Pilot Flying J Avis 

RV Driver. Stopped at Flyingj, Tolison Arizona, to dump tanks, and gather a few supplies. Credit card reader wasn't working, the dump door was open but, I'm not a thief so I went inside to pay for the dump as I shopped for my supplies. A little over $125 later I get back out to actually use the rv dump. That took about 10 minutes, there's no water available, reducing the value to near zero as then I had to drive to yet another location so I could flush the tank and get rid of the odor. Just as I finished and was getting in to drive away, some teenager looking child wearing a gun and a Security vest ran over to me and started whinning and complaining about me parking my rv at 1 of the 3 dump stations there, the other 2 were empty so it wasn't like I held anybody up. I'll put more business toward Love's now because of this, maybe eventually I can stop using Pilot and Flying J completely.

There is an employee at Kansas City Pilot truck stop on 435 & Front street that has to be one of the kindest and friendliest ladies I’ve ever met. Her name is Shelly and thanks to her, Pilot has earned a customer for life. The front street location is not the newest or nicest trucks around but I will drive 20 miles out of my way to give them my business. I just enjoy speaking with good hearted and genuinely kind people who seem to always be in a good mood. This lady is always in a good mood and she goes out of her way to help others feel good as well. Tonight, I just stopped there for a cup of coffee & realized I left my wallet at the house. She didn’t hesitate when she found out I had no money. She reached for her own purse and bought my coffee for me. Many people would have likely told me to go ahead & pay for it next time or just told me to not worry about it. But Shelly, who likely makes only a fraction of what I earn didn’t hesitate; she got her own money out of her purse and paid for my coffee. She didn’t make me feel like a loser; instead, she made he feel like family. She is just so pleasant & she shares stories with customers & takes time to listen which is becoming pretty unusual these days. She’s just always in a good mood and she seems to make everyone around her being a better mood so kind so pleasant so easy to talk to. Pilot has no idea how lucky they are to have her working there. I hope they promote her to Mgr. or if she wins the lottery or something she certainly deserves it. She you like most people you meet today- she actually listens when you speak to her. I

Poor experience. I have been fueling at a particular one9 location for over 3yrs and without a warning pilot decides to change the way they do driver rewards making me lose almost 4.00 in rewards. Called customer service and agent was not sympatgetic period

Was at this store for a few days ... staff was always friendly no matter the time. Fresh and hot food made throughout the day. Bathrooms and showers were always clean and had hot water. Used the washer and dryer once. Great movies on all day and night in the lounge. Enjoyed the ham and cheese sandwich. They also had a variety of souvenirs.

SC-I 95/exit (5)-Employee attitude was HORRIBLE. Her tone was disrespectful, harsh, and abrupt. I purchased lottery tickets and then cigarettes and was told harshly to show ID. I paid for the cigarettes and she walked away while I was asking her for a reciept and a bag. This was very upsetting, so I left but had to go back in the store again to ask for a reciept. I will not return nor will I recommend my family and friends to do business in that store. I also recommend customer service training for that employee

Dont ever work for pilot...they will not treat you fairly...a almost 10 year employee was fired for a 48 dollar misshap that they could not find any evidence of anything wrong...but fired a flawless employee with a almost spotless 9 year record..corprate said the computer said to fire her...Ai bullcrap

Pilot on i81 exit 100 PineGrove is excellent. Great parking even for beginners like me, exceptional showers, fantastic food and friendliness. Plus the Owner likes gods sport …. Cricket. HdeW

The staff, excellent customer service; however, the diesel pumps are past due in need of replacement. Everyday, 2 to 5 pumps are down. I visit almost everyday and 70% of the time I experience issues at the pump from not working at all, the computer not working, exceedingly slow pumps, DEF not working, pumps won't stay on auto, and the list goes on. This affects driver's time, by which they are limited, not to mention the aggravation of walking back and forth to the store and/or moving to another pump which means you have to get back in line and wait for an available pump.

