I bought two of the litter boxes over 2 years ago. With minimal monthly cleaning they have held up great and don’t give off bad smells like other litter boxes do. I recently had an issue where I neede... Voir plus
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Lisez les avis des autres
I contacted Petcove to purchase a new silicone liner for my PurrTek 5G Smart Self-Cleaning Litter box. I purchased this item second hand and absolutely love everything about it. Alondra very quic... Voir plus
L'entreprise a répondu
I have had great luck with our Purrtek litter machine. I broke a small part and couldn’t find a replacement in Amazon or the Petcove website. I reached out to customer support and Freddie helped me ou... Voir plus
L'entreprise a répondu
I had a great experience with PetCove’s customer support, especially with Butch! I was having an issue with my litter box and reached out for help after trying several troubleshooting steps on my... Voir plus
L'entreprise a répondu
4,9
Excellent
150 avis
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Best Customer Servive I have ever had.
To start off, I really need to give a high five to my Customer Service Representative, Fred. I sent an email to Petcove support with an issue I’ve had for the last 3 months and I did not expect to receive a response for a couple days. However that was not the case. I got a return email within an hour or less and followed Fred’s direction to check my unit and sent photos as asked. Fred told me he sent the info to his team for review. I honestly did not expect another response for awhile, but the next day when I reached out to ask for any updates, he sent me a tracking number for the total replacement of my Petcove auto cleaning litter box. I was blown away! Never expected a total replacement. This is truly the best and most prompt to respond Customer Service Team I have ever dealt with. Fred made the process so easy and pleasant. So Kuddos again to you Fred. I Love my Petcove product and their Awesome Customer Service Team. They truly stand behind their products and lifetime warranty.
22 juin 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for taking the time to share your incredible experience with us! 💛✨🐾
We’re thrilled to hear that Fred was able to provide the quick, helpful, and caring support you needed. We understand how frustrating it can be to deal with an ongoing issue, and we’re so glad Fred was able to make the replacement process smooth and stress-free for you.
We’ll be sure to share your kind words with Fred. He’ll be delighted to know that his responsiveness, dedication, and attention to detail made such a positive impact on your experience.
Providing reliable support and standing behind our products is something we truly value. Thank you for your trust, your kind recommendation, and for being a valued part of the Petcove family. We hope you and your furry friend continue to enjoy your product! 💛🐾
I have had the pleasure of working With Alondra
I have had the pleasure of working With Alondra a few times now. Whenever there is something wrong she continues to address my issue and get us the fastest response in form of customer service. This is one the best Customer Service experiences I have had.
22 juin 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for taking the time to share your wonderful experience! 💛✨🐾
We’re so happy to hear that Alondra has been able to consistently provide the support and assistance you needed. It’s great to know that her dedication, responsiveness, and commitment to helping you made such a positive impression.
We’ll be sure to share your kind words with Alondra. She’ll be thrilled to know that her efforts have helped create such a great customer experience.
Thank you for your trust and for sharing your feedback with us. We truly appreciate your support and are grateful to have you as part of the Petcove family! 💛🐾
Great customer service
I was having issues with a litter box that I ordered and Fred was able to assist and immediately send out the replacement that I needed! Great customer service.
25 juin 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for sharing your experience with us! 💛✨🐾
We’re glad to hear that Fred was able to assist you quickly and make the replacement process easy and hassle-free. We understand how important it is to have a reliable litter box for your furry friend, and we’re happy that our team was able to provide the support you needed.
We’ll be sure to share your kind words with Fred. He’ll be delighted to know that his quick response and helpful service made a positive impact on your experience.
Thank you for your trust and for choosing Petcove. We truly appreciate your support and hope you and your furry friend continue to enjoy your product! 💛🐾
Wow the way this team and specifically…
Wow the way this team and specifically Alondra helped me through out the process of figuring out what was wrong/ replacing our broken litter box was BEYOND AMAZING. I cannot recommend this company enough. They were quick to reply and I really appreciated the recommendation on other options of how to possibly fix it. And then getting our new one shipped out so fast and delivered within only a couple days was so fantastic. We love love love our litter box and I’m so happy with this team and Alondra’s help with our new one and being so understanding. Thank you PetCove team!!
