I bought two of the litter boxes over 2 years ago. With minimal monthly cleaning they have held up great and don’t give off bad smells like other litter boxes do. I recently had an issue where I neede... Voir plus
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Lisez les avis des autres
I contacted Petcove to purchase a new silicone liner for my PurrTek 5G Smart Self-Cleaning Litter box. I purchased this item second hand and absolutely love everything about it. Alondra very quic... Voir plus
L'entreprise a répondu
I have had great luck with our Purrtek litter machine. I broke a small part and couldn’t find a replacement in Amazon or the Petcove website. I reached out to customer support and Freddie helped me ou... Voir plus
L'entreprise a répondu
I had a great experience with PetCove’s customer support, especially with Butch! I was having an issue with my litter box and reached out for help after trying several troubleshooting steps on my... Voir plus
L'entreprise a répondu
4,9
Excellent
150 avis
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I had a great experience with PetCove’s…
I had a great experience with PetCove’s customer support, especially with Butch! I was having an issue with my litter box and reached out for help after trying several troubleshooting steps on my own. Butch was extremely helpful, patient, and responsive throughout the entire process.
He took the time to understand what was going on, communicated clearly with me, and made sure my situation was handled properly. It was such a relief to have someone who genuinely seemed to care about resolving the issue instead of making the process more stressful.
I really appreciate the level of customer service I received from PetCove, and I especially want to thank Butch for all of his help. He made the entire experience so much easier and definitely deserves recognition for his excellent customer service. Thank you again, Butch and the PetCove support team! I would absolutely recommend PetCove based on the support I received.
10 septembre 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for sharing such thoughtful feedback! We're thrilled to hear that Butch was able to make your experience easier by being patient, responsive, and genuinely caring throughout the troubleshooting process.
We'll be sure to share your kind words with Butch. He'll be so happy to know his dedication and clear communication made a difference. Thank you for your trust, appreciation, and recommendation—it means so much to our entire team! ✨🐾
I received excellent customer service…
I received excellent customer service and was assisted in a very timely manner and I am very pleased. Thanks!
10 septembre 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for your kind feedback! We're delighted to hear that you received excellent and timely customer service and that you're pleased with your experience.
Your satisfaction means a lot to us. Thank you for your trust and support! ✨🐾
AMAZING COMPANY, AMAZING SUPPORT PERSONNEL ❤️
I contacted Petcove to purchase a new silicone liner for my PurrTek 5G Smart Self-Cleaning Litter box. I purchased this item second hand and absolutely love everything about it.
Alondra very quickly responded to my request and was very helpful.
When she asked for my address I expected to pay for the cost of the replacement part and for the shipping but I was told that there would be no cost to me.
Thank you Alondra for all your support and THANK YOU to Petcove for standing behind their product fully.
Thanks to you I will never scoop litter again ❤️
10 septembre 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for your heartfelt feedback! We're thrilled to hear how much you love your PurrTek 5G and that Alondra was able to assist you so quickly and make the replacement process easy.
We're glad we could provide the silicone liner at no cost, and we'll be sure to share your kind words with Alondra. It means so much to us that you feel we're standing behind our products and supporting our customers. Here's to many more scoop-free days! ✨🐾
I bought two of the litter boxes over 2…
I bought two of the litter boxes over 2 years ago. With minimal monthly cleaning they have held up great and don’t give off bad smells like other litter boxes do. I recently had an issue where I needed a replacement pan and when I contacted the company via email I got quick responses from their customer service and was sent replacement parts for both of my litter boxes very quickly. Alondra with customer care was extremely helpful and friendly.
9 septembre 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for sharing your experience! 💛 We're delighted to hear that your two litter boxes have held up so well over the past two years and help keep unpleasant odors away.
We're especially glad Alondra was able to assist you quickly and make sure you received replacement parts for both units. We'll be sure to share your kind words with her! ✨
Thank you for your continued trust and support. We truly appreciate having you as part of the Petcove family! 🐾
I have absolutely loved petcoveshop
I have absolutely loved petcoveshop. I bought the purtek automatic cat pan box. Petcoveshop has stood beside their product 100%.
7 septembre 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for your wonderful feedback! We're thrilled to hear how much you've loved your PurrTek automatic cat pan and that you've felt supported by our team.
Standing behind our products and ensuring our customers feel taken care of is something we truly value. Thank you for your trust and continued support—we appreciate you! ✨🐾
CM was very helpful and quickly…
CM was very helpful and quickly responded to my warranty replacement
26 août 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for your kind feedback! 💛 We're glad to hear that CM was helpful and responded quickly to assist with your warranty replacement.
