Pilot Flying J Avis 

I wasn’t aware that if I buy merchandise I have to go to self check out. I was at the store at exit 1 , south side of I- 95.
There were three people working there and I was the only customer . Wayne, an employee rudely told me I was at the fuel cash and needed to use self checkout.
The only reason I need the “fuel” check out is for my fuel receipt. Love’s have a slot with the pump number and I take the receipt and go.
Not right , come in and buy merchandise but don’t talk to us. Is that your company pledge.
BTW I came in for the food, which is tasty!

To be fair I have visited two pilots so far and the one in Franklin ohio is superb! An excellent place I will continue to frequent HOWEVER the Eaton ohio location is TERRIBLE SUPER RUDE EMPLOYEES AND MANAGEMENT I WILL NEVER PATRONIZE THAT LOCATION AGAIN! Tried to make me pay AGAIN after I showed receipt having already paid ! This was for a shower by the way also tried coming in on me in the shower

Trying to add EFS card to my mobile app for fueling. Company reused an old card from diffrent driver. Can't find this guy to remove the card from his app Pilot won't do it other driver no one can find has to do it. Pilot is going down hill fast with bad service, dirty stores and out of product end of every month. Loves seems like a better. house for my business

This is a review for my recent visit to the Pilot Truck Stop located in Bellemont, AZ.

Was just looking around trying to figure out what I wanted. Guy, in a Vest who was standing behind the counter, was just standing there staring at me while I was in the chip aisle, like I was trying to steal something. Then he asked me if I needed help finding something, like it was against Pilot policy to look around 😂 I told him not anymore and left.

I saw him outside and told him that I wasn't trying to steal anything. And he says I look like I am on Meth 😡 I don't do drugs, nor do I even smoke or drink. I am just a full-time Nomad who has been doing Doordash in Flagstaff and can't afford to eat that much due to bills and fuel as I am in a truck. Currently, I am about 30 pounds underweight.

I come to this Pilot almost every day, but now they have officially lost my business. I will continue to fuel up here as it is the cheapest and get my regular 4 Hot N Spicy burgers from McDonald's. But I will no longer purchase anything on the Pilot side, except for fuel.

Note: Went inside to ask who that guy was, and the women behind the counter acted like she had no idea who he was 🤔 Yes, the same person that was literally standing behind the counter staring at me.

This tells me that they don't care about customer service at all!

Purchased a $25 instacart gift card with. 1000 point deal on my pilot card. Paid cash for the card. Opened an instacart account, placed an order with the gift card and my amex for $66 at Costco, all went through them I get an order cancelled email for fraud. My amex was refunded but the gift card was marked as fraud. I will never fall for the pilot gift card trick again. The review below same thing. Sad business. Thankfully I'm only out $15 bucks.

I was robbed at Pilot of $240. Their product, a pre-paid Green Dot card was purchased and loaded in their
Decatur, IL store. Before I left their store, my $240 had vanished off the card leaving me 3 whole dollars! Green Dot says they are not liable. Pilot says they are not liable. Who the hell is then?!?! The cashier helped me activate it then denies that she did. ITS ALL ON CAMERA!!!! Neither company looked at any footage and I'm out $240 my grandson and I desperately needed and still want back. I've boycotted both businesses and have several others on board that know my grandson's story. You will lose that $240 ten fold and then some you theiving <%$##*! You are guilty Pilot and Green Dot of negligence at the very least!!!! Shame on you both.....

I am at store 576 it is the most disgusting and dirty place that I been to as a truck driver when you come in behind the counter is horrible don’t no why people eat here then I went to the restroom there was pee all over the lady’s bathroom floor there was trash and toilet paper everywhere there was a guy who look homeless help the lady who work here clean up the shower. Because the lady who worked decided that doing the laundry was more important if you can go to another location you need to do so because this location need a cleaning from top to bottom

Pilots are pitiful. They charge silly rates for truckers to park and truckers are the reason for their revenue. We buy your expensive ass diesel and def. They're parking lots are always filthy and full of trash. Love's is the best of them all. Their CSR teams always have nasty attitudes. I guess that's what Warren Buffett likes out of his employees.

