Always a pleasure to shop at Paul Costelloe, the products are gorgeous and in fabulous colours and the staff (Lara on this occasion) are always friendly, welcoming and helpful. Walking into the store... Voir plus
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Everytime I visit , I always purchase a bag and the customer experience I receive from Dan, the manager is always exemplary We come up every other year and he still remembers us Never pushy, just... Voir plus
L'entreprise a répondu
👜👝My mother and I often visit this shop at McArthur Glen in Cannock. The store is always well stocked and beautifully laid out with such gorgeous products ranging from leather bound notebooks to... Voir plus
L'entreprise a répondu
Ordered a purse on 18th November and not received . No confirmation its been sent and no customer services phone number. I've emailed a week ago and also sent an enquiry form to their customer servic... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Paul Costelloe Handbag Collection Irish-American designer Paul Costelloe, a celebrated name in British and Irish fashion, brings his artistic vision to the world of leather handbags and accessories. His collections reflect a balance between timeless craftsmanship and modern design, crafted in collaboration with master artisans and expert technicians from his London studio to his family-run workshop in Ancona, Italy. Every piece embodies the brand’s hallmark — exceptional quality, refined texture, and effortless comfort. Educated at the prestigious Chambre Syndicale de la Haute Couture in Paris, Paul’s career spans fashion capitals from Paris to Milan and New York. As the former personal designer to Diana, Princess of Wales, and a fixture at London Fashion Week for over three decades, his legacy is rooted in artistry, precision, and an unwavering pursuit of excellence. The Paul Costelloe brand celebrates the beauty of fine tailoring and accessible luxury. Each handbag captures this philosophy — designed with meticulous attention to detail, guided by Paul’s creative direction, and crafted to accompany modern life with enduring elegance. The Essence of Paul Costelloe Handbags At the heart of every Paul Costelloe handbag lies a story of family, craftsmanship, and design that transcends trends. For more than 30 years, this family-owned brand has flourished under Paul’s vision, creating handbags that merge artistry with wearability. Drawing from his experiences across the world’s fashion capitals, Paul returned to his roots to build a label that embodies sophisticated elegance. The opening of his flagship store in Knightsbridge marked a new chapter in a distinguished career, showcasing collections that seamlessly unite practicality and style. Looking Ahead Guided by a legacy of craftsmanship and innovation, Paul Costelloe continues to shape the evolution of modern luxury. Each handbag is more than an accessory — it is a statement of artistry, purpose, and timeless design.
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4,3
Excellent
209 avis
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A répondu à 73 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Came today for a little mooch there was…
Came today for a little mooch there was lots I could of brought Emma served me helped me with bag I wanted to purchase down to earth and lovely
Look forward to Emma serving me again 😘
12 février 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Nicola,
Thank you so much for your lovely review. We’re delighted to hear you enjoyed your visit and that Emma was able to help you find the perfect bag. She’ll be so pleased to hear your kind words.
We look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
Went in not sure what I was after but…
Went in not sure what I was after but Winnie help me and gave me amazing advice and tips and was she was very lovely to speak too.
12 février 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Camila,
Thank you for taking the time to leave such a kind review. We’re so glad you had a great experience in store and that Winnie made your visit an enjoyable one. We’ll be sure to share your lovely feedback with her.
We really appreciate your support and hope to welcome you back again soon.
Warmest regards,
The Paul Costelloe Team
Paul Costello shop
Visited shop in Designer Village Cannock and was served by Sam, great customer service.
12 février 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Linda, thank you for your lovely review. We’re so pleased to hear you had a great experience at our Cannock store and that Sam provided such good customer service.
We really appreciate you taking the time to share your feedback and hope to see you again soon!
Warmest reagards,
The Paul Costelloe Team
Brilliant service
I came into West Midlands designer outlet store looking for a birthday gift for my sister. I was served by Sam who was very friendly, chatty and helpful. Once I had found the bag I wanted she was brilliant in helping me find a matching purse. Though the store was busy I felt like I had the full personalised shopping experience with her and shall be returning in the future for more.
7 février 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Holly, thank you so much for your wonderful review. We’re delighted to hear you had such a positive experience at our West Midlands outlet and that Sam looked after you so well!
We really appreciate your kind words and look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
Great customer service in outlet shop…
Great customer service in outlet shop at Cannock Staffs
Good prices for quality products
11 février 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Diane, thank you so much for your kind review. We’re really pleased to hear you received great service in our Cannock outlet and that you’re happy with the quality and value of our products.
