Pay Per Week Avis 

686
•
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent service could not do enough for you.Sue was excellent with her customer service. If was not for pay per week carpets we would not of been able to do our whole bungalow. Now done all the bung... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Shocking. Me and my partner had a sofa delivered in June. It was broken when the delivery people brought it in. Still not fixed in September. They just keep moving payments back. Will never ever buy w... Voir plus

Noté 5 sur 5 étoiles

Although I waited nearly a month for my carpet, the whole process was very smooth and the customer service is exceptional and the guys who lay the carpet very professional and pleasant . Will definite... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I so happy with the hall lino and stairs landing carpet lads was amazing very polite the rep was amazing looking forward to other products with you

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de moquette
  2. Fournisseur de meubles encastrés
  3. Magasin de meubles de chambre à coucher

Écrit par l'entreprise

Pay Per Week is open for business with home appointments, deliveries and fitting services available. Our agents follow government guidelines carefully and will social distance when visiting your home. You can read our guidelines here about safe home deliveries. Your health and safety is our main concern. Alternatively, email info@payperweek.co.uk. We aim to reply to all enquiries within 48 hours.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

686 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 59 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,0

Tous les avis

(686)

115 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

It's a lovely corner sofa

It's a lovely corner sofa, but I had a bit of a ripping in the back of it on a little bit

21 novembre 2025
Avis spontané
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Réponse de Pay Per Week

Hello Peter thank you for the review. Apologies for the rip, I cannot see we have been made aware of this until now. Can you please contact us at info@payperweek.co.uk, as we may need to raise this with our courier service. Kind Regards, Rebecca @ Pay Per Week

Noté 1 sur 5 étoiles

Not enough laminate

Had my laminate delivered and didn’t look like enough so rang and was told there was then when fitter came he measured and there wasn’t enough contacted agent who said to continue having it laid and then contact office to get the rest ordered when rang them they said I cudnt have any more as pulled me over my credit limit so I had an in complete floor luckily I managed to source else where and borrow money to purchase it but this was not my fault that enough wasn’t ordered so feel an allowance should have been made

21 novembre 2025
Avis spontané
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Réponse de Pay Per Week

Hello, unfortunately I have been unable to locate an account for you with the details provided on Trustpilot. I have done a request of information, but if you would like to reach out to me directly in the meantime my email address is rebeccagreen@payperweek.co.uk. Kind regards, Rebecca @ Pay Per Week

Noté 1 sur 5 étoiles

Absolutely shocking quality of a sofa…

Absolutely shocking quality of a sofa thats suppose to be £1400. Nothing but issues and false promises. AVOID this company

24 novembre 2025
Avis spontané
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Réponse de Pay Per Week

Hello Samantha, I can see you have been in constant communication with your account manager who has been dealing with this for you. I believe we are currently waiting for more evidence of the issues you are currently having, so we can raise this for you. If you do wish to raise a complaint for us to look in to, please email me at rebeccagreen@payperweek.co.uk. Kind regards, Rebecca @ Pay Per Week

Noté 5 sur 5 étoiles

Faultless…

From the lovely Sue who made sure everything was fine down to the lads who delivered & built my bed. I don’t have any complaints at all. Very simple & straight forward, ordered, paid, was given a delivery date then they called to say there was a cancellation would I like my bed before date agreed, of course I said yes, delivery came on time & honestly couldn’t fault anything. I will be using them again.

17 novembre 2025
Avis spontané
Noté 2 sur 5 étoiles

I've been a customer with PayPer Week…

I've been a customer with PayPer Week for over 2 years. Had no problems with my flooring other than them ordering way too much so you have to pay more but I made use of the excess so I really wasnt bothered and they dont seal the flooring for you thats down to you. Once I had paid it off I decided to get a new bed. I've had the bed about 11 months and it broke under my 2 year old disabled son!! I sent in all the pictures they asked for, even sent in more when they asked for them to be told its being rejected because it looks like I've damaged it, like "someone standing on it or misused it". I have absolutely not stood on it and I don't even sleep the side it broke. They also said on the phone it would most likely be rejected as it was too close to 12 month warranty date! 12 month warranty means 12 months you'll be warranted for it to not break not almost 12 months. Absolutely gutted, right before Christmas when I can not afford to replace because they're expecting me to keep paying for something I can not use. It's pretty clear now I've looked closer at the wood slats that it's very cheap wood and poorly placed screws. Please anyone looking to go through this company do your research and question everything immediately. If anything goes wrong I haven't found a single review anywhere where someone has said their issues have been resolved and they will absolutely find a way not to refund or replace! Just glad I was putting off ordering a sofa through them until after Christmas because reading through this it seems their sofas are worse than the beds!

