I got some great deals before during and after the Cambria "merger." I spent several grand at both sites in recent years, but shortly after buying an unusual Bosch-equipped ebike on steep discount... Voir plus
L'entreprise a répondu
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Fast shipping and great sales. The search feature, on the website, has room for improvement. When narrowing searches size type etc. the results seem inaccurate and/or incomplete. This results in w... Voir plus
L'entreprise a répondu
I got exactly the product I was looking for at a fair price in a reasonable amount of time and it was wrapped up professionally from the vendor, and let me tell you, I have ordered Schwalbe tires many... Voir plus
L'entreprise a répondu
Price was better than the large online shops. Parts shipped quickly. My old Bridgestone MB rides again! Happy to support a (somewhat) local business. Definitely will use Planet Cyclery again.
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Planet Cyclery is your one stop online shop for some of the best deals on a whole range of bike parts
Coordonnées de contact
Etats-Unis
- planetcyclery.com
4,5
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 79 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Planet Cyclery
Hi Caine,
We're excited to serve you again! Happy rides :)
- Customer Support Team
Réponse de Planet Cyclery
Hi!
Thank you for your feedback! Hoping to serve you again :)
- Customer Support Team
This is my second time ordering
This is my second time ordering from y'all and both experiences were amazing. Great prices, fast shipping, and didn't need to communicate but feel like if I had that it would have been fabulous. Will definitely shop with y'all again!
17 juillet 2026
Réponse de Planet Cyclery
Hi Dianna,
We really appreciate your feedback! Ride safe :)
- Customer Support Team
Réponse de Planet Cyclery
Hi Jason,
Appreciate your review! Ride safe :)
- Customer Support Team
Easy process and quick delivery.
16 juillet 2026
Réponse de Planet Cyclery
Hi Jeff,
Hoping to serve you again! Happy cycling :)
- Customer Support Team
Always a good experience
I have lots of good things for my bike from them. Great service and quality stuff.
23 juillet 2026
Réponse de Planet Cyclery
Hi Mark,
Thank you for choosing us as your trusted cycling partner!
- Customer Support Team
Réponse de Planet Cyclery
Hi Thomas,
Yey! Hope you love your new gear :)
- Customer Support Team
First of many purchases!!!
First time making a purchase from PC and it was great. The prices couldn’t have been any better. It shipped right away and showed up 2 days early. No complaints here what so ever. I’ll definitely buy again! 10/10 would recommend
22 juillet 2026
Réponse de Planet Cyclery
Hi Ryan,
Thank you for choosing us! Looking forward to serve you again :)
- Customer Support Team
Réponse de Planet Cyclery
Hi David,
Thank you for choosing us! Hope you enjoy your new gear :)
- Customer Support Team
Parts were a good price and as…
Parts were a good price and as described, but shipping was more like 5 days because of USPS, should let people know that.
23 juillet 2026
Réponse de Planet Cyclery
Hi Richard,
Thank you for your feedback!
We're sorry the delivery took longer than expected. We have 5 warehouses across the US, and our normal delivery timeframe is 1-3 days. We work to get orders out promptly, though delivery times can sometimes vary once a package is with the courier.
We appreciate your understanding and your feedback.
- Customer Support Team
2-4 day shipping turned out to be…
2-4 day shipping turned out to be almost 10 days. One email and a contact form submission were ignored and I got no response when asking about what was going on and refund on shipping.
22 juillet 2026
Réponse de Planet Cyclery
Hi Josh,
Thank you for sharing your feedback, and we’re sorry the delivery took longer than expected.
Your order was handed over to the courier the day after it was placed, but the transit time after that was longer than anticipated. We understand how frustrating it is when a package takes longer than expected, especially when you’re also waiting for a response to your questions.
We appreciate you bringing this to our attention, and we apologize that we were unable to provide the level of service you expected.
- Customer Support Team
Product was as advertised
Product was as advertised. Website is easy to navigate. Fast shipping
22 juillet 2026
Réponse de Planet Cyclery
Hi!
Thanks for sharing your experience. Happy cycling!
- Customer Support Team
Good price fast delivery
Good price, accurate description and much faster delivery than expected.
22 juillet 2026
Réponse de Planet Cyclery
Hi George,
Appreciate your review! Happy cycling :)
- Customer Support Team
Réponse de Planet Cyclery
Hi Chad,
Thanks for your review! To many more miles!
- Customer Support Team
Réponse de Planet Cyclery
Hi Velo,
Hope you love your new gear!
- Customer Support Team
Réponse de Planet Cyclery
Hi John,
Thank you for trusting us! Hoping to serve you again :)
- Customer Support Team
Price and quick delivery
20 juillet 2026
Réponse de Planet Cyclery
Hi!
Thank you for your review! :)
- Customer Support Team
They gave me maxxis tires which don't…
They gave me maxxis tires which don't usually come stock on rift zone which is awesome
20 juillet 2026
Réponse de Planet Cyclery
Hi Jack,
Thanks for choosing us! Hoping to serve you again :)
- Customer Support Team
Terrible customer service
Terrible customer service, asked to cancel my order 10 minutes after and no response, no phone number to call, send another email next day and got in reponse a tracking number. Send another email and no response.
I do not recommend this place!
3 août 2026
Avis spontané
Réponse de Planet Cyclery
We’re very sorry for the frustration you experienced. Our order system is automated, and orders are sent for processing within minutes of being placed, which can make changes or cancellations difficult once an order enters fulfillment.
We understand your concerns regarding communication and sincerely apologize that we weren’t able to provide the experience you expected.
We appreciate your feedback and will continue working to improve our support.
- Customer Support Team
Réponse de Planet Cyclery
Hi!
Thanks for trusting us! Hope to serve you again :)
- Customer Support Team
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