Perfect Aquatics Avis 100

TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Had a faulty transformer, as bulb was flashing on/off. Raised an incident with shop about it, and they were on it straight away with the supplier. After two weeks of chasing the team got it sorted for... Voir plus

Noté 5 sur 5 étoiles

Great aquarium and pond shop. Lots of choice on the indoor tropical department with helpful staff and loads of products for any needs. Pond department has taken a massive leap forward since Anthony... Voir plus

Noté 5 sur 5 étoiles

I am giving 5 stars for perfect aquatics as the staff were very friendly,helpful and knowledgeable. The cafe however I wouldn’t even give 1 star as the staff were rude , for nearly 10 minutes we sto... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Well, unfortunately I have to agree with all the 1* feedback. This place, even when it was The Japanese Koi, were rude and unhelpful. I have been in the fish area wanting some help, 15 mins later NO “... Voir plus

À propos de l'entreprise

  1. Animalerie

Écrit par l'entreprise

Based in Henlow, Bedfordshire, we are one of the UK's largest aquatics specialists. No matter if your passion lies in Koi, Marine, Tropical or Watergarden, our expert team are on hand to help.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

100 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 22 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

No problems at all

Easy to navigate website, easy to place an order with superfast checkout, kept up-to-date regarding order being received, processed and dispatched. Delivery was very quick. All items were received in perfect condition. Would definitely purchase from Perfect aquatics again.

5 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Had a faulty transformer

Had a faulty transformer, as bulb was flashing on/off. Raised an incident with shop about it, and they were on it straight away with the supplier. After two weeks of chasing the team got it sorted for us, as replacement was sent out. Great customer service throughout. Communication was polite and apologetic for the delay.

24 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

DONT BOTHER

Well, unfortunately I have to agree with all the 1* feedback. This place, even when it was The Japanese Koi, were rude and unhelpful. I have been in the fish area wanting some help, 15 mins later NO “sorry to keep you waiting” which you would really expect from the “Manager”. I was desperate to get some RO water, otherwise I would have walked out. I did go over to the pond section, to be told that the guy who manages the fish section had “gone for a coffee” and would not be long, it’s a joke.

24 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Perfect aquatics competitions

Absolutely great company for all there items there competitions are brilliant I received my winnings within no time at all they are very responsive and polite as a company it has been a pleasure to deal with this company and you’ve got to be in it to win it! PERFECT AQUATICS 5*****

2 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

very helpful staff ,experienced and…

very helpful staff ,experienced and nowlegable,had the items i needed in there well stocked shop,everything on display and well laid out ,quality of the fish i was looking at were first class, well worth a visit

21 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

Just had my AI blades and ICP tests delivered from Perfect Aquatics and what a good experience it was. I won a few vouchers from them when I entered their competition. The site was easy to navigate. After making the purchase I got a tacking number with DHL express and it came the next day. Really good experience overall

6 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

I truly don't understand why anyone…

I truly don't understand why anyone would ever use this place.
Interested staff. They don't seem to care about the fish or the pets they are supplying.
I think you must be desperate for a fish to go there. I ended up feeling sorry for the fish having to live in that place

18 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Ordered 2 aquarium backgrounds just…

Ordered 2 aquarium backgrounds just before Christmas, was informed that there would be delays which is to be expected around the time anyway. Was updated all throughout process and received the item earlier than expected. Excellent customer service. Thanks!

22 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Wanted to return some unopened items

Wanted to return some unopened items , requested return and waited and waited.
Says i can’t return until I receive an email satire accepted the return request! So I called twice and was told I would get the email - but nothing!

8 janvier 2026
Avis spontané

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