When I called to get additional information the rep was incapable of answering very basic questions (her English was very limited too). She promised to e-mail me responses and never did. I called a co... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
usually the staff who get stuck working sundays are the new hires,low seniority. And sometimes, with a little attitude showing through, QUITE THE OPPOSITE this time. Excellent product knowledge, Li... Voir plus
I was given a 10% discount code when I provided my email and when I tried to use the code the message stated it wasn't valid for my purchase. Update: after reading my review, I was given the 10% dis... Voir plus
L'entreprise a répondu
Patio Living always has the Quality outdoor products we can rely on. All of our outdoor furniture, fire pit and now the umbrella stand has come from Patio Living. We won’t shop elsewhere
À propos de l'entreprise
Informations provenant de diverses sources externes
Shop a wide selection of only the best luxury outdoor furniture brands at PatioLiving. Enjoy quality outdoor furniture and friendly customer support today.
Coordonnées de contact
North Michigan Avenue 980, 60611, Chicago, Etats-Unis
- patioliving.com
4,4
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Les gens ont aussi consulté
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. THEY MISREPRESENT THE QUALITY OF THEIR GOODS...DELIVERY IS A NIGHTMARE...THEY DO NOT ASSEMBLE WHEN THEY SAY THEY WILL. TOTAL BULLSHIT
8 juin 2026
Avis spontané
Réponse de PatioLiving
Hi Demetrios,
Thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced with your order and delivery process.
After reviewing your account, we can confirm that the delivery carrier has been attempting to reach you to coordinate service; however, they were unable to leave messages because the voicemail mailbox was full. We are glad that our customer service team was able to connect with you today and that you were able to speak directly with the carrier regarding the delivery arrangements.
We understand how important a smooth delivery experience is and regret any inconvenience this situation has caused. Our team remains available to assist and work with both you and the carrier to ensure your order is completed as quickly as possible.
Thank you for your patience, and please don’t hesitate to contact us if you need any further assistance. You can reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.
Nice covers fit our patio furniture but…
Nice covers fit our patio furniture but after 3 years they deteriorated. We only used them for about 6 months a year when the cushions were on the seating-they were inside during the winter-and we had hoped they would last longer.
7 juin 2026
Website was easy to navigate
Website was easy to navigate, quickly found the color wanted, and ordering was a breeze!
7 juin 2026
A good argument against AI is sharp, well trained sales service. Here is why
usually the staff who get stuck working sundays are the new hires,low seniority. And sometimes, with a little attitude showing through,
QUITE THE OPPOSITE this time. Excellent product knowledge, Listened closely to the requirements, understood them clearly. Frank about the pros and cons of fabrics, and balanced that against delivery constraints. There is little for a merchant to gain by having a very broad array of choices unless the staff is high enough to navigate.
Otherwise,the internet trade default to amazon or COSTCO. (Which would have been a couple of hundred cheaper fit not as well .
7 juin 2026
Very Helpful Customer Service
I just found this website and I had a few questions. I was connected to a live person in the chat not a bot. Tony was very helpful and knowledgeable. I will be ordering from Patio Living in the near future.
7 juin 2026
Avis spontané
I signed up for 10% discount and to…
I signed up for 10% discount and to receive emails but the discount would not apply until after I purchased umbrella. Please apply
7 juin 2026
Réponse de PatioLiving
Dear Erika,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
You doubled my order
You doubled my order. Please correct and confirm immediately before I cancel entire order with cc company! I only want 3 umbrellas, not 6.
7 juin 2026
Réponse de PatioLiving
Dear Sally,
Thank you for bringing this to our attention, and we apologize for any concern this may have caused.
We have reviewed your order and can confirm that it has been corrected to reflect 3 umbrellas only. To provide additional confirmation, we’ve also sent an email regarding this update, so please keep an eye on your inbox.
We appreciate your patience and the opportunity to address this for you. If you have any questions or need further assistance, please don’t hesitate to reach out to us via Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-761-4777.
Great Selection-
7 juin 2026
Ordered covers
I misunderstood what products are eligible for discounts & did not read the banner on their website. Regardless of my mistake Patioliving got me squared away. Thanks to their CS crew for helping me out.
5 juin 2026
Réponse de PatioLiving
Dear Kyle,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
Excellent customer support
5 juin 2026
Great selection
Great selection, elegant traditional furniture and my table is even made in USA!
5 juin 2026
I ordered a painting on 4/24
I ordered a painting on 4/24. It said it would ship in 2-3 weeks. It’s 6/5 and it still hasn’t shipped let alone arrived. More recently there was an update that gave an estimated shipping date of 5/22. After that date came and went, another “update” suggested the painting would ship on 5/29. I reach out to try to get an update every other day and I get a response that they are “closely monitoring” the situation and will alert me asap when it ships. What does “closely monitoring” mean if I never receive the item I paid $600 for….
24 avril 2026
Réponse de PatioLiving
Dear Simone,
I am sorry for the frustration you have experienced with your order. This is not the experience we want for any of our customers, and I appreciate the opportunity to provide additional information regarding the status of your purchase.
On April 24, 2026, you placed an order for the Daleno A Summer to Gather Wall Art. Per our terms and condtions, At the time of purchase, the estimated ship date provided by the manufacturer was approximately 2–3 weeks. As outlined in our Shipping Policy, estimated shipping timeframes are provided based on the information available from the manufacturer at the time the order is placed and are subject to change based on product availability and production schedules. Shipping Policy | PatioLiving
To proactively monitor your order, we reached out to the manufacturer on May 22, 2026, for an updated status. After receiving a response, we promptly emailed you with the latest information provided by the manufacturer, advising that the estimated ship date had been updated to the week of June 1, 2026. We also noted that this estimate remained subject to change and that the item could potentially ship sooner.
We understand how disappointing delays can be, especially when you are looking forward to receiving your order. Please know that we are actively working on your behalf and have once again reached out to our direct contact at the manufacturer for the most current update. As soon as we receive additional information, we will be sure to share it with you.
In the meantime, if you have any questions or would like assistance exploring alternative options, our team is happy to help. You may contact us through our Contact Us page or call us toll-free Monday through Friday, 9:00 AM–5:00 PM CDT, at 888-761-4777.
We sincerely appreciate your patience and the opportunity to assist you.
Great follow up!
4 juin 2026
Everything was easy to navigate online
Everything was easy to navigate online. Shipping offered seems great and great selection of different items
3 juin 2026
Great Customer Service
Was having trouble placing an order online. Called customer service, they bent over backwards to help me! Thank you!
3 juin 2026
Customer Service Review
Individual on the phone was knowledgeable, confident but down to earth. Easy to communicate with. Pleasant experience and the follow up with the quote was very timely. I thus ordered it right away!
2 juin 2026
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