18 juin 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for taking the time to share your wonderful experience with us! 💛✨🐾
We're so happy to hear that Alondra was able to support you throughout the troubleshooting and replacement process. We know how frustrating it can be when a litter box isn't working as expected, so we're glad she could provide helpful guidance, quick responses, and a smooth resolution.
We'll be sure to share your kind words with Alondra and the rest of our team. It means so much to know that our support and commitment made such a positive difference for you.
Thank you for your trust, your recommendation, and your support. We truly appreciate you being part of the Petcove family and hope you and your furry friend continue to love your litter box for years to come! 💛🐾
Always apply for the lifetime warranty
After putting in a claim for replacement parts for the Petcove automatic litter pan, I thought I would just be getting the replacement parts I asked for but, instead, they sent me an entirely new litter pan. I admire your company’s customer service. It has been a pleasure working with you. Customer service has gone down hill, this day and age, but this company has been amazing!!! Thank you!!
17 juin 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for taking the time to share your experience with us! 💛✨🐾
We're thrilled to hear that you had such a positive experience with our customer service team. It's wonderful to know that we were able to exceed your expectations and make the replacement process easy and hassle-free.
Providing reliable support and standing behind our products is something we truly value, so your kind words mean a great deal to our team.
Thank you for your trust, your recommendation, and your support. We truly appreciate you being part of the Petcove family and hope you continue to enjoy your automatic litter box for years to come! 💛🐾
Petcove customer service (Fred) is fantastic
Petcove customer service is fantastic. I had an especially great experience with Fred, who was extremely helpful in helping me work through replacing my automatic litter box. He was extremely responsive and prompt in helping come to a solution, and made an experience that was initially bothersome very smooth and easy.
14 juin 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for taking the time to share your experience with us! ✨🐾
We're so glad to hear that Fred was able to make your replacement process smooth and stress-free. We understand how frustrating it can be when a product isn't working as expected, and we're happy that his responsiveness and dedication helped turn the experience into a positive one.
We'll be sure to share your kind words with Fred. He'll be delighted to know that his support made such a meaningful difference.
Thank you for your trust, your recommendation, and your continued support. We truly appreciate you being part of the Petcove family and hope you and your furry friend continue to enjoy your automatic litter box! 🐾
Alondra was professional and expedient…
Alondra was professional and expedient in rectifying my issues. Trouble shooting was clear and simple. Thank you.
10 juin 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for taking the time to share your experience with us! ✨🐾
We're so happy to hear that Alondra was able to resolve your issue quickly and make the troubleshooting process clear and easy to follow. Providing prompt, friendly, and helpful support is something we strive for every day.
We'll be sure to share your kind words with Alondra. She'll be delighted to know her professionalism and dedication made a positive difference.
Thank you for your trust and your support. We truly appreciate you being part of the Petcove family and hope you continue to enjoy your product! 🐾
Great customer service
Great customer service. They are quick to respond and offer solutions.
Alondra was very helpful
10 juin 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for taking the time to share your experience with us! ✨🐾
We're so glad to hear that you had a great experience with our customer service team. It's wonderful to know that Alondra was able to provide quick responses and helpful solutions to resolve your concerns.
We'll be sure to share your kind words with Alondra. She'll be delighted to know her support made such a positive impact.
Thank you for your trust and your support. We truly appreciate you being part of the Petcove family and hope you continue to enjoy your product! 🐾
Petcove offers nothing less than World…
Petcove offers nothing less than World Class customer service. They offer products that you can count on and they standby them. Something is very rare these days.
I want to say a special thanks to Butch, my Customer Service Reprehensive, who has offered amazing support above and beyond.
