pelago.co Avis 

Pelago is fraud
Worst ever, if something goes wrong will not able to contact them even through a chat system, no direct number
Was not able to use my ticket and coudn’t get any assistance
Had to re purchase the ticket again
Should be banned
I need a refund

Frankly guys..

The Pelago App lacks reliability, lacks ability, lacks stability, lacks "user-friendly-ness";
In short Pelago is NOT worth the effort and a HUGE waste of time for us genuine and sincere consumers who are willing to give you a chance.

Please Wake up and shape up to regain my confidence in you again.

Have you (also) ever noticed how we always get kicked put after we log in as a SQ traveller ? Utterly frustrating.

Do not use them. They refuse to return your air miles after cancellation. They automatically cancel your tickets but claim that the refund process is manual. Don't be scammed. I should have googled and looked at their reviews before using them. Their live agent was of no help to me. Do not do it and then have your trip tainted and live to regret it like me.

I strongly advise against using Pelago for your tour bookings. My experience with their customer service has been incredibly disappointing. I requested to cancel my trip via email, as clearly stated on the voucher that cancellations are allowed. However, after sending my initial request, I received no response without following up multiple times.

When I finally did hear back, they informed me that they would need to consult the tour provider before getting back to me. It's now been five days, and I’m still waiting for a reply. Meanwhile, the tour operator's website explicitly states that cancellations are permitted if the voucher hasn’t been used.

This lack of communication and support from Pelago is unacceptable. Save yourself the frustration and avoid using their services for your travel plans. There are far more reliable options out there.

had the same experience as others here. I paid for an excursion with KrisFlyer miles, didn't receive the tickets, and the miles aren't being refunded. Despite contacting them via email, there was no response after more than three weeks. There was no response to further inquiries. Absolutely terrible, and this is part of Singapore Airlines. But they didn't help either.

Don’t buy tickets from them!! Don’t know which genius came up with the idea of starting a promo half way through the sales period. Was a loyal fan of the Sake Matsuri event for the past 2 years. So this year when I heard they are organising the event again, I bought the tickets immediately in Apr. No promo code could be used, even though I was a new user and the app clearly states that new users get 10% off. What a scam.

Then after a month, on 10 May, I found out that they suddenly have a promo code which gives buyers additional 500 krisflyer miles. So I emailed them if they can add this promo code for me. Only got a reply after 6 days, that they cannot do that because it is not fair to the later buyers. EXCUSE ME??? So how is that fair to early buyers then??? Isn’t it common sense that you either don’t give promo or do promo at the start of sales period to encourage buyers??? Who even start a promo half way through the sales period?? You do this and expect early buyers to still think this is fair to everyone?? What sort of logic is this?? Not even willing to grant the 500 miles on goodwill basis, the customer service people clearly have no idea how to maintain business relations. WILL NEVER USE THEIR SERVICE AGAIN.

Company offers activities from people who no longer cooperate with them for over a year. There's no way to call or have a live chat as the website keeps lagging, only possible way after lots of waiting is to write an email that was answered after hours and the issue looked into for 3-5 business days. I got a refund, but what about the day that I planned according to activity that was never available. After 3 weeks I got an e-mail with apologies and a voucher for 40% discount valid for next 90 days. I'm no longer on vacation, next one in a year, this ,,good will" gesture just looks good. And who knows, maybe next activity will also be unavailable? Strongly discourage you from booking anything

I had purchased the ticket for Universal Studios Singapore on 15 April 2025 was planned to enter the place on 26 April 2025. The ticket was CONFIRMED and ISSUED ticket to me. SURPRISINGLY ON 25 APRIL 2025 a day before my trip .... MY TICKET HAD BEEN CANCELLED AND NO REFUND DATE IS PROVIDED!!! I BOOK MY FREAKING HOTEL AND EVERYTHING JUST FOR USS NOW JUST CANCEL IT LAST MINUTE WHICH I REACHED SINGAPORE?!!! SERIOUSLY????

I had purchased the ticket for Universal Studios Singapore on 15 April 2025 was planned to enter the place on 26 April 2025. The ticket was CONFIRMED and ISSUED ticket to me. SURPRISINGLY ON 25 APRIL 2025.... MY TICKET HAD BEEN CANCELLED AND REFUND ISSUED.... FROM CONFIRMED TO CANCELLED. UNBELIEVABLE.

