Plasticsheetsshop Avis 

Ordered Engineered black plastic for use outdoors.
The ordering process was extremely simple including the sample.
Sample arrived within 2 days and the final order arrived within 3 days via UPS.
Product is excellent and cut to size perfectly.
Would highly recommend this very professional company.
Many thanks everyone at the Plastic Sheets Shop.

The order was not fulfilled to the correct specification. This was reported using the report damage feature on the website, with an assurance of a response within two working days. Two working days passed with no response, so I reached out again. I received an email assuring me my concerns would be addressed as quickly as possible, then was ignored for several more days.

I could not be more disappointed with this purchase. Time has been wasted, delays have been caused, and their answer has been to overlook the damage report and ignore me.

I then started receiving emails about legal involvement and various other confusing emails. I have since had to find someone else to cut the correct order, as three out of seven panels were cut incorrectly. I was only asking for help with one, but they chose to ignore it. From further reading, it appears ghosting is standard practice at plasticsheetshop.co.uk.

After posting a review, they got back to me saying they would cut the sheet again. They did, and it arrived severely warped.

In total, they have a damage reporting feature on their website that they encourage you to use but do not act on. They appear to have zero quality control in place, and communication is slow and confusing.

I am very disappointed and very frustrated. It's all or nothing with these panels: they all match, or they don't get used. Three panels out of seven are now unusable.

They have refunded one panel, but not the one that was originally reported as damaged. This company appears to be a shambles the moment things do not go to plan, which seems to be the norm these days.

A truly disrespectful bunch of time waster who don’t know their left from their right.

*edit* the follow week they start with the emails again, but a complete waste everybody’s time.

Avoid!

*edit*

Tara, stop bringing this back to life! You haven’t resolved the problem, you refunded one panel that you failed to get Wright onto occasions but in failing to get that panel Wright you rendered two other panels absolutely useless. You’ve not resolved the problem, you’ve addressed one out of three useless panels only. Big difference to what was actually resolved.

Can't praise this company enough! The shape selector on their website offers infinite choice of shapes to suit any need. The processing time and delivery were both super quick. Overall, excellent service, happy customer!

Accurately cut. Flawless surface. Fast Delivery. Thank you!

Precision on my custom sheet was perfect and delivery exceeded expectations. Left me with a great impression of the company, we will certainly do business again.

I ordered two items from this company because they claimed to be english, and uk based. I've had a lot of problems with goods coming from abroad, so very much prefer to order from within the uk.

Only to find out it was coming from belgium when I tracked. I thought ok lets see what happens. What happened was it went to holland and sat there for a while and then showed as being sent back.

Spoke to what passes for customer services, waste of time, so I cancel the order and ask for a refund. Some one would be in touch, never happened
I ordered replacements through more reliable companies.
To day I get an e-mail telling me it has been desptached, and I can't have a refund as the replacement has been cut.

Tomorrow I will file a claim through the small claims court for a refund cots and interest. This company are a bunch of scammer, stay away.

So tomorrow I will file a claim th

Easy to order, very clear website. Prompt delivery

Fantastic service! Super fast delivery & exactly what I ordered (custom order) Thank you!

Excellent service. Arrived quickly and all quality products

I am disappointed with how this order issue has been handled and hope the company will reconsider its position.

As soon as I realised the delivery address on my order was incorrect, I contacted customer service the same day to try to prevent any delivery problem. I raised the issue immediately, while the parcel was still in transit, because I wanted to resolve it before delivery took place.

Unfortunately, despite contacting them promptly, I was advised that the address could not be changed, and no practical solution was offered that prevented the parcel being delivered to the wrong address.

Since then, the company has refused a refund or replacement, stating that the parcel was delivered to the address originally entered at checkout, and the only offer made was a 20% discount on buying the items again.

What is frustrating is that I acted quickly and in good faith, expecting support when the problem was identified early. I feel a fairer resolution would have been possible given that the issue was reported immediately.

I would still welcome the company reviewing this matter and offering a more reasonable outcome

Thank you
Very big STAR!

Pleased with this company, good product exactly as I wanted, good website , good communication from start to finish, UPS refreshing good delivery but expensive ( not 100% clear on website that products are cut and despatched from TheNetherlands… not an issue as delivery was seamless but was a surprise…perhaps they think it will put people off). Delivery was nearly same cost as product at over c £50 which was expensive but I was prepared to pay this, perhaps a bit expensive if on a budget. Overall would define use again.

First delivery came horrendously packed, by sheer luck 3 of the 4 sheets were intact. Initially I was as impressed by the damage report and fast turn around to send a replacement. Frustratingly it also came horrendously packed and broken. They assured me the next replacement would correctly packaged, no replacement, whole weeks passed before replies to my emails. Eventually they send another replacement only for that also to be delivered broken too. more weeks passed a more ignored emails and they send another which arrives completely brokenin half. I’m back to my emails being ignored and I am a few days from it being 2 months from when I first ordered.

Great service ,web site easy to navigate
Product good quality, and fast delivery,
What’s not to like.

Fast delivery. Item was neatly and accurately cut to size required.

I felt compelled to leave a review owing to the flawless service I recieved. I placed an order just before midday. To my delight the order was processed and shipped the same day, taking delivery the following morning! The order was excellent quality and very well packed. Great price, great product & quick delivery. What more can I say! Thank you Plastic Sheet Shop

Perfect products, fast shipping.

Easy web site to use, including getting custom cuts etc. Quite turnaround and delivery.

Horrible product.
Very sharp edges, lots of break out where cut on the back side, different colour on the edge, feels like a very cheap brittle melamine board not at all something you can use to a high finish internally where you could actually see the quality and finish of it close up, not actually sure what anybody would want to use this for, you get what you pay for. Lesson learned here.