Everytime I visit , I always purchase a bag and the customer experience I receive from Dan, the manager is always exemplary We come up every other year and he still remembers us Never pushy, just... Voir plus
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👜👝My mother and I often visit this shop at McArthur Glen in Cannock. The store is always well stocked and beautifully laid out with such gorgeous products ranging from leather bound notebooks to... Voir plus
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Visited the Ashford Outlet today and had great service from Lisa B who was knowledgeable, professional and friendly on the particular style of bag I was looking for. I have purchased previously in the... Voir plus
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Ordered a purse on 18th November and not received . No confirmation its been sent and no customer services phone number. I've emailed a week ago and also sent an enquiry form to their customer servic... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Paul Costelloe Handbag Collection Irish-American designer Paul Costelloe, a celebrated name in British and Irish fashion, brings his artistic vision to the world of leather handbags and accessories. His collections reflect a balance between timeless craftsmanship and modern design, crafted in collaboration with master artisans and expert technicians from his London studio to his family-run workshop in Ancona, Italy. Every piece embodies the brand’s hallmark — exceptional quality, refined texture, and effortless comfort. Educated at the prestigious Chambre Syndicale de la Haute Couture in Paris, Paul’s career spans fashion capitals from Paris to Milan and New York. As the former personal designer to Diana, Princess of Wales, and a fixture at London Fashion Week for over three decades, his legacy is rooted in artistry, precision, and an unwavering pursuit of excellence. The Paul Costelloe brand celebrates the beauty of fine tailoring and accessible luxury. Each handbag captures this philosophy — designed with meticulous attention to detail, guided by Paul’s creative direction, and crafted to accompany modern life with enduring elegance. The Essence of Paul Costelloe Handbags At the heart of every Paul Costelloe handbag lies a story of family, craftsmanship, and design that transcends trends. For more than 30 years, this family-owned brand has flourished under Paul’s vision, creating handbags that merge artistry with wearability. Drawing from his experiences across the world’s fashion capitals, Paul returned to his roots to build a label that embodies sophisticated elegance. The opening of his flagship store in Knightsbridge marked a new chapter in a distinguished career, showcasing collections that seamlessly unite practicality and style. Looking Ahead Guided by a legacy of craftsmanship and innovation, Paul Costelloe continues to shape the evolution of modern luxury. Each handbag is more than an accessory — it is a statement of artistry, purpose, and timeless design.
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4,3
Excellent
208 avis
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A répondu à 73 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Excellent quality
I was delighted with all pics of purses.
Makes it easier when you can't actually hold the item.
Delivery was excellent & I'm delighted with the purses I bought.
Really good quality, just what I wanted. So good I bought a smaller one too!
8 avril 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Susan,
Thank you for your wonderful review.
We’re so pleased to hear that you’re delighted with the quality of your purses and that the photos helped you feel confident in your choice.
We really appreciate you taking the time to share your experience and hope you continue to enjoy your new purchases.
Warmest regards,
The Paul Costelloe Team
Sue Gibb served me
Sue Gibb served me. Most helpful lady, to find best solution for gifts I was looking for.
23 mars 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Sandra,
Thank you for your kind review!
We’re delighted to hear that Sue was able to assist you so effectively and help you find the right solution for your gift. Providing helpful and thoughtful service is something we really value, and it’s great to know this made a difference to your experience.
We appreciate you taking the time to share your feedback and hope to welcome you back again soon.
Warmest regards,
The Paul Costelloe Team
A very enjoyable experience at the Paul…
A very enjoyable experience at the Paul Costello shop in Swindon Outlet Village. My friend and I were well looked after by a lovely member of staff (Winnie). Very pleased with our purchases. Great quality goods and fantastic price. Will definitely visit again. Thankyou!
28 mars 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi there,
We’re delighted to hear you had such an enjoyable visit to our Swindon Outlet store and that you were well looked after by Winnie. It’s wonderful to know you are so pleased with your purchases.
We look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
The website was easy to navigate,I was…
The website was easy to navigate,I was kept informed of the delivery status and the delivery was on time. The handbag I ordered is beautiful, just what I was after, the downside being I want to order more!! Super quality, love it.
