Perfect Aquatics Avis 

I'm not going to lie, I came to perfect aquatics with low expectations after reading the poor reviews on here, and what a shock it was to see that it wasn't the case. The reptiles has ample space and enclosures looked clean and tidy, all of the equipment was tidy, in sections to make it easy to find what you're looking for, the fish tanks were all clean and the fish all looked extremely healthy and looked after. Every member of staff I spoke to was absolutely lovely and had great advice, even if it was a case of "you might want to search online" for hard to find items. I've always gone to big named stores like maidenhead and swallow aquatics, but perfect aquatics had so many unique fish at such great prices that I'll definitely be coming back.

I would highly recommend if you're discouraged by the negative reviews to think for yourself to go and see the improvements that have been made. I would highly recommend this store to everyone. Wonderful atmosphere, staff, and items.

Spot on service and easy process when buying 👍👍

There is a good selection of equipment tanks and all things aquatic on offer at reasonable prices if you are after such items great. I however travelled 40mins to possibly get some plants and fish only to be disappointed. The plants were all mostly sad dead or covered in thick algae and would be best seen in a swamp. The fish section is another matter, in fairness the expensive marine fish look well kept. The tropical fish section however is another story. Faced with messy dirty tanks stocked with a total missmash of overpriced and sick fish. There was a vast amount of diseased and even some dead fish. All in all a sad sorry chaos, I left deflated and empty handed. 😞

the shipment arrived 9 days after ordering, which is a bit long

For the third time this year my koi had a fluke infestation. I found out that Vetark had a new product out called Fluke ex, I've found their treatments to be good , so had a search who was selling it at a good price.
Perfect Aquatics were as good as anyone for price, I saw they were a proper company, always worth checking. There was free delivery for orders over £50, my 100g treatment was £52.50, so I bought it. A day later the treatment arrived, I was delighted, as hopefully my fish would be shortly too.
I found them to be a great company to buy from and will use them again.

Perfect service, quick delivery, good communication & a quality product.
Highly recommend.

Very good thank you! Bought a Ultrascape 60 and was delivered with care at a good price. Was kept updated.

The delivery was on time, but all the pieces of the cabinet arrived chipped or slightly damaged. Given that I paid about half the price compared to other websites, I was expecting some defects. The cabinet is too heavy to return, so I decided to keep it.

Always very helpful and will try to find a solution in the event of anything going wrong, good quick online service and delivery

Great service, order arrived on time and was kept informed throughout.
Would definitely recommend.

Bought brand new fish tank and set it up as you should. Waited for the time scale advised and checked water parameters all was fine. Go to perfect aquatics buy new fish. Within one week covered in white spot. I have not introduced any new fish. Water parameters are still fine. Tank now ruined will be going In store to complain.

I wanted some Complete Pond Detox, found it on a google search, ordered a bag, received a couple of emails with delivery schedules etc, 2 & 1/2 days from ordering it arrived with a smiley delivery driver ! Excellent service all round … thank you Perfect Aquatics!!!

Really helpful to arrange a quick delivery of a pond treatment

Great speedy service, thanks

Excellent service, competitively priced and delivered in excellent time! Just what you need when ordering treatments for koi!

Quick delivery. Good communication.Highly recommended..Will use again

I don’t live locally but came to the RAF Henlow base to visit a friend who recently moved to this base

We went here to play Crazy Golf which was pretty standard had some food in the cafe which was a little on the ropey side but the price was fair

Couldn’t help but notice a Vape Shop just inside the entrance to the main store. I nearly fell over, REALLY…. A vape shop here 🤣 this completely lowered the tone for me

The owners should of put a sweetie shop or something a bit more in tune with the environment

For me this spoilt the show! I can’t stand vaping and all the bad health implications that came with it

Real Bad shout that one, hence the 1 star, you may of been pushing 3 before that

Well, I have just spent 45 minutes trying too contact perfect aquatics by phone. Listening too a recording about perfect aquatics new ventures, the cafe and competitions along with Halloween. Then after exactly 2 minutes 50 seconds I get cut off. Redial and the same. It’s not great customer service to not answer a simple phone in 45 minutes. This is one customer who shall goes else where. Shame, Japanese Koi Company used to be very good

Cafe was lovely. Quite small inside animal area. Lovely outdoor pond