Simplicity, the key to all. This product brings brewing to people who would never do anything like this. I have learning difficulties, ADHD and COPD. With these problems and others even I can produce... Voir plus
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So far the process has been pretty much idiot proof. When questions need to be ask either the Pinter customer service or the official Facebook page are quick with an answer. Had an issue, contacted c... Voir plus
L'entreprise a répondu
The ordering process was very straightforward and my order was also upgraded free of charge which was also a nice unexpected bonus. I've just setup my first brew which won't be ready for at least anot... Voir plus
L'entreprise a répondu
Started pretty well - however receiving out of date product isn’t the best. However let me say the issue gets even worse - not only was the press out of date, the hopper had a new best before date p... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Through our innovation, we’ve created a better, more sustainable way to enjoy Fresh Beer
Coordonnées de contact
Royaume-Uni
- pinter.co.uk
4,4
Excellent
6 k avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Pinter make great beer !!
Pinter is a easy method to make beer other will enjoy. It is easy to use and clean. My first succesful beer was the English bitter, my second was the dark matter stout. My friends loved both beers and felt they were true to style.
Kis could be a little cheaper.
11 avril 2026
Avis spontané
Réponse de Pinter
Hi Robert,
Thank you for sharing your experience. We're really pleased to hear you've found the process easy to use and clean, and that your brews—especially the English Bitter and Dark Matter Stout—were enjoyed and felt true to style.
It's great to know your friends enjoyed them too.
We also appreciate your feedback on pricing—comments like this are really valuable as we continue to review and improve the overall experience.
We truly appreciate your support. Cheers!
-The Pinter Team
Great Beer!
Great Beer! Homebrewing is no longer intimidating—great beer is simple and fun to make. No guesswork, no elaborate set up, no disappointing batches. Pinter brings the ability to make awesome beer to anyone—highly recommend!
21 avril 2026
Avis spontané
Réponse de Pinter
Hi Dave,
Thanks for the positive review! You have nailed it, we want our customers to produce great tasting beer from the comfort of their home in a simple, hassle free way without any guesswork! Cheers to more beers 🍻
Team Pinter
So far we like it!
We are in the process of the beer making, But the setup and mixing all the ingredients was very simple. We cannot wait to try it!
20 avril 2026
Avis spontané
Réponse de Pinter
Hello Faith,
Thanks so much for your review!
We're glad to hear the setup and brewing process have been simple so far; that's exactly what we aim for.
Exciting times ahead… we hope your first brew turns out amazing! Cheers, and enjoy the wait!🍻
- The Pinter Team.
This is only about unboxing and getting…
This is only about unboxing and getting it set up. Not about the beer.
I found a few steps to be hard to follow. It got confusing during the sanitizing step. I wasn't sure what all the parts were and how to use them. It's a nice looking kit. And now that I know how to set it up, I am hoping the beer is decent.
Parts and how to use them would have been an awesome first step.
20 avril 2026
Avis spontané
Réponse de Pinter
Hello David,
Thank you for your detailed feedback. We really appreciate you taking the time to share your experience
We're sorry to hear that parts of the setup, especially the sanitising step, felt confusing. Getting started should feel simple and well-guided, so it's helpful to know where things weren't as clear as they should be, particularly around identifying the parts and how to use them.
Just to clarify, we currently provide our instructions in a digital format, as we've found this works best for guiding customers step by step. You can access these through the Pinter app, where the full setup and brewing process is shown once your brew is added. The app also helps track your progress and sends reminders so you don't miss any stages. If you prefer something more traditional, our Help Centre also has additional guidance, including a printable PDF version of the instructions.
We'll be sure to pass your feedback on, and we hope the rest of the process is smooth and that your first brew turns out great! If you need any help along the way, our support team is always here for you.
- The Pinter Team.
Easy to follow instructions on the app!
20 avril 2026
Avis spontané
Réponse de Pinter
Hello Darryl,
Thanks for the great feedback!