29 mars 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Karen,
We’re delighted to hear that your experience was smooth from start to finish and that your order arrived just as expected. It’s especially lovely to know you’re so pleased with your handbag.
We look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
Réponse de Paul Costelloe Bags
Hi Annisa,
We’re delighted to hear such positive feedback and truly appreciate you taking the time to share your experience.
We hope to welcome you back again very soon!
Warmest regards,
The Paul Costelloe Team
The staff in Cheshire oaks are all…
The staff in Cheshire oaks are all lovely. In a regular and I’m always made to feel welcome
21 mars 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Melissa,
It’s wonderful to hear how much you enjoy visiting our Cheshire Oaks store. We’re delighted that our team continues to make your experience such a positive one each time.
We look forward to welcoming you back again very soon!
Warmest regards,
The Paul Costelloe Team
Disappointed
I ordered on 1st March . I emailed on 13th March asking for an update as to what was happening as I had asked for it to be delivered to my daughter's address and it hadn't been. I have yet to hear back but I received this the following day. I don't know what or why this has gone wrong but I am very disappointed.
1 mars 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Donna,
Thank you for getting in touch. We’re very sorry to hear about your experience.
I have forwarded this to our sales team, who will work to resolve this for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate your patience.
Warmest regards,
The Paul Costelloe Team
Faulty navy bag received- no response
I received a damaged navy bag which was a present for my mums birthday. I contacted the sales team re a return with a request for a full refund over a week ago and have still not received any reply! I sent photos showing damage as requested too.
Very disappointing service.
1 mars 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Caroline,
Thank you for getting in touch. We’re very sorry to hear that you received a damaged bag, especially as it was intended as a gift. This is certainly not the standard we expect for our products.
Your query has now been passed on to our sales team, who will be in touch with you as soon as possible to resolve this for you.
We’re very sorry for the inconvenience caused and appreciate your patience.
Warmest regards,
The Paul Costelloe Team
Réponse de Paul Costelloe Bags
Hi Linny,
Thank you for your kind review. We are so glad to hear you had a positive and easy shopping experience with us. We really appreciate you taking the time to share your feedback, and we hope you enjoy your new purchase!
Warmest regards,
The Paul Costelloe Team
Réponse de Paul Costelloe Bags
Hi Jo-Anne,
Thank you for your lovely review. We’re so pleased to hear that you’re happy with your bag and that it arrived promptly and as expected.
We really appreciate your feedback and hope you enjoy using your new bag!
Warmest regards,
The Paul Costelloe Team
I had a wonderful experience thanks to…
I had a wonderful experience thanks to Sholeh. She was incredibly friendly, patient, and very helpful in helping me choose the perfect bag. Her knowledge and warm attitude made the whole shopping experience really enjoyable. Excellent customer service — thank you, Sholeh! I will definitely come back and highly recommend this shop, Swindon outlet
9 mars 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi there!
Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a positive experience with Sholeh at our Swindon outlet. She will be thrilled to know that her friendly and helpful service made your visit so enjoyable.
We truly appreciate your kind words and your recommendation, and we look forward to welcoming you back again soon.
Warmest regards,
The Paul Costelloe Team
Theu went above and behond
Theu went above and behond,
Service was excelant, postage and packageing was excelant
18 février 2026
Réponse de Paul Costelloe Bags
Hi Barbara,
Thank you for your lovely review. We’re delighted to hear that you had such a positive experience and that you were pleased with both the service and the packaging of your order.
We really appreciate you taking the time to share your feedback!
Warmest regards,
The Paul Costelloe Team
Friendly and helpful
Had a great experience at the Swindon outlet. Winnie was very helpful and friendly, managing to look after several customers at once while keeping the atmosphere relaxed. She helped me find the right bag for my needs and suggested some matching accessories without being pushy. Great service.
11 mars 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Vik,
Thank you for taking the time to share your experience. We’re so pleased to hear you had a great visit to our Swindon outlet.
It’s lovely to know that Winnie was able to assist you so helpfully while creating such a relaxed atmosphere in store. We’ll be sure to pass your kind comments on to her.
