PH TRAVEL LTD Avis 

The booking process was incredibly easy and Michael provided excellent support when needed. Will be using again! Thank you!

I was helped by Demi to purchase a flight to Japan. It was for my daughter and he was very helpful making sure we both had the information. He was also patient and explained what was happening well. He found me a good deal and that worked for our restricted dates.

Amber was very helpful in helping me find an available seat on a last minute flight booking.

Very helpful and super easy to work with!

I’m very satisfied with the service, especially the agent Mr. Mac he’s very helpful , keep it up 😊

Very smooth booking experience. I received a prompt follow-up call from Mack, who was friendly, professional, and helpful. He answered my questions clearly and made the process straightforward. Great customer service so far, and I appreciate the support. Thank you, Mack!

Amber was very helpful

Amazing experience booking with getaflight. Customer service is amazing. Michael dealt with my package booking and everything was so easy and perfect.

Excellency in services to details

Thank you Mack for great customer service, couldn't recommend this company enough, 5 stars!

Great service from Alina

Thank you Ryan great service

Alina was great over the phone

Amber was great, good customer service

From start to finish, my experience with this company was terrible.

When I first booked, I was told my original flight had sold out and that I would need to pay a higher price for an alternative. However, the exact same route was still being advertised on their website at the original price I had already paid.

Things then got much worse. I received an email directly from the airline informing me that my flight had been cancelled. I completely understand that cancellations are the airline’s responsibility, but because I booked through an agency, I contacted them for assistance. I was told I would automatically be rebooked onto a new flight.

The replacement flight they booked me onto was impossible for me to catch because I was on a cruise that wasn’t due to arrive until after the flight had already departed. When I contacted the airline, they correctly explained that my contract was with the travel agency and that they could only offer the replacement flight selected by the agency.

I repeatedly contacted the agency for help. Initially, they told me I could change to a suitable flight for an additional £700, but when they attempted to process the payment, they claimed that flight had suddenly “sold out” as well. They then advised me to wait until the following day – the day before I was due to travel – only to tell me that my options were either to accept a refund of whatever amount the airline decided to provide (which would have been only a fraction of the cost of buying a new ticket myself) or to upgrade to business class by paying an extra £7,000.

At no point did they take responsibility or make any genuine effort to resolve the situation, despite the fact that I had booked through them specifically so they could manage issues like this.

In the end, they left me stranded in another country with no practical solution.

Overall, this was an appalling experience. I would strongly advise anyone considering booking through this company to think twice.

Robert provided great assistance with seating arrangements

Demi, the agent who helped me with the original flights purchase and then the changes, was extremely helpful and kind, finding the best options and then helping me with the remaining of the process. Furthermore, the fact that they are london based made feel more confident when discussing payment methods, etc. Will definitely use them again ⭐️

Booked Heathrow to Islamabad with Demi who was exceptionally professional and attentive. Ensured first class service and managed to book Premium Economy for just a small amount more than Economy. Thank you Demi 5 stars. Excellent customer service.