I ordered a set of steps..not only did they not inflate like they should have they are useless, wouldnt reply other to say wait 3-5 days...waited still same..now no response from them...COMPLETE WASTE... Voir plus
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Lisez les avis des autres
Easy process when ordering & speedy delivery. Great product and price. Being strip's they are perfect size for smaller dogs. All natural and Aussie owned/produced. Buy local ! Second time purch... Voir plus
I recently purchased the PaWz automatic smart cat litter box. It was sent promptly & well packed. A few weeks later it stopped working. PetPaWz response was quick & efficient & after trying several a... Voir plus
L'entreprise a répondu
- After the cat has used the litter at times the litter rotates and stops - the cat litter always not levelled in its tray - Not sure if the cat litter is being ejected into the bin, rather its... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We have been able to achieve a tremendous growth of about 100% every fiscal year thanks to our thousands of loyal customer base, who motivate us to innovate. Our success is built on trust, a strong bond we form with our customers by providing them the best service combined with exceptional quality. Each of our product goes through rigorous testing and quality assurance to ensure its performance. Buy your pet products at wholesale prices. Save money without sacrificing quality. We manage the whole process from product creation to delivering say a new pet bed right to your door. We cut out middlemen and save you money. Spend your hard-earned money on a holiday instead.
Coordonnées de contact
1/7 Duigan Dr, , VIC 3194, Moorabbin Airport , Australie
- info@petpawz.com.au
- petpawz.com.au
3,4
Moyen
409 avis
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The seam on a dog bed I purchased was…
The seam on a dog bed I purchased was unravelling so I messaged company with photos.
I received an instant reply from Chelsea and a promise of a replacement bed ASAP! Amazing service, will definitely use them again. It is SO refreshing not to have to argue with a company regarding a faulty product! Thank you PaWz.
6 novembre 2023
Avis spontané
Réponse de PaWz
Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Lounge puppies. The bed we ordered is just right for…
The bed we ordered is just right for us, and arrived in good order and time. The dogs love it!
4 octobre 2023
Réponse de PaWz
We are so happy to hear this and hope you shop with us again soon!!❤️
I purchased an automatic cat litter…
I purchased an automatic cat litter tray. It then became faulty within a few months. I contacted Chelsea who arranged for a replacement. Unfortunately this too was faulty after a few months. I again contacted Chelsea who organised for a refund (I had choice of replacement again or refund. Given it was the second faulty unit. I went for a refund.)
Chelsea provided excellent customer service. It’s very unfortunate that the product was not of such a high standard.
30 octobre 2023
Avis spontané
Réponse de PaWz
Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Ordered wrong size bed - offered a refund straight away
I accidently ordered the wrong size bed and immediately emailed them asking if I could cancel or change the order to the correct bed. They responded straight away and organized a refund for me.
Great service and easy to deal with
30 octobre 2023
Avis spontané
Réponse de PaWz
We pride ourselves on our customer service!!! We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Fantastic service and absolutely…
Fantastic service and absolutely wonderful quality products. My dogs have never been so comfy and happy.
Thank you!!!!
20 octobre 2023
Avis spontané
Réponse de PaWz
We pride ourselves on our customer service!!! We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Great customer service
Pawz are a great company for spoiling your pets. I recently bought a pool for my dog, and she absolutely loves it. Their customer service was fantastic, and I would not hesitate to recommend them to all my friends. Keep up the great service
20 octobre 2023
Avis spontané
Réponse de PaWz
We pride ourselves on our customer service!!! We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Problems with a cat tree resolved without any hassle
Chelsea the lady I was dealing with was absolutely fantastic. She resolved my issues in an orderly fashion and was extremely polite and understanding. I will definately be dealing with this company again, They are reliable and honest and willing to assist wherever needed. Thank you.
20 octobre 2023
Avis spontané
Réponse de PaWz
Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Automatic cat litter box…
I purchased an automatic cat litter box - amazing product, which became faulty. Exceptional customer service, giving prompt advice on resetting the machine and testing. The item is now deemed faulty and a new one has been dispatched to us. Would definitely buy from PaWz again.
