PDSA Pet Insurance Avis 

Really disappointed by the service I have just received from Virginia.

I am a long standing customer of PDSA of 4 years, for the first two years I have not made a claim, whenver the renewal letters have come through I've never negotiated, shopped around or even questioned them I've just left them to auto-renew. In the third year my dog had some lameness and started investigations with x-rays. During that time the claim was submitted the renewal came through and it increased slightly but not drasitically, with a claim in that policy year the increase seemed reasonable.
The third year ended on a total claim for x-rays of £1400. In this 4th year, the existing lameness investigations were still continuing and therefore fell into a new policy year I paid the excess and started again. In 12 months, the total claimed is £968.00. This over two policy years with a total of £5000 per year has lead to an increase from £56 a month to £126.02 a month which is 125.04%! £10,000 total cover over two years minus the total claimed of £2,368 has resulted in an increase of £672 a year to £1,512.24.

I tried phoning to explain the situation and acknowledge that I understand claims have been made on the policy and therefore the total would increase however this is a bit much and Its hard to find an additional £70 a month. Virginia was so rude and I lost count of the amount of times she said the sentence 'like i said' during one phone call. The reasons given were due to the vet fee prices in my area, the type of claim I made and then the age and breed of my dog. Despite having passed all previous vetings, hip and bones scores and not even entering double digits in age they doubled my policy. But as Virginia mentioned 'like i said' we are a charity and our policy confirms there is no set % or amount we can choose to increase your policy by each year. Despite 125.04% seeming extortionate they feel it is somehow justified.

The only thing they would offer to reduce my monthly figure is to reduce the £5000 yearly limit to £4000 or lower, however it was then advised once reduced it cannot be increased.

Every pet owners knows that £5000 doesn't get you very far when it comes to making a claim for vets bills.

Despite being a charity, I cant help but feel they are contributing towards the rising increase of pets being surrendered in shelters, to charities or being put to sleep. The only thing Virginia could offer despite being a longstanding customer, explaining our financial situation is for us to make a complaint and shop elsewhere.

When it comes to family pets, using the words 'like I've said' to a customer is the wrong way to speak to clients who are worried about there pets and the security of their futures.

An absolute disgrace! Upon claiming for ‘toxicity’ in my dog, PDSA have added ‘hind leg issues’ to my exclusions - he has never been diagnosed with or treated for any ‘hind leg issues’, they are using a note from a health check over two years ago, where he stood on a stone and limped for a few hours! Absolutely outrageous - excluding thousands of potential issues, whilst I pay £80 per month for standing on a stone. He’s an older dog so I believe I have been scammed - they know that an older dog may develop arthritis etc so they have been very underhand in using this as an excuse to exclude anything such as this. Disgusting company.

So far so good jyst filled in form on line easy simple only 75 pound excess thats affordable for myself happy with price im hoping u can they can wait the vets fir people to claim thats whole point in claiming for your loved pet as people dont have money upfront inly excess fee all in all good company

Horrible service. I was a customer for nearly a year, paying a high premium for my 4 year old cat. I never made 1 single claim. Last month I moved home and I had to update my address on their website. Next business day I receive a new premium policy with an increase of £21 a year, already with an update on my direct debit without notice. I called them and their answer was that since I moved address they can increase the premium. I would understand that if I had moved into a war zone. However I moved 15 minutes drive from my previous address. How is that a reason to charge even more, on a top tier policy?
They put me on hold for 32 minutes just to assess the grounds for the charge. I gave up and decided to cancel the policy as there are other providers available, currently charging less for an even better coverage. To cancel the policy I stayed on hold for over AN HOUR!!!
Run away from this service. To charge your bank account, they do instantly, to provide service with integrity it is an absolute fail.

I've taken my pets to the PDSA in Brighton since 2013 and have always given them a good donation. My 13 year old cat had an emergency this morning and they refused to give me an appointment because I hadn't been since 2022. They told me to go to a private vet, when I said I only had £100 & her treatment may cost more, Richard told me it doesn't matter, no appointment. 😏 The PDSA no longer functions as a charity. They say on their website that they will never turn a sick pet away. That's s lie.

Had two claims for my beagle poodle mix, one at 8 months eg gastri issues and second at 12 months grass in ear. Vet bills £1,800 two excesses at £120. Premium about £130. Excellent response and payment on both claims when the dog needed a whole lot of treatment and overnight stays. Expect premiums to rise a bit on renewal as have lifetime cover. But glad of pdsa insurance, funding the charity and being competitive

Very easy to apply for and get a quote.
Very reasonable quote and easy to understand also it’s a charity so yr giving towards a good cause and they just deal with animals .

Upped two of my cats insurance by 30% and then a week later upped my 1.5 year old bengals by 60%!!! One cat is 5 , the other 3 and bengal is 1.5 and these crooks up the renewal by soo much, it’s immoral and disgusting when people are struggling already. I could afford to pay it but I won’t stay with such an immoral company and I feel bad for people that love their pets but can’t afford it due to greedy companies like this

I suffer with PTSD and find form filling etc very difficult was also worried about having to speak on the phone as my anxiety is bad while on the phone.
I called and a lady called Karrie answered the PDSA insurance helpline. I needed insurance for two dogs and Karrie was absolutely amazing,kind,very understanding and so helpful. Karrie sorted the two insurances for me and explained it all with patience. I would recommend PDSA to anyone needing insurance for their pets. The quotes were so much cheaper than I thought and I feel a huge weight lifted off my shoulders. Thank you Karrie.

Easy to complete forms and information points available at every point so you can understand the range of cover etc. The prices offered for both our cats was a great value for money product. PDSA also offered us lifetime cover which is a bonus for us. We are also happy to use a provider which is involved in the care of pets.

It was pretty annoying to find that my dog's renewal quote (from a well known insurer) for a Lifetime policy had jumped from £49.34 to £80.17 per month, despite never having had any cause to make a claim in the few years we had used them, or in her life.
This was not totally unexpected as the market has long penalised older, healthy dogs.
It was therefore rather wonderful to find a Lifetime 3K policy from the PDSA for £36.97 per month.
It was so easy to take out the policy online and their system appears efficient.
Hopefully, we will continue to be claim free!

Easy to set up , straight forward questions.
New customer so haven't had to call on the service , hopefully never have too.

I can't recommend PDSA enough. My experience with them were amazing. My dog became poorly and passed away 7 weeks later. We put in a claim after initial tests then secondary claim once he had gone. They dealt directly with the vet on both occasions and took all the stress away from what was a horrendous time. Minimal forms to complete. The payments to my bank were very fast. Thank you PDSA.

Just purchased dog insurance and to be fair from what i had with my previous dog this insurance seems very fair and reasonable and really happy I am supporting a very worthy cause too. Never been so happy to set up a direct debit in my life :)

Made my first claim this year kept me up to date on my claim process and paid out very quickly took a lot of the stress off me by paying my. Vet directly highly recommend this insurance

Pdsa are amazing at what they do and try to help to best they can they are truly amazing

Impossible to register for the portal so I can’t get in to see a Message. Waste of time

I joined PDSA as my new pet insurance company because I found them to be very good in all that they advertised and they look like a good insurance company to be with. Hopefully I won't need their services but I feel that I am covered better and for a more reasonable price should I need to use their services with regards to my pet's health.