Pinnaclewarranties Avis 

Very good communication and not the usual take your money and not pay out company. To make a claim you have go through a process which was easy. Would reccomend.

Easy to deal with. Got the job done in no time! Happy to deal with again in the future

Great company to deal with. I've used so many warranty company's with my business and how found this one to be the best.
My rep Craig is a truly outstanding guy with great knowledge in the motor trade.

waited 2 wks to be told would not honor warranty paperwork said decision in 24hrs not until seller contacted did you reverse decision

Great company for a small used car dealership like mine. Easy portal, good prices and excellent communication. Area rep John makes everything all that little bit easier too.
Would highly recommend

Avoid at all costs. Parts that are clearly listed in their covered items do not get covered. They leave your car stuck in a garage for 4 days before coming up with an excuse as to why a part that has completely failed not due to wear and tear but an actual break with photographs to prove is not covered despite being listed in their covered items. If this was indeed the case then they could have said at the initial call! Complete farce of a company…..
And their response below is ridiculous, no missed calls or emails, their “Enhanced” cover clearly states radiators so why when the radiator header tank is split is it not covered? It’s part of the radiator it doesn’t come separately. Complete con.

Honest and efficient!
Always confident dealing with John and the team at Pinnacle.

Super quick with their investigation and decision. Garage said they were one of the better companies to deal with

Made a our claim with the claims team. Assessed within 2 hours. Dpf regenerated and off we went. A warranty that did what it said it does.

supporting business. our car had lots of issues when we bought it. they attempted to assist with what they could. some thi is weren't listed in their warranty cover, but the bits that were they paid for

Will happily take your money and then happily make it as difficult to claim as possible. Always coming up with additional requests for proof that it’s covered under be policy. Avoid this scam company

Joke of a company… will continue to ask for more and more documents and proof of claim whilst not allowing to get your vehicle repaired until you give up.

If you buy a used vehicle and it doesn't have a full service DO NOT buy extended warranty as the vehicle won't be covered. Proof of full service history is needed for any claims. Which a garage sold us warranty on used vehicle which had half service and only as we tried to claim we was asked for proof of full service history... Also want a lot of information even a detailed estimate as per their email wasn't enough... Save your money extended warranty not worth it.

Excellent company , made the claim process seamless with no hesitation

Not worth the paper it printed on… take your money and continue to up the hoops you have to jump on though until they have you on a technicality and don’t pay out. Meanwhile you’re not allowed to have the repair sorted until they agree so you can’t use your car whilst this is all going on. SCAMMERS

A totally worthless warranty. My van had an oil leak reappear that was previously (badly) repaired by One Automotive the supplying dealer. Pinnacle refused to acknowledge the claim as I logged it on the last day the warranty was active. Tried really hard to get me to extend the warranty though. Just as an aside, at the time of writing this One Automotive are ignoring my emails.

Pinnacle warranties are useless, took my £300 no issue when I bought my car in August 2024.

Earlier this year the gear linkage cable failed costing me over £400 and they were not interested as it is "wear & tear".

Now my timing chain needs replacing as the chain guard fell to pieces and has ended up in my oil sump, my coil pack also needs replacing. The job is estimated at £1550 and again, they are not interested as it is "wear & tear"

I am now £2K in the hole 10 months after I bought the car, even after paying for the extended warranty. Save your money and stay away from these hope dealers, put your cash towards any repairs as they are most likely going to say "wear & tear" although the parts are listed as covered in the brochure.

I had a different company for my other car, again, I had to replace the clutch... not covered. Sub-frames... not covered as it was "wear & tear". AVOID!!!!!!!!!!!

Very positive experience for me. Absolutely nothing for me to do. All worked out between Pinnacle and my garage. Very pleased.

I was presently surprised at how my first experience of using a warranty company went so well. I can certainly recommend pinnacle warranties.

So bought a car just shy off 9k. After four weeks driving on the motorway suddenly an failure to a mechanical or electrical component in my car so I called them up and they explained take it to a garage and then send get diagnostics done send us the invoice and we will pay and you pick your car up that simple. (Sounds to good to be true doesnt it ). I went to the first to garages and as soon I mention pinnacle warranty they wouldn't look at it (red flags) anyway I found a local garage that would look at it and he done the diagnostics on it and it turned out it was the turbo that had gone suddenly, so send the invoice to pinnacle only for them to come back with photo evidence so send this off then they wanted video evidence so send this off then didn't hear anything from them except an email if I wanted to renew my policy. When explained that I'm currently in a claim got email back saying yes that is wear and tear we don't cover that. ( which is offcourse not true I have since asked different garages and couldn't find one that said and agreed with pinnacle that it's wear and tear. I even send them a follow up as seemed to me it was just an automated email and they clearly mistaken. I have now had to pay to get my car fixed costing me £2500 , so it's best bot to get insurance as they will basically throw the wear an tear and you anytime as they just won't want to pay out really a good business model from them don't you think.