Die Rubberboots sind bis jetzt die besten, für Hunde die schwierigkeiten haben und ihren Pfotenrücken blutig schleifen. Halten zwar nicht so lange wie stabilere Schuhe, sind dafür aber leicht. Einen V... Voir plus
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placed an order over two weeks ago over $200 in items (5 hoodies) and still says unfulfilled of course nothing back from customer service just some automatic response bs. HOW ABOUT INSTEAD OF HAVING A... Voir plus
L'entreprise a répondu
I have ordered my merchandise in mid November so it would be here by holidays. Today is 12/26/20 missed Christmas and still do not have a sent date. Disappointing. I have contacted customer service se... Voir plus
L'entreprise a répondu
This company is the real deal! The products they offer are top quality, adorable animal related pieces that every pet lover should own and wear proudly. The company's mission is wonderful...to donate... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Pawz was created to raise money for euthanasia awareness and saving animals by selling cute tee shirts. We want all of our customers to dress in style! Buy a Shirt, Save a dog! The Ultimate Dog lover Club! Pawz Saves The Dogs! Get your Paws on Pawz!
Coordonnées de contact
Sinclair Walk, SS12 9HF, Wickford, Etats-Unis
- pawz.com
2,8
Moyen
525 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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I love my hoodie have to say I love my Paws tie dye…
I have to say I love my Paws tie dye hoodie I just got along with my other two purple tie dye shirts I just love your products and I love what you're doing for dogs keep up the good work and I will keep up my good work and buying your products thank you
11 mars 2021
Avis spontané
LOVE THIS COMPANY
LOVE THIS COMPANY! The product is so well made, washes well, holds up and is comfortable to wear. PLUS they give back to the fur baby community! During the 2020 holiday season, every business had delivery issues because of the United States Post Office. They wrote me and told me that my items had shipped but would probably be later than expected due to the delivery infrastructure. Such a great business to do business with. AND we MUST start using our AMERICAN DOLLARS to help save this country's economy. Thank you PAWZ!
11 mars 2021
Avis spontané
I love the sweatshirt and love the fact…
I love the sweatshirt and love the fact it is helping animals in need
11 mars 2021
Avis spontané
Products and People
I love Pawz and their products are great. Very understanding people will work with you if you receive items that are wrong in size, color, etc. Love what the company stands for and does for the animals.
11 mars 2021
Avis spontané
This is an amazing website to order…
This is an amazing website to order clothing, they are based from Ohio in the USA yay so you know you can order your normal size! They ship so quick and everything is very high quality. I’m so happy to but clothing and help non kill shelters all over the USA. I can’t wait to buy more!
Please stay a great company
Skylar W. PA
11 mars 2021
Avis spontané
LOVE LOVE LOVE PAWZ
LOVE LOVE LOVE PAWZ! Absolutely the most comfortable clothing ever! The quality is amazing and who doesn't want to help save the puppers ?!
11 mars 2021
Avis spontané
LOVE Pawz
LOVE Pawz. The company is doing great work through out the communities and their merchandise is so soft, comfortable and comes in all sizes! Absolutely recommend.
11 mars 2021
Avis spontané
I wish I did more research on this…
I wish I did more research on this company I previously ordered some things and the order came super fast everything was great but then I placed another order and I also had an awful experience I ordered $130 worth of things on December 15 and still have yet to receive my order. it still says unfulfilled and no phone number to call and emailing is a joke as I emailed them 5 times and they have not responded to any emails horrible company beware don’t purchase from paws.com
4 janvier 2021
Avis spontané
Réponse de Pawz ®
Hello, we sincerely apologize for your recent experience with our company. Please know that this is not the type of service we want to give our customers. I was unable to find any email correspondence between you and our customer service team. If you could reach out to help@pawz.com, we will gladly resolve this with you.
