When I called to get additional information the rep was incapable of answering very basic questions (her English was very limited too). She promised to e-mail me responses and never did. I called a co... Voir plus
L'entreprise a répondu
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usually the staff who get stuck working sundays are the new hires,low seniority. And sometimes, with a little attitude showing through, QUITE THE OPPOSITE this time. Excellent product knowledge, Li... Voir plus
I was given a 10% discount code when I provided my email and when I tried to use the code the message stated it wasn't valid for my purchase. Update: after reading my review, I was given the 10% dis... Voir plus
L'entreprise a répondu
Patio Living always has the Quality outdoor products we can rely on. All of our outdoor furniture, fire pit and now the umbrella stand has come from Patio Living. We won’t shop elsewhere
À propos de l'entreprise
Informations provenant de diverses sources externes
Shop a wide selection of only the best luxury outdoor furniture brands at PatioLiving. Enjoy quality outdoor furniture and friendly customer support today.
Coordonnées de contact
North Michigan Avenue 980, 60611, Chicago, Etats-Unis
- patioliving.com
4,4
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Les gens ont aussi consulté
Great Experience
Great experience dealing with their customer service team pre-sale and after the purchase. Thank you.
6 juin 2026
poor communication skills
poor communication skills. took down information and never got back to me with reccommendations for chairs ended up buying the table , we are now going to shop for chairs somewhere else
27 juin 2026
Réponse de PatioLiving
Dear Joe,
Thank you for reaching out. I sincerely apologize for the frustration you’ve experienced. This is not the experience we want any of our customers to have.
On Saturday, June 27, 2026, you spoke with a member of our Sales Team regarding a dining table and chairs. During that conversation, our representative advised that they would email you a few options to review and select from.
Because our Sales Representative was out of the office on Sunday, they were unable to send the options that day. They will be sending those selections to you today. We sincerely apologize that this was not communicated to you sooner and understand how the lack of an update could be frustrating.
We appreciate your patience and understanding while we work to get this information to you. If you have any questions in the meantime, please don’t hesitate to reach out through our Contact Us page or call us toll-free at 888-761-4777, Monday through Friday, from 9:00 AM to 5:00 PM CDT.
Kelly is excellent!
27 juin 2026
Quick and easy to order and obtain…
Quick and easy to order and obtain additional 10% discount.
27 juin 2026
I purchased a patio umbrella from Patio…
I purchased a patio umbrella from Patio Living and manufactured by Treasure Garden. It arrived four weeks later. The umbrella itself is fine. The post that it inserts into has a very cheap and poor design. The company uses a hole punch that leaves a sizable gouge in the post that is very visible. They do not paint it. I contacted customer service as they do not show this in their online pictures. Since the manufacturer said that this is just how they do it, I’m now stuck with it. Other patio umbrellas that I have purchased have not had this design. It’s very noticeable and unsightly. I would not purchase this again and will strive to purchase any future patio umbrella in person.
24 juin 2026
Avis spontané
Réponse de PatioLiving
Dear Jeri,
Thank you for reaching out. I am truly sorry for the frustration you’ve experienced with your order. This is not the experience we want any of our customers to have.
On May 17, 2026, you placed an order for a Treasure Garden Market Aluminum 9-Foot Octagon Crank Lift Umbrella. On June 17, 2026, your order was shipped via FedEx, and it was successfully delivered on June 23, 2026.
On June 24, 2026, you contacted us to report a deep clamp mark on the lower pole where the umbrella inserts into the base. We promptly partnered with the manufacturer to investigate your concern.
On June 26, 2026, we received the following response from the manufacturer:
“We have confirmed that there is no damage to the pole. The mark is normal and is part of the manufacturing mold used in the production of the bottom pole.”
We understand this may not have been the outcome you were hoping for, and we appreciate you giving us the opportunity to investigate your concern with the manufacturer.
If you have any additional questions or if there is anything else we can assist you with, please don’t hesitate to reach out through our Contact Us page or call us toll-free at 888-761-4777, Monday through Friday, from 9:00 AM to 5:00 PM CDT.
Been shopping for a patio umbrella for…
Been shopping for a patio umbrella for a long time with much frustration but I chatted with Diane at PatioLiving and she guided me through the options making the whole process so much easier.
26 juin 2026
Avis spontané
CSR was helpful and explained what I…
CSR was helpful and explained what I need to do for replacement cushions.
26 juin 2026
Avis spontané
Quick replies from your company
Quick replies from your company, price that is affordable
26 juin 2026
Easy Website & Wrought Iron
The website was easy to navigate. You carry a Woodard product that is similar to a patio set I'm trying to match that I bought many years ago. Wrought iron holds up for decades and doesn't blow away!
26 juin 2026
Risa was very helpful finding the right…
Risa was very helpful finding the right cover for my umbrella and securing a quote.
25 juin 2026
Agent was very helpful and gave an…
Agent was very helpful and gave an additional incenticve.
25 juin 2026
Excellent description of items on the…
Excellent description of items on the website. Very easy to order and check out. Great explanation on all the costs and delivery. Overall, a very satisfying experience.
24 juin 2026
Great Experience
High quality products with timely availability. The shipping/delivery team was professional with great attention to detail. I will not hesitate to use Patio Living again.
23 juin 2026
Réponse de PatioLiving
Dear Mike,
Thank you for reaching out.
On June 23, 2026, you placed an order for a Treasure Garden 36-Inch Aluminum Umbrella Bottom Pole, which had an estimated shipping timeframe of 2–4 weeks.
At this time, our records indicate that your order has not yet shipped. We are currently reaching out to Treasure Garden for an update on the status of your order and will follow up with you as soon as we receive additional information.
We appreciate your patience and understanding while we work to obtain an update from the vendor.
If you have any questions in the meantime, please do not hesitate to contact us. We are happy to assist. You can reach us through our Contact Us page or by calling us toll-free at 888-761-4777, Monday through Friday, from 9:00 AM to 5:00 PM CDT.
Great and fast process for custom quote
Great and fast process. I would have preferred that the details of my custom order were more explicit in the messages. Not having those details generates uncertainty about the product I’ll receive.
Appreciated the discount
21 juin 2026
Great customer and knowledgeable
Great customer serves when investigating new cushions for our Holly Hill patio furniture. Very knowledgeable with the product line and stellar email communication skills. We are excited and looking forward to receiving our new cushions.
22 juin 2026
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