We'll be sure to share your appreciation with CM. Thank you for your trust and support—we truly appreciate it! ✨🐾
Very responsive
Very responsive, great customer service and immediately helped me with my needs
4 septembre 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for your kind feedback! 💛 We're thrilled to hear that you experienced responsive and helpful customer service. Making sure our customers receive timely support is something we truly value.
We appreciate your trust and support, and we're always here whenever you need us! ✨🐾
I had a great experience
I had a great experience! Everything arrived perfectly and I’m very happy with my purchase. The communication and customer service were excellent, and CM was especially helpful and made the whole process easy and stress-free. I really appreciate the great service and would definitely recommend them!
31 août 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for your wonderful feedback! We're thrilled to hear that everything arrived perfectly and that you had such a smooth and stress-free experience. ✨
We're especially glad CM was able to provide helpful and excellent service. We'll be sure to share your kind words with him! Thank you for your trust, support, and recommendation. We truly appreciate it! 🐾
I have had great luck with our Purrtek…
I have had great luck with our Purrtek litter machine. I broke a small part and couldn’t find a replacement in Amazon or the Petcove website. I reached out to customer support and Freddie helped me out. While they typically don’t sell replacement parts, Freddie was able to secure one for me. He was very helpful and responsive. It’s nice to work with a vendor who truly values customer service!
3 septembre 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for your wonderful feedback! We're glad Freddie was able to help you secure the replacement part you needed, even though it's not something we typically sell separately. 💛✨
We'll be sure to share your kind words with Freddie. We're grateful for your trust and appreciate you recognizing our commitment to providing helpful and responsive customer service. Thank you for choosing Petcove! 🐾
This company has the best customer…
This company has the best customer service I’ve ever dealt with and 2nd place isn’t even in the picture. I had issues with my petcove litter box twice and both times I was sent a new one. And it didn’t take weeks. After I provided picture evidence of the issues, I received a new one the same week. CM was the customer service rep. He/she (don’t know gender, just those initials) was awesome! That sums up my experience with this company. Awesome!
17 juillet 2026
Avis spontané
Réponse de Petcoveshop
Wow, thank you so much for your incredible feedback! 💛 We're thrilled to hear that our customer service has made such a positive impression and that we were able to resolve both of your litter box issues promptly.
We're especially glad CM was there to help! We'll be sure to share your kind words with him. Your trust and satisfaction mean so much to us, and we truly appreciate your support! ✨🐾
As always the Petcove brand comes…
As always the Petcove brand comes through. My auto litter box has preformed beautiful but I had an issue with the door and now because of Alondra I will be back in business in no time. Thank you Alondra ☺️
24 août 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for your continued trust in Petcove! We're happy to hear your automatic litter box has been performing beautifully, and we're glad Alondra was there to help resolve the issue with the door. ✨
We'll be sure to share your kind words with her. Thank you for your support, and we hope you'll be back up and running smoothly very soon! 🐾
I was in the middle of grooming my dog…
I was in the middle of grooming my dog and the machine suddenly went out. I called Petcove customer service number on the box and explained my situation. CM, the representative who took my call, was very pleasant and was able to help get me a replacement. He kept contact with me during the whole process to ensure I received my replacement. He was great, experienced, professional, and really nice. I’m glad I chose the Petcove Pet Groomer because I don’t think any other brand would have been so helpful in getting me a replacement.
13 août 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for sharing your experience! We're sorry your Petcove Pet Groomer stopped working unexpectedly, but we're glad CM was able to assist you with a replacement and keep you updated throughout the process. 💛✨
We'll be sure to share your kind words with CM. Your recognition of his professionalism, experience, and dedication means a lot to us. Thank you for choosing Petcove and for your trust in our products and support team! 🐾
Alondra was a pleasure to work with
Alondra was a pleasure to work with! I have owned 4 petcove automatic litter boxes for about 3 years and the have been very easy to use and clean! Love the fact they have a lifetime warranty.
20 août 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for your wonderful feedback! We're thrilled to hear that your four Petcove automatic litter boxes have been easy to use and clean over the past three years. We're also glad Alondra was a pleasure to work with! ✨
We'll be sure to share your kind words with her. Thank you for your continued trust and support—we truly appreciate having you as part of the Petcove family! 🐾
I Purchased a Petcove in 2024
I Purchased a Petcove in 2024. In June 2026 the silicone liner tore. I contacted CM the customer service person. Long story short after a month and the part was still unavailable, they sent me a brand new Petcove. The customer service rep CM was outstanding. They messaged me with updates. Wonderful company and product.
