Photospecialist Avis 

253
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

ordered a few times now. I was looking for a shop that ships within Europe so there would not be delays with customs/extra charges. Prices on photospecialist are excellent compared to other online re... Voir plus

Noté 1 sur 5 étoiles

I placed an order and can't get a refund. I placed an order which the company cancelled themselves, citing an internal "systems issue." That's fine mistakes happen. What isn't fine is that nearly a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered my item from another provider but they said I had to pay a different way and returned my money for some security reason. In the meantime I found the item few euros cheaper here, ordered it... Voir plus

Noté 5 sur 5 étoiles

I was able to get the exact battery i needed, only took a couple of minutes to send order, very simple process, delivered promptly, would definitely use again

À propos de l'entreprise

  1. Médias & édition

Informations provenant de diverses sources externes

Photospecialist is a leading specialist of photographic and video equipment with 40 years of experience. Competitive prices, expert advice and excellent service


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

253 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 26 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,8

Tous les avis

(253)

53 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Top quality

Top quality, fast delivery. Highly recommended.

12 juin 2023
Avis spontané
Logo de Photospecialist

Réponse de Photospecialist

Thank you so much!

Noté 5 sur 5 étoiles

Good prices

Good prices, prompt delivery, good communication, extensive inventory of products.
Will use again.

29 mai 2023
Avis spontané
Logo de Photospecialist

Réponse de Photospecialist

Thank you so much!
Happy to read you are so satisfied.

Noté 4 sur 5 étoiles

I am delighted with my recent purchase…

I am delighted with my recent purchase from Photospecialist. My camera backpack/trolley was delivered very promptly and I was informed at every level when it would arrive. I was thrilled with the product and the price was indeed a bonus. I will be using your services again. Thank you got a wonderful experience.

9 mai 2023
Avis spontané
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Réponse de Photospecialist

Thank you so much for your kind words!
I'll be happy to see you again.

Noté 5 sur 5 étoiles

Excellent Service

The overall experience, the ordering - easy to do, the time lag in receiving my order - excellent and the products are great

8 mai 2023
Avis spontané
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Réponse de Photospecialist

Thank you so much!

Noté 1 sur 5 étoiles

Refund never recieved - almost 600 euros !!

Made an accidental order last month, and immediately requested a cancellation and refund from them via email. They don't provide any option on the website to cancel the order ourselves if we made an accidental order. Anyway, weeks later, here I am with no refund. Nearly 600 euros in debt now and the bank is charging interest on it this week. Customer service said they have already issued the refund but I never recieved it. I will never buy from them again. S

30 avril 2023
Avis spontané
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Réponse de Photospecialist

Thank you for taking the time to write this review.

My apologies that this is not going as expected. I can see that my colleague has request the refund a few times now, but somehow it is not getting through.
I will make sure this will be done asap for you.

Noté 4 sur 5 étoiles

Good service from Photospecialist.ie

Good service from Photospecialist.ie - shipping is a little slower than others but the item arrived well packaged and in perfect condition. One star removed for communication - never received tracking info promised by the site and the item wasn't shipped immediately - so when you're spending a lot of money you can get stressed. Will order from them again as they have the most competitive pricing (if I'm not in a hurry to get something)

10 avril 2023
Avis spontané
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Réponse de Photospecialist

Thank you for your kind words. The email with the track&trace should have been send automaticly, but this didn't happen. I am sorry about that.

Noté 5 sur 5 étoiles

Photospecialist 5 star!

Delivery was very fast, Lens price better than anywere else.The lens was very well packed. Highly recomend Photospecialist to everyone!

24 mars 2023
Avis spontané
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Réponse de Photospecialist

Thank you so much for your kind words. Hopefully we will see you again.

Noté 1 sur 5 étoiles

Overcharged by €200

Update March 12:
I have meanwhile received a request to provide more detail. Here is my order number: 11685054. Again, my grievance is that you marketed this product as part of the Sony Winter Cashback while Sony denies this.
Update March 8:
I downgraded this assessment from two star to one star because customer service does not reply to mails.
===
I believe Photospecialist is a frontend for Kamera Express.
I purchased a Sony A7C body from this store. They clearly advertised this product as qualified for the Sony Winter cashback scheme which means that the buyer can claim €200 back from the manufacturer after one month.
I filed all necessary documentation and received approval from Sony for this stage. Only to be told later that Kamera Express is not a participating retailer for the cashback program so that my claim was rejected.
From then on Photospecialist made me feel that they do not take their customers seriously. I had to explain multiple times Sony's position and I felt pushed back and forth between these tow companies.
I am still waiting for my €200.
Good customer service looks like this: "We apologize for you troubles. Here are €220 ( an extra €20 for the hassle we caused). We will liaison with Sony on our own. Sorry once again."

27 février 2023
Avis spontané
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Réponse de Photospecialist

Thank you for providing your details in updating your review. We have our manager look into this case right now and hope to solve this as soon as possible with you.

Noté 1 sur 5 étoiles

Fraudulent same day shipping claim on website

Fraudulent claim on website that they ship in stock items same day. When I queried not getting a tracking number after 24 hours I was told "Within 1-4 business days, you will receive an email from us with the shipping information (track and trace)."

