PetRehomer Avis 

Adopting my dog from this
Charity was made easy with love and care by the dedicated team who support you through the every step of the process. This love and support continues after when you need it too. I highly recommend using this charity matching up people and dogs from home to home! He has settled well now and it’s wonderful to see our dog relaxed and happy - Peanut really brings so much joy to our lives !

We adopted our beautiful and extremely naughty beagle from Pet Rehomer and found the whole experience straight forward and easy with the helpful support from Jenni and the gang the whole way through the process. We can't thank them enough 💯

We have just adopted our third dog through Petrehomer, another positive and engaged process where we were able to ask lots of questions and have a video call to discuss his needs and routines with his owner. His owner asked us lots of questions too! He has settled in like a dream, even with 3 other dogs in our home, and is enjoying his new pack! The Petrehomer team are always kind and supportive with the aim of putting the pet first, always.

Terrible. I was open and honest about my dog, who does have some residual behavioural issues after being abused in his first home. These issues formed 90% of the information available to prospective adopters, the way the information was presented made him sound like a problem dog, not a beautiful, clever, loving boy with a bit of baggage. The online form doesn't specifically ask why you are seeking to rehome your pet, they decided, without consulting me, that it was because of behavioural issues, bit it isn't, it's because we are struggling financially, like so many other people. I have removed my dog from their website and would rather do without things than see him misrepresented in this way.

An awful experience, they do not do due diligence on the pets they are rehousing or the owners but very quick to take your money, avoid at all costs and go with a genuine charity that cares about the animals and not just about the money.

Petrehomer UK The UK Model For Other Dog Rescues To Emulate.
Since early 2024 I had been assisting an ex neighbour in Nunhead London to offer a 'forever home' to a dog or a pair.
My ex neighbour in her early 80's has no mobile phone, so using my laptop and multiple visits to the local library was the format.
Four rescue dogs in total, Valentino (ex rescue from Bosnia) passed away after just ten months from a brain tumour, the other three for various reasons had to be returned.
Over the last two years and literally many hundreds of hours later, I had in that period applied for dogs from approaching ONE HUNDRED 'Dog Rescues' from Battersea to pardon the pun 'every man and his dog.'
Making literally hundreds of applications was time consuming and wearisome. Watching paint dry comes to mind.
Since January 2026 I had endured over ten weeks (at least one full day each week) making applications.
Being in her 80's many doors were closed.
This lady had cared for seventeen rescue dogs over a period of fifty five years, and could not be more 'qualified' or experienced.
From a monu'mental' list finally at the eleventh hour I explored PetrehomerUK.
OUR SHIP HAD COME HOME.
This dog rescue (cats, rabbits & more) is a genuine one off.
LOL think of a speed dating site for humans finding pets.
However there is nothing 'blind' about this.
How this matching service is run should be the norm NOT the exception.
If this was the norm then then the majority of dog rescue 'centres' run at huge cost would become redundant.
WHY? You are 'meeting' the present pet owner at their home.
Easy Peasy Lemon Squeezy AND Stress Free.
1) Set up your profile, this enables anyone offering a pet to check you out.
You can share photos, your experience and what you are seeking eg: must be house trained, not pull on the lead, not be reactive to other dogs.
2) Search for your potential pet. The site is so easy to navigate.
When you find a potential 'match' you can express an interest.
NOTE: Dear Jenny that runs the charity asks that a maximum of FIVE are applied for.
We applied for TWENTY FOUR and the small dedicated team had to sift through every application.
3) The team will then shortlist eg the five down to two.
4) The team then reaches out to the owner, 'Mrs X wants to offer a home' the owner if happy with your profile will then respond.
5) If 'yes' you are then requested to make a REFUNDABLE payment of £249 (for dogs, single or a pair, which by comparison is a SIGNIFICANT saving compared to other 'rescues').
6) Home check then arranged via a video call (filmed on your phone) if all ok:
7) Video call arranged with the owner/s, this is a wonderful opportunity to meet the owner/s and the dog/s, also to ask any questions.
8) If both sides are satisfied then a visit is arranged to meet and 'walkies.'
If all OK you might be returning with your new dog/s or maybe will return a few days later to make it happen.
9) If during the home owner video call either side decides there could be a mismatch, you will be issued with a FULL refund.
Jenny who runs this charity went over and above the call of normal duty in helping my ex neighbour to find a suitable match.
So out of approaching ONE HUNDRED 'dog rescues' if you are wanting to offer a 'forever home,' or you are at home and need to give up your pet,
PETREHOMER
Should always be your first port of call.
Trust me I have been there, done it, and got the doggy T Shirt!

