When I called to get additional information the rep was incapable of answering very basic questions (her English was very limited too). She promised to e-mail me responses and never did. I called a co... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
usually the staff who get stuck working sundays are the new hires,low seniority. And sometimes, with a little attitude showing through, QUITE THE OPPOSITE this time. Excellent product knowledge, Li... Voir plus
I was given a 10% discount code when I provided my email and when I tried to use the code the message stated it wasn't valid for my purchase. Update: after reading my review, I was given the 10% dis... Voir plus
L'entreprise a répondu
Patio Living always has the Quality outdoor products we can rely on. All of our outdoor furniture, fire pit and now the umbrella stand has come from Patio Living. We won’t shop elsewhere
À propos de l'entreprise
Informations provenant de diverses sources externes
Shop a wide selection of only the best luxury outdoor furniture brands at PatioLiving. Enjoy quality outdoor furniture and friendly customer support today.
Coordonnées de contact
North Michigan Avenue 980, 60611, Chicago, Etats-Unis
- patioliving.com
4,4
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Les gens ont aussi consulté
Easy Process
I worked with a very professional lady named Kim who made the entire ordering process very easy. And PatioLiving's prices are quite reasonable. I highly recommend this online company.
2 juillet 2026
Shayla was very helpful and responsive
Shayla was very helpful and responsive. She did some product research for me and responded promptly.
2 juillet 2026
They had what I needed.
2 juillet 2026
I wrote to customer service using the…
I wrote to customer service using the chat and was immediately taken care of - so expedient! So helpful!!
2 juillet 2026
Avis spontané
The customer representative
The customer representative, Kelly, was very courteous, professional, explained things well and was prompt in sending us helpful fabric samples.
1 juillet 2026
Easy use of website including fabric
Easy use of website including fabric, color, and shipping options. Also had an excellent experience with the Live Chat feature.
1 juillet 2026
Patio living web site is very easy to…
Patio living web site is very easy to order.
The quality of items I have ordered from Patio living is excellent
1 juillet 2026
I was given a 10% discount code when I…
I was given a 10% discount code when I provided my email and when I tried to use the code the message stated it wasn't valid for my purchase.
Update: after reading my review, I was given the 10% discount. I did not see that some restrictions applied to the discount before placing my order. Very pleased. Good customer service.
28 juin 2026
Réponse de PatioLiving
Dear Don, Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
I found the products I needed quickly
I found the products I needed quickly, and the order and checkout process was very prompt.
30 juin 2026
Shayla was very informative
Shayla was very informative, understood what I was looking for. She answered all my questions and was patient with all that I was asking. A great experience.
30 juin 2026
Very Helpful Live Chat…
Shayla was very responsive and helpful in guiding me through the process and providing a quote and how to access it as I continue looking through your website.
30 juin 2026
Avis spontané
BEWARE! FREE $101.57 gift speaker is charged on invoice!
PatioLiving CSR couldn't resolve why my $3,273.13 order changed to $3,381.81 when submitted with my credit card authorization. Charging me $101.57+tax for the promo FREE speaker is fraudulent misrepresentation!
This simple goodwill transaction has become complicated & delayed because another PL department must now review the online transaction & adjust for a possible computer glitch? Is it a glitch or intentional? I should have gone with AuthenTEAK, not PatioLiving! I advised CSR (Kim) that if the problem is not resolve in 24hrs I will cancel the entire transaction & seek immediate refund.
BEWARE!!! I was the one who detected the overcharge, instead of the PL rep who verified the completion of the invoice transaction & was willing to close the phone sale.
29 juin 2026
Réponse de PatioLiving
Dear Richard,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and concern this situation caused.
We understand how concerning it is to see an unexpected charge on an order, particularly when it involves a promotional item advertised as free. This is not the experience we want any of our customers to have.
As soon as the discrepancy was brought to our attention, our team began investigating the transaction to determine the cause and ensure the pricing was corrected appropriately. While we understand the additional review delayed a resolution, it was necessary to verify the order details and make sure the issue was handled accurately. We regret the inconvenience and frustration this caused. We have refunded you for the charge of the speaker. Please keep a look out for an email with your receipt.
We appreciate you bringing this matter to our attention and the opportunity to review it. Customer trust is extremely important to us, and we are committed to providing accurate pricing and transparent service. We hope the resolution provided demonstrates our commitment to making things right. If you have any questions in the meantime, we are happy to assist. You can reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.
Smooth delivery
Smooth delivery. Great table & chairs - comfortable & high quality
Great customer service too
14 mai 2026
Avis spontané
Kim was very helpful
29 juin 2026
Avis spontané
Ordering was easy
Ordering was easy. Delivery was prompt (5th business day). Delivery service was pleasant and efficient.
23 juin 2026
The Customer Service Department at…
The Customer Service Department at Patio Living is top notch! Very responsive and helpful! I give them 10 stars!!!
29 juin 2026
I want to purchase one more piece in…
I want to purchase one more piece in addition to a set.
At least the sales lady is trying to help out. I am waiting for her update.
28 juin 2026
Avis spontané
I liked the site but I didn't like that…
I liked the site but I didn't like that it said sign up for email/text to get a discount, but then the discount code was "not applicable" to my first time purchase. Seems deceiving. Haven't received the order yet, so cannot comment on that.
28 juin 2026
I was so happy to find a matching chase…
I was so happy to find a matching chase lounge. Price a bit high and I would bought the chairs. It would be great if you include the height of the bed. Silly to charge $250 to set up (not happy about that).
28 juin 2026
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