We're really glad to hear you found the app instructions easy to follow. That's exactly what we aim for to make brewing as smooth as possible.
Little early to give a taste review.
Little early to give a review on the beer; I still have 4 days before Cold Crash on my first run. That said, the set-up was easy and the cell phone app had clear step by step instructions.
20 avril 2026
Avis spontané
Réponse de Pinter
Hello Patrick,
Thanks for sharing your experience so far!
We're glad to hear the setup was easy and that the app's step-by-step guidance made things clear. That's exactly what we aim for, especially on your first brew.
Not long to go now, we hope the cold crash goes smoothly, and your first pour is well worth the wait. Cheers!🍻
- The Pinter Team
Boyfriends at home Brews
Bought these for my boyfriend and we both love them!
The quick brew time is so nice and being able to have an "on tap" beer at home is even better.
the Raspberry Sour tastes exactly like one at a local brewery and according to my boyfriend the shadow & cream is better than Guinness! I've been telling everyone about them since I ordered!
17 avril 2026
Avis spontané
Réponse de Pinter
Hello Rochelle,
Thank you so much for the amazing review!
We love hearing that you're both enjoying the experience. Having fresh beer "on tap" at home really is something special!
The Raspberry Sour is definitely a favourite, and we're very impressed with that comparison on the Shadow & Cream; that's high praise indeed!
Thanks for spreading the word as well; it really means a lot to us. Cheers to many more great brews ahead!🍻
- The Pinter Team.
Package arrived in a timely manner and easy to use
Package arrived in a timely manner. Well packaged and simple to unpack.
The app was easy to install but a little confusing at first. The app is geared for getting started and is fairly easy to follow. I wanted an overview but couldn't find one. I specifically wanted to know how much water it uses because our tap water is not good.
At first I couldn't find the detailed step directions; when I swiped up, the app kept closing. I eventually figured it out and my first session went smoothly.
I do think a little more explanation would be efit but I understand the desire to keep it simple. For example, during purifying, the directions aren't very clear about how much purified water to drain from each of the openings. And you don't know when/if/how you are going to pour it all out until the last step.
Overall, I rate the experience very good. But, I haven't tasted the beer yet! 😀
19 avril 2026
Avis spontané
Réponse de Pinter
Hello DVO ,
Thank you for such a detailed and thoughtful review. We really appreciate you taking the time to share your experience.
We're glad to hear your kit arrived quickly, was well packaged, and that your first session ultimately went smoothly. That's great to hear, and we're sorry that parts of the app experience felt confusing at first, especially around navigation, finding the full instructions, and steps like purifying. Your feedback around wanting a clearer overview and more detailed guidance (like water usage and what to expect in later steps) is incredibly helpful, and we'll be sure to pass this on to our team as we continue improving the experience.
It's great that you were able to work through it and get brewing in the end, and you're absolutely right, we aim to keep things simple. If you ever need any additional clarity on the setup or process, you're always welcome to reach out to our support team. We're more than happy to guide you step by step.
Not long to go now, we hope your first brew is well worth the wait! 🍻 Cheers!
- The Pinter Team.
Excellent Build and Design
I must say the customer service is excellent, I had a slight delay with my delivery, however as soon as customer service were made aware they dealt with the issue promptly.
as for the product it appears to be well designed and constructed. I ordered the pinter and the co pinter. I was informed alomost immediately they had no co pinters, so I was upgraded to a full fledged pinter at no additional cost. the selection of beers is good, and so far the beers taste good. I like a nice ipa and so far I haven't been dissapointed. they have just introduced the lagunitas which is a brand I have drank both here in the uk and in the States. I have yet to try the Pinter version, but I am looking forward to trying it.
I hope they continue to introduce more ipa's moving forward.
20 avril 2026
Avis spontané
Réponse de Pinter
Hello Patrick,
Thank you for the fantastic review. We really appreciate you taking the time to share your experience.