Thank you,
Pawz team
I placed an order on 11/30 and still…
I placed an order on 11/30 and still have not received my order. It finally shipped out 12/21 and the estimated delivery was 12/28. When I went to check the tracking, Pawz changed my shipping city from what I had when I placed the order. Now because the city is incorrect, there is no estimated delivery date and no location of my package. I am extremely frustrated because it's now been an entire month and I have not received my package when my order was Christmas gifts. Pawz has been very unresponsive when it came to my recent online chat requests asking for shipping information. I have sent a few support emails this week and haven't received anything back from their customer service.
31 décembre 2020
Avis spontané
Réponse de Pawz ®
Hello Allison, thank you so much for your review. We are terribly sorry for your recent experience with us. We have experienced issues lately with our suppliers and receiving items we typically do not go out of stock of and we should have been able to notify you more soon of any delays. In order to curve this, we have added additional customer agents to our team and we are also in the process of updating all of our policies and procedures to efficiently assist our customers. We have also added a phone support line due to the feedback we have received from this holiday season. For your experience, I have issued a 40.00 gift card to you via email in the hopes that we can prove to you how much we value our customers. Should you have any further questions, please reach out to help@pawz.com *
Shipped Dec 15... yeah right!!!
Wish I would have done more research. Pretty sure this company is sell direct from China. I ordered on November 11 and still am yet to get my order, there is no way to contact the company except to get a automatic response.
Never ordering off an Instagram add again, lesson learned. So sad companies are allowed to do business this way when so many of us are in a holiday budget due to Covid.
28 décembre 2020
Avis spontané
Réponse de Pawz ®
Hello Lindie, thank you so much for your review. We are terribly sorry for your recent experience with us. We are a company founded in Canton, OH and all of our items are hand pressed here at our warehouse in the USA. We have experienced issues lately with our suppliers and receiving items we typically do not go out of stock of and we should have been able to notify you more soon of any delays. In order to curve this, we have added additional customer agents to our team and we are also in the process of updating all of our policies and procedures to efficiently assist our customers. We have also added a phone support line due to the feedback we have received from this holiday season. For your experience, I have issued a 40.00 gift card to you via email in the hopes that we can prove to you how much we value our customers. Should you have any further questions, please reach out to help@pawz.com *
I have ordered my merchandise in mid…
I have ordered my merchandise in mid November so it would be here by holidays. Today is 12/26/20 missed Christmas and still do not have a sent date. Disappointing. I have contacted customer service several times. After finally getting a response after third try I am being told to be patient to keep everyone safe becuase of Covid. I understand however I have now been waiting over a month with no send date yet ...
26 décembre 2020
Avis spontané
Réponse de Pawz ®
Hello, we sincerely apologize for your recent experience with our company. Please know that this is not the type of service we want to give our customers. I was unable to find any email correspondence between you and our customer service team. If you could reach out to help@pawz.com, we will gladly resolve this with you.
Thank you,
Pawz team
Do not waste your money
Do not waste your money! I ordered 3 sweatshirts and one baseball cap on 11/30/2020. I sent email on 12/8 and again on 12/14 inquiring about the status of order. Both times I received an automated email response. I submitted a request with Paypal for refund on my purchase on 12/15. Pawz then sent an email that said my order was in transit on 12/17! I did receive my order today 12/24 but one sweatshirt was the wrong size, one was the wrong color and the rim baseball cap looked like there was some kind of oil stain on it!
What a disappointment!!!!!
24 décembre 2020
Avis spontané
Réponse de Pawz ®
Hello Pam, thank you so much for your review. We are terribly sorry for your recent experience with us. This past holiday season we were not prepared for the influx of orders that we received and had some inventory oversight which caused delays in customers receiving their packages. We have also experienced issues lately with our suppliers and receiving items we typically do not go out of stock of and we should have been able to notify you more soon of any delays. In order to curve this, we have added additional customer agents to our team and we are also in the process of updating all of our policies and procedures to efficiently assist our customers. We have also added a phone support line due to the feedback we have received from this holiday season. Could you please reach out to us at help@pawz.com for the defective items you received and we can help resolve this for you. For your experience, I have issued a 40.00 gift card to you via email in the hopes that we can prove to you how much we value our customers.