We truly appreciate your support and hope to see you again soon!
Warmest regards,
The Paul Costelloe Team
Had a lovely experience in the Swindon…
Had a lovely experience in the Swindon Outlet on my weekend away trip to Wiltshire, was served by the friendly Sholah, super helpful and showed me all the different styles to make sure I come out with the perfect everyday bag. Thank you again!
7 février 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Mal, thank you so much for your lovely review. We’re delighted to hear you had such a great experience at our Swindon Outlet and that Sholah was so helpful in finding your perfect everyday bag.
We really appreciate you taking the time to share your feedback and hope to welcome you back again soon!
Warmest regards,
The Paul Costelloe Team
new handbag day
I went to look for a new handbag I was greeted by jo who is always very polite and ready to help .Emma fetched some bags for me to choose from while Angela help me choose I had a brilliant customer service from all three ladys what more can you ask for when buying a new bag
8 février 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi there, Gillian!
Thank you so much for your lovely review. We’re so pleased to hear you had such a great experience and that Jo, Emma and Angela all looked after you so well. We’ll be sure to pass your kind words on to the team!
Enjoy your new handbag, and we hope to see you again soon!
Warmest regards,
The Paul Costelloe Team
JO EMMA ANGELA THAT MC CARTHERS
JO EMMA ANGELA THAT MC CARTHERS
IN CANNOCK. THEY SHOWED GOOD SALE SCILLS .AND MY VISIT TO YOUR STORE AND PERCHES WAS A HAPPY. WILL USE YOU STORE AGAIN .HAPPY AND WILL COMING STAFF
1 février 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Derick,
Thank you so much for your kind review. We’re delighted to hear you had such a positive experience in our Cannock store and that Jo, Emma and Angela looked after you so well. We really appreciate your support and are so pleased to hear you’ll be visiting us again. We look forward to welcoming you back soon!
Warmest regards,
The Paul Costelloe Team
Nipped in today at the Cannock store…
Nipped in today at the Cannock store with the intention of buying a bag as a gift. I was sending photos to my sister in law to see if she liked any of them. Jo came over to see if I needed any help. We discussed what my needs were and she helped me check a couple of bags over. Then when I had picked she got a brand new one out for me. I asked if it could be returned if it wasn’t quite right and she told me what I could do. Then put a gift receipt into a lovely pouch for me as it was nicer than just giving the receipt with the gift. I then proceeded to buy some more bits and Jo was very attentive. First time ever busting the shop. Bought 3 lovely items as gifts and I will be returning. Fab experience. Plus, my sister in law thought the bag was beautiful.
7 février 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Deborah,
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear you had such a positive experience and that Jo was able to look after you so well. We really appreciate your kind words and hope to welcome you back again very soon.
Warmest regards,
The Paul Costelloe Team
Réponse de Paul Costelloe Bags
Hi Eleanor,
Thanks so much for leaving a review! We’re really pleased to hear you’re happy with your purchase. We appreciate you taking the time to share your feedback and hope to see you again soon.
Warmest regards,
The Paul Costelloe Team
My Wife wanted a new handbag because her old one was passed it
My Wife wanted a new handbag because the one that she was using at the time was a bit old and passed it , was how she described Ito me.
When we went into the shop at McArthur Glen outlet store, Emma came over to us and she was extremely helpful and pleasant, I think that Emma loves handbags as much as my wife, which was a plus as I was allowed to sit down and look at Facebook. When they had finished talking, my wife ended up with not one but two handbags. Both of them were really nice (bloke word ) and what pleased me most they were value for money.
I definitely won’t complain going handbag shopping at this shop again and my wife has gained another friend.
4 février 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Peter,
Thank you so much for taking the time to share this - it really made us smile! We’re delighted to hear Emma looked after you both so well and that your wife found not one but two handbags she loved. We’ll be sure to pass your kind words on to Emma. Thanks again for such a lovely review, and we hope to welcome you both back again soon.
Warmest regards,
The Paul Costelloe Team
Great shopping experience at Cannock store
I was shopping for a new black bag at the Cannock store. Jo was super friendly and helpful without being pushy. I found what I wanted....in fact I also found another bag in pink at a great price so bought that too! Looking forward to using them both. Great retail experience- many thanks Jo!
6 février 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi there,
Thank you for such a lovely review! We’re really pleased to hear you had a great experience and found exactly what you were looking for. We’ll be sure to pass your kind words on to Jo. Enjoy your new bags, and we hope to see you again soon!