We're glad to hear our support team was able to step in quickly and get things sorted for you, even with the initial delay. It's also great to know you're enjoying the design and quality of the Pinter, and that the upgrade worked out well!
Sounds like you've been exploring the range too, and we're especially pleased to hear the IPAs are hitting the mark. We hope you enjoy the Lagunitas selection when you try it, and we'll definitely be passing your feedback on. More IPA options are always a popular request!
Easy peasy and good beer
1 avril 2026
Avis spontané
Réponse de Pinter
Hello David,
Thanks for your feedback!
It's great to hear you found it easy and enjoyed the beer. We really appreciate your support.
Wishing you many happy brews ahead!
- The Pinter Team.
Buy it!! Don’t hesitate.
If you’re even slightly curious about brewing your own beer at home, Pinter is 100% worth it. The beers come out incredibly fresh and flavorful, and the whole process is surprisingly simple—even for beginners. It really takes the intimidation out of home brewing and turns it into something fun and rewarding.
What stood out the most for me is the quality. The beers are consistently good, and there’s a great variety to choose from, so you’re never stuck with just one style. A lot of users say the same—fresh, easy-to-make beer with a solid overall experience. 
And honestly, their customer service deserves just as much praise. Anytime I’ve had a question or needed help, they’ve been quick, helpful, and easy to deal with—which makes a huge difference.
Overall, Pinter delivers on both product and experience. Great beer, easy process, and a company that actually stands behind what they sell. Highly recommend.
19 avril 2026
Avis spontané
Réponse de Pinter
Hi Victoria,
Thank you for taking the time to share such a thoughtful and detailed review. We're really pleased to hear how much you're enjoying both the quality of the beer and the overall brewing experience.
It's great to know the process has felt simple and rewarding, especially as that accessibility is such a big part of what we aim to deliver. We're also glad you've been enjoying the variety and consistently good results—that's exactly what we strive for.
Your kind words about our customer service mean a lot as well. We're really pleased to hear the team has been helpful and responsive whenever you've needed support.
We truly appreciate your recommendation and your support. Cheers!
-The Pinter Team
Easy to use
found the instructions very good and easy to follow. the beers are good quality that i have brewed so far and have not disappointed in taste.
I have never brewed before and am happy with the way its done .
19 avril 2026
Avis spontané
Réponse de Pinter
Hi David,
Thank you for sharing your experience. We're really pleased to hear you found the instructions clear and easy to follow, especially as a first-time brewer.
It's great to know the beers you've made so far have met your expectations in both quality and taste.
We truly appreciate your support and hope you continue enjoying many more brews. Cheers!
-The Pinter Team
A New Hobby For Me
The ease of use to be able to brew some craft beer, ales, ciders and seltzers at home is truly amazing. Although it's really not any cheaper than purchasing at a local store it is the fun of the process that will keep me at it.
29 mars 2026
Avis spontané
Réponse de Pinter
Hi John,
Thank you for sharing your experience. We're really pleased to hear you're enjoying the ease of brewing a variety of drinks at home and, most importantly, the fun of the process—that's a big part of what it's all about.
We also appreciate your honest feedback on cost. It's great to know the experience itself is what keeps you coming back.
We truly appreciate your support. Cheers!
-The Pinter Team
I saw your ad on TV this evening and…
I saw your ad on TV this evening and decided to look into it as a gift for a relative. However, after reading the 1 star reviews, I'm going to pass on this purchase for two reasons. First, your site uses AI to handle claims as if every single claim fits neatly into a box. No one that I know wants to talk to a robot when addressing a problem. Your responses to these complaints are less than desirable with non-sincere apologies. And second, how do I know if my relative will like the beer? There's no way to find out without committing to an undesirable, long term financial agreement. Maybe try to be more customer focused and figure out a way to offer a way to get the customer a free taste or at least a taste of all your beers for a minimal fee. You'd be surprised how that would work to getting more customers.