8950 Earnhart Ln Se
Cedar, Rapids Iowa
I usually don’t stop anywhere at loves Truckstop, but I needed gas. I had traveled 30 hours. I went in specifically for cappuccino. The cashier told me they did not have any so I went to go get lemonade out of the fountain. It came out as water I I asked her if something was wrong with the machine there was no lemonade so I get a cup of ice. There’s no lids. I pay for my stuff go next-door to Arby’s. They had their lights on nothing to say that they were closed went up to order, and I was told that they were closed very rudely, I will never again stop at a pilot. I would rather run out of gas it into another one of these stores. Don’t waste your time coming here.

The best things about Pilot at exit 143, off IH40, in Hurricane Mills, TN? The staff (y’all always say, “Welcome to Pilot!”) and the coffee— truly the best on ANY interstate.

The not-the-best things? The handicapped stall in the women’s restroom. It has had no handle since before the pandemic, making it difficult to open and shut. (You might ask, “What does the pandemic have to do with this??” I have waited to say anything until now because I thought you might remodel or repair it when things got back to normal, but no.) The tissue holder is taped shut with duct tape (and doesn’t always stay shut), and the toilet leaks from the base at times due to its instability. I hope you have the resources and time to correct these things soon because— really and truly— you have the best coffee on the interstate. (And Buc-ee’s is coming to a restroom near you any day now, I’m sure, so you’ve got to raise the standard before it’s too late!)

Thank you for the greeting and the coffee!

As a truck driver and finding a place to park and you want to reserve a place you should not be charged like a hotel we are not driving hotels. It should be 24hrs when you get there not like a hotel check in at a time and check out at at another time, and if you don't they will charge you for more than one day.

Reserved a parking spot at the Pilot in Wytheville, VA. I arrived at 02:00, parked in a spot with a “reserved” sign, went inside to get my receipt, went back to the truck to sleep with the tag taped to my window. Was woken up by an employee at 07:30 beating on my door. “You can’t park here”, he said. I said “this is a reserved spot and I paid for it”. He said “the reserved signs are there to tell you that you can’t park here”. Huh? Can I get a refund, then? Was told “nope” inside. No sleep. No refund. Thanks, Pilot.

I would leave a negative review! I am trying to get a reserved parking spot, becouse there is no available one me and other many truckers parked in a very good spot were you no bother anybody but the guy who is checking for payments for the reserved is asking us to pay him cash so he have for lunch! Flying J from Houston, thanks for being so polite with us, i just spent $670 and your boy asking 20 more!

