Not a local customer but will say Was overall a great service, I must add it annoys me that shops show and sell items that are not in stock and need to be ordered in. But after I called up and cancel... Voir plus
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I bought 2 fancy goldfish from here to join my 10 yr old 3 big fancies. Quarantined, no stress, no aggression, water parameters nil. Looked fine, 48 hrs later 2 of mine have died to an aggres... Voir plus
Super quick delivery kept up dated on my order excellent will deffo use these again thank you
Had a faulty transformer, as bulb was flashing on/off. Raised an incident with shop about it, and they were on it straight away with the supplier. After two weeks of chasing the team got it sorted for... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Based in Henlow, Bedfordshire, we are one of the UK's largest aquatics specialists. No matter if your passion lies in Koi, Marine, Tropical or Watergarden, our expert team are on hand to help.
Coordonnées de contact
Hitchin Road, SG16 6BB, Henlow, Royaume-Uni
- 01462 850822
- info@perfectaquatics.co.uk
- perfectaquatics.co.uk
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A répondu à 12 % de ses avis négatifs
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Super fast delivery
Super fast delivery the pond detox not as good as I was hoping. will use again next week pond may look better
Next day delivery
Next day delivery, doesn’t get better than that.
Thanks for a great service.
A fast and reliable service very happy…
A fast and reliable service very happy with my order great service and great product
Always good advice from staff
Great company to deal with
Great company to deal with. Quick with great offers at very competitive prices. Will thoroughly recommend .
Best place
Best place, I love it, great staff, great service, great experience overall. Thanks Perfect Aquatics, you guys are perfect.
Great service and free delivery over…
Great service and free delivery over £50. Thank you
Ordered a tank via website
Ordered a tank via website
To then be sent email cancelled as they can't deliver
Due to website error
Now i have to wait for refund
Amazing
Great place love going there just to look at the fish and buy them hahaha.
Great atmosphere and have all you need to buil.a amazing aquarium and great staff who knows what their talking about.
Great selection of Koi
Great selection of Koi, very knowledgeable staff, always happy to answer pond questions.
The store has gone down the pan
The store has gone down the pan. The stock is filthy the fish tanks are filthy the roof leaks all over the place and they seem to have stopped stocking hozelock products and the prices are ridiculous. I ordered double the amount of filters online for half the price. Disappointing as it used to be a good place.
Always courteous and friendly staff
Always courteous and friendly staff, offering great advice. Great range of tropical fish to choose from and in great condition.
Excellent place.
Excellent place with just about everything you could require for your aquarium whether it’s fresh or saltwater.
Large variety of livestock and the staff are very knowledgeable.
Great customer service I got in touch…
Great customer service I got in touch as I was looking for a new koi I wanted one that was quiet unusual white with red marking on its head the guys soon got back in touch with me to say they had got one in and would reserve it for me until it was ready to go really excellent customer service looking forward to picking it up thank you guys for a great job
I recently ordered a new pond pump on…
I recently ordered a new pond pump on the website, it was dispatched the very same day. Pump works great 😊
We have been to perfect aquatics since…
We have been to perfect aquatics since Anthony has taken over and have found it to be a lovely place with a great set up. We have some beautiful fish in the pond from here and are going down on the weekend to collect two more. Staff was very helpful helping us find a pond heater too. Thank you.
I would advise anyone to reconsider if…
I would advise anyone to reconsider if you are looking to buy live stock. Purchased one tang & 2 dwarf angels. Within a matter of days all 3 have passed away and have now contaminated our tank with an unknown disease which is slowly wiping out our well established 750 gallon tank!! Absolutely devastated and I will NEVER shop here again. Have completely destroyed our souls and love for the hobby. Our first ever clown we owned passed away yesterday and it’s just absolutely devastating. These are our pets!!! Do better!!!! Clearly not quarantining new stock before selling which means they are riddled with parasites!! We cannot use copper in our tank as we have a mix reef with corals & inverts. we now have the impossible task of attempting to catch all of our remaining surviving fish to attempt to treat them and give them a chance of survival and to fallow the tank for 6 weeks to rid us of whatever disease you are spreading!!! Mortified!!!!!
The manager is arrogant and abrupt…
The manager is arrogant and abrupt which we have witnessed many times, however we decided to return being our local Aquatic Centre and bought some fish to add to our long established tank a week ago, they've all died and brought a disease into the tank which has killed off several other fish, going to have to talk to a proper specialist about our problem. I would avoid this place.
Woeful Web Shop
Perfect Aquatics has proven to be a disappointment on two occasions now. Their stock management system is atrocious, and they cannot be relied upon to despatch web orders. On two separate occasions, I have placed an order on their website that claimed next working day despatch. After my first order, it was over a week before I emailed them to find out what was happening, and was told that the item wasn't in stock and that the web store doesn't know the stock in the physical store. That's a poor system, but forgivable if communication with customers is good. Alas, it is not, and I had to go out of my way to chase the order to find out the status. I was then refunded. I recently decided to give Perfect Aquatics another try, hoping that my issues experienced the first time were a one off. They were not. Once again, no forthcoming communication, leaving me to chase the status, to which I short a short and non-commital reply, followed again a week later by a refund. If you need a product in the same decade as you order it, avoid Perfect Aquatics.
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