over half an hour and no car. We rang them again and they said the car had a flat battery and wouldn't start. Lie no 1. We then rang again and asked for them to pick us up and taken to the car on two occasions. They did not pick us up.We rang again and this time they said the car gad started and was on the way and should be there in 10 minutes. I asked did they use jump leads they said NO (The car is an automatic). When the car turned up 20 mins later it was dark. On arrival the driver had lost the key? Yet he was able to drive the car? He then found the key?
The driver had pulled up opposite me so that the passenger side was in front of me
We drove home tired and irritated. The next day I went to move my car to its usual parking place e when I noticed the danagecto the front driver side alloy, tyre and front bumper. It was splattered in brown mud consumed with area around Britol airport. I contacted them and they claimed the damage was already there. I asked for them to provide photographic evidence where they refused, I also asked for CCTV which they refused.
The people running this company are Apointee
Mr Rajpreet Singh Director Apr 2001 02 Jun 2025

Previous Directors & Secretaries
Name
Rehan Ashraf
Shakti Singh

Was offered Meet and Greet service.
Had to drive to the short stay car park, and pay an additional £7 on arrival and when we returned on top of the original fee just so the car could get out of the short stay car park. This was far from a meet and greet service, had to walk from short stay to the terminal, quite a trek with heavy cases and children. On our return we were delayed by 2 hours and told we had to pay an additional £30, i kicked up a fuss and was called back and thankfully told we did not have to pay it. I would not use this service again.

Terrible service!
On arrival, we were put into a van which we were then told to change as it had no headlights. On return waited at the airport for over an hour to be picked up! Once we had got back to the car they didn’t know where my car was, after searching in the pitch black with a torch they found it. The car was unlocked with all keys put in the back of an unlocked van which is their general key store. After getting annoyed with searching for my car I was told to stop being rude!

It’s the worst parking I have ever experience and I do not recommend anyone to use them if you want your car safe and you want to be able to get picked up from the airport.

Absolute shambles and this place should not be open for business!!

Do not use this company! Service is absolutely terrible. Car came back with huge and deep scratches along the front bumper, completely caked in mud and it took them an hour and half to return the car. Absolutely awful

I used PARK SPHERE SERVICES LTD and if i could score a zero i would. I cannot say this strongly enough
DO NOT USE THIS COMPANY!!
Oh it may well be the cheapest near Bristol Airport, yes, "near", they say its onsite for the airport, but what they don't tell you is that you have to pay £7 for them to take your car out of the airports main carpark and park it somewhere else, then when you return pay another £7 to get yourself out the car park. So what ever you pay them, add another £14 to your costs.
The staff are rude and completely unhelpful, when i queried the attendant (when i was able to prize him off his phone) he just said "its all in the email", the email you get AFTER you've booked with them. The email just says "Airport levy charges not included" nothing saying "you have to pay £14 to get your car back". When i stated my case for the fourth time and got the response "its all in the email" i admit to getting very frustrated and was then raising my voice a tad to which i was told to stop abusing him and the race card pulled! I will categorically state now no racism was used i was arguing about the payments.
We were told by a Bristol Airport worker that many people have complained about this company but they are nothing to do with the airport itself.
When we returned we followed the instructions and called them when we collected our luggage and took the 10 minute walk to the pick-up point. We then waited over 30 minutes in the rain for our car to arrive, no cover so we and our luggage were drenched. We asked the attendant to chase it up twice before it arrived.
I will never use this company again and i strongly advise everybody to not use them.

Bristol airport access and parking is now a complete joke. It's difficult to gain easy access and the charges are a complete and utter rip off.

For a four day trip to Prague I used a Bristol Airport recommended Meet and Greet service, through Compare the Airport Parking from GLD1 Trading Limited. The Parking Space was optimistically called Royal Valet Parking. Sounds posh doesn't it. Unfortunately Royal Valet Parking turned out to be a field on a disused farm, approached by a muddy rutted track just north of Sidcot on the A38, some 8 miles away!

Have a look It's the other side of the A38 to QueensMead Court. Personally I wouldn't have parked a tractor there. So, for all who reported their dash-cams being disconnected, now you know why.

Extra charges were incurred getting the vehicle in and out of the Short Stay parking at the airport, the Asian guys driving my car had no uniforms or means of identity and seemed decidedly dodgy. The payment terminals if they work have displays so dim you cannot see them in daylight.

Bristol airport and associated parking facilities should be avoided at all cost, It is without doubt the worst airport I know.

There is no ability to amend booking once arrived. My work away lasted for some days longer than anticipated and I sought to extend car park stay but the system doesn't allow this and instead charges an overstay at £30 per day on top of the already high prices!

I went on holiday from Bristol Airport, booked a meet and greet parking place. The company weren’t clear with instructions and this resulted in me driving into the drop and go area, if you drive into the area you have to pay even if you don’t stop. Eventually found what I thought was the correct car park, but to check and to prevent having to pay again for going to the wrong place I stopped to call the company, I was stopped for less than 2 minutes and have been fine £60. I completed the appeal and it was declined. Bristol airport parking are thieves and this is not an airport car park I would recommend or trust.

Clearly they just want you to drive whilst using your phone.

The worst airport and service ever. Charged me £40 for 26minutes and to makes the mater worst the gate operator even had a smirk in his face as he said it it’s right. AVOID AVOID AVOID. Scams all of them.