Having written on here about unavailability of a basic item (disposable gloves), I have to say the customer service department have pulled it out of the hat! Was contacted and asked for details of the... Voir plus
L'entreprise a répondu
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I was kept to date with the orders at all times even until when the order would be delivered and when it was delivered I was provided with photographic evidence. Really great service and the sales re... Voir plus
L'entreprise a répondu
I stumbled upon this supplier, and the first thing which attracted me was the price for the weight of paper. Not only extremely good value, the paper works well with all media, and the processing and... Voir plus
L'entreprise a répondu
Thanks to Lauren , the customer service team. Thanks for carefully listening to the issue caused by the delivery agent, closely following up with delivery agent and making sure it’s delivered within... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de fournitures scolaires et matériel pédagogique pour enseignants
- aussi dans
- Fournisseur d'équipement scientifique
Écrit par l'entreprise
For generations we’ve helped to make sure science is one of the undisputed essentials of a great education. We’ve helped to take it off the blackboard and into the lab, creating a rich, hands-on world of test tubes, circuits, microscopes and awe. Supplying the tools of discovery that have helped young minds unravel the wonder and joy of experimentation and exploration. And we won’t stop developing the new products and resources that keep pushing lessons into exciting new places. We empower science departments with high quality equipment, expert advice and technician-to-technician support. So, you can empower students with practical skills, invaluable knowledge and a lifelong love of scientific discovery. We are Philip Harris. Explorers of science since 1817.
Coordonnées de contact
2 Gregory Street, SK14 4HR, Greater Manchester, Royaume-Uni
- 0345 120 4520
- enquiries@philipharris.co.uk
- philipharris.co.uk
4,8
Excellent
160 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I made a slight mistake with the…
I made a slight mistake with the address and when messaging to correct it they responded rapidly and sorted the problem efficiently and with a wonderful friendly atmosphere to them
28 août 2026
Réponse de Philip Harris
We are delighted to hear that we could efficiently resolve the address correction for you. Our team always aims to provide friendly and helpful assistance, and we're so glad we met your expectations. Thank you for your kind words!
Ease of use of website
Ease of use of website, excellent price and quick delivery. All in all a very good experience.
7 septembre 2026
Réponse de Philip Harris
We're so happy to hear you found our website easy to use and appreciated our excellent prices and quick delivery! We truly value your positive feedback.
Excellent Customer Service
After realizing we hadn't received our parcel, we contacted customer support. Kelly Duffy helped us check the tracking and informed us that the package had unfortunately been returned as undelivered. She handled the situation flawlessly, resolving the issue as quickly as possible and arranging for the items to be re-sent via a next-day delivery service. Truly excellent customer service!
9 septembre 2026
Avis spontané
Réponse de Philip Harris
We are so glad to hear that our team was able to assist you effectively with your parcel delivery. We always aim to resolve any issues promptly and ensure a smooth experience for our customers. Your kind words are greatly appreciated!
Quick response to resolve an account…
Quick response to resolve an account problem with a nice simple solution. Thankyou Leigha.
11 septembre 2026
Avis spontané
Réponse de Philip Harris
We're so glad we could quickly resolve your account issue with a straightforward solution. We appreciate your kind words and positive feedback!
Very efficient and prompt replying to…
Very efficient and prompt replying to emails. Great customer service
10 septembre 2026
Avis spontané
Réponse de Philip Harris
We are so glad to hear that our prompt email replies and great customer service met your expectations. We appreciate your kind words!
Can't fault the service
Can't fault the service. Very quick and efficient.
9 septembre 2026
Avis spontané
Réponse de Philip Harris
We're so happy to hear that our service was quick and efficient for you. We appreciate your kind words!
Thanks to Lauren
Thanks to Lauren , the customer service team. Thanks for carefully listening to the issue caused by the delivery agent, closely following up with delivery agent and making sure it’s delivered within 24 hours. I really appreciate your help and
Co orientation on this. Thanks once again for quick response.