21 novembre 2025
Avis spontané
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Réponse de Pay Per Week

Thank you for your review and for giving us the opportunity to look into this for you. We’re sorry to hear about the issue you’ve experienced with your bed. After reviewing the photographs supplied, our delivery and inspection team completed a full assessment. Their findings indicated that the damage was not consistent with a manufacturing fault. The break appeared in multiple areas with no visible defects in the wood that would have caused it to fail on its own. The pattern of the damage suggested that a significant amount of weight or pressure had been applied to one side of the frame, which can put strain on the slats when weight is not evenly distributed. The team also noted that the bed has been in use for almost a year. If the product had any underlying manufacturing issue, it would typically present much earlier in its lifespan. Based on these factors, the claim was not approved under the manufacturer’s warranty, and we’re unable to overturn the decision made by the inspection team. We do understand how disappointing this outcome is, especially at this time of year, and we’re genuinely sorry it wasn’t the resolution you were hoping for. If you would like to discuss any alternative options or need further support, please feel free to reach out to our customer care team and we’ll be happy to help where we can. Kind regards, Rebecca @ Pay Per Week

Noté 5 sur 5 étoiles

Excellent service which ive received…

Excellent service which ive received and the time the guys done fitting my bedroom carpet today im so very pleased and had alot off respect from them and the time and effort they out into i would recommend them to anyone thanks so much gary

13 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great

Our agent, Louise, was lovely. She really helped us to make a decision and was so professional. Couldn’t recommend the company enough!

13 novembre 2025
Avis spontané
Noté 3 sur 5 étoiles

⭐️⭐️⭐️ 3 Stars

The vinyl fitting was alright and I’m hopeful it’ll prove to be good quality flooring. However, they ordered far too much which meant I was charged more than necessary. Communication hasn’t been great they ignored my initial messages after the first payment and were slow to respond overall. That said aside from those issues they’re okay at the moment.

5 novembre 2025
Avis spontané
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Réponse de Pay Per Week

Hello Shannan, thank you for your review. We will be sure to take your feedback on board, Please note with vinyl we do have a minimum order size, so that could be the reason as to why there was some excess. Kind regards, Rebecca @ Pay Per Week

Noté 4 sur 5 étoiles

Louise is always polite and helpful

Louise is always polite and helpful

6 novembre 2025
Avis spontané
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Réponse de Pay Per Week

Hello Gemma, thank you for the great review and your kind words about our agent Louise. Kind regards, Pay Per Week.

Noté 5 sur 5 étoiles

Louise

We had Louise visit us today and she is absolutely lovely. Very helpful in helping us choose a sofa and very patient while choosing. Great customer service.

4 novembre 2025
Avis spontané
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Réponse de Pay Per Week

Hello Shayna, thank you for the great feedback, we will pass this on to Louise for you. Kind regards, Rebecca @ Pay Per Week

Noté 5 sur 5 étoiles

David was really professional and…

David was really professional and thorough in his explanation. Both myself and my husband were really happy with his service. Great guy.

23 octobre 2025
Avis spontané
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Réponse de Pay Per Week

Hello Salome, thank you so much for the great review! Glad to hear you had a good experience with the agent. Kind regards, Rebecca @ Pay Per Week

Noté 1 sur 5 étoiles

Avoid like the plague.......

Bought a sofa and yes it arrived in perfect condition and In less than one week it developed a defect.
Was asked for pictures and as they can see we have a dog blamed him for the stitching coming open.
If the dog had done it there would be teeth marks and more damage than undone stitching.
DO NOT USE THIS COMPANY I URGE YOU GO ELSEWHERE.
They do not care its 8pm and im receiving text messages from the women thay sold it on my personal number.
Ever the professionals.

30 octobre 2025
Avis spontané
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Réponse de Pay Per Week

Hello Craig, unfortunately I have been unable to locate an account for you with the details provided on Trustpilot. I have done a request of information, but if you would like to reach out to me directly in the meantime my email address is rebeccagreen@payperweek.co.uk. Kind regards, Rebecca @ Pay Per Week

Noté 5 sur 5 étoiles

Very polite

Very polite, really good at explaining things to me

30 octobre 2025
Avis spontané
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Réponse de Pay Per Week

Hello Charlotte, thank you so much for the 5* review! Kind regards, Pay Per Week

Noté 1 sur 5 étoiles

Scammers…

I picked a carpet for my living room which was quite a thick carpet, it’s costing £730 in total. I had the carpet fit and it is paper thin to the point you can feel things underneath the carpet. After emailing and messaging Iv waited home today for someone to come out and take photos and nobody has been! This company is a scam! I’m paying £730 for a carpet that is paper thin! I would’ve never bought this if I knew it was going to be thinner than my original carpet I had down. Do not use this company. They’ve also told me they will not be taking this carpet up and I still owe the money.

21 octobre 2025
Avis spontané
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Réponse de Pay Per Week

Hello Kacey, unfortunately I have been unable to locate an account for you with the details provided on Trustpilot. I have done a request of information, but if you would like to reach out to me directly in the meantime my email address is rebeccagreen@payperweek.co.uk. Kind regards, Rebecca @ Pay Per Week

Noté 5 sur 5 étoiles

Brilliant service

Brilliant service! Ordered a new table, delivery was quick and on time. Friendly and helpful sales rep would definitely recommend.

6 septembre 2025
Avis spontané

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