Everytime I visit , I always purchase a bag and the customer experience I receive from Dan, the manager is always exemplary We come up every other year and he still remembers us Never pushy, just... Voir plus
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👜👝My mother and I often visit this shop at McArthur Glen in Cannock. The store is always well stocked and beautifully laid out with such gorgeous products ranging from leather bound notebooks to... Voir plus
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Visited the Ashford Outlet today and had great service from Lisa B who was knowledgeable, professional and friendly on the particular style of bag I was looking for. I have purchased previously in the... Voir plus
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Ordered a purse on 18th November and not received . No confirmation its been sent and no customer services phone number. I've emailed a week ago and also sent an enquiry form to their customer servic... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Paul Costelloe Handbag Collection Irish-American designer Paul Costelloe, a celebrated name in British and Irish fashion, brings his artistic vision to the world of leather handbags and accessories. His collections reflect a balance between timeless craftsmanship and modern design, crafted in collaboration with master artisans and expert technicians from his London studio to his family-run workshop in Ancona, Italy. Every piece embodies the brand’s hallmark — exceptional quality, refined texture, and effortless comfort. Educated at the prestigious Chambre Syndicale de la Haute Couture in Paris, Paul’s career spans fashion capitals from Paris to Milan and New York. As the former personal designer to Diana, Princess of Wales, and a fixture at London Fashion Week for over three decades, his legacy is rooted in artistry, precision, and an unwavering pursuit of excellence. The Paul Costelloe brand celebrates the beauty of fine tailoring and accessible luxury. Each handbag captures this philosophy — designed with meticulous attention to detail, guided by Paul’s creative direction, and crafted to accompany modern life with enduring elegance. The Essence of Paul Costelloe Handbags At the heart of every Paul Costelloe handbag lies a story of family, craftsmanship, and design that transcends trends. For more than 30 years, this family-owned brand has flourished under Paul’s vision, creating handbags that merge artistry with wearability. Drawing from his experiences across the world’s fashion capitals, Paul returned to his roots to build a label that embodies sophisticated elegance. The opening of his flagship store in Knightsbridge marked a new chapter in a distinguished career, showcasing collections that seamlessly unite practicality and style. Looking Ahead Guided by a legacy of craftsmanship and innovation, Paul Costelloe continues to shape the evolution of modern luxury. Each handbag is more than an accessory — it is a statement of artistry, purpose, and timeless design.
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4,3
Excellent
208 avis
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A répondu à 73 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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I had such a pleasant shopping…
I had such a pleasant shopping experience thanks to Lisa. She is always happy, approachable, and genuinely helpful throughout my visit. Her knowledge of the bags and accessories made everything so much easier, she over heard me mention a make up bag and knew exactly what I needed. Help me choose the colour as a gift. She remembered me and my Nan as we regularly visit. Nothing felt rushed or pressured—just friendly, attentive service. Lisa really made the whole experience enjoyable, and I’ll definitely be coming back because of her! We missed the lovely guy (manager) this time. But Lisa had it all in hand. Thank you again
5 mai 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Danielle,
Thank you for your lovely review. We’re so pleased to hear you had such an enjoyable shopping experience with Lisa and that she was able to help you find the perfect gift. It’s wonderful to know you felt welcomed, supported, and never rushed during your visit.
We look forward to seeing you and your Nan again soon!
Warmest regards,
The Paul Costelloe Team
Poor delivery service
I ordered a purse on 15 April and it's been sitting with Royal Mail ever since. On 27 April I contacted Sales Support and received a reply on 29 April saying the item would be sent again on a 24 hour priority delivery. On 1 May I asked if/when the item would be sent. It's now 5 May and I have no purse and no response. I'll be asking for a refund.
15 avril 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Lesley,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we apologise for the delays and lack of communication regarding your order.
Your case has been forwarded to our Sales Team to be reviewed as a priority, and they will be in touch as soon as possible to help resolve this for you.
Warmest regards,
The Paul Costelloe Team
Lisa was very helpful and kind on our…
Lisa was very helpful and kind on our recent visit to your store at the Cannock designer village. Thank you Lisa !
26 avril 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Emma,
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience at our Cannock Designer Village store.
It’s great to know you found the team helpful and kind, and that your visit was an enjoyable one.
We hope to welcome you back again soon!
Warmest regards,
The Paul Costelloe Team
This was my first visit to Paul…
This was my first visit to Paul Costello at Cannock Designer Village. I found Emma very welcoming friendly and very knowledgeable about the products, she took her time to help me decide on a beautiful green bag as I was stuck for choice with the gorgeous colours this season. The quality and choice of products is excellent, and I would highly recommend visiting this Paul Costello Outlet, I will most definitely be returning, thank you for such a lovely experience Emma is a credit to your team.