18 avril 2026
Avis spontané
Réponse de Pinter
Hi There,
Thank you for taking the time to share your feedback.
We understand your concerns around the use of AI in customer support. Like many companies, we use AI as a tool to help manage queries efficiently, but you can always request to speak with a human agent at any stage. Alternatively, you’re welcome to call us during our opening hours and we’ll be happy to assist you directly.
We’d also like to clarify that there is no requirement to sign up for a subscription, you can choose to opt out and purchase a Pinter at full price instead.
Your comments are appreciated, and we’ll be sure to pass them on to the relevant team as we continue working to improve our service.
Thanks again,
Team Pinter
Great brewery at home
I have brewed whole grain before, and I have never had beer this clear. Very easy to use for an entry level to homebrewing. Small batches and great products. I will recommend it to all that ask me.
17 avril 2026
Avis spontané
Réponse de Pinter
Hi Lush224,
Thank you for sharing your experience. We're really pleased to hear that, even with your background in all-grain brewing, you've been impressed with the clarity and ease of use.
It's great to know the smaller batch size and overall process are working well for you, especially as an accessible entry point.
We truly appreciate your recommendation and your support. Cheers!
-The Pinter Team
Simple, easy and great value!
Very prompt dispatch, easy instructions to follow and fantastic beer at the end of the brew. Great value too!
17 avril 2026
Avis spontané
Réponse de Pinter
Hi James,
Thank you for sharing your experience. We're really pleased to hear you found the instructions easy to follow, the delivery prompt, and that the end result was fantastic.
It's great to know you're finding good value in the whole experience as well.
We truly appreciate your support. Cheers!
-The Pinter Team
Great product works really well
Great product works really well, the brewing packs are excellent, just wish they did more ciders.
15 avril 2026
Avis spontané
Réponse de Pinter
Hi Ross,
Thank you for your feedback. We're really pleased to hear you're enjoying the product and that the brewing packs are working well for you.
We also appreciate your suggestion around expanding the cider range—feedback like this is really valuable and helps us shape future offerings.
We truly appreciate your support. Cheers!
-The Pinter Team
Disappointing customer service…
Disappointing customer service experience overall. A personal item of mine worth over $300 was mistakenly sent to Pinter’s third-party returns warehouse. Once received, I was told there was no way to identify, separate, or return the item, and that non-matching items are disposed of.
What was most frustrating was the lack of any exception process, documentation, intake photos, or meaningful recovery path for property received in error. Responses were slow and often felt scripted before escalation to a manager.
Pinter did refund my small order and cancel my subscription, which I appreciate, but that did not address the actual loss. The overall process felt rigid and not customer-focused. I’d strongly encourage them to improve how incorrectly received returns are handled.
19 mars 2026
Avis spontané
Réponse de Pinter
Hi Nicky,
Thank you for taking the time to leave a review.
I’m really sorry for the frustration this situation has caused. I understand how concerning it must be to have a high-value item sent in error and not be able to recover it. While we did make multiple attempts to work with our third-party fulfilment centre to locate and return the item, we were unfortunately unable to retrieve it due to their internal handling processes.
That said, we recognise this isn’t the outcome you expected, and it’s not the experience we want for our customers. We’re reviewing this situation internally to see what improvements can be made to better handle cases like this in the future.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Team Pinter
Good customer service
Good customer service. Minor issue was resolved quickly and generously.
15 avril 2026
Avis spontané
Réponse de Pinter
Hi Koo,
Thank you for your feedback. We're really pleased to hear your issue was resolved quickly and that the outcome met your expectations.
We truly appreciate your support. Cheers!
-The Pinter Team
Delivered two days after ordering can’t…
Delivered two days after ordering can’t fault them
1 avril 2026
Avis spontané
Réponse de Pinter
Hi Kevin,
Thank you for your feedback. We're really pleased to hear your order arrived so quickly and that everything went smoothly.
We truly appreciate your support. Cheers!
-The Pinter Team
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