Had a faulty transformer, as bulb was flashing on/off. Raised an incident with shop about it, and they were on it straight away with the supplier. After two weeks of chasing the team got it sorted for... Voir plus
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Lisez les avis des autres
Great aquarium and pond shop. Lots of choice on the indoor tropical department with helpful staff and loads of products for any needs. Pond department has taken a massive leap forward since Anthony... Voir plus
I am giving 5 stars for perfect aquatics as the staff were very friendly,helpful and knowledgeable. The cafe however I wouldn’t even give 1 star as the staff were rude , for nearly 10 minutes we sto... Voir plus
L'entreprise a répondu
Well, unfortunately I have to agree with all the 1* feedback. This place, even when it was The Japanese Koi, were rude and unhelpful. I have been in the fish area wanting some help, 15 mins later NO “... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Based in Henlow, Bedfordshire, we are one of the UK's largest aquatics specialists. No matter if your passion lies in Koi, Marine, Tropical or Watergarden, our expert team are on hand to help.
Coordonnées de contact
Hitchin Road, SG16 6BB, Henlow, Royaume-Uni
- 01462 850822
- info@perfectaquatics.co.uk
- perfectaquatics.co.uk
A répondu à 22 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
No problems at all
Easy to navigate website, easy to place an order with superfast checkout, kept up-to-date regarding order being received, processed and dispatched. Delivery was very quick. All items were received in perfect condition. Would definitely purchase from Perfect aquatics again.
Fantastic service start to finish 1st…
Fantastic service start to finish 1st time using them but I will 100% be back to order more thanks paul 👍
Unbelievable delivery time...great shop
Had a faulty transformer
Had a faulty transformer, as bulb was flashing on/off. Raised an incident with shop about it, and they were on it straight away with the supplier. After two weeks of chasing the team got it sorted for us, as replacement was sent out. Great customer service throughout. Communication was polite and apologetic for the delay.
I have a regular delivery from this…
I have a regular delivery from this company andmy product is always delivered in perfect condition, well packaged and in good time would recommend them ,excellent service.
Great choice of products and Viv was…
Great choice of products and Viv was very helpful when I emailed a question. The items were dispatched immediately with fast delivery time. Many Thanks
DONT BOTHER
Well, unfortunately I have to agree with all the 1* feedback. This place, even when it was The Japanese Koi, were rude and unhelpful. I have been in the fish area wanting some help, 15 mins later NO “sorry to keep you waiting” which you would really expect from the “Manager”. I was desperate to get some RO water, otherwise I would have walked out. I did go over to the pond section, to be told that the guy who manages the fish section had “gone for a coffee” and would not be long, it’s a joke.
Very quick delivery and nicely packaged…
Very quick delivery and nicely packaged will definitely be using perfect aquatics again soon.
Perfect aquatics competitions
Absolutely great company for all there items there competitions are brilliant I received my winnings within no time at all they are very responsive and polite as a company it has been a pleasure to deal with this company and you’ve got to be in it to win it! PERFECT AQUATICS 5*****
very helpful staff ,experienced and…
very helpful staff ,experienced and nowlegable,had the items i needed in there well stocked shop,everything on display and well laid out ,quality of the fish i was looking at were first class, well worth a visit
Was happy with my purchase
Was happy with my purchase, was even followed up with support by a member of staff. Above and beyond service. Highly recommended
Amazing service
Just had my AI blades and ICP tests delivered from Perfect Aquatics and what a good experience it was. I won a few vouchers from them when I entered their competition. The site was easy to navigate. After making the purchase I got a tacking number with DHL express and it came the next day. Really good experience overall
I truly don't understand why anyone…
I truly don't understand why anyone would ever use this place.
Interested staff. They don't seem to care about the fish or the pets they are supplying.
I think you must be desperate for a fish to go there. I ended up feeling sorry for the fish having to live in that place
Great customer service👍
Great customer service👍
Contacted the team regarding an issue with my order which was sorted in quick time😁
Ordered 2 aquarium backgrounds just…
Ordered 2 aquarium backgrounds just before Christmas, was informed that there would be delays which is to be expected around the time anyway. Was updated all throughout process and received the item earlier than expected. Excellent customer service. Thanks!
Wanted to return some unopened items
Wanted to return some unopened items , requested return and waited and waited.
Says i can’t return until I receive an email satire accepted the return request! So I called twice and was told I would get the email - but nothing!
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