Pavilionmotorcompany Avis 

Asked to leave a review after I called to cancel my purchase and get my deposit back (I have found a different car closer to home with lower mileage). Having seem some negative reviews on here and other sites I was a bit wary, but I can honestly say I couldn't be happier with the service I received from JIMMY - lots of info when I was enquiring about the car and he processed the refund of deposit within 5 minutes of me sending him a WhatsApp message. Very attentive and no issue with me cancelling - reasons understood. Jimmy is a credit to the company.

Avoid at all costs, very pushy, bullying demeanor adopted by all staff, wasn't sure whom I was dealing with as everyone in office was putting in their two pence worth. Car was not as described and has several faults that has left me out of pocket. Will try to get you to leave review before you leave, hence the good reviews they do have. Tried to say I didn't have any consumer rights as I didn't pay an admin fee....absolute rubbish. Tried to upsell a warranty package that was massively overpriced and unreasonable. Robbed my vehicle in part ex and as a result overpaid on faulty, leaking vehicle, overall worst car buying experience of my life and was borderline getting police involved as felt more like a hostage than a customer. Please save your hard earned money and do not go near these crooks.

Came to view a car on 22nd November and from the very beginning they were really pushy wanting us to leave them a good review before we had even looked at the car so then we could take it on a test drive. Then while one guy was dealing with us at the beginning it we then ended up getting passed around to different people and in the end we probably dealt with about 6. Tried getting in contact with them on 29th December over still not receiving the log book from the car but no response for them so had a look online to apply for one and says they only sent it off on the 16th December. Avoid at all cost and save your time and money

Brilliant service and really helpful.
No pressure on sale helped with all needs and really knowledgeable

Umar hasiv was very helpful let me know everything I needed to and was very polite👍🏽

Top experience, quick fast service any issues get sorted ASAP definitely recommend 👍🏾👍🏾

Great service with abdullah showing me all the cars and showing great customer service. Top guy.

Avoid at all cost!!. I am from Scotland and seen a car i liked, enquired about the car, seen the countless videos and pictures of the car and it looked good. Got told the car was in very good condition. Spur of the moment i decided to get the car, opted for delivery at £650 up front.

Got told it would be a few days as the car was going for an mot. One day later, I received a call from the "delivery company " saying the car was just away to leave and will be delivered that day, unfortunately I was working so arranged for a family member to receive the car.

When i got home, the car had been deliver but the car had been driven up the road 300+ miles. Left on the drive with 0 miles left in it, the drivers rubbish and the car was covered in dirt and oil. ( brand new Empty oil tub found in the boot and according to them its standard for them to add 1l of oil for delivery, even though i was expecting it to be delivered on a lorry). The " delivery company " was actually just an employee from the office of this dealership. Now for the car, missing spare wheel, missing parasol shelf. Body work missing paint and excessive chips, dents and scratches, paint flaking off around the head lights, passenger seat belt does not work, electrical faults flashing up on the computer and finally no paperwork or v5 or new keeper slip.

They asked for my bank details so they could tax the car as they had lost the v5 and had applied for a new one.

On contacting them, I was met with lies and no interest in help. I got offered £150 refund.

To this date they have still not rectified or acknowledged any of the issues and I have still not received a new v5 and was fed with more lies.

I have since then just had to accept this £17000 car is now going to cost me over £4000 to fix and i have put it down and a very hard lesson learnt

Please do not buy from these people ever! Horrible creatures!

Very helpful and went beyond to help with a great deal highly recommended.

bruce and jimmy were amazing would definetley reccomend

Excellent service, the guys were really helpful, we test drive two vehicles before deciding on the one we purchased , a Volvo XC90 D5 Inscription.
Loads of high quality stock over 300 cars

Cant thank you all enough for the aftercare I received you went above and beyond to help me even ordered me a part needed for my car as a good will gesture
One very happy customer
Thanks again

Straight to the point, came to look at a car on a Monday. Picked it up looking fresh on a Thursday

Brilliant, I can’t recommend them enough they looked after me from start to finish and made the whole process of buying a car straight forward and easy, they put a fresh MOT on the car and found a few issues and paid for it out of there own pocket to make the car road worthy ready for collection they went above and beyond for me and I can’t speak more highly of them

Jimmy amazing sales man amazing volvo

Possibly the poorest customer service I've ever had, 7 Miles's of range on a test drive unacceptable, very little help, 240 Mike drive home at night with 79 miles of range... did nothing to rectify the small cat issues, be careful, they seem friendly, but all a bit too much trouble 4 them......

Couldn’t recommend enough. Friendly staff, helpful, gave great price for part ex and deal on vehicle I wanted. Omar gave me a great deal and very helpful.

What a brilliant company we left a large deposit on a car during realising this was not 4wd the issueed us a full refund pleasure to deal with hope to deal with you again