The very fast delivery of my first order for pearls and they arrive almost next day in perfect condition. My query about the drill hole in the pears was answered in hust a few hours later and this was... Voir plus
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Wow what efficiency. I posted my pearls for restringing on Monday they received Tuesday and returned to me that day so I got Wednesday. Perfect restringing and cleaning - what more could you ask.... Voir plus
L'entreprise a répondu
Pearls Direct did an excellent job of restringing my pearls. Emails were quickly replied to, the price was half what my local jewellers charge, and the pearls were returned within a week.
L'entreprise a répondu
I was really disappointed. I was expecting at least some instructions or pointers to instructions with my beginners kit. It certainly did not contain everything I needed as a beginner as advertised. S... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We've been supplying Pearls, Jade and semi-precious gemstones to the UK jewellery trade for more than 20 years. Now we've launched Pearls Direct to bring the same great quality, value and service to crafters and gemstone enthusiasts. We also offer an expert stringing service from our Wiltshire studio with a collective 100 years' experience.
Coordonnées de contact
Salisbury, Royaume-Uni
- sales@pearlsdirect.co.uk
- pearlsdirect.co.uk
4,5
Excellent
33 avis
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A répondu à 100 % de ses avis négatifs
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Really attentive service
Really attentive service, a pleasure to deal with - will be ordering more !🙏
19 octobre 2026
Réponse de Pearlsdirect
Hi Julian. Thank you so much for your kind review. We are so glad you liked your pearls. Best Regards. Simon
The very fast delivery of my first…
The very fast delivery of my first order for pearls and they arrive almost next day in perfect condition. My query about the drill hole in the pears was answered in hust a few hours later and this was greatlt appreciated.
14 octobre 2026
Réponse de Pearlsdirect
Hi Kenneth. Thank you so much for your order and for your kind review. We are always happy to help. Best Regards. Simon
I can wear my pearls again!
Pearls Direct did an excellent job of restringing my pearls. Emails were quickly replied to, the price was half what my local jewellers charge, and the pearls were returned within a week.
30 septembre 2026
Réponse de Pearlsdirect
Hi Ruth. Thank you for your kind words. We are so happy to hear that you were pleased with our service. Best Regards. Simon
An excellent Company
I have ordered from this excellent company several times and always receive a very prompt service and delivery. The quality of the products is also excellent
23 septembre 2026
Réponse de Pearlsdirect
Hi Susan.
Thank you so much for your lovely review. It makes us so happy when we hear that customers appreciate what we do. Best Regards. Simon
Wow what efficiency
Wow what efficiency. I posted my pearls for restringing on Monday they received Tuesday and returned to me that day so I got Wednesday. Perfect restringing and cleaning - what more could you ask. Price very reasonable too. If I had used my local jewellers they would have sent them off for a quote which would have taken 3 weeks and then probably another 8 weeks to do the work and would have cost a lot more!
Brilliant Company!!!!
14 septembre 2026
Avis spontané
Réponse de Pearlsdirect
Dear Penny. Thank you so much for your lovely review. I am so glad you are happy with our service and that you like your necklace. Best Regards.
Simon
Absolutely gorgeous pearls at great price
I ordered a 22" pearl necklace and it arrived within 24hrs.
Absolutely gorgeous even bright freshwater pearls with a lovely lustre. And at a great price.
will definitely be buying from them again!
8 septembre 2026
Avis spontané
Réponse de Pearlsdirect
Thank you so much for this lovely review. We are so pleased that you are happy with both our products and our service.
Excellent, customer services, pearls beautiful
From start to finish the process was excellent.
Kept up to date and questions always answered.
The care given to my purchases was thoughtful.
Presented in a lovely box, pearls beautiful, will be ordering in the future again but would definitely recommend
31 août 2026
Réponse de Pearlsdirect
Thank you so much for your kind review and for taking the time to write it. We are very happy that you appreciate our products and service.
I was really disappointed
I was really disappointed. I was expecting at least some instructions or pointers to instructions with my beginners kit. It certainly did not contain everything I needed as a beginner as advertised. So misleading and expensive. I'm left with a product I have no idea how to use.
24 août 2026
Réponse de Pearlsdirect
Hi Lynne. I am so sorry that you are disappointed with your stringing kit. Please feel free to return it for a refund (contact me for return details). We are working on an instruction video for our website and will put this up as soon as we can. Meanwhile, there are lots of instructional videos on the internet which might help.