10 octobre 2023
Avis spontané
Réponse de PaWz
We pride ourselves on our customer service!!! We are so glad to hear we were able to help you out. We hope you shop with us again🐾
I have been getting some issues with deep cleaning the unit as the rake was not docking for release
I have been getting some issues with the Smart Litter Box not fully functioning. After several emails from Pawz and videos from me of the problems encounted, Chelsea from Pawz arranged for a replacement unit to be posted.
I have been really impressed with the quick response and the support service from Pawz.
Awsome product from an awsome company.
11 octobre 2023
Avis spontané
Réponse de PaWz
Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Chelsea was great
Chelsea was great. The automatic litter box wasn’t working, so she sent me some steps to follow to troubleshoot. When they didn’t work, she said she’d send a replacement. Great customer service!
10 octobre 2023
Avis spontané
Réponse de PaWz
Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Great dogs bed and very good…
Great dogs bed and very good quality...and the important thing is, the dogs love it!!!
9 octobre 2023
Avis spontané
Réponse de PaWz
Yay, we are so happy to hear this and hope you shop with us again soon!🐾
Réponse de PaWz
We pride ourselves on our customer service!!! We are so glad to hear we were able to help you out. We hope you shop with us again🐾
My baby puppy loves this pool!
3 septembre 2023
Réponse de PaWz
Yay, we are so happy to hear this and hope you shop with us again soon!🐾
Great experience
Great experience!
I had some issues with the electronic cat cleaner, a machine malfunction. And I emailed the company and they assisted me through trying to re set and everything that needed to be done. Once that didn't work they agreed for me to send it back on there expense to review. Once I sent it off and they received it they quickly reviewed and confirmed that it malfunctioned and has sent me a new one free of charge. I am very happy with this outcome and they were very quick and proficient in helping. Waiting a few hours a email and they replied to each email quickly and reviewed the machine with two days of receiving it.
4 octobre 2023
Avis spontané
Réponse de PaWz
We pride ourselves on our customer service!!! We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Helpful and Fast responses
The Pawz Team are so helpful and friendly. I sent an enquiry off and received a response in less than 10 minutes! I was shocked, and really impressed. I had my issue solved in the first email.
4 octobre 2023
Avis spontané
Réponse de PaWz
We pride ourselves on our customer service!!! We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Prompt & excellent customer service.
Customer service was prompt & excellent in helping sort out a faulty product. Would not hesitate to purchase from PaWz again.
3 octobre 2023
Avis spontané
Réponse de PaWz
We pride ourselves on our customer service!!! We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Fantastic Customer Service
What a wonderful customer service PAWz has.
I am so grateful with their prompt service in getting back to me with the trouble I am having with my automatic litter pod. Sending me step by step tips to correct my issues, requesting videos of what's not happening and while doing their tips to get it reset, then discovering I have a faulty machine. They then offered me either a refund or new machine which I chose.
28 septembre 2023
Avis spontané
Réponse de PaWz
We pride ourselves on our customer service!!! We are so glad to hear we were able to help you out. We hope you shop with us again🐾
What went wrong for you to do is look…
What went wrong for you to do is look back on my records and see why you suspended the sale thinking that it was a fraud and it took me multiple communication with you to then correct it can. I have an explanation for this please I’ve bought things from you in the past without any problems before I buy anything else I would like an explanation. Thank you
3 septembre 2023
Réponse de PaWz
Good afternoon Kelvin,
Your order was flagged as a high risk order due to having some similar characteristics of past fraudulent orders we have had.
The system automatically sends out emails informing you of this requesting proof of payment before the order can be shipped out.
I can see the emails you sent were replied to informing you of this.
I can also see that your order has now been delivered.
We apologies for any inconvenience this may have caused you.
Very helpful
3 septembre 2023
Réponse de PaWz
We pride ourselves on our customer service!!! We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Your customer service post purchase…
Your customer service post purchase when something goes wrong is abysmal
3 septembre 2023
Réponse de PaWz
Good morning Helen,
I can see that the email you sent on September 13th was replied to on the same day.
We have asked for a video of the issue you are having with the machine and have not gotten a reply.
Please send through a video as requested and someone from our customer service team will help you out🐾
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