24 juillet 2026
Avis spontané
Butch was awesome!
Butch was awesome!
Thanks for understanding me, my kittens are happy, happy!
Thanks!
11 août 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for the sweet review! ✨🐾
We're so happy to hear that Butch was able to understand your concerns and provide the support you needed. Even better, knowing your kittens are happy, happy makes our day! 🐱
We'll be sure to share your kind words with Butch. Thank you for your trust and support—we truly appreciate you! 🐾
Excellent customer service and a great…
Excellent customer service and a great buying experience. The team was friendly, quick to respond, and very helpful throughout the process. My automatic cat litter box arrived promptly and works perfectly. I'm very satisfied with both the product and the support I received. Highly recommended!
5 août 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for taking the time to share your wonderful experience with us! ✨🐾
We're thrilled to hear that you had such a great buying experience and that our team was able to provide friendly, quick, and helpful support throughout the process. It's also wonderful to know your automatic litter box arrived promptly and is working perfectly!
Thank you for your kind recommendation and for choosing Petcove. We truly appreciate your trust and support, and we hope you and your furry friend continue to enjoy your new litter box! 🐾
Customer service
I had excellent service from Alondra who aided in getting the correct replacement part for my litter box in a timely manner. She was always courteous and helpful and knowledgeable about their services. Thank you Alondra.
30 juillet 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for taking the time to share your wonderful experience with us! ✨🐾
We're so glad to hear that Alondra was able to help you find the correct replacement part and make sure everything was handled in a timely manner. It's wonderful to know that her courtesy, helpfulness, and knowledge made such a positive difference in your experience.
We'll be sure to share your kind words with Alondra. She'll be delighted to know her support was appreciated!
Thank you for your trust and support. We truly appreciate you choosing Petcove and hope your litter box continues to serve you and your furry friend well! 🐾
I really love this company
I really love this company! They really honor the “lifetime warranty “ and their customer service is wonderful. Alondra helped me this time, and she was so helpful and kind! They resolved my issue right away.
2 août 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for sharing your wonderful experience with us! ✨🐾
We're so happy to hear that Alondra was able to quickly resolve your issue and provide the kind, helpful support you deserve. It means a lot to know that you’ve had such a positive experience with our lifetime warranty and customer service.
We'll be sure to share your kind words with Alondra. She'll be delighted to know her care and dedication made such a positive difference!
Thank you for your trust, your support, and for being part of the Petcove family. We truly appreciate you! 🐾
Great customer service
Great customer service! Actually the best I’ve ever had!!!!! CW was amazing. Would highly recommend!!!!
Thank u again CW
Wendy W.
6 juillet 2026
Avis spontané
Réponse de Petcoveshop
We're absolutely thrilled to hear that you had such a great experience with our customer service team. Knowing that you consider it the best customer service you've ever had truly means the world to us!
We'll be sure to share your wonderful feedback with CM. We're so glad they were able to provide the support you needed and make your experience such a positive one.
Thank you for your trust, your recommendation, and your support. We truly appreciate it and hope you continue to enjoy your product! 💛🐾
Cutest cat ears on a litter box ever!
I bought the Petcove automatic litter box, didn't realize how techy it is being not very techy myself! Omg...just a few minutes and it was up and running, but not be techy, I had lots of questions. Called customer service got a human right away. Must have talked to her for 45mins! She answered all my questions,gave suggestions, explained thoroughly until I understood, which is why it took so long!! Lol...thank you Alondra, your awesome in my book!! I will for sure recommend this company! Ebony is still trying to get use to the new litter box, I am sure she will get there soon!
27 juillet 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for sharing your wonderful experience with us! ✨🐾
We absolutely loved reading your review—and we're so happy to hear you and Ebony are off to a great start with your new automatic litter box! We know trying a new piece of technology can feel a little overwhelming at first, so we're glad Alondra was able to answer all of your questions and make you feel comfortable every step of the way.
We'll be sure to share your kind words with Alondra. She'll be delighted to know her patience and support made such a positive difference.
Thank you for your trust, your recommendation, and your support. Give Ebony a little extra time—most cats adjust at their own pace, and we're rooting for her! We hope you both continue to enjoy your new litter box. 💛
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