I got some great deals before during and after the Cambria "merger." I spent several grand at both sites in recent years, but shortly after buying an unusual Bosch-equipped ebike on steep discount... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
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Fast shipping and great sales. The search feature, on the website, has room for improvement. When narrowing searches size type etc. the results seem inaccurate and/or incomplete. This results in w... Voir plus
L'entreprise a répondu
I got exactly the product I was looking for at a fair price in a reasonable amount of time and it was wrapped up professionally from the vendor, and let me tell you, I have ordered Schwalbe tires many... Voir plus
L'entreprise a répondu
Price was better than the large online shops. Parts shipped quickly. My old Bridgestone MB rides again! Happy to support a (somewhat) local business. Definitely will use Planet Cyclery again.
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Planet Cyclery is your one stop online shop for some of the best deals on a whole range of bike parts
Coordonnées de contact
Etats-Unis
- planetcyclery.com
4,5
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 79 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Order had missing parts was taking care…
Order had missing parts was taking care of very fast
10 juillet 2026
Réponse de Planet Cyclery
Hi Kenneth,
We're glad to hear that it was resolved! Hope to serve you again.
- Customer Support Team
Réponse de Planet Cyclery
Hi Paul,
Hope you love your new gear!
- Customer Support Team
You don't even have a number to call
You don't even have a number to call. No email back.
9 juin 2026
Réponse de Planet Cyclery
We’re sorry for the frustration and apologize for the lack of communication.
Your return request has been approved, and we have sent the return instructions to you by email. Please check your inbox, including your spam or junk folder, if you don’t see it right away.
Thank you for your patience and understanding.
- Customer Support Team
No contact phone number
The bike came quickly, which was amazing! Though there is no contact phone number to help with issues I’m having. The shifter is not working correctly and I have not gotten a reply via email. A phone number is entirely needed for a business like this. Still waiting for help to resolve my issue.
15 juillet 2026
Réponse de Planet Cyclery
Hi Ryan,
Thank you for your feedback.
I can see that a response was sent the following day after you submitted your inquiry. I understand that having phone support would be helpful, especially when you’re dealing with an issue with a new bike.
Please let us know if you haven't see our response.
- Customer Support Team
Réponse de Planet Cyclery
Hi Paul,
Appreciate your kind words! Thanks for trusting us :)
- Customer Support Team
Réponse de Planet Cyclery
Hi Matt,
Till your next purchase! Thanks for trusting us :)
- Customer Support Team
Quick efficient ordering and shipping…
Quick efficient ordering and shipping process.
17 juillet 2026
Réponse de Planet Cyclery
Hi!
Thank you for sharing your experience :)
Till your next purchase.
- Customer Support Team
Neither positive nor negative feedback.
Neither positive nor negative feedback.
I ordered the wrong part and it cost in excess of $26 to return it.
Not their fault.
7 juillet 2026
Réponse de Planet Cyclery
Thank you for your feedback! We appreciate you taking the time to share your experience and are glad you gave us a try. We hope to have the opportunity to serve you again in the future.
- Customer Support Team
I always buy in planet Cyclery
I always buy in planet Cyclery, the best top products for my bike, and the best prices, 1000% recommended.
15 juillet 2026
Réponse de Planet Cyclery
Hi Francisco,
Yey! Thank you for choosing us as your trusted partner in cycling.
- Customer Support Team
Love my bike
I love my bike! The staff was responsive and provided excellent customer service. When a part arrived damaged during shipping, they quickly sent a replacement with no hassle. Great experience from start to finish!
7 juillet 2026
Réponse de Planet Cyclery
Hi Kristina,
Hope you enjoy your new gear and we look forward to serving you again :)
- Customer Support Team
The after purchase support is top notch and hassle free, thank you!
Planet Cyclery is super-pro! I emailed thinking my problem would simply go to a robot and I'd never hear back but heard from a human who quickly solved the beef! THANK YOU - as much as I miss the brick and mortar, awesome to know shopping online is solid!
14 juillet 2026
Réponse de Planet Cyclery
Hi Tommy,
Thank you for taking the time to leave us a review. Ride safe!
- Customer Support Team
Great prices and fast delivery.
14 juillet 2026
Réponse de Planet Cyclery
Hi John,
Appreciate your kind words! Hoping to serve you again :)
- Customer Support Team
Great price, fast shipping, and accurate products
Products are as described. Shipping is fast with tracking. Price is very competitive. This is one of the first places I shop for products.
14 juillet 2026
Réponse de Planet Cyclery
Hi Sean,
We are so happy to see this! Hope that you enjoy your new gear. Ride safe always!
- Customer Support Team
Great price for a Fox Shock
Great price. Quick delivery. Made a big difference on my bike. Thanks!!
8 juillet 2026
Réponse de Planet Cyclery
Hi PB,
Thank you for choosing us as your trusted partner in cycling!
- Customer Support Team
Finding what I wanted was great .hassle…
Finding what I wanted was great .hassle free , good packaging. Fast delivery
13 juillet 2026
Réponse de Planet Cyclery
Hi Daniel,
Appreciate your review! Happy cycling :)
- Customer Support Team
Fast shipping excellent communication…
Fast shipping excellent communication with Planet Cyclery, highly recommended, very professional bike shop!
10 juillet 2026
Réponse de Planet Cyclery
Hi Michael,
Thanks for trusting us! To many more miles ahead :)
- Customer Support Team
The quick delivery
The quick delivery. I have always had a good experience with Planet Cyclery.
1 juillet 2026
Réponse de Planet Cyclery
Hi James,
Thank you for sharing your experience and for leaving us a review!
- Customer Support Team
Réponse de Planet Cyclery
Hi Michael,
Thank you for your feedback! We're glad we could help get the issue resolved and find a solution for you.
We appreciate your support and hope to serve you again in the future.
- Customer Support Team
got what I needed when I needed it!
1 juillet 2026
Réponse de Planet Cyclery
Hi John,
Thank you for your kind feedback 😊. Ride safe!
- Customer Support Team
Réponse de Planet Cyclery
Hi Edward,
Thank you for leaving us a review! Happy cycling!
- Customer Support Team
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