We were looking for a buggy for our two aging chihuahuas. There was a large choice of quality pushchairs for various types of use. The one we chose is perfect and we bought the mattress to go inside.... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We bought the Innopet Comfort AIR ECO | All-Terrain Dog & Pet Stroller for our 10yr frenchie who has IVDD bit still loves going on the beach and in the sea when he can. It is absolutely amazing and... Voir plus
L'entreprise a répondu
Patrick gave me the time to explain my westie's specific needs and advised me thoughtfully and carefully. He suggested options available and advised me thoroughly. He gave me expert accounts of the pr... Voir plus
L'entreprise a répondu
My dog strained a ligament in back leg, vet said extremely minimal movement for 8 weeks, so I bought the innopet stroller which arrived promptly. It is absolutely brilliant, light, beautiful engineeri... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Pets Own Us is a business inspired from a combined love for our furry family members, a passion for interior design and innovative products that makes life with our four legged furry friends fun. We love what we do! We are a small dedicated team of pet parents and our pets do indeed own us. What makes us unique is our dedication to blending smart design and innovation, resulting in an impressive range of products that enrich the lives of pets and their owners. Every detail, big or small, at Pets Own Us is born from the perfect mix of creative flair and practical use. As an exclusive online retailer, we focused on pet travel and mobility, we understand the desire of pet owners who wish to explore the world with their faithful companions. Whether you're off on a grand adventure, a quick getaway, or just managing your daily routine, Pets Own Us equips you with tools that turn every journey into a joyful shared experience. We pride ourselves on top quality customer service and would love you to hear from you. Get in touch with any questions regarding our products range.
Coordonnées de contact
128 City Road, EC1V 2NX, London, Royaume-Uni
- +447742933386
- support@petsownus.co.uk
- petsownus.co.uk
4,9
Excellent
176 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sturdy pet pushchair
This is a great, well made pet pushchair, easy to put together, my fur baby took to it straight away, would have been 5* but when we received the item there was a part missing ,contacted the company and sent it out very quickly. Would definitely buy from this company again very pleased
13 mai 2025
Avis spontané
Réponse de petsownus.co.uk
Thanks so much for your lovely review! We're really glad to hear your fur baby took to the pushchair straight away — that's always the best sign! 😊 Sorry again about the missing part, but happy we could sort it quickly for you. We really appreciate your kind words and would love to welcome you back anytime. Thanks for choosing us! 🐾💛
Réponse de petsownus.co.uk
Dear David,
Thank you for your feedback. We’re truly sorry for the delay and understand your frustration.
However, we feel a 1-star review doesn’t reflect the full picture or the efforts we’ve made to communicate openly and offer solutions. For clarity, here’s a brief timeline:
11 May – Order placed
12 May – We emailed about the delay and provided an estimated delivery (4–6 June)
12 May – You replied with concern; we responded promptly with clarification
19 May – We followed up with a full apology and offered a refund or to wait (plus 10% off)
You chose to wait, which we appreciate
Given this, we’re disappointed by the review while you're still expecting delivery, despite our transparency and goodwill.
We welcome all feedback, but we also believe reviews should consider the full context. Thank you again — we're committed to getting your order to you as soon as possible.
Kind regards,
Pets Own Us Customer Service Team
Communication was very impressive
Communication was very impressive. My questions were answered quickly and professionally.
Shipping was also very fast.
Based on my experience I have no problem recommending them highly!
8 mai 2025
Réponse de petsownus.co.uk
Thank you so much for your lovely review. We're really glad to hear that you were happy with the communication and fast shipping — it's exactly the experience we aim to give every customer.
We truly appreciate your recommendation and your support. If there's anything you ever need, we're always here to help.
Thanks again,
The Pets Own Us Team
Réponse de petsownus.co.uk
Appreciate the recommendation—means a lot! Let us know if you need anything else. 🐕🦺
Réponse de petsownus.co.uk
Thanks so much Michael! Really glad to hear you were happy with the service received and thanks for taking the time to leave a review.
Great Service
Great Service - thank you Andrea. Quality products at good prices. I would definitely recommend them. Prompt and attentive with any enquiries. Many thanks
20 avril 2025
Réponse de petsownus.co.uk
Hi Julie, thank you so much for the lovely review! 😊 We're really glad to hear you were happy with the service and the products – Andrea will be thrilled to hear your kind words!
It means a lot to us that you'd recommend us, and we’re always here if you need anything in the future.
Thanks again for taking the time to share your experience!
Caring and compassionate
We had ordered a pushchair for our beautiful boy Percy, however he went over the rainbow bridge before it was due to arrive. Andrea was able to cancel the order, even though it was already with the carrier.
