Phoenix Gas Services Avis 

OK took the plunge of getting the boiler replaced..as we have use Pheonix before for servicing the old boiler and had no issues we went through them again... the survey was professionally done and options left... we decided and called to give the go ahead... installation was set for 3 days later.... installation engineer arrived ... checked the system and got on with the job....boiler replaced ...radiators.flushed filter fitted ..oh and a radiator fixed!!!and all done by 13:00 then he went and it was the electricians turn..busy man didn't arrive until 16:30... but cracked on straight away...we had a manual thermostat/timer in the kitchen...I asked if he could fit the wireless one in its place...he had a quick look as to see if it would leave a mess more than anything...was all tiled with a small hole for the power wires.....he re did the wiring and fixed the unit into the same place the old one was and it looks perfect....he then preceded to talk me.through how the thermostat works and even programmed it for me!!!! All finished by 17:00.... everything cleared away and tidy no mess left overall very pleased also got the servicing pack with them very good price very good quality very good company.....would not hesitate to use again

Brilliant experience with Phoenix . We had a whilst new heating system . The 2 engineers who came were professional, on time, polite and hard working. The company followed up the work to check that we were happy. The initial survey was excellent and the surveyor was brilliant at advising us on what we did / didn’t need . Would recommend !!

Great service from start to finish. Competitive quote, friendly staff, fitting within a week of the initial quote. Masks were worn when in the property so covid safe too.

Had a boiler fixed, very happy with the service,staff polite, all works fine.

Really impressed, great customer service from the office and really friendly contractors who just get on with the works trying to keep the mess to a minimum. We had a few teething problems after the installation but they were quick to get someone out to sort the problem. Professional with honest advice. It was a clear choice which company to choose when obtaining quotes. Thanks!

Brilliant service from start to finish, really impressed with the install the guys were polite and did a brilliant job. I would like to thank every one especially Lyndsey who helped to make it run smoothly from beginning to end. Would recommend Phoenix Gas every time.

I had a few quotes for a new boiler. Phoenix Gas came out tops. My new boiler was installed by a lovely man. My stair carpet was covered by protective plastic. The
old boiler was taken away and everything was left clean and tidy. I was very impressed.

Couldn't of been happier with the service from the sales rep who came out and the engineer himself. Firstly it was easy to choose the right boiler for us after speaking to the rep. Helped me choose and broke down what we would be doing payment wise. No complications at all. Secondly the engineer who fitted the boiler. Local lad, very easy talk to and quickly got a long with him which made the fitting easier, rather than treading on eggshells trying get past or make small conversation. He left absolutely zero mess and asked before he had to re route a pipe and showed that it wouldn't be a visual problem. I would 100% recommend these to anyone.

Didn’t have a very good experience with Phoenix gas tunstall stoke on Trent they installed electric combi boiler that just wouldn’t work after week or so of investigation no heating they finally mended it not happy at all , then they damaged my living room door they replaced it but the door was put on twisted just sprung open so they came out couldn’t fix it we went in lock down after lock down I waited for them to come they didn’t so I called them after numerous calls they came out still didn’t fix it had more phone calls till they finally did in 2nd week of November totally disgusted would I recommend them no

not impressed with the lies as a council tenant.left me with no heat ..hot water .had to turn it back on the next day myself. come to service told did not need it .but needed antifreeze .then get letter to say i was not in to service it the 1st time?.i was in and he
turned it of did not turn it on again then went .if i had not rang they would turn up to service it a second time ...now told for antifreeze i have to wait till next year which makes 24 months for antifreeze to be put in .

Absolutely appalling customer service , went home after a long day at work no hot water or heating !!! Rang the emergency number provided by them few times and left them few massages , no one rang back!!! What a disgrace!!!

Left my mum of 75 without gas for 3 weeks. No sign of sorting out the issues we had. Can't speak to a manager. Demanding a refund and going to a competent gas service company.

We have had two new boilers, annual service our heating system and fixed underfloor heating. Honest reliable and highly recommended.

Fantastic friendly service, so glad I chose them to fit my new boiler.

A new boiler fitted by Phoenix yesterday. The engineers arrived promptly, explained the work to be done and estimate of time to complete. Their work was exemplary and when completed and the heating system fully tested to their satisfaction, they removed the old boiler and then left everything clean and tidy
I cannot rate them highly enough

Had boiler serviced this morning by Chris Holdcroft from Phoenix Gas. Very professional polite and thorough. Excellent service and I would definitely recommend to others and use again.
Thank you.

I’ve just had fitted a new boiler and four radiators first class job and And the workmen kept the house nice and clean can’t fault them well recommended

Can't be faulted, from the cost for the boiler and installation to the engineer who came out to fit my new boiler. Customer service is first class too. Highly recommended and fully deserve 5 stars.

First class from start to finish and a good price too