When I called to get additional information the rep was incapable of answering very basic questions (her English was very limited too). She promised to e-mail me responses and never did. I called a co... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
usually the staff who get stuck working sundays are the new hires,low seniority. And sometimes, with a little attitude showing through, QUITE THE OPPOSITE this time. Excellent product knowledge, Li... Voir plus
I was given a 10% discount code when I provided my email and when I tried to use the code the message stated it wasn't valid for my purchase. Update: after reading my review, I was given the 10% dis... Voir plus
L'entreprise a répondu
Patio Living always has the Quality outdoor products we can rely on. All of our outdoor furniture, fire pit and now the umbrella stand has come from Patio Living. We won’t shop elsewhere
À propos de l'entreprise
Informations provenant de diverses sources externes
Shop a wide selection of only the best luxury outdoor furniture brands at PatioLiving. Enjoy quality outdoor furniture and friendly customer support today.
Coordonnées de contact
North Michigan Avenue 980, 60611, Chicago, Etats-Unis
- patioliving.com
4,4
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
Your rep was patient and flexible when…
Your rep was patient and flexible when I changed my order. Very good customer service! Will be back.
15 juin 2026
Até o momento não recebi confirmação da…
Até o momento não recebi confirmação da efetivação da compra, somente esta pesquisa de satisfação!?!?!
14 juin 2026
Réponse de PatioLiving
Dear Geraldo,
Thank you for reaching out. I sincerely apologize for the frustration and concern regarding your order. This is not the experience we want for any of our customers, and I understand how disappointing it can be when you are unsure whether your purchase has been successfully processed.
I have reviewed your order and can confirm that on June 14, 2026, you placed an order for the Shademaker Athens 108 lb. Cast Aluminum Square Umbrella Base with Wheels and the Shademaker Libra 8’ Octagon Outdoor Umbrella.
At the time your order was placed, an order confirmation email was automatically sent to the email address provided. It is possible that the message was filtered into your spam or junk folder, so I kindly recommend checking those folders if you have not yet seen it. For your convenience, I have also resent the order confirmation email to the address we have on file.
Per our Terms and Conditions and 30-Day Return Policy, estimated shipping information is included in the order confirmation. Please note that all shipping times are estimates and may change based on product availability. Once the manufacturer accepts the order, we will provide an updated estimated ship date if it differs from the original timeframe communicated in your confirmation. 30-Day Return Policy | PatioLiving
If you have any questions in the meantime, please do not hesitate to contact us. You may reach us through our Contact Us page or call us toll-free at 888-761-4777, Monday through Friday, from 9:00 AM to 5:00 PM CDT.
Thank you for your patience and understanding. We appreciate your business and look forward to assisting you.
Great selection and wonderful customer…
Great selection and wonderful customer service. Thank you.
14 juin 2026
My umbrella fell over in a storm and…
My umbrella fell over in a storm and cracked in half, and you helped me order a replacement for the frame.
13 juin 2026
Tony was an exceptional sales agent
Tony was an exceptional sales agent. He guided me through the process as I had many questions regarding the different ordering options and secured a great deal for me. He also has an awesome attitude!
12 juin 2026
Good Experience Overall
PatioLiving was very helpful and knowledgeable (especially Grace), and prices were fair. One star lower because the shipping info communication from them was not the best. In contacting the shipping company directly, they didn’t have much more info…turns out they were only the local delivery company
Pant once it reached Baltimore.
8 avril 2026
Easy ordering.
Easy ordering. All my questions were answered and I was guided to the website where I could view color combination choices. Very helpful.
Can't wait to get my dinning chairs. Thank you.
8 juin 2026
Helpful on phone call to clear up…
Helpful on phone call to clear up confusion about ordering replacement cushions for our patio furniture! Excited to get the new pretty ones!
10 juin 2026
Moved the shipping date from 1-2 weeks to 6+ months after charging me $5,288.99
Placed $5,000+ order and they moved the shipping date from 1-2 weeks to 6+ months after charging my card.
Order was placed and payment was taken on June 4th, 2026 with the the confirmation directly and clearly stating all items to ship within 1-2 weeks.
Order status page is now showing the estimated date to ship items of December 7th, 2026 - over six months from order date.
We called them on June 7th and they informed us they will cancel all items and issue a refund to the original payment method.
We called them again on June 9th and June 10th to confirm they are issuing us a refund and they have transferred us, hung up or given us indefinite answers.