First the lady that's over the food I guess was zazto her grown worker like a dog and us truck driver's as well. Then I thank she was a manager she had a light blue shirt on yelling at the workers for needing her and I know some was new cause they said it her words to them was 'im sick of having to stop what im doing to help I'm not the hnic' now this lady is a white lady her name tag said Charlotte it rubbed me the wrong way and im white. That's not how a leader should be. Jennifer it was on her name tag that helped out the new lady i told them that they were doing a great job and don't let nobody take it from them

My wife has stage 4 hodgkins lymphoma a port was done wrong and had to take her to the ER to seek medical treatment just for my boss Steve manager of pilot in Marshall Illinois location 1174 and he proceeded to tell me that my absence was unacceptable with two cashiers and one maintenance individual left to run for the night with just the absence of one less cashier when they had two with the absence of mine so now not only am I out of a job but my wife can now not get lodging for her bone marrow transplant due to me losing my job because I had to go with her to go and get medical assistance over her port.

The thing about pilot flying j is their truckstops are old and outdated they have been for years and now they want to remodel some of their stores lmao it's a joke while i appreciate the new stores I don't appreciate the stores closing their showers to remodel them I've been to 3 stores the last 4 days with the showers being closed. I'm so frustrated by these people I'm switching to the loves brand truck stops .the truth is when I buy 3000 gallons a month at a truckstop and can't even get a shower that's totally crap if they actually did the remodel 10 years ago when those stores needed it instead of letting them get run down and dilapidated they wouldn't be losing a customer but Jimmy Haslam was too busy trying to buy a nfl team instead of caring about his truckstops lol

The review is specifically for location in Sacramento, store # 879. Today we stopped only to do our laundry. We explicitly stated that we are leaving after that. An employee came to our truck 5 times to tell us to leave!! We didn’t occupy a reserved spot, we didn’t park as i$iots, and we weren’t staying overnight. This attitude is obnoxious and unacceptable. No respect for the drivers and the fact that they live in their trucks most of the time. We were only doing laundry. Unbelievable, shameful and inhumane. Shame on you, Sacramento Flying J # 879!

Pilot/flying j done really lost they self I guess I won't be showering with them anymore.. ill be showering at Loves from here on out.. I can't take the nastiness they don't even clean their showers anymore like they used too.. all across America.. the company I drive for only
fuel at pilot/flying j so I have shower power with them. I guess I'll be paying
outta pocket with loves cause I refuse to
shower in someone else's filth and
especially with my baby out here with
me.. Pilot/flying J is disgusting amd nasty when it comes to cleanliness all across America

This for Joe THANK U for helping me find a place to park in this -5 degree weather when u seen me come in to your trk stop seeing that I needed parking as my load had shifted as it was a safety issue my thoughts are u went beyond to be helpful and for that I AM THANKFUL WHEN I MEET UP WITH PPL LIKE U

Well I go into rockdarn Rd store all time now they have a employee there name BRENDA rude an bad attitude an told me I could go somewhere else because she works there has personal problem with me an I never said anything out way to women nothing I just wanted gas an wouldn't sell me gas an started blurting out prfan an bad gester towards me an was yelling something that I'm sure. Is lie to police trying get the cops in store on me no reason an she one talk out here buy methanfedamane

Fuel prices too higher then others always

Overnight staff Tareka and Brandon provided great customer service. The staff was very friendly and helpful. Also the store was very clean

Fix your pop machines are always down never has any Mountain Dew or anything of the sort clean your restrooms and your store I'm going to find another store to go to it's the worst And it's not just one of their stores in Indianapolis it's all 3 pilot loves and flying j's flying j's likes to lie and say their out and then they put diet Mountain Dew product in its place

Pitiful. If I had a choice (which I will as soon as I go under my own authority), it will be Love's for me. No question.
Pay at the pump almost never works, you have to go in and wait in line, usually dirty restrooms, the rewards program sucks. Insulting. Pitiful. I'm not a fan at all.

Keep your food & shower receipts. You're bound to get sick or catch some type of disease from the shower. They are beyond FYUCKING FILTHY & NASTY. The FYUCKING toilet has NOT been cleaned in years it's nasty AF all kinds of germs, viruses and bacterial lurking for a host. They have the audacity to want to hold on to your card until you bring the key back.The nerve of their dirty self.The food looks like it's been sitting since the day before yesterday. The employees eat in the food station as food fall out ugh.They just nasty. Trash piled up by the wall in the hallway. I have pictures they're worth a thousand words. Pilot has absolutely NO appreciate for Pro Drivers or anyone else that patronizes they business you can tell by how FyUCKING yucky the showers are.