8 septembre 2026
Avis spontané
Réponse de Philip Harris
We are so glad to hear that our team was able to resolve the delivery issue promptly and ensure your package arrived within 24 hours. Your appreciation for our quick response means a lot to us.
Stock- did not have to wait for…
Stock- did not have to wait for delivery which was very quick
3 septembre 2026
Réponse de Philip Harris
We're happy to hear that our quick delivery met your expectations. Thank you for your positive feedback!
good service
1 septembre 2026
Réponse de Philip Harris
We are so pleased to hear that you had such a positive experience with our service.
Great service & fast delivery
Great service & fast delivery. Competitive prices. Definitely will return.
1 septembre 2026
Réponse de Philip Harris
We are so pleased to hear that you had such a positive experience with our service and delivery, and that our prices met your expectations. We truly appreciate your kind words and look forward to your return.
Réponse de Philip Harris
Thank you for your review.
Listen to customers
I tried to order chemicals online, but the order was restricted despite the fact that all of my required forms and documentation are already held on file.
I also specifically requested that the delivery be delayed, only to find that it was delivered the very next day. I’m not sure why the option to delay delivery is offered if it isn’t actually going to be followed.
Finally, charging a flat £30 delivery fee for chemicals seems particularly unreasonable when spending several hundred pounds on an order. The delivery charge should surely reflect the size and value of the order rather than being a blanket fee.
Overall, the ordering and delivery process could be much more straightforward.
1 septembre 2026
Réponse de Philip Harris
We appreciate you taking the time to share your feedback regarding your recent order Robert. We are genuinely concerned to learn about the difficulties you encountered and will call to discuss further. Thanks, Lauren
Super fast dispatch and delivery…
Super fast dispatch and delivery however boxes came very damaged (the side is split open). Which is not the companies fault however they may need to have a word with their courier. Otherwise the customer service was really helpful.
28 août 2026
Réponse de Philip Harris
We appreciate you acknowledging our fast service and helpful customer support. We are concerned to hear about the damaged packaging and will certainly address this with our delivery partners to prevent future occurrences.
Excellent after sales treatment
I believe Philip Harris must be a very reputable company. I was very pleased with my weighing scales but disappointed with the size of the weighing dish. Philip Harris listened to my concerns and have given me a discount, which I believe is very fair. I would definitely buy from them in the future
1 septembre 2026
Avis spontané
Réponse de Philip Harris
We are so glad to hear you were pleased with our weighing scales and that we could address your concerns regarding the dish size to your satisfaction. We appreciate your positive feedback and look forward to assisting you again in the future.
Réponse de Philip Harris
We're glad to hear that our service and delivery met your expectations. We appreciate your positive feedback!
All prodcuts arrived safely and are in…
All prodcuts arrived safely and are in amazing quality.
28 août 2026
Réponse de Philip Harris
We're so glad to hear your products arrived safely and are of amazing quality. We appreciate your kind words!
The weighing bowl is extremely small
I liked that the digits were in analogue and metric as I follow both types of recipes.
I liked that the digits were well spaced out and if I wanted to weigh 2oz I could clearly see.
I did not like the weighing bowl being so small. I would say more or less impossible to get 1lb of flour in.
27 août 2026
Réponse de Philip Harris
Thank you for talking to me Denise. I will resolve this as agreed. - Lauren
I had an order to return and as I…
I had an order to return and as I purchased two items and only used one. They were very helpful in solving my query and quite fast at replying. I am satisfied with the items and the service
31 août 2026
Avis spontané
Réponse de Philip Harris
We're so glad we could assist you with your return and resolve your query quickly. It's wonderful to hear you're satisfied with both our items and the service you received. Thank you for your kind words!
Very competitive price
Very competitive price due to carriage being free for orders over £40. Delivery was next day.
26 août 2026
Réponse de Philip Harris
We're so glad to hear you appreciated our competitive pricing and fast delivery! Your positive feedback truly brightens our day.
Réponse de Philip Harris
Thank you for your wonderful feedback!
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