Very Bad! Scamming customer as they cancelled the attraction tickets after I’ve booked all the flights and accommodation. Do not trust them and buy from them!

Worst agency.
No live agent, no phone call, very delay and slow in email response.
No clue if reservation comes in or not, for my case unfortunately its not available anymore for the timeslot selected and even the requested options. Also due to their lateness I am unable to get the ticket in other site.

QR codes were unavailable to be read, said invalid. The staff member at the lounge was so nice to let us in as he wrote all the user id and told us to write the email and attach the screen of the reader pic to them. I straight away trued to do live chat and it turned out, on the auto chat said Pelago had problems with QR codes for the recent purchases. Well, they should notice all users and service providers when they found out about this problem. I never buy anything from them again.

If i had a cjoice of zero stars , i would rate them this . First time using Pelago , and will also be the last time. The amount has been take out of my credit card ,and I didn't receive the vouchers and it's impossible to chat with live agent. All virtual chat and it goes around in a circle back to rhe original problem.
Will have to wait for an email reply from them.

Use their service with caution , and if there are any issues, do not expect an early resolution or even any resolution at all !!

Just tried to book a KrisFlyer Experience using miles. The miles were used for payment, but the booking failed.

It looks like I may have triggered one of the terms and conditions when booking (which has never happened ever).

Miles removed instantly, but take 5-14 days to be recredited. A complete scam.

Terrible experience – booking cancelled without reason.

I would strongly advise against using this booking company. I booked a tour to the Field of Lights at Uluru well in advance, only to receive a last-minute cancellation. They claimed it may be because the tour wasn’t running – but when I contacted the actual tour provider, I found out it was running and had availability. Turns out, this company simply never put my booking through properly, then blamed it on the tour not operating.

No real apology, no help rebooking, and absolutely no accountability. We missed out on a once-in-a-lifetime experience because of their incompetence. Completely unreliable – don’t risk your trip with them.

Terrible experience – booking cancelled without reason

I would strongly advise against using this booking company. I booked a tour to the Field of Light at Uluru well in advance, only to receive a last-minute cancellation. They claimed the tour wasn’t running – but when I contacted the actual tour provider, I found out it was running and had availability. Turns out, this company simply never put my booking through properly, then blamed it on the tour not operating.

No real apology, no help rebooking, and absolutely no accountability. We missed out on a once-in-a-lifetime experience because of their incompetence. Completely unreliable – don’t risk your trip with them.

Scammed by pelago with expired tickets to gardens by the bay. Do not use this company.

i bought the esim from pelago last novemeber 2024 at $1 for 1GB. it was advertised on their website that the promotion will only ends on 31 january 2025. however, the price increased to $8plus when i was trying to purchase again in mid january 2025. i have been writing to pelago regarding this issue as it is not ethical for such business practices as the website clearly stated promotion only ends 31 jan 2025. the emails lasted for about 2 weeks and customer service reply is that the promotion is no longer avaliable! it was only today 31 january when i checked the link that pelago had adjusted the price back to the $1 for 1GB as stated in their website. by was there such a negliance on pelago part? i have high expectation of pelago as it is by singapore airlines. such business practices is unbecoming esp when singapore airlines is a representation of the country.

Bought singapore simcard to be collected at Changi airport on arrival. The queue was long and only 1 counter open. Ridiculous, 1 hour still waiting and past midnight already. I will buy esim from other companies next time.

Made a booking with Pelago for Sydney Aquarium but when I presented the booking QR code at the entry, I was told it was invalid and I was told by the staffs this happened all the time for their customers made booking with Pelago. Ended up I had to buy another 4 tickets on the spot so I paid double the price of each tickets. I reached out Pelago for this issue on the same day, and their customer service said they would investigate. It’s been more than a week now, they haven’t come back to me with an outcome and no refund has been done at all too, reached out to follow up but no reply from them. So basically what I had spent with Pelago just go to the bin. I seriously think Pelago is a scam company, if you are planning your itinerary, please avoid Pelago.