Plumbstoredirect Avis 

Ordered a Toilet on Monday for next day delivery
on Wednesday chased up for some shipping information
on Thursday after no response called the sales line. After 2 calls I was told that the next day delivery is an aspiration not a commitment and then that they couldn’t supply the product so would send a refund - in a few days.

I have ZERO confidence that the refund will happen based on the experience so far

AVOID - there are plenty of credible local and on line plumbing merchants

As a footnote - when you call sales they don’t answer with the company name - highly unusual and raises my concern level

I purchased an item from this company which came with a 5-year guarantee. Unfortunately, the item has now stopped working. I’ve emailed three times without any response, and when I call, I’m repeatedly told my case will be "fast-tracked," despite their claim of responding within 24 hours—clearly not the case.

To make matters worse, I’ve now been told the item requires servicing, even though there is no mention of this requirement in their Terms and Conditions. One representative, Shaun, even advised me to return the used macerator via Royal Mail—despite this being a prohibited and restricted item to post.

Overall, a very disappointing and frustrating experience. Poor communication, misleading information, and zero accountability. I would strongly advise others to avoid this company.

Wow, I wish I had read the reports before wasteing my hard earned cash on these guys.

No communication, don't answer the phone or reply to emails.

3 items ordered only 2 delivered (different items that i had ordered!!!) and received 2 weeks late.

I just want my money back - but they are uncontactable.
Not sure how fraudsters like this are allowed to trade.

I also paid a visit to the returns address given on their website which is an EMPTY HOUSE with a FOR SALE sign outside!!!! So basically whatever you buy you are stuck with.

Dodgy firm selling dodgy equipment (if it arrives)

Do yourself a favour and avoid Plumbstore Direct.

Pretty much the same story as the other 1 star reviews on here... late delivery, part of the delivery was missing, the other part of the delivery was not as advertised, rude and unhelpful person on the phone, nobody answers your emails, then they block you and don't answer your subsequent calls, won't provide an address to return the goods to, can't get a refund..... need I go on? Complete scam- avoid, avoid avoid!!!

Complete scam. Sent inferior macerator to what was advertised. Won’t return calls or emails so cannot return for refund! Have had to purchase from another supplier.

BOUGHT MACERATOR WHICH HAD FOR FEW MONTHS( USED FEW TIMES AS IT IS HOLIDAY FLAT) AND BROKE DOWN, SENT THEM BACK AS REQUESTED AND DIDN'T HEAR FROM THEM SINCE. NOW IS MORE THEN MONTH. NO COMMUNICATION NOTHING

Scam!! Ordered a saniwaste for my daughters new toilet. It was loud and kept running through the day and night from the start and completely stopped working in 2 months. I contacted plumbstore direct around 8 times via email, as I was told on the phone that they only deal with sales, and not 1 reply. We have now had to have a changed to a proper saniflo from a reliable merchant. Do not buy from this company!!!!

Scam. Selling cheap rubish unbranded macerators which are falsely advertised as high quality Sanifo products. Im a professional plumbing and heating engineer and I fell for it. Fortunatky I did get my money back via the bank, then the supplier called me to ask me to send the macerator back which I did not do and ive not heard from them since. Im annoyed at myself for not checking their reviews before hand.

quick delivery, all went well and unit worked 1st time

From order to delivery, we were informed every step of the way receiving texts and mails to say when the delivery was due. Delivery was on time and infill. Would definitely use plumb store direct again. Thanks for great service.

The part was ordered specifically from this supplier as the website said “ next day delivery” But, it was ordered and paid in full on Wednesday 05/03/2025 and was not delivered until Monday 10/03/2025, resulting in me having to cancel the plumber, leaving my 85 year old Mum with no toilet for 5 days!!!!!
NOT IMPRESSED,

Fitted a sani waste macerator and it had no power. Rang the company for help and was told this was done via email. I have emailed numerous times and in the end asked to return it. Still no response at all. In a moment of madness i ordered another one which I then cancelled immediately. This cancellation was ignored and now I have 2 macerstors!.No communication at all with plumstore direct at all. Hopeless. I have now referred my transactions to my credit card company as Plumbstore direct do not respond to you at all so no chance of returning them. I do wonder if the company actually exists.

Purchased a macerator, i needed to return as it was too tall for toilet. Emailed company , no response. Finally got through to them on the phone and was told to return the unit. Returned it twice as both yodel and Royal Mail say no one at the address. Can now not get hold of them by phone. AVOID AT ALL COSTS

Made a order through plumb store direct for a masorator pump. On website advertised that it would be delivered in 2 days. The banner which indicated this was miss leading as i made the order tueaday night and now to only receive the following monday. Client isnt happy result nor am i. Customer service is below poor. Ive called the service line over 10+ times within working