I ordered a set of steps..not only did they not inflate like they should have they are useless, wouldnt reply other to say wait 3-5 days...waited still same..now no response from them...COMPLETE WASTE... Voir plus
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Lisez les avis des autres
Easy process when ordering & speedy delivery. Great product and price. Being strip's they are perfect size for smaller dogs. All natural and Aussie owned/produced. Buy local ! Second time purch... Voir plus
I recently purchased the PaWz automatic smart cat litter box. It was sent promptly & well packed. A few weeks later it stopped working. PetPaWz response was quick & efficient & after trying several a... Voir plus
L'entreprise a répondu
- After the cat has used the litter at times the litter rotates and stops - the cat litter always not levelled in its tray - Not sure if the cat litter is being ejected into the bin, rather its... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We have been able to achieve a tremendous growth of about 100% every fiscal year thanks to our thousands of loyal customer base, who motivate us to innovate. Our success is built on trust, a strong bond we form with our customers by providing them the best service combined with exceptional quality. Each of our product goes through rigorous testing and quality assurance to ensure its performance. Buy your pet products at wholesale prices. Save money without sacrificing quality. We manage the whole process from product creation to delivering say a new pet bed right to your door. We cut out middlemen and save you money. Spend your hard-earned money on a holiday instead.
Coordonnées de contact
1/7 Duigan Dr, , VIC 3194, Moorabbin Airport , Australie
- info@petpawz.com.au
- petpawz.com.au
3,4
Moyen
409 avis
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N'a pas répondu aux avis négatifs
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Had an issue with a faulty machine
Had an issue with a faulty machine, customer service were super helpful and organised a replacement straight away.
4 septembre 2023
Avis spontané
Réponse de PaWz
We pride ourselves on our customer service!!! We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Réponse de PaWz
Good morning David,
We are sorry to hear this!!!!
Please email us at info@petpawz.com.au
We will get someone from our friendly customer service team to help you out.🐾
Customer service was amazing
Customer service was amazing. They helped me with everything we needed.
I will definitely be getting all of my pet all he needs from petpaws.
Highly recommend.
10 août 2023
Avis spontané
Réponse de PaWz
We pride ourselves on our customer service!!! We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Fantastic customer service
I had an issue with the pet pool we originally were sent at Christmas and they sent a replacement. Highly recommend this company 👌
15 août 2023
Avis spontané
Réponse de PaWz
We pride ourselves on our customer service!!! We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Chelsea was very helpful
I Had to get a replacement for my automatic litter box as the door was faulty, and Chelsea was so helpful and answered me pretty much straight away and made sure I was looked after as I was very disappointed, hoping the new one has no troubles.
31 août 2023
Avis spontané
Réponse de PaWz
Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Automatic Cat Litter
My order took a while but the response when following it up was prompt and helpful. My cats love it. I was unfortunate enough to discover in my first month that I was having problems but again the responses to help sort were amazing. Seems it has a fault and as it is still under warranty they are sending me a replacement (had the choice of refunding purchase but both my cats and I love it). Thank you so much to the amazing Chelsea for all your help
30 août 2023
Avis spontané
Réponse de PaWz
Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Merlin's Magic Bed....🐾🐾
Awesome bed for our " Old Boy" ..I feel like I could benefit from it also...so comfy...and great with the moisture proof inner liner...
Practical that the cover comes off for washing...
It's so Big...I could fit another Merlin in there...😉😃
21 juin 2023
Avis spontané
Réponse de PaWz
Yay, we are so glad to hear that your pups love there new bed!!! We hope you shop with us again soon❤️❤️
Contacted PaWz via their chat regarding…
Contacted PaWz via their chat regarding the calming bed I purchased in April and had a very quick response and they are sending me a replacement bed. Great company to deal with. I highly recommend PaWz to all my friends for their dog beds. Thank you again PaWz for your quick response. I will be definitely be purchasing from them again
25 août 2023
Avis spontané
Réponse de PaWz
Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Made an enquiry today and the customer…
Made an enquiry today and the customer service person Chelsea could not have been more helpful. She went above and beyond to help me and answered all my questions. Thanks so much Chelsea you were lovely to talk too.
24 août 2023
Avis spontané
Réponse de PaWz
Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Positive feedback
Chelsea had fantastic customer service and the products were amazing. Highly recommend
23 août 2023
Avis spontané
Réponse de PaWz
Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again
Customer support is excellent
Customer support is excellent. I purchased on of their products and although it did end up being faulty, the follow up service was extremely fast and Chelsea couldn't have been more helpful with her responses.
23 août 2023
Avis spontané
Réponse de PaWz
Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again
Excellent customer service!
Excellent customer service!
I needed assistance with the smart kitty litter box and they were really happy to help.
14 août 2023
Avis spontané
Réponse de PaWz
We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again
Thank you for your prompt service
Thank you for your prompt service - wrote an email for troubleshooting and received a response within 5 minutes from Chelsea. She got me to reset the pet pawz automatic kitty litter and it works again! YAY. Thank you.
14 août 2023
Avis spontané
Réponse de PaWz
Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again
Great customer service
Great customer service, very prompt. Excellent product, my two cats love it. Makes life so much easier.
3 juillet 2023
Réponse de PaWz
We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again
Happy Doggo
Fast delivery
Fantastic product
My grey hound is sooo comfortable in her XXL bed
14 août 2023
Avis spontané
Réponse de PaWz
Yay, we are so glad to hear that your pups love there new bed!!! We hope you shop with us again soon
Staff very obliging and friendly to…
Staff very obliging and friendly to deal well
14 août 2023
Avis spontané
Réponse de PaWz
We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again
pet pawz automatic kitty litter
Recently bought the pet pawz automatic kitty litter. Had some issues with it because we overfilled the litter but the customer service representative on pet pawz responded to us very quickly and helped us troubleshoot.
11 août 2023
Avis spontané
Réponse de PaWz
We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again
The 2 GSP’s love their beds
My daughters GSP’s love their new beds very comfortable and the quality was better than I thought. Removable covers makes washing easy
3 juillet 2023
Réponse de PaWz
Yay, we are so glad to hear that your pups love there new bed!!! We hope you shop with us again soon
Dissapointed!
Not enough padding and is becoming as flat as a pancake.
Shame as purchased a spare.
Do not recommend for large / heavy pets
3 juillet 2023
Réponse de PaWz
Good afternoon Katina,
We are sorry to hear that you are disappointed.
Please send us an email to info@petpawz.com.au we will one of our friendly customer service team to help come to the best solution for everyone😊
Well done.
Ordered this dog fence x2. Got both earlier than stated, even if they came a week apart.
Both products were complete & easy to erect.
2 juillet 2023
Réponse de PaWz
Yay, we are so glad to hear that your pups love there new bed!!! We hope you shop with us again soon
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