Pilot Flying J Avis 

Had terrible experience on way to fla gas pump charge me 226.00 there was no sign on pump telling you that this was going to happen then on way in Georgetown ky the lady at the counter at 130 am was very rude will stay away from any of your business and I am a truck driver daughter

Coming back from my Vegas trip I stopped in for gas and a salad. The lines were long. Although the cashier, Amy, was hopping between two registers, she still managed to look me in the eye and give me service with a smile. She made sure I had utensils and dressing which I greatly appreciated. She is a keeper.

The Pilot at I-10 and Sunshine blvd in Az is under remodel (???) with no signage alerting customers to the lack of products or services. No soda fountain or ice available, warm, overpriced bottled sodas in a (not so cool) cooler, taped up signs with arrows indicating entrance and exit, and nonchalant staff.
Keep driving to the next exit. This place is horrible.
R in Az

I just want to say that Miss Kimmie at the Pilot location in Jasper, FL. is an ASTOUNDING EMPLOYEE. She is friendly, outgoing, and very conscientious of the her customers and other employees. She made my day by taking the time to make sure my needs were met with a smile. I appreciate her asking me 'how are you?' I just needed to know that someone saw me that day. So yeah, you all are very blessed to have her. I stop in when I can just to see Miss Kimmie.
Sincerely, a faithful patron.

Purchased fuel may 12 2026 in dothan al left and went to tarpon springs fl. Left tarpon springs fl on may 14th at noon fueled in dothan al. Checked my poinzs before fueling had 5200 something and immediatley after fueling i earned 501pts bit my pts went to 4300 something. Call customer service and they said my card was used at this location dothan al. Seem to me all this svanning ids and shit they can store it and let there friends use my pts. This has never happened before however ive had to call on atleast 3 transactions in last month or so because i did not get my pts. Wth pilot do we need to switch to loves. And they tell me well investigate shutoff your card in meantime not happening. I have shower power and wont get my gallons or pts. Also you morons removed where i could see my free coffee ive paid for many cups still waiting for that free one guess not giving it nomore.

Store 691 charged my card 287.59 for items I never received. Of course customer service is useless in which is their mess up and their employees fraudulent charge !! And this useless human is saying that I have to wait 14-30 days for money they stole from me !!!!

I was just at the McCalla location.
I'd been on the road for several days and nothing was going right for me at all.
Your manager whose name is Shay not only made my visit pleasant by being friendly, she was also very professional and respectful despite my negative attitude due to being in a motorhome with my family.
I can't say enough about management and staff.
If there were more stars to give they'd have them all.

Aron and Scott both were very amazing on the walk in. They help me with so much. Please give them a raise.

Pilot/Flying J is a trash truck stop in Hammond, LA. I was sleeping in my truck on my 34 hour break when there trash man came and banged on my door and woke me up asking do I have a ticket I said to him I don’t need a ticket in a free parking space then he said I was not in one I said what do you mean I’m right across from the other free parking he said only the one’s across from me was free the rest you have to pay this place is small and they have more paid parking then free parking one of the many reasons why I hate pilot flying j truck stop I get better taken care of by loves truck stops then pilot. Also loves points system is a hell of a lot better then Pilot and this pilot I will never come here again it’s just a shitty place to be at period!!

Many people expressed dissatisfaction with the quality of various aspects, including food items, coffee, and even the cleanliness of facilities like restrooms and showers. Customers frequently reported issues with staff behavior, describing employees as unprofessional, rude, and unhelpful, with some even mentioning instances of poor staff conduct. There were also concerns raised about service, such as long wait times, lack of assistance, and difficulties with transactions. Some people were dissatisfied as well by violent employees and no sraff to handle

I witnessed a very uncomfortable situation this morning around 7:20 a.m. at the 1440 Puyallup Ave
Tacoma, WA 98421 Pilot location. A man and woman entered the store, and the woman who had a boot on her foot politely asked to use the restroom. The three employees behind the counter immediately questioned whether they had purchased fuel before allowing her access.

The man, who appeared to be with her, became understandably upset by how they were being treated. Even after he paid for coffee, the interaction remained tense and came across as disrespectful. At one point, an employee offered him a free cup, but the way it was presented made him feel as though he was being accused of doing something wrong. He responded that he did not want anything for free and did not want to be treated as if he were stealing.

From my perspective, the situation felt like profiling and unfair treatment toward two individuals who did not appear to deserve that kind of response. After they left, police arrived, and the employees were laughing, which made the situation feel even more inappropriate and unprofessional.

I work across the street at the casino, and after witnessing this, I do not feel comfortable returning to this location. This type of behavior reflects poorly on the business and should be addressed.