Awful place, when I spoke to Dogs Trust and RSPCA they hadn't heard of them
They don't answer your questions or concerns won't speak to you and only seem.concerned with their fee, they push for rehoming (see other reviews) they should be shut down

Very disappointing experience as a rehomer.

I listed my pet, a lovely 5 month old kitten. I had an enquiry through the website dashboard. Everything went smoothly along and an admin set up a Whatsapp group for myself and the potential adopter, after the adopters home check was made (by video call).

So we go into the group, the admin puts their welcome message in and the adopter and his added family members say absolutely nothing. No hello, no courtesy whatsoever. I write my own welcome message into the group saying hello, thank you for interest, i am happy you are interested in my lovely cat etc. I tell them i will unfortunately not be able to conduct a video call to show my cat in his current home due to personal reasons (privacy reasons) but that i would be happy to share any pictures and videos of my cat and answer any and all questions they may have. They had no questions. I did not see a single thing typed into the group from any of them over a day and a half period. Meanwhile, the admin rings me instantly and is trying to understand why i wont do a video call. She reassures me that she will do her best and to leave it with her. I do this and i hear absolutely nothing again for this same day and a half period, until my listing is deleted and the rude adopter has withdrawn without saying a word to me. He had been discussing all details behind my back with the admin and i was left to guess what was happening.

Make no mistake, this charity is very much biased towards the adopters because they are the ones paying and they are very friendly and efficient when things are going well for them. But, as soon as any hiccup arises, it seems that the rehomer is just dropped like a bad habit.

As it stands now, i am effectively banned from relisting my cat until i comply with a video call in my home. To me this is an invasive thing to have to do and i think this charity should be more accomodating with this.

TL;DR: beware of this charity as they treat you like royalty when things are looking up (for them) but drop you and punish you when things dont go perfectly for them!

Superb support from the staff (the two Jennifers), thorough checks to ensure the adopter is right for the pet and then constant help and support throughout the whole process. Highly recommend using this wonderful charity.

Brilliant charity who help people responsibly rehome their pets. I got my dog via them in September and it was a thorough process where I had to create my profile, I was home checked and then had a video call with the owner where we saw the dog and vet records were shared. I would not hesitate to use them again to get another dog, and I recommend to my friends and family.

We recently listed our beloved dog for adoption through PetRehomer, hoping to find a suitable home nearby so we could still see him occasionally. Initially, the experience was promising. Jenny from the PetRehomer team was quick to respond, list our dog, and discuss our specific requirements. We appreciated that she understood our desire not to rush the process and emphasised that we should only proceed if we felt comfortable with the adopters.
Within just one day, we received an application and were advised to follow their adoption process, which included a home visit and as many meet ups as we felt necessary. This was important to us, not only to ensure the adopters were a good fit for our dog, but also that our dog was a good fit for them.
However, things took a turn when the adopters wanted to take our dog after just one park meetup. We expressed our concerns, especially since my wife hadn’t met them yet and we hadn’t completed a home visit. Despite this, we received a call from Jenny pressuring us to hand over our dog, stating that the home visit was unnecessary, even though it’s listed as a key step on their website. She warned us that the adopters might withdraw if we didn’t comply within a week.
We felt unheard and pressured, especially as we were about to leave for a holiday and had simply asked to wait until our return to finalise the process. The adopters eventually withdrew, and Jenny blamed us for being unable to commit, even though we were just trying to ensure a smooth and thoughtful transition for our dog.
In our view, PetRehomer failed to set clear expectations with the adopters and abandoned their own process under the pressure of a paying customer, overlooking the well-being of the dog in the process. If you deeply care about your pet and want to ensure a proper introduction and transition to a new family, we would caution against using PetRehomer. Unfortunately, it seems that when adopters push for a quick handover, your concerns and your pet’s well-being may be overlooked.

We were looking to get a dog as we lost our dog in February, pet rehomer helped us. The system they have is second to none. We found our pup and with the help of the team especially Jenni ❤️ we managed to get our new pup.
I would and have recommended pet rehomer first class service and team
Thank you all x

Seemed like a good idea but wouldn't accept my advert as there are some behaviour issues I was upfront about and would expect any rehomer to consider carefully. I realise it's difficult to rehome an occasionally challenging dog (he can resource guard) but their rejection of animals with any behaviour problems is hidden away in the FAQ section of the website - really not obvious unless you hunt for it. Why not just put that on the front page? And they deleted my account without explanation, or rather they messaged me but had already deleted the account so I couldn't access the message, and then completely ignored my email, which is just rude. So after digging through the site, I assume this was the problem.

Absolute useless site after 2 weeks of messaging backwards and forwards to try and get my advert approved I received a email this morning saying my advert wasn’t approved and they have deleted my account!!