Don't seem to be able to reply to the suppliers response, so updating here. We
Website states "If you place an order on a business day before 3pm, we will ship your order the same evening - if in stock and if we have received the payment. You then will receive the order in 4 working days by DHL, unless a different delivery time is mentioned on the product page" No mention of needing to transfer stock from a store to the warehouse. This claim is simply dishonest.

9 février 2023
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Réponse de Photospecialist

We'd like to look into your order. When everything is directly in stock, we will indeed ship the same day if you order before a certain time. It is also possible that the articles are in stock, but not in our warehouse. Than we have to get them back from the store stock, to send to you and it could take 1-4 business days before we will ship.

Noté 4 sur 5 étoiles

Good reliable with minor mishaps.

I have ordered a few items from this site now, flashes, bags and other things. I have always recieved my item, maybe a day or two later than expected. Not sure if it's photospecialist issue or the delivery service. When contacted by phone, was no number however when contacted by email the response is very good, within 24hrs for me. Only once have I not recieved a tracking number but was informed via email of dispatch etc. They are cheaper than Amazon, products are reliable and I will continue to buy my gear from this site.

18 novembre 2022
Avis spontané
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Réponse de Photospecialist

Thank you for ordering with us several times! I see there are still some points where we can better ourselves, but we're happy that most of it is to your liking!

Noté 1 sur 5 étoiles

Total Scam!!

Total Scam!!!
this company is group of imposers which will be in jail soon I have report them on CCPC and I have also noticed UK and Netherland to look after them, this rubbish people lie publicly and scam serious buyers The legal steps are all ready in progress towards them!
Non of their phone numbers are existing and working contact, their chat on website us not working as well, there os no way how to contact them other than email and this BASTA--S will waist your time with stupid lies to cover drop shipping. This is probably group of teenage smells with acne on the Ars which teasing patience of good customers. This time they pissed off wrong person! this will be painfully for them and if those think that they are not trackable or touchable this mistake will be their last bloody adventure.
Update
we still have no Camera on the way this people are just having a good fun of us, keep to feeding our company with nonsenses as digital slip as proof of package which were never shipped we have no tracking and on the order profile is still no change. This is company committing a daylight crime not running business. We are waiting 14 days to get the shipped something they pretend to have IN STOCK.

9 novembre 2022
Avis spontané
Logo de Photospecialist

Réponse de Photospecialist

We're very sorry to read how you feel about your order. There is a product of your order which is in stock, but not directly at the warehouse. Unfortunately something is going wrong with getting that product. In the meantime the rest of your order has been shipped and delivered today. We will contact you about the last product.

Noté 1 sur 5 étoiles

Products marked in stock > not in…

Products marked in stock > not in stock, instead shipped from stores to their warehouse, > delayed shipment, despite website stating if ordered & paid pre 3 pm > ship same day.
Listed delivery on their website 2-4 working days. One rep contacted got snarky & tried to state that this meant the time to ship.
Not received yet > min 14 days/9 workdays delay.
NOT in Ireland. Asked for review > got it.

Edit: (Monday, 7th November 2022)
Despite having the exact same review on their preferred review service listed on their website, and having my full name here, they tried now to delist my review and asked for missing details including my email address, phone number, Reference number, and full name (which is listed here anyways) Claiming this is not a genuine experience, and in this way trying to remove my review...

4 novembre 2022
Avis spontané
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Réponse de Photospecialist

We didn't ask to remove the review, we only asked for your details to look into this case. In the meantime we spoke to each other and unfortunately we couldn't compensate you to your liking. Our apologies for the inconvenience again.

Noté 4 sur 5 étoiles

Placed a order 3 days ago

Placed a order 3 days ago, confirmed by email they got the order, no more information and it should be here by tomorrow,
Parcel did arrive, a little late due to delivery company, not photo specialist,

13 octobre 2022
Avis spontané
Logo de Photospecialist

Réponse de Photospecialist

Sorry to see that your package had a delay. Luckily it has been delivered today!

Noté 1 sur 5 étoiles

Selling Out of Stock Items

I purchased an item that was showing as in stock. After nearly a week I contact them as I expected a shipping email. They eventually responded telling me the item was out of stock and id have to wait, I even had to ask them to update the website. They told me there was an order due and it would be ready within the week. I queried again after the week had passed and the item was not available. After requesting a refund, it processed in a reasonable time frame, but the whole experience was terrible.

27 septembre 2022
Avis spontané
Logo de Photospecialist

Réponse de Photospecialist

We apologize for the inconvenience. It looks like there was a stock difference afterwards. Sorry for the misinformation. We're glad that we handled the refund in a reasonable time frame.

Noté 5 sur 5 étoiles

Excellent service

Excellent service. I called a couple of days after ordering for an update. It took a couple of minutes on hold but when I got through the representative was very helpful. He gave me the delivery date and emailed me the tracking link while I was on the line. The camera was delivered on time. The only complaint I could have is that the parcel delivery driver left the €1600 parcel at my front door as I was out.

8 septembre 2022
Avis spontané
Logo de Photospecialist

Réponse de Photospecialist

We're happy to read that everything was to your liking. Sorry to read that the package was left at your front door. Don't hesitate to contact us is something is wrong with it.

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