23 avril 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Sim,
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive first visit to our Cannock Designer Village outlet.
It’s great to hear that you found the team welcoming and knowledgeable, and that you were able to choose a beautiful bag from our latest collection.
We really appreciate your recommendation and look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
The shopping experience was good but I…
The shopping experience was good but I have returned my bag as wasn’t suitable- no response and have so far sent two emails chasing them.
Not good enough from such a reputable company
21 avril 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Lizzie,
Thank you for your feedback. We’re really sorry to hear about your experience and the lack of response you’ve received so far, that’s certainly not the level of service we aim to provide.
We have passed your case on to our sales team as a priority so they can investigate this for you and get back to you as soon as possible. If you haven’t already, please could you email our sales team at sales@paulcostelloebags.com with your order number and a contact phone number so they can assist you more quickly.
Thank you for your patience, and we appreciate you bringing this to our attention.
Warmest regards,
The Paul Costelloe Team
Great products from the Swindon Outlet…
Great products from the Swindon Outlet served by the Winnie who gave the most amazing service I have ever had in a shop.
25 avril 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Liam,
Thank you for your fantastic review! We’re so pleased to hear you had such a great experience at our Swindon Outlet.
It’s wonderful to know you were impressed with both our products and the service you received during your visit. We hope to welcome you back again soon!
Warmest regards,
The Paul Costelloe Team
Good quality at a reasonable price
Winnie was really professional, friendly and helpful. Good quality at a reasonable price. I am definitely back
25 avril 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Carmen,
Thank you for your lovely review, we’re so pleased to hear you had such a positive experience.
It’s great to know you found the quality and value just right and that you received such friendly and helpful service.
Your support really means a lot to us, and we look forward to seeing you again soon!
Warmest regards,
The Paul Costelloe Team
The lovely people who work at Paul…
The lovely people who work at Paul Costelloe in Swindon are all really helpful and friendly, always great customer service.The handbags are great quality and have a range of styles for every occasion.
25 avril 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Rebecca,
Thank you for your kind review, we’re so pleased to hear you’ve had such positive experiences with our Swindon team. It’s great to know the service, quality, and range have all stood out to you.
We hope to see you again soon!
Warmest regards,
The Paul Costelloe Team
Very pleased with my Paul Costello bag…
Very pleased with my Paul Costello bag - perfect colour tan, holds all I need and looks very smart.
9 avril 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Sarah,
Thank you for your lovely review, we’re so pleased to hear you’re enjoying your bag.
It’s great to know the colour and practicality are just right and that it looks the part too. Your support really means a lot to us.
We hope you continue to enjoy it!
Warmest regards,
The Paul Costelloe Team
Designer outlet Cannock
Had a great visit to the store at the designer outlet in Cannock. Angela was so helpful and very customer focused. Thank you for your time Angela. It was lovely to find excellent quality products with brilliant prices. I love my new Argo and pale pink shoulder bag. However, the highlight of the visit was the wonderful staff who were all so friendly, welcoming and helpful. I will be back to treat myself to another lovely bag soon! If you haven’t already been you must!
25 avril 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Kelly,
Thank you for your lovely review, we’re so pleased you had such a great visit to our Cannock store.
It’s wonderful to hear you’re enjoying your new bags and that the quality and value stood out. We’re glad the team made your experience so welcoming and helpful.
Your support really means a lot to us, and we hope to see you again soon!
Warmest regards,
The Paul Costelloe Team
What a fantastic shopping experience my…
What a fantastic shopping experience my friend and I had in your Swindon store today.
We have many of your lovely bags and yes a few more were purchased today, the quality and value for money is exceptional. And thank you to Winnie for the wonderful service she gave us today too!
25 avril 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Caroline,
Thank you for your lovely review, we’re so pleased you and your friend had such a great experience in our Swindon store.
It’s great to hear you’re enjoying your bags and that the quality and value stood out. Your support really means a lot to us.
We hope to see you again soon!
Warmest regards,
The Paul Costelloe Team
I absolutely adore my new Shiriya bag
I absolutely adore my new Shiriya bag! I was looking for well made, stylish and practical bag for a work commute to my studio and Shiriya exceeded all my expectations! It fits everything including 2l water bottle, my devices etc and still looks so elegant. I can tell it will last me for many years. Paul Costelloe is my favourite bag designer from now on! Also thank you for your timely postage and the effort put into packaging! I knew to expect good things the moment I saw my bag arriving in a box. Top marks on all levels! Thank you Paul Costelloe for all your exceptional work! 💫💫❤️💫💫
11 avril 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Elizabeth,
Thank you so much for your lovely review, it really means a lot to us.
We’re absolutely delighted to hear how much you adore your Shiriya bag and that it’s working so perfectly for your day to day needs. It’s great to know it fits everything you need while still feeling stylish, and that the quality and design have made such a strong impression.