Kindest Regards.
Simon
Pearls Direct
Very satisfied with my purchase
Very satisfied with my purchase. Good value for such lovely pearls.
17 août 2026
Réponse de Pearlsdirect
Hi Helena. Thank you so much for purchasing from us again and for leaving a lovely review. We are so glad you like your pearls. Best Regards. Pearls Direct
Amazing service
I left it late to order for my Mums 80th birthday. I left a message re postage and the pearls were posted that day, I received them the following day. The pearls are beautiful and the service was amazing. I would definitely recommend.
18 août 2026
Satisfied customer
From ordering to delivery it all went perfectly. I am delighted with my new pearls.
22 juillet 2026
Réponse de Pearlsdirect
Hi Mrs. John. So glad you liked your items. Thank you for taking the time to review us.
Beautiful pearls
My pearl beads arrived today, they are absolutely beautiful and better than I expected. Shipping was very fast too!! Can’t wait to turn them into something fabulous!!
11 février 2026
Avis spontané
Réponse de Pearlsdirect
Hi Dayle. So glad you like your pearls and thank you for your kind words.
Broken Pearl Necklace…
I had inherited a broken pearl necklace and Pearls Direct followed my instructions and re-strung the necklace, and made a bracelet plus a pair of earrings with the spare pearls all with new silver clasps. I am absolutely delighted with my ‘new’ jewellery! It all took less than a week to complete & everything was itemised on the invoice. I highly recommend Pearls Direct! Friendly emails - Thank you so much!
8 janvier 2026
Avis spontané
Réponse de Pearlsdirect
Hi Pauline. Thank you for your kind words. We are so pleased that you like your pearl pieces and it was delightful dealing with you.
Lovely pearls at reasonable Cost and great service
I have bought two pearl necklaces from Pearlsdirect and have been delighted with them - quality and lustre at such a reasonable price. I highly recommend this site.
28 novembre 2025
Great service
Great service. Very helpful. Made exactly what I asked for and delivered quickly.
8 septembre 2025
Réponse de Pearlsdirect
Thank you so much for your lovely review. It was a pleasure dealing with you.
The company needs to put sometime and…
The company needs to put sometime and thought into how they receive feedback and process returns. After purchasing a product I sent an email enquiring was it was made of as it had broken. I attached a photo. I got a quick response by email which offered a refund or replacement (which I hadn’t asked for) and asked me to post the broken item back. The return postage was at my own cost which I didn’t mind if I was receiving a refund. They didn’t ask for any further photos or details of how the product broke before asking me to send the broken item back. Once they received they item they said they wouldn’t give me a refund as I only sent the broken item not the full product (this was not outlined in their initial email asking for the return). They also could have easily been identified the issues with the product through the photos or if they asked me to send closer photos. I found their processes were very sloppy, and they need to set up some professional and clear returns processes which they have actually put some thought into. I also thought there was no respect for my time asking me to send items. Both the product and the service were very average.
17 septembre 2025
Avis spontané
Réponse de Pearlsdirect
We asked this customer to return the kit (the cheapest item we sell) she'd bought because we'd never in the history of our company seen one of these threads break. This is the same thread we’ve used for hundreds of professional stringing and re-stringing jobs and we have NEVER had a report of one breaking like this.
On inspection, the thread appeared to be frayed as if it has been used on some sharp-edged gemstone beads or similar – our staff were not able to break the remaining thread ourselves despite strenuous efforts.
I asked the customer what she was trying to string and offered to advise her on suitable alternative cords or wires – a length of which we would have happily posted to her free of charge. Instead of engaging with us she chose to go straight to leaving a critical review.
It is possible that we did not make it clear that we would need the whole kit returned in order to refund her and we must apologise if this is the case. Alas, presumably the purchaser assumed she was going to get to keep the sterling silver clasp and other components of the kit free of charge.
As for our returns procedure, we are a small family company and prefer to communicate with our customers on an individual, personal basis in the event of any issues, rather than hide behind some faceless corporate policy. We can do this because we have remarkably few instances of customer dissatisfaction.
On the rare occasion when one of our customers is not happy, we will always work with the customer to try and resolve their issues. Unfortunately, this customer did not see fit to allow us to do that.
Réponse de Pearlsdirect
Thank you so much Ruth, a very valued customer!
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