We hope to see you again soon!
Warmest regards,
The Paul Costelloe Team
The sales assistant was really helpful
The sales assistant was really helpful. She listened and understood exactly what I was looking for.
11 mars 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Lorraine,
Thank you for taking the time to share your kind feedback. We’re so pleased to hear that the sales assistant was able to help you and understood exactly what you were looking for.
We look forward to welcoming you again soon!
Warmest regards,
The Paul Costelloe Team
I placed my order excited to get my…
I placed my order excited to get my Boina bag. Then an email telling me a refund had been issued. There was no explanation as to why, no response to an email enquiry.
This seems to be an ongoing issue. I understand things happen but give an explanation.
The bag still comes up as available for sale!
4 mars 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Wilma,
Thank you for bringing this to our attention. We’re very sorry for the disappointment caused and sincerely apologise for the mishap.
Unfortunately, the Boina bag you ordered had sold out, and our team contacted you on 27th February to let you know that a refund had been issued. We sincerely apologise if this message was missed or if the situation was not clearly explained.
Your feedback is very important to us, and we will share it with our team to help improve our service.
If there is anything further we can assist you with, please don’t hesitate to contact us at sales@paulcostelloebags.com
Warmest regards,
The Paul Costelloe Team
wonderful shop
Regular customer to Ashford Designer Outlet. Wonderful bags and accessories in the new season colours and value for money. Spoilt for choice with design and quality. Dan who is the manager is exceptionally helpful and friendly always acknowledges and ready to help. Look forward to popping in there every visit!
9 mars 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Jo,
Thank you for your lovely review. We’re delighted to hear you enjoy visiting our Ashford Designer Outlet store, and we really appreciate your kind mention of Dan. We’ll be sure to pass your comments on to him.
We look forward to welcoming you again soon.
Warmest regards,
The Paul Costelloe Team
Excellent customer service: A massive ‘Thank You’ to Dan (In…
A massive ‘Thank You’ to Dan (In Ashford Designer Outlet Store) who is absolutely one of the best, with his excellent sales, retail, customer service/relations skills, helpfulness, excellent product knowledge, communication, great guidance to the customer as well as excellent personality! In fact, because of Dan’s professionalism and guidance in the brand’s quality, I have become one of the regular customers of the store.
9 mars 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Shelly,
Thank you for taking the time to leave such a thoughtful review. We’re so pleased to hear about your positive experience at our Ashford Designer Outlet store, and we truly appreciate your kind recognition of Dan.
We’ll be sure to pass your lovely comments on to him, and we’re delighted to know he helped make your visits so enjoyable.
Warmest regards,
The Paul Costelloe Team
Lovely selection of bags at good prices…
Lovely selection of bags at good prices and helpful staff especially Jo
9 mars 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Julie,
Thank you so much for your kind review. We’re so pleased to hear you enjoyed the selection available and that Jo was helpful during your visit. We look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
Unpacked new bag which promptly fell apart!
Unpacked Manara bag & was admiring it when the handle hardware gave way & I was left holding one end of the handle! Emailed as you are meant to do with a faulty item, no reply! Think I’ll just pay to return it myself, just want rid of it now & if I hadn’t removed the tags & chucked the wrapping on the other bag in the order I’d return that too! Won’t be buying anymore from this company!
5 mars 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Janne,
We’re very sorry to hear about your experience and the issue you encountered with your Manara bag. This is certainly not the standard we expect for our products, and we understand how disappointing it must have been to have this happen as soon as you unpacked it.
We have forwarded this to our sales team so they can look into this as a priority. If you haven’t already, please make sure to include your phone number, email address, and order number in a message to sales@paulcostelloebags.com, so they can assist you as quickly as possible.
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused.
Warmest regards,
The Paul Costelloe Team
Réponse de Paul Costelloe Bags
Hi Lily,
Thank you for your lovely review. We’re so pleased to hear you had a great experience with Emma and that you’re enjoying your items. We’ll be sure to pass your kind words along to her.
Warmest regards,
The Paul Costelloe Team
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