10 avril 2025
Réponse de petsownus.co.uk
Hi Deedee, thank you so much for your kind words. We’re so sorry to hear about your beautiful boy Percy — sending you all our love during such a difficult time. 💛
Andrea and the team were truly touched by your message, and we were more than happy to help however we could. If there's ever anything else you need, please don't hesitate to reach out.
Take care, and thank you again for taking the time to share this.
With love, Pets Own Us
We bought a where's winnie car dog bed…
We bought a where's winnie car dog seat for our cocker spaniel who is very anxious about travelling. I purchased the blue car seat and got an email back to say it was out of stock and told me the ETA on a blue seat or I could swap it for the green one which they sent a link and photo to show. I chose the green as we were due to travel in the next few days. The delivery was very quick (next day). Our dog absolutely loves his seat for the car. He fell asleep in it quite a few times. Andrea who dealt with it all and was efficient and kept us informed. We could also track our order which was great so we knew when to expect it as they used DPD who give you a 1hr slot. Would definitely buy again from petsownus.
13 avril 2025
Réponse de petsownus.co.uk
Hi Nicola, so glad to hear your pup’s loving his new ride — even if it turned out to be the green model! Sounds like he's already turned it into his own little nap-mobile 🐶💤
Big shoutout to Andrea for keeping things running smoothly — she’ll be chuffed to hear your kind words. Thanks again for the support, and we’d love to see you (and your co-pilot) back soon!
Cheers, The Pets Own Us Team 🚗🐾
Excellent service
Excellent service - fantastic product. Andrea went above and beyond to keep us informed. Thank you.
9 avril 2025
Avis spontané
Réponse de petsownus.co.uk
Thanks so much for the kind words! We're really glad you loved the product and had a great experience. Andrea will be thrilled to hear your feedback – she’s awesome like that! 😊 Appreciate you taking the time to share!
I had a very good experience with Pets…
I had a very good experience with Pets Own Us. I have a Malamute who has arthritis in her joints and the start of spondylitis in her back. I knew I wanted the Innopet Hercules 2.0, I had been tempted to buy it for over 2 years but I was told by family members that buying this buggy was a huge waste of money and my girl would not go into the buggy. After yet another small slow walk around the block with my girl, watching her struggle, enough was enough! We were both stuck at home, no decent walks to enjoy, I was feeling it mentally, it was getting me down and I knew my girl was fed up too. And guess what? My girl did take to the buggy, she jumps in on her own after a day of putting treats inside it before the day I took her out for the first time. My girl really enjoys being pushed around, it has made a massive difference to both our lives. We are out on our jaunts everyday now. I was only able to get this buggy because Pets Own Us gave the option of paying in 3 via PayPal, without this, there is no way I could afford to get my dog what she needed. The buggy arrived well packaged and communication with Pets Own Us Team members was a positive experience.
1 avril 2025
Avis spontané
Réponse de petsownus.co.uk
Thank you so much for sharing your story.
It really means a lot to hear how the buggy has helped both you and your girl. It’s never easy seeing our pets slow down, and we’re so glad you trusted your instincts. Knowing she took to it so well and that you’re both enjoying your walks again is just brilliant.
Thanks again for your kind words — we’re really happy we could help.
Wishing you many more good days together,
The Pets Own Us Team
Fantastic
Absolutely a great pet buggie, fast delivery, easy to assemble, on the whole a great product and company
28 mars 2025
Avis spontané
Réponse de petsownus.co.uk
Thanks a ton for the lovely review! So happy to hear you’re loving the pet buggie and that everything was smooth from delivery to setup. We really appreciate the kind words—give your furry buddy a cuddle from us!
A great company to deal with
A great company to deal with. I found Pets Own Us after researching InnoPet strollers. Purchased the Allure model and am delighted with it. This well-made stroller was delivered very quickly by Royal Mail and is perfect for my 13-year-old Shih Tzu, who is slowing down with age but still enjoys going out. It was very easy to assemble thanks to the instruction video on the Pets Own Us website. A very helpful company.
26 mars 2025
Avis spontané
Réponse de petsownus.co.uk
Thanks so much for the lovely review Nick! We’re really happy to hear you found us while researching and that the Allure stroller is working out perfectly for your Shih Tzu – sounds like they’re still living their best life! 😊 Glad the video helped with the setup too. If you ever need anything else, you know where to find us!
So happy 😁
I found this company by accident and I'm so pleased I did. I got a great product at a really good price.
28 septembre 2024
Avis spontané
Réponse de petsownus.co.uk
Hi Julie,
Thank you so much for the fantastic review! 😊 We're thrilled to hear that you stumbled upon us and even happier that you’re pleased with your product and the price. Your satisfaction is what we strive for, and it’s wonderful to know we hit the mark for you. If there’s anything more we can do or if you need assistance in the future, please don’t hesitate to reach out!
Pet Stroller for Dachshunds!