At this point I believe the merchant is operating fraudulently and with such a large purchase to drag along without fulfilling their obligations is questionable at best.
Before they reply some nonsense about not finding our order:
Order Confirmation #1056055
10 juin 2026
Avis spontané
Réponse de PatioLiving
Dear Cayleigh,
I wanted to personally reach out and apologize for the disappointment and frustration you experienced with your order. We understand how frustrating it can be when an item does not become available as expected, and we are sorry for the inconvenience this has caused.
On June 4, 2026, you placed an order for two Ratana Mission Hill Wicker Cushion Lounge Chairs and one Ratana Mission Hill Wicker Cushion Sofa in Pewter. As noted in our terms and conditions, Shipping Policy | PatioLiving Estimated Shipping Times
At the time the order is placed, an email with order confirmation is sent, which includes the approximate lead time for the order. Please be aware, shipping times are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original estimate that was communicated during order confirmation.
When the manufacturer confirmed your order on June 7, 2026, they advised that the sofa was unfortunately out of stock and not expected to be available until December. We understand this was not the news you were hoping to receive, and we sincerely apologize for the disappointment.
After speaking with our team on June 8, 2026, you requested that the order be canceled. We immediately submitted that request to the manufacturer, and they have since confirmed that the cancellation has been completed.
Please keep an eye on your email, as you will receive a confirmation showing the refund and cancellation details. We are grateful for your patience and understanding while we worked through this with the manufacturer.
Should you have any questions or if there is anything else we can assist you with, please don’t hesitate to reach out. We would be happy to help in any way we can via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.
16 days later still hasnt shipped
Ordered outdoor furniture on 5/25. It’s now 6/10 and it still hasnt shipped despite being listed as In Stock and Shipping in 1-3 days. I’ve spoken to customer service a handful of times and each time they blame the manufacturer for different reasons. They’ve also quoted shipping days each time that have come and past. I would certainly buy elsewhere if at all possible.
24 mai 2026
Avis spontané
Réponse de PatioLiving
Dear Logan,
Thank you for reaching out. I am sorry to hear about any frustration regarding your order—this is certainly not the experience we want for our customers. I attempted to locate your order using the information provided but was unable to find it. At your earliest convenience, could you please provide your six-digit order number? This will allow me to assist you more quickly and efficiently. Thank you for your time, and I look forward to resolving this for you. If you have any questions please dont hesitate to reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-761-4777.
No communication 5 days after my…
No communication 5 days after my purchase. No tracking information
Would not recommend. Starting to think the website is a scam.
4 juin 2026
Réponse de PatioLiving
Dear Anthony,
Thank you for your patience, and I sincerely apologize for the frustration and disappointment you’ve experienced with your order. I understand how frustrating it can be when an order does not progress as expected, and this is certainly not the experience we strive to provide.
On June 3, 2026, you placed an order for two Capterra Casual Recycled Plastic Adirondack Chairs. Please note per our terms and conditions, Shipping Policy | PatioLiving Estimated Shipping Times
At the time the order is placed, an email with order confirmation is sent, which includes the approximate lead time for the order. Please be aware, shipping times are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original estimate that was communicated during order confirmation.
On June 6, 2026, you contacted us requesting an update on your order. Our team promptly reached out to the manufacturer on your behalf to gather the most current information available.
Today, June 9, 2026, you contacted us to request cancellation of the order. We have submitted your cancellation request to the manufacturer and are currently awaiting their response.
We truly appreciate your patience and the opportunity to assist you. Thank you for bringing your concerns to our attention, and we will continue to do everything we can to help resolve this matter as quickly as possible. If you need anything in the meantime please dont hesitate to reach out to us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.
Easy customization and shopping experience
Very quick and easy to find what I needed, customize an order, and get it ordered.
8 juin 2026
Excellent chat support
Excellent chat support. I made a large order but made a mistake in listing the delivery telephone number. It was easily fixed here.
I had two earlier chat support sessions with different people about buying the same set of furniture that I ultimately did buy today--both reps were also excellent and first tracked down the discrepancy between the picture shown and the text displayed and then found me the correct table even though it was not listed in the catalog. I find the chat support at PatioLiving to be outstanding with 3 out of 3 contact sessions.
8 juin 2026
Online great selection and great follow…
Online great selection and great follow up with a real person.
8 juin 2026
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