Not very pleased
Not very pleased. I placed an order on December 12 and I haven’t received the merchandise. I have left 2-3 emails. All I get back is an automated response. I even called the number that is listed on the my credit card. The verison message states to check the number I’m trying to dial and dial again. I even googled them by there address in Canton Ohio . It shows that they are PERMANENTLY CLOSED. So if that’s the case, why are they still advertising!!!!!!!!
23 décembre 2020
Avis spontané
Réponse de Pawz ®
Hello Michelle, thank you so much for your review. We are terribly sorry for your recent experience with us. This past holiday season we were not prepared for the influx of orders that we received and had some inventory oversight which caused delays in customers receiving their packages. We have also experienced issues lately with our suppliers and receiving items we typically do not go out of stock of and we should have been able to notify you more soon of any delays. In order to curve this, we have added additional customer agents to our team and we are also in the process of updating all of our policies and procedures to efficiently assist our customers. We have also added a phone support line due to the feedback we have received from this holiday season. We understand that on BBB.org, it shows PAWZ LLC as "out of business", but that is only due to the old owner selling the company to our current owners. For your experience, I have issued a 40.00 gift card to you via email in the hopes that we can prove to you how much we value our customers. Should you have any further questions, please reach out to help@pawz.com *
Horrible Customer Service!
Don't order from here if you are expecting your order in a timely manner or if you'll be frustrated with no customer service. I placed an order 2 weeks ago for 4 sweaters and it has not shipped. I reached out to their customer service on 2 separate occasions for an update to see if it will arrive prior to Christmas Eve so I can purchase items in its place if needed for my family gift exchange and after 5 days, no response. Any response would be helpful since we are 2 days away from Christmas Eve. The messaging on their website chat box says "Replies in a few hours". They are quick to process payment however.
3/17 - Updated from 1 to 3 stars: I emailed the address provided by the company and gave them information on the multiple times I have reached out via chat and the date I emailed them (7 days after receiving no response from chats). They did offer to make it right and I do appreciate that. I really do like the cause and supporting a companies that helps 🐶. I'll give them another try, just not near the holidays.
22 décembre 2020
Avis spontané
Réponse de Pawz ®
Hello, we sincerely apologize for your recent experience with our company. Please know that this is not the type of service we want to give our customers. I was unable to find any email correspondence between you and our customer service team. If you could reach out to help@pawz.com, we will gladly resolve this with you.
Thank you,
Pawz team
I would give them less than a star if I…
I would give them less than a star if I could! Placed an order on December 1st and it has still not shipped. Cannot get a human response! Have emailed repeatedly to no avail. Non existent customer service! Would never use again
22 décembre 2020
Avis spontané
Réponse de Pawz ®
Hello Mary, thank you so much for your review. We are terribly sorry for your recent experience with us. This past holiday season we were not prepared for the influx of orders that we received and had some inventory oversight which caused delays in customers receiving their packages. We have also experienced issues lately with our suppliers and receiving items we typically do not go out of stock of and we should have been able to notify you more soon of any delays. In order to curve this, we have added additional customer agents to our team and we are also in the process of updating all of our policies and procedures to efficiently assist our customers. We have also added a phone support line due to the feedback we have received from this holiday season. For your experience, I have issued a 40.00 gift card to you via email in the hopes that we can prove to you how much we value our customers. Should you have any further questions, please reach out to help@pawz.com *
A company to avoid
I, like so many others, have had a HORRIBLE and frustrating experience with Pawz. I ordered 3 hoodies for my granddaughters for Christmas, approximately 3 weeks ago, and, received a shipment that said 3 hoodies were enclosed. But in reality there were only 2!! I also have tried contacting the company multiple times, even including tracking number as well as order number, but have absolutely no response from Pawz. Their website says someone will contact you "shortly" but that's a joke. Very disappointed in the company and their customer service.