10 juin 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for taking the time to share your wonderful experience with us! ✨🐾
Your kind words truly mean a lot to our team. We're delighted to hear that you've had such a positive experience with both our products and customer support.
We'll be sure to share your special thanks with Butch. He'll be thrilled to know that his dedication and commitment to helping you made such a positive impact.
Thank you for your trust, your recommendation, and your continued support. We truly appreciate you being part of the Petcove family and hope you continue to enjoy your product for years to come! 🐾
Purrtek Lite Litter box
I purchased the Purrtek Lite Litter box as a christmas gift. My kids absolutely loved it. Unfortunately it stopped working last week. When I contacted Petcoveshop and explained what was happening Alondra took care of everything immediately. She did not give me a runaround and was able to get us a replacement right away. I would absolutely recommend purchasing from this company as they stand behind their products.
5 juin 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for taking the time to share your experience with us! ✨🐾
We're so happy to hear that your kids loved the PurrTek Lite Litter Box. We're sorry to hear you experienced an issue, but we're glad Alondra was able to step in right away and make the replacement process quick and hassle-free.
We'll be sure to share your kind words with Alondra. She'll be delighted to know that her prompt support and dedication made such a positive difference.
Thank you for your trust, your recommendation, and your continued support. We truly appreciate you being part of the Petcove family and hope your family continues to enjoy your PurrTek Lite Litter Box! 🐾
I bought large cat litter box that said…
I bought large cat litter box that said was good size from cats up to 22lbs. Easy to set up and shipped quickly but unfortunately it was not large enough for us as we have 3 Maine Coon cats. They were all to big to get in box and even turn around.
Contacted Petcoveshop and spoke with Alondra. Very pleasant lady and understanding my problem.
Sent me a return label and I shipped it back and received refund all in one week.
Great customer service and thank you Alondra
2 mai 2026
Avis spontané
Réponse de Petcoveshop
Thank you for sharing your experience! We’re sorry to hear that the litter box size wasn’t the right fit for your three Maine Coon cats, but we’re glad Alondra was able to assist and make the return and refund process smooth and hassle-free.
We truly appreciate your kind words about our customer service team. Providing helpful and understanding support is always our goal, and we’ll be sure to share your feedback with Alondra.
Thank you again for giving Petcove a try, and we hope we can serve you and your furry family again in the future! 🐾
Alondra was amazing to work with
Alondra was amazing to work with. My unit quit working after 9 months. Sent a quick video & they issued me out a new unit within 24 hours. Let me keep my old unit as well. Probably the best customer service a company has offered.
4 juin 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for sharing your experience! ✨🐾
We’re truly sorry to hear that your PurrTek unit stopped working, but we’re happy that Alondra was able to provide quick and helpful support and get your replacement unit arranged within 24 hours.
At Petcove, we’re committed to standing behind our products and providing the best possible experience for both our customers and their furry companions. We know how important a reliable self-cleaning litter box is for your home, and we’re always here to help whenever you need us.
We greatly appreciate your kind words about Alondra and our customer care team. We’ll be sure to share your feedback with her. Thank you for choosing Petcove! 🐾
The response was prompt
The response was prompt. The agent was knowledgeable and very helpful.
1 juin 2026
Avis spontané
Réponse de Petcoveshop
Thank you for taking the time to share your feedback! ✨🐾
We’re glad to hear that you had a positive experience with our customer support team. At Petcove, we strive to provide prompt, knowledgeable, and helpful assistance to ensure our customers and their pets receive the support they need.
We truly appreciate your kind words and will continue working hard to deliver the level of service our Petcove community deserves. Thank you for choosing Petcove! ✨🐾
After a problem I had with my litter…
After a problem I had with my litter box having an odour issue, I contacted customer service . They went above and beyond to fix my issue and keep their customer happy . I have nothing but praise for”CM” for the professionalism. They kept me informed regularly and was a pleasure to correspond with. Keep up the amazing job !!!!