Thank you for our wonderful pet stroller. It was very easy to assemble and it looks really smart with its red and black fabric. It is for our holiday next month so it has not yet been 'pet tested'. However our doggies have enjoyed short rides in it around the house!
The customer service was excellent from start to finish. Thank you
1 août 2024
Avis spontané
Réponse de petsownus.co.uk
Thank you for sharing your positive experience with our pet stroller! We’re thrilled to hear that it was easy to assemble and that you love its stylish design. It’s great to know your doggies are already enjoying rides around the house. We’re confident it will make your upcoming holiday even more enjoyable. We also appreciate your kind words about our customer service. Thank you for choosing us, and we look forward to serving you again in the future!
Réponse de petsownus.co.uk
Thank you for taking the time to share your feedback! We're thrilled to hear that you find our stroller both sturdy and well-designed, and that you had an easy assembly experience. Your satisfaction is our top priority, and we're glad to know our product met your expectations.If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
The Pets Own Us Team
Doggy Ride mini Trailer and Tow arm for Britch
We are very happy with it easy to assemble. We haven’t had chance to use because of weather but we know are dog will love it. We already have one for other dog and our new dog as tried it. Much improved since we bought our last one which is 8 years old. Would use this company again. Thank you PETSOWNUS.
4 juillet 2024
Avis spontané
Réponse de petsownus.co.uk
Hi Christina,
Thank you so much for your kind words and for taking the time to share your experience with the Doggy Ride Mini Trailer and Tow Arm. We’re thrilled to hear that you found it easy to assemble and that you’re pleased with the improvements since your last purchase.
We hope the weather clears up soon so you can start enjoying it with your new dog. It’s great to know that you’re satisfied with both the product and our service. We look forward to serving you again in the future!
Best regards,
The PETSOWNUS Team
Fantastic Customer service
Merlin (German Shepherd) has enjoyed a years trouble free walking in his Walking wheels wheelchair, over time and many miles the Knuckles started to relax and allowed the uprights to sag outwards.
I contacted Andrea who was straight on the case and I received replacement Knuckles within 2 days, free of charge.
I can't praise Petsownus enough for their customer service and response time. Fantastic!!!!!
Keep up the good work 👍
3 juillet 2024
Avis spontané
Réponse de petsownus.co.uk
Dear David,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Merlin has been enjoying his Walking Wheels wheelchair and that Andrea was able to resolve the issue with the knuckles quickly. Providing excellent customer service and support is a top priority for us, and it’s incredibly rewarding to know we’ve met your expectations.
Thank you for your kind words and for choosing Petsownus. We look forward to continuing to support you and Merlin in the future!
Best regards,
The Pets Own Us Team
Excellent repairs service
My front wheel on my Innopet Hercules broke, a replacement was sourced, invoiced and despatched inside 4 days. Excellent service
22 juin 2024
Avis spontané
Réponse de petsownus.co.uk
Thank you for your kind words! We're thrilled to hear that we could quickly address the issue with your Innopet Hercules front wheel. Providing efficient service is our top priority, and we're glad we met your expectations. If you need any further assistance or have any more questions, feel free to reach out. We appreciate your support!
Best regards,
The Pets Own Us Team
Andrea made it so much easier to buy a…
Andrea made it so much easier to buy a wheeled trolley for my dachshunds as I had very specific requirements and she was brilliant and very patient!
Sadly I didn’t find one in the style that I wanted due to a size problem!
I absolutely recommend buying from Petsownus and I will definitely try again when I can find a carrier that works for my dogs. Anna
24 mai 2024
Avis spontané
Réponse de petsownus.co.uk
Hi Anna,
Thank you so much for your kind words! We’re delighted to hear that Andrea was able to assist you effectively and that you found her support helpful. We’re sorry to hear that the style you were looking for wasn’t available in the right size, but we appreciate your recommendation and understanding. We’re committed to finding the perfect solution for you and your dachshunds, so please don’t hesitate to reach out again in the future. We look forward to helping you find the ideal carrier for your dogs!
Best regards,
The Pets Own Us Team
Problem solved …
I had a problem collapsing my City Hopper Dog Pram and the customer service was incredible: they followed up with a video from InnoPet that helped solve my issue (which turned out to be user error on my part).
The pram is fantastic. Great quality. I was just closing it wrong, but they were very understanding and patient and the video sorted it all out, so I can't recommend them higher.
23 mai 2024
Avis spontané
Réponse de petsownus.co.uk
Thank you so much for your wonderful feedback! We’re thrilled to hear that our customer service team was able to assist you effectively and that you’re enjoying your City Hopper Dog Pram. It’s great to know the video helped resolve the issue. We appreciate your kind words and recommendation. If you have any more questions or need further assistance, please don’t hesitate to reach out. Enjoy your pram!
Best regards,
The Pets Own Us Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.