We’re also so pleased you were happy with the packaging and delivery, we always hope those little details make a difference.
Thank you again for your kind words and support, and we hope you enjoy your bag for many years to come.
Warmest regards,
The Paul Costelloe Team
Smart orange bag
I'd been looking for a smart orange bag and decided to give this one a try. Buying leather online is always a bit of a gamble since you can't feel the quality in advance, but I was really pleased when it arrived as the leather is great. The bag is well made and reasonably priced. Would definitely recommend.
9 avril 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Diana,
We’re so pleased to hear how happy you are with your new bag. It’s great to know the quality of the leather and craftsmanship met your expectations, especially when buying online can feel like a bit of a leap.
We hope you enjoy using it for many years to come, and we’d love to welcome you back again soon.
Warmest regards,
The Paul Costelloe Team
I really enjoy my visits to Paul…
I really enjoy my visits to Paul Costello at Cannock Designer Village. The staff are always welcoming, friendly and very knowledgeable about their products. I have bought bags, purses, bag straps, gloves, scarves sometimes for myself and also as gifts. The quality and choice of products is excellent, there’s always something new and appealing.
Jo always remembers me and it’s a pleasure to see her and the other staff members. I would highly recommend visiting this Paul Costello Outlet.
22 avril 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Mrs Lynn,
We’re so pleased to hear how much you enjoy your visits to our Cannock Designer Village store. It’s great to know the team consistently makes you feel welcome and that you’re enjoying both the quality and variety of our products.
Jo and the team will be delighted to hear your kind words, and we’re glad they’ve made such a positive impression.
We look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
The bag had a very wrinkled appearance…
The bag had a very wrinkled appearance on one side instead of smooth like the rest of the bag, which has put me off it. The colour looked a lovely bright yellow on the photograph but was a not so nice mustard colour in reality. I had already taken all the package off so I felt I couldn’t send it back. It has taught me never to buy online again. This happens too often.
12 avril 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Denese,
We’re very sorry to hear that the bag did not meet your expectations. This is certainly not the standard we aim to deliver, and we understand how disappointing it must have been to receive an item that appeared wrinkled and different in colour from what you expected.
Please could you email our customer care team at sales@paulcostelloebags.com, quoting your order number and including your phone number, so we can look into this for you and find a suitable resolution.
Warmest regards,
The Paul Costelloe Team
Dan in the Ashford store went above and…
Dan in the Ashford store went above and beyond sourcing a bag from another store, and then arranging for it to be delivered to my home - thank you so much
18 avril 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Mrs Sarro,
Thank you for getting in touch and for sharing your experience. We’re so pleased to hear that Dan at our Ashford store went above and beyond to source your bag and arrange delivery for you.
It’s wonderful to know you received such helpful service and that everything was handled so smoothly for you.
Warmest regards,
The Paul Costelloe Team
Winnie
Winnie, was very helpful and cheerful she helped both myself and my friend to find the right bag for each of us absolutely love my purchase.
Well done Winnie I wish everyone was as nice and cheerful it makes the shopping experience so much better 😁
Thank you so much.
16 avril 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Mandy,
Thank you for getting in touch and for sharing such lovely feedback about your experience. We’re delighted to hear that Winnie was able to help you and your friend find the perfect bags, and that she made your visit so enjoyable.
We’ll be sure to share your kind words with her. It’s wonderful to know she made such a positive impression.
Warmest regards,
The Paul Costelloe Team
Love the support from the staff
Love the support from the staff in store, especially Jo who helped me choose my bag.
7 avril 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Amy,
We’re so pleased to hear you felt well supported during your visit, and that Jo was able to help you find the perfect bag. It’s always lovely to know our team made a difference to your experience.
We hope you’re enjoying your new purchase and look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
Emma was extremely professional yet…
Emma was extremely professional yet friendly during our visit to the store.
We felt very looked after and really enjoyed our purchases.
Thank you Emma!
26 mars 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Jessica,
We’re so pleased to hear about your experience in store and that Emma made such a positive impression. It’s wonderful to know you felt well looked after and enjoy your purchases.
We look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
Went to the MacArthur Glen Outlet in…
Went to the MacArthur Glen Outlet in Cannock today looking for a decent overnight bag. Went into Costelloes and found a lovely bag and a very helpful assistant called “Jo Mooney”. Bag was reduced from £129 to £85, the assistant was very good and went to get me a new and wrapped bag from the store rather than the one on show. She was very pleasant and chatty. Makes a lovely change from normal
10 avril 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Spencer,
It’s great to hear about your visit to our Cannock store and that you found the perfect overnight bag. We’re especially pleased that Jo made such a positive impression, she’ll be delighted to hear your kind words.
We hope you enjoy your new bag and look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
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