4 juin 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for sharing your experience! ✨🐾
We’re sorry to hear about the odor issue you experienced with your PurrTek litter box, but we’re grateful for the opportunity to assist and make things right. At Petcove, we’re committed to providing not only reliable products but also exceptional support throughout your journey with us.
We’re thrilled to hear that CM was able to provide professional, timely, and caring assistance while keeping you updated throughout the process. Your kind words mean a lot, and we’ll be sure to share your wonderful feedback with CM.
Thank you for your patience, trust, and for being part of the Petcove community. We truly appreciate your support and will continue working hard to provide the best experience for you and your furry companions! ✨🐾
Highly recommend Petcove
Highly recommend Petcove! We purchased an automated cat litter box from them, and when we had an issue, their customer service was fantastic. They replaced the unit right away, followed up to make sure everything was working properly, and made the entire process easy and stress-free. It's great to see a company that truly stands behind its products and cares about its customers.
Based on our experience, I would not hesitate to recommend Petcove to anyone looking for quality products backed by exceptional customer service. The Wheeler's Simi Valley Ca,
22 mai 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for your wonderful review! ✨🐾
We’re truly grateful for your recommendation and are happy to hear that your experience with Petcove was smooth and stress-free. We understand how important it is to have a reliable litter box for your furry companions, and we’re always committed to providing timely support whenever an issue arises.
At Petcove, we stand behind our products and strive to make sure our customers feel supported every step of the way. We’re glad our team was able to quickly assist with your replacement and follow up to ensure everything was working properly. ✨🐾
Thank you, The Wheeler family, for your trust and for being part of the Petcove community. Your kind words inspire us to continue delivering quality products and exceptional customer care. We truly appreciate your support! 💛
I am so pleased with Petcove electric…
I am so pleased with Petcove electric litter box. When mine messed up, I was so sad! I contacted Petcove via email, Mrs. Alondra responded back right away and helped me get a new Petcove electric litter box! So happy my home doesn’t smell anymore!
29 mai 2026
Avis spontané
Réponse de Petcoveshop
Thank you so much for sharing your experience! ✨🐾
We’re so happy to hear that you’re enjoying your Petcove electric litter box and that Alondra was able to quickly assist when you experienced an issue with your unit.
At Petcove, we understand how important it is to have a clean, fresh, and comfortable environment for both you and your furry companions. Our team is always committed to providing fast, caring support and making sure our customers feel taken care of.
We’ll be sure to share your kind words with Alondra. Thank you for choosing Petcove and for being part of our community. We truly appreciate your trust and support! ✨🐾
After a small piece broke off our…
After a small piece broke off our litter box, it would no longer work so we called to maybe get a replacement part. Alondra let us know that the part was on back order but the company would gladly replace our litter box. It arrived within 3 days of talking with Alondra. We were amazed at such good customer service and wish every company would stand behind their products like this one! Thank you so much. We have bought 3 units total, one for us and 2 for our adult children. So glad we chose this brand!
29 mai 2026
Avis spontané
Great customer service
Great customer service. They were honest, quick response, no hassles and professional.
19 mai 2026
Avis spontané
Awesome customer service
I had purchased an automatic self-cleaning litter box that I purchased on Amazon. When I notified the manufacturer about a malfunction with the cover for disposed litter, they were very responsive and accommodating. I was surprised and relieved that they did this for me. It’s hard to come by good customer service these days, so it’s worth the purchase. Kudos!
18 mai 2026
Avis spontané
The Purrtek Light Self-Cleaning Litterbox
Even though the litter box didn't work for five months, the customer service I recieved from Alondra really helped and got me a new one! The litter box itself is great for large cats and for cats who don't like more enclosed automatic litter boxes. It comes with a nice set of bags, and it's very easy to clean since it doesn't stain easily, which is a bonus when cleaning. Overall, this is a very good product with some minor issues, and it's definitely worth the price if you're looking for an affordable, open automatic litter box.
19 mai 2026
Avis spontané
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