22 décembre 2020
Avis spontané
Réponse de Pawz ®
Hello, we sincerely apologize for your recent experience with our company. Please know that this is not the type of service we want to give our customers. I was unable to find any email correspondence between you and our customer service team. If you could reach out to help@pawz.com, we will gladly resolve this with you.
Thank you,
Pawz team
Never received order and no response from company
I ordered from Pawz in August of 2020 and loved the products. Decided to order Christmas presents and it has been horrible. Ordered $200 worth of hoodies and still haven’t been shipped. I have contacted customer service several times with no response. Now I am scrambling to find Christmas presents. They don’t provide a phone number so you have to email and only get bot responses. Never again will I order from pawz.
21 décembre 2020
Avis spontané
Réponse de Pawz ®
Hello Meaghan, thank you so much for your review. We are terribly sorry for your recent experience with us. This past holiday season we were not prepared for the influx of orders that we received and had some inventory oversight which caused delays in customers receiving their packages. We have also experienced issues lately with our suppliers and receiving items we typically do not go out of stock of and we should have been able to notify you more soon of any delays. In order to curve this, we have added additional customer agents to our team and we are also in the process of updating all of our policies and procedures to efficiently assist our customers. We have also added a phone support line due to the feedback we have received from this holiday season. For your experience, I have issued a 40.00 gift card to you via email in the hopes that we can prove to you how much we value our customers. Should you have any further questions, please reach out to help@pawz.com *
I have ordered from here before and had…
I have ordered from here before and had a great customer experience. My fiancé loves their clothing line so I wanted to order her some sweatshirts for Christmas. I placed my order over 11 days ago, I have sent multiple messages for someone to contact me to let me know if I would be able to get the items before Christmas and still have heard nothing back. I am very disappointed with this experience and it will be the last time I order anything from here again.
21 décembre 2020
Avis spontané
Réponse de Pawz ®
Hello, we sincerely apologize for your recent experience with our company. Please know that this is not the type of service we want to give our customers. I was unable to find any email correspondence between you and our customer service team. If you could reach out to help@pawz.com, we will gladly resolve this with you.
Thank you,
Pawz team
I ordered 6 items on cyber Monday
I ordered 6 items on cyber Monday, buy 3, get 3. My order status says paid but unfulfilled. I have contacted four times trying to find out when I can expect shipment, as I really want the products I ordered. I receive Bot responses, but am holding out hope and granting the benefit of doubt due to the pandemic. Hoping to get an update in the near future.
21 décembre 2020
Avis spontané
Réponse de Pawz ®
Hello, we sincerely apologize for your recent experience with our company. Please know that this is not the type of service we want to give our customers. I was unable to find any email correspondence between you and our customer service team. If you could reach out to help@pawz.com, we will gladly resolve this with you.
Thank you,
Pawz team
placed an order over two weeks ago over…
placed an order over two weeks ago over $200 in items (5 hoodies) and still says unfulfilled of course nothing back from customer service just some automatic response bs. HOW ABOUT INSTEAD OF HAVING A SELL EVERYDAY YALL WORRY ABOUT PROCESSING THE ORDERS THAT PEOPLE ALREADY PAID FOR AND IS EXPECTING CHRISTMAS GIFTS!? horrible company.
20 décembre 2020
Avis spontané
Réponse de Pawz ®
Hello Tessa, thank you so much for your review. We are terribly sorry for your recent experience with us. This past holiday season we were not prepared for the influx of orders that we received and had some inventory oversight which caused delays in customers receiving their packages. We have also experienced issues lately with our suppliers and receiving items we typically do not go out of stock of and we should have been able to notify you more soon of any delays. In order to curve this, we have added additional customer agents to our team and we are also in the process of updating all of our policies and procedures to efficiently assist our customers. We have also added a phone support line due to the feedback we have received from this holiday season. For your experience, I have issued a 40.00 gift card to you via email in the hopes that we can prove to you how much we value our customers. Should you have any further questions, please reach out to help@pawz.com *
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