Okay, I am absolutely exhausted of dealing with what should have been a simple fix!! It baffles my mind that a month later I'm still having to have my time wasted when I am literally a victim of your company!! I'm putting this in writing so there is absolutely no confusion. I pull into gas station, on E! I give cashier my card for said gas, immediately charges my account. First pump doesn't work ,I go back in nicely and tell him it's not working ,he "resets" pump and I go back out. Still not pumping! I go back in ,cashier says it's fine, You Go outside! I'm visibly upset as it's now been 20 minutes while I watch everyone else pull in ,pay, pump and leave. A different team member walks outside with me to check,he tries to pump and nothing. We go back in reset, different pump. He comes back out with me again on 3rd pump now . When nothing comes out he proceeds to tell me the gas station is literally out of gas. I look at him and motion to everyone in various stages of pumping gas in front of both of our eyes and ask how is that possible ? It's now been 45 minutes, I'm taking my daughter and friend to Taylor Swift for her bday. Not cheap ,but now since both employees don't know how to fix it ,he says we will reimburse your card in 3 to 5 days. I ask for receipt as I'm traveling, and not familiar with area, and wouldn't remember where I was to follow up. He takes a few minutes to do even that. I leave 45 minutes after pulling in,and I know this because we wanted to be at hotel for girls to dress before concert. This episode meant I had to drive hoping a gas station would pop up before we were stranded on the side of road on a big special day for us!! So girls dressed in the van ,not that you care but getting ready is half the fun so happy 16th to my daughter because 45 minutes was stolen and spent another 15 at the gas station I was praying to find before we were stranded! So I check in about 7 days since it was supposed to be easily refunded in 3 to 5! I call gas station, tell this whole story ,manager calls back aand says she can't do anything, will have to transfer file. I speak to someone else ,tell story again and now I'm dealing with you . Why!!?? I paid for gas ,you have the statement, I did NOT receive one ounce of gas! I'm extremely confused about this investigation! One, there is a paper trail, two if the 2 employees involved had been spoken to the first time I called I'm sure this would absolutely be resolved!! So now because the"investigation is being run a month later of course no one knows anything. Trust me ,no way those 2 employees don't remember me! Also I was told you have cameras!!!! This is very cut and dry . No business has the right to keep someone's money for a product they did not receive because their fraud system or whatever you call it is completely flawed. On top of this outrageous stealing of money by a giant company, I am then offered 25 dollars of my own money with No apologies. This is the most insane treatment and I fully expect to be reimbursed as immediately as it can transfer. I have a lot of these exchanges documented, I don't deserve to waste and more of my time and energy on this situation. Just do the right thing in a timely manner, it's that simple. This is my last shot to work this out with you, I have been very patient but to be offered 1/3 of what you legally have to refund is the biggest shove off ever. So please show this to your boss or whoever has actual abilities to fix this now!! I'm done dealing with this,I want my hard earned money back and if I need to take a different avenue, let me know now! I have plenty of documentation and hate big business preying on hard working people, so if you are honestly not re-imbursing my money let me know now. This sounds like at it foundation a training issue,but instead of talking to said employees, and figuring out how he charged my card in a way where gas would not disperse on any pump you treat the victim as the problem. I'm also aware of cultural differences but being told to GO in anger and waved off like I was crazy because gas wasn't pumping should be addressed also but if your going to keep making excuses and pinning your companies areas of improvement needed on my bank account, I will handle this legally through someone you care about more than me. Please resolve now!
Thank you,

If I could use a negative number I would.
We just left both the Flying J in Phoenix and Pilot in Avondale. Both are absolutely DISGUSTING!
The trash isn't being picked up at the Flying J. It's in huge piles everywhere. It stinks.
The whole place needs bulldozed!
The Pilot at least does a somewhat better job with trash. It still wrecks, which we all know why. There's a nice little encampment between that and Danny's.
It's rare we go to either and it will be rarer.
I wanted to go get a tetanus shot after we left!

Pilot used to be my favorite truck stop but I see they’ve changed. They hire twenty year old rude store managers for one and the customer service is about a .2 1/2 to me. That 20 yr old manager in west Odessa off I 20 needs to be fired. And they get you now on returns with their small print on the door. Pilot can go to hell!!!! I now fuel up and buy everything from Ranger here in Odessa# Loves isn’t any better than pilot either!!!!!

Worst truck stops in the country. Overpriced on everything. Some truck stops will let you get a free refill flying j and pilot you will never get a free refill of coffee or anything. You're going to pay $20 for a shower $20 for a parking spot.One nine is the same way.

They would not refund my gas money after I explicitly told them I wanted my money back. The management cussed me out. It was absolutely awful I would not recommend anybody stop at that particular Pilot Flying J that is off of 37 and 70

Pump didn’t work. Tried another and had to go inside to make gas purchase. Employees were very slow and not motivated to assist customers. Took a ridiculous amount of time just to get gas!!

The pilot in Seville OH has no showers during the night like from 12 midnight to about 8:00 am because they are short on staff, that's what I was told by an employee. Showers are shut down cause, I guess they don't have time to clean them? One of the worse services I've seen.