PH TRAVEL LTD Avis 

Booking a ticket is a click of a button. That is the easy part that can be done with any company. We were stuck in DUbai and PH stayed in touch and tried to advise and help as much as they could regarding flights cancellations , refunds etc. I mainly spoke to someone called Robert who would promptly reply to my messages on WhatsApp and helped a lot answering my queries.

Quick and easy service. Amber is the best.

I found PH TRAVEL's Getaflight listed as a recommended provider on Skyscanner, advertising business class flights to Tokyo for around £2,300. When I clicked through and tried to pay, the transaction was declined by my bank. I then called Getaflight directly, and was told the flights were not available at that price, but they offered a different flight for around £3,200. I didn't agree to that purchase and ended the call to rethink my plans. They called me multiple times after that, and I received a fraud alert from my bank showing two separate payment attempts had been made on my card: one for £2,300 and one for £3,200, the higher figure being a price the Getaflight agent had offered me, which I had not agreed to.

I booked successfully elsewhere at a fair price. Despite this, the Getaflight agent continued to call me multiple times, and also contacted me by email, text message, and WhatsApp, making clear that even an acknowledgement of the messages was considered agreement to buy the flights from them. I've had to block them to stop the constant messages.

I have reported this to Action Fraud and to Skyscanner for their bait and switch tactics and harassing communications. I would strongly advise other travellers to be cautious when clicking through from price comparison sites, and to check your bank statements carefully if you have had any dealings with this company.

Robert was really helpful

Great experience

Highly recommend Kevin who is very helpful

Great service from Kevin — friendly, helpful, and professional throughout. Excellent communication and highly recommended!

Ryan provided excellent customer service.

Thank you!

Kevin is super helpful, thanks for the service! Will definitely book again!

I had super helpful service from Ryan who got in touch with me via WhatsApp when he saw on his system that I'd twice tried unsuccessfully to make a booking.

I had a complex set of requirements, but he patiently listened to me, and once he understood the remit, he searched for flights that would work, coming back to me with several options over the duration of the call (We moved from WhatsApp to a phone call as this was easier).

We were on the phone for quite some time, as it wasn't easy finding the flights that would work , but we got there eventually plus I learned some useful tips for future flight searches/purchases. Very happy with the service and would come back to PH Travel Litd again.

The booking process was very simple and easy to use. I had to call them to confirm a few things, and their phone service was top notch. Full credit to Austin who really helped me on a query.

Austin was very helpful

Good service from Mr AUSTIN，very helpful.

Great experience booking our family trip from London to Caracas with PH TRAVEL LTD. The process was smooth, pricing was very competitive, and everything was handled efficiently.
A special mention to Austin, who provided excellent support throughout—clear, patient, and very helpful in making sure all details were correct.
Would definitely recommend and use again.

Great experience with travel consultant Austin.

Michael is so supporting and caring and helped to upgrade our package . It has been so easy to use the website and book the tickets.

The speedy contact

Great customer service by Austin and it was very easy booking process.

Making the booking was straight forward and easy. Staff was helpful.