Pinnaclewarranties Avis 

Every claim is a fight!

The latest episode is diagnosing a 5 year old Ranger leaf spring over a photograph. They state there is significant rust and corrosion on a leaf spring.... All lead springs have surface rust!

I have now taken the spring home and used a wire brush to clean it off and prove that the integrity of the steel is complete.

Complete lack of any engineering knowledge at all and to top it off the customer service replies are very abrupt and can easily be taken as rude

Paid $7945 for a warrenty on my BMW. Have a repair that will take three days because of parts. They will only pay for one day of a rental car because it states so in their web address page in the contract (which I did not know about until today.) When they tell you bumper to bumper with rental cars, you believe them. For them to save $80 ($40 a day and I need 3 days) leaves a terrible feeling that will be remembered when next being offered a warrenty on my next purchase.

Very happy with the service. I was having some trouble with the mechanic and Pinacle Warranties gave them a call to sort things out. Very good customer service and quick replies, both on the phone and email! 10/10

Maddi was absolutely marvellous she kept in constant communications checking at every stage of my claims. The claims were approved and then paid immediately. I could not have asked for more,

They wanted me to spend £180 on diagnosis, to then decide whether or not they could provide any cover for the issue that my vehicle had whilst under warranty.
This was for a part that is listed on their "what is covered with +enhanced", and diagnosis is listed as an added benefit.

only gave one star because I had to. I purchased this warranty when I bought my 2019 dodge Durango RT, not even a year ago. It added another 5k to my loan, about 5 weeks ago my car wouldn't start and had it towed to the nearby dodge house, my car was inspected, and they found both fuel pumps were going out but not all the way yet. Pinnacle sent out an inspector to look, they WOULD NOT approve due to it not being a complete failure yet. I had to come back and pick up my car and pay $225 to get it out, only for it to break down again one week later, I had to again wait for a tow truck (3hrs) to come get my car and tow it back to the dodge house, only for pinnacle to send another inspector out, and was told the same thing, that because it's not yet completely failed they will not cover the cost, my car is still sitting at the dodge house waiting on a complete fail. My family has struggled with sharing one car for 5 weeks, maybe even more. I feel like it's a total rip off, seeing customers are paying $5,000 + for this warranty and they will not approve something they have been told is failing. Pinnacle has suggested I once again pay to get my car out and wait for it to break down on me again and have it towed again. I feel this is beyond inconsiderate with what customers pay for a warranty that most probably will never have to use. PLEASE PLEASE LISTEN AND DO NOT BUY THIS WARRANTY!!! TOTAL RIP OFF! OH, and if I want to pay out of pocket it will be around $4200, less than what I even paid for the warranty.

I Have Been Using Pinnacle As A Dealer For A Couple Of Years Now And Have To Say I Am Thrilled With The Service From My Rep And Also The Office Staff Who Are Always Ultra Friendly And Approachable And I Have To Say Whenever One Of My Customers Have Had To Make A Claim On There Policy There Always Super Helpful And Prompt Payments, Could Not Recommend More,Many Thanks,Dave,Elite Autos

Great experience making a claim to Pinnacle. Clear instructions from the team once I rang up. Then they were happy to deal with my garage direct by emails. Once the job approved and complete and invoice provided, I got paid the same day. Excellent service indeed!

Excellent customer service, always very polite and extremely helpful on the phone. As long as you read the terms and conditions you will have an easy claim experience. With all the requested information received, they paid out the next day. Fantastic.
My only negative is the price cap to repair a dpf fault was £250. The actual bill was £623… Fortunately the car dealer where I purchased the car paid the rest of the bill.

One I called and emailed it was all sorted thanks very much

I’ve dealt with various warranty companies over the years and don’t normally give credit when credit is due !!
I am a dealer based in Nottingham and without
A doubt both Craig my area manager and the company give me a new found faith in warranty companies .
Fantastic service and great customer care

Very prompt response. Prompt payment.

Great cumnication delt with quickly verry friendly service no problems

Bought a car approx 6 weeks ago and a fault came up on the dashboard with an engine management light. Phoned Pinnacle and they told me to get a quote for the repairs. Booked the car in a garage I’ve been using for over 20 years and they come back to me with a quote for a blocked exhaust sensor and pipe. The car had been in the garage for approximately 2 days to find the fault. I sent the quote to Pinnacle and they came back with a lame excuse that they couldn’t repair the car because I never had a copy of the diagnostic print out.
I’ve had the car repaired for £352 and now disgusted with pinnacle service. Even if I had the diagnostic print out, I think they would have found another excuse not to repair the car.

What a great company with great cover , high claims limits and supportive staff .
As a motor dealer I have used these guys since they started and have no plans to go anywhere else .
This company supports my business with their strong warranty which has a wide cover of items and the team are very easy and accommodating to deal with .
Keep up the good work guys !
Simon
Key auto sales

Absolutely incredible service.
Extremely fast and efficient with dealing with my claim. Staff were very helpful and clear.

I can only fault the coverage being limited however. at the end of the day, being a warranty company, you have to have a safety blanket.

Was sold this extra warranty from a garage I had bought a second hand car from.
Good thing too as I did have problems and Pinnacle came to the party and paid for the majority of the repair work. Would definitely recommend

In my case the claims process turned out to be difficult to use as it seemingly relies on having a garage that is happy to work with this company to provide all the details they ask for. I could not find a garage willing to do so despite a couple of months searching (I have a Landrover which limited the garages that were willing to take on the work), so I had to do all the work to get the information and pass it on.

Despite providing the information requested my claim was rejected on a process technicality as they state I provided the information in the wrong order. When I questioned this the response focussed on process over customer experience. I also asked if i could get a partial refund on my policy as it did not appear I would ever be able to actually claim on it but they stated this was not possible

I have complained to them but almost a month later I am still waiting for them to acknowledge the complaint let alone address it. Very disappointed and out of pocket for a repair job I could have done myself and saved myself some money. Plus stuck with a policy I have doubts I would be able to claim on

Edited on 19/8/24 to note still no acknowledgement of my complaint

Recently purchased a used vehicle which had to go back to the dealer twice after mechanical faults. Pinnacle Warranties dealt with the repairs quickly and efficiently and without any quibble or fuss on both occasions. Pinnacle telephone contact was always pleasant and polite. Would highly recommend.