Partsimple Avis 

Bought a part for a washer, was on vacation and then had to find a handyman to put in. Ran over my 30 days and now they won’t refund me my full amount due to a faulty part. Won’t be using the again. Buyer beware. Janae

I ordered a lg power cord! It arrived today, inside the bag was a piece of plastic with a part invoice and a cord. The cord was not in bag and the cord does not have lg on it nor can I find the part number which is usually on the warning label. ( because there is no warning label) I’ve called at least 3 times leaving messages. How can I get in touch with a live person? All I’m getting is the voice mail! Yes they took my money and delivery was quick! But this part is not new as promoted!

Honestly, I'm surprised by all the negative reviews and comments I've read about this company and its policies. My experience with them was that they were ethical, honest, responsive, and professional. I was able to purchase a part from them despite the problems I read about. Ordering it was easy, it shipped very quickly, and it was packed very well. When I received the package, I realized that it wasn’t the product that I had ordered and all it took was one phone call to get it resolved. I was assisted by someone who was very apologetic, very polite, and more than helpful in getting me an RMA and free shipping for the return. I would have chosen an exchange if time had permitted. However, I needed the part at the time, so I had to turn to a local vendor and that also meant the price was significantly more than through Partsimple. I'll tell you this, in the future I won't hesitate one bit to purchase the parts I need from this company. They treated me well and were respectful so they have earned my business. I don’t get it. Maybe I just got lucky but I doubt that very much.

Don't expect any information or updates from the company unless you push. They won't tell you if a part is unavailable or backorder for an unknown amount of time. But they will take your money lightning fast.

Ordered control board for freezer that arrived DOA. PartSimple said to mail back control board and a replacement would be sent. After two weeks I emailed them inquiring about the return, they emailed back saying they will submit a refund as they no longer stock the part. I waited two weeks with no freezer after PartSimple said they would send a replacement. Of course their website shows they have the control board in stock. Very poor customer service, I had to email them inquiring about the return, they probably would have never sent a refund if I did not inquire. I would not reccommend this company.

As an appliance repairman in San Diego I have used their service to repair control boards that are out of production. Their failure rate has been 20%. Meaning that 20% of the boards I get from them need to be sent back to them to be repairs a second time.

I sent Part Simple my GE Double Oven control Board for repair of the board for the lower oven only. The board was returned and does not control the lower oven at all, so they did not repair the board. Part Simple want me to send it back again and I have to pay for shipping. Do not do any business with this company! They didn't repair or replace any components on the oven control board. They are FRAUDULENT and are a SCAM.

Gary Flohr
Electrical Engineer

I am having a difficult time with Part Simple.com. I ordered a GE control panel assembly for my microwave oven. My technician came to install it and determined that I did not need it and was able to fix my microwave without the part. I immediately contacted Part Simple to schedule a return and I received one response wanting to know if I had installed the part. I responded no and that I never took it out of the box. Their website states hassle free returns unless the item is special order. No where on the item I ordered said it was special order! I have sent Part Simple emails, left several phone messages, and completed the online request for return on their website. They have ignored all of these attempts.

Their website boasts of their team helping people find appliance parts that are hard to find and I have one that I do not need so it would seem they would welcome this return as I am sure there is someone out there that could use it!

Prior to this issue their order confirmation and tracking notifications were very prompt which I really appreciate. I just wish they would send me the Return Authorization so I could return this item.

Thank you!

I ordered a replacement icemaker for a refrigerator, When it arrived, it had a note in box that the bar to shut off ice maker when full was SOLD SEPERATELY. Website doesn't tell you this. Guess what, the bar costs nearly as much as the icemaker. I'd avoid these clowns.

Paid for 2 day shipping to get a refrigerator back up and going. It took 2 days for them to ship the part and 5 days for it to arrive. NEVER AGAIN!!

Ordered a refurbished main board for my range. The part shipped out that day even though I ordered it after 3:00PM. Received it the day after with standard, free ground shipping, UPS. This was two days before Christmas Eve! I installed the board, and it fixed the problem. Great experience!

Order wrong part. 5 minutes later (literally) informed PS. They said "already shipped." Really, in 5 minutes? Ask for return number and ignored. NEVER AGAIN! !

Horrible experience, the website chose the part based on my model number. It was the wrong part I ended up paying $30 to return it minus their shipping cost I've got $60 and nothing to show for it but a bad experience I will never use them again they're plenty of other options available for appliance parts

I had the same experience, picture was what I needed, ordered and they sent a different control board, communication is terrible, I sent a pic of the board I needed and a screenshot of what I ordered, 2 weeks of lost time and a refund was all that was offered. They misrepresented and stonewalled, wasting my time....I won’t do business with them again !

My Jenn-air oven control panel went bad in my downdraft oven. Looked on the Jenn-air website and they no longer service or have parts. I took the old part out and sent to this company. They had it back to me in 5 days. Works great. They saved me $4000 for a new stove. They are awesome! Would definitely recommend them.

Took $150 from me for a repair part but won't give me part nor give my money back

I needed a part for a Bosch microwave/convection oven that was no longer available and after dropping it off on Monday afternoon was informed on Tuesday afternoon it was ready for pickup. For $120 and about 30 minutes of my time, my appliance now works perfectly. I don't understand the negative reviews as my experience was no less than perfect. Will use again and will encourage those I know to check out their pricing before buying new or refurbished.

They will sell you a part as in stock when it’s not. Don’t buy from here and read the negative reviews which are many.

If I could give zero stars i would, I ordered a part for my fridge and paid for 2 day shipping. After 3 business days I had no part and no tracking number. I contact part simple which there is nothing simple about this company and they say we are sorry and they forgot to process the order. So they refund me my 2 day shipping money but can't tell me if they even have the part and when it will ship. All I get is "I emailed our shipping team and waiting to hear back" well this company either has a terrible business model or no one within this company converses. Oh and another thing, they don't return phone calls when they say they will contact you in regards to parts. Terrible customer service and more exhausting fixing the appliance then just actually replacing it. Don't waste your time or money with this company, had I read the reviews first i would have avoided this whole ordeal.

On their website they claim this:
Our customers tell us every day about their part issues, and how we’ve helped them locate the parts needed to fix what was broken. Repairing, rather than replacing products not only saves money and helps our environment, but it also just feels good to be able to extend the life of a product and not have to throw it away.

I ordered a replacement control board for my GE oven, which they sent promptly and it it worked just fine more a few months. Then it failed. I contacted them, and they assured me that it was under warranty, and that I could send it be for repair. Nine days after I sent them the part, I emailed for an update. I received a reply stating "It has been processed and should ship out today. Once tracking is uploaded it will be emailed to you."
The very next day, I received an email with a credit card reimbursement.

I emailed back and said that I wanted my part back so that I can send it elsewhere to fix my oven. they replied:
"I am sorry we have no way to do that. We recycle those once they are received in our system."

So it's one week until Christmas, I now I don't have a working oven. THANK YOU PARTSIMPLE!
I called just two or three days before Christmas to speak with a manager, and she said that they would find a "core" part to replace my missing part, but it would not be possible until after the Holidays and they would contact me. I told her that would be satisfactory.
It is now 1\11\21, and I have heard nothing. I called their support line, and was told that there was nothing they could do, and that they had sent me an email on 12\29\2020. I can't find an email from them, even after going through the emails in the company firewall. Nothing. It's odd how their other email got through to me, but this one somehow did not.

I wonder if that is fraud they advertise on their website, "Repairing, rather than replacing products"?
Maybe it should say "Throwing your parts away without your permission, rather than repairing OR replacing".