We left New Orleans early afternoon, February 18, 2026, heading east on I-10. After making a gas stop at the Pilot in Moss Point, MS we went to dinner then returned to the Pilot to settle in for the night, boondocking in our Class B. Please note they have 2 HR parking signs posted all around the auto parking lot. About 12:30 am we were woken by Pilot employee, Bobby, who told us we had to leave. He said we had overstayed our welcome and that "ALL Pilots have a new rule, only 2 hours parking. No overnight stays." We packed up and left, continuing east to Buc-ees at Loxley, AL. I’d like to say if the 2 HR parking restriction for all Pilot and Flying J’s is true, what’s the point of using their facilities. Those of us who choose them as a safe haven for overnights will be better served at more RV friendly businesses like Loves or Buc-ees.

So if you are going to do construction to update your store that’s fine but let’s think ahead a little bit there is no showers for truck drivers the same people that spend millions in your stores fuel food merchandise but you can’t seriously take our showers away and you have done that due to your construction I was told it would be a month before they get the stuff to finish the showers a month are you kidding me how about we take your showers away for a month and see how you would react at least leave five or so open before construction but a half hour time limit on them it’s all good your updating the stores but don’t say thank you drivers when you turn around and take the only thing we don’t have out here to stay clean in the showers we can’t wait a month or longer for the company your going through to get the showers going it’s ridiculous you know it is so fix it you can you own the stores do something about it it’s the one in Jamestown New Mexico yeah the big one that has over 150 parking and not a single one of us has a shower so fix the issue think ahead thanks a over the road driver

Flying J is my go-to for fuel. The staff there is always attentive. Great space for parking and gas pumps. The employee, Dawn is super helpful and friendly. Prices and deal there are great for my cigarettes.

They have the best baked chicken i have eaten in years. Taste like my granny made it, or should I say a old school recipe. Either way I give this chicken a 20 🌟 its Delicious and juicy and the spices are hitting just right. Thank you sweet lady for all the cooking that you do.. I appreciate you because this is better then fine Dinning..

My name is Rachel Griner. I was an employee of the Pilot on Madison hgwy in the deli. I was fired for stealing their food. Now when u cook there u have atime out time, and what time we take fresh food up and literally throw everything away that was on the floor.. Im not sure if you are aware of the food they throw away, but trust me they could feed a lot of hungry people with it. So, once I would pull the food to throw away I would take it to the back and instead of putting it in the trash, inwould wrap ot home and take to people who was hungry. I did not profit from it, but I did feed people. U can cameras and im provise u everything was timed out and goin in the trash. Now, yes I should have asked but I honestly on everything I am did not think she would have me arrested for 6 felonies counts of shoplifting. Thats 6000 do u know how much food I would have had to taken out. But the good news is its drop to 1 misdemeanor shoplifting. So, as u guys read this watch the tape. And macaroni n cheese was fixing to b thrown out. It was the end of the night, ma'am. I never stole nothing like she implied.b

Great service from #642 in bridgeview Illinois

This was at Store 1042 in Bridgeview IL. Clerk 335

This place should honestly be ashamed of calling itself a Pilot. The atmosphere is hostile, the service is disgusting, and the employees act like basic customer service is some kind of personal attack.

The staff here are rude beyond belief especially toward truck drivers. It’s like they forget we’re the reason this place even exists. Instead of helping, they snap, yell, and treat you like you’re a problem just for walking in.

Only 3 showers, by the way. So if you were hoping to shower anytime soon, don’t get your hopes up. You’ll be waiting forever. My best advice? Use the app and stay in your truck, because going inside is just inviting unnecessary stress from miserable people with terrible attitudes.

And the “waiting area”? Absolute comedy. Two tables, a few chairs, and somehow they still manage to scream at you if you stand anywhere nearby. There’s no space, no comfort, and apparently no common sense either.

I came in simply trying to find a part I needed, and got treated like garbage for no reason.

If you hate your job this much and can’t handle speaking to people with basic respect, then don’t work in customer service. Stay home. Nobody deserves to be spoken to like that over something so simple.

This location is toxic, unprofessional, and an embarrassment. Pilot seriously needs to clean house here. Avoid unless you enjoy being yelled at and disrespected

I had someone use my Debit card at 2 of the pilot stations one in Hobbs NM , Lost Hills Calf. for over $620.00 for fuel i called there office to let them know and they wouldn't even lesson to what i had to say. The only way someone can inter my debit card number without my card is if they have a employee interring it manually they wouldn't even take the dates or my information. So just be aware Pilot's are letting people do this.

This Truck Stop Is The Place Where I Got The Best Brazilian Coffee Ever. The Staff Is Extremely Helpful, They Genuinely Do Southern Hospitality. I Highly Recommend All Traveling To Stop By Today. You Will Highly Satisfied. Kudos To Team Flying J of Wichita Falls Texas The United States of America 🏆🎗️🎖️