Warmest regards,
The Paul Costelloe Team
Excellent experience at the Cannock store
Excellent service from Emma Fox in the Cannock store (MacArthur Glen ) , she was friendly, welcoming, helpful and knowledgeable, helped me choose but didn’t hover over me and try to push me to buy like some of the bag stores I’ve been to, second or third time I’ve purchased from this store and definitely would again based on her service with a smile, Thank you Emma for a great experience from someone who finds shopping very stressful at times
5 février 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Louise,
Thank you so much for sharing such a lovely review. We’re really pleased to hear Emma made your visit such a positive and relaxed experience. We’ll be sure to pass on your kind words to her. Thanks again for choosing us, and we hope to see you again soon.
Warmest regards,
The Paul Costelloe Team
Réponse de Paul Costelloe Bags
Hi Dianne,
Thanks for taking the time to leave a review! We’re really glad to hear you’re happy with your purchase. We appreciate your support and hope to see you again soon.
Warmest regards,
The Paul Costelloe Team
Visited the Ashford outlet store today…
Visited the Ashford outlet store today and was served by the lovely Lisa. She was incredibly helpful and friendly and the bag purchased is great!
3 février 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi Karen,
Thank you for your lovely review! We’re so pleased to hear you had a great visit to our Ashford outlet and that Lisa looked after you so well. We’ll be sure to pass on your kind words to her. Enjoy your new bag, and we hope to see you again soon!
Warmest regards,
The Paul Costelloe Team
Quality leather and design never had a…
Quality leather and design never had a bad bag experience always hard wearing
20 janvier 2026
Réponse de Paul Costelloe Bags
Hi there! Thanks so much for leaving a review - we're really pleased to hear you've had such a positive experience with our bags. It means a lot to know they've been serving you well. Thanks again for your support, and we hope to see you again soon!
Warmest regards,
The Paul Costelloe Team
Waited 10 days for an order and told…
Waited 10 days for an order and told delivery failed. Whatever that means. Re ordered again 6 days ago. Can get no information. Don’t know if it’s been dispatched or on it wash. Nothing and no way to track because carries QR code doesn’t work and no alternative. I’ve just emailed PC to see if they know what’s happening with my order. Bag is a birthday present. A very very very late present. I suggest they re tender their carrier
20 janvier 2026
Réponse de Paul Costelloe Bags
Hi Jeanette,
We’re really sorry to hear about the delays and the lack of updates — we understand how frustrating this must be, especially as it was for a birthday present. Thank you for getting in touch with our team already; they’ll look into this for you as a priority and work to get some clarity on what’s happened. If you haven't already, please make sure to include your phone number and email address in a message to sales@paulcostelloebags.com. We appreciate you raising this with us and apologise again for the inconvenience caused.
Warmest regards,
The Paul Costelloe Team
Dan at Ashford is amazing
Dan at Ashford was amazing in helping us pick the perfect gift for our daughter. All staff are very friendly and enjoy visiting immensely.
31 janvier 2026
Avis spontané
Réponse de Paul Costelloe Bags
Hi there Robert, thank you so much for your review! We’re really glad to hear Dan at Ashford was able to help you find the perfect gift for your daughter. We’ll be sure to pass on your kind words to him and the team. Hope to see you again soon!
Warmest regards,
The Paul Costelloe Team
Purchased a belt in the Ashford outlet…
Purchased a belt in the Ashford outlet store. Was served by Dan who was very helpful and helped me find the right size, as I have trouble reading small numbers.
24 janvier 2026
Avis spontané
Réponse de Paul Costelloe Bags
Thank you so much for your kind review, Matthew! We’re really pleased to hear Dan at our Ashford outlet was able to help you find the right size and make your visit a positive one. We’ll be sure to pass your feedback on to him – hope to see you again soon!
Warmest regards,
The Paul Costelloe Team
Ashford designer outlet…
I went to the Ashford designer outlet store yesterday and was very impressed with the merchandising of the store. I was greeted and served by Dan who was very knowledgeable about the products and suggested some great items for a present I was buying.
30 janvier 2026
Avis spontané
Réponse de Paul Costelloe Bags
Thank you for the great feedback, Graham! We’re delighted to hear you enjoyed your visit to our Ashford outlet and that Dan was able to help you with your purchase. We’ll be sure to pass on your kind words. Hope to see you again soon!
Warmest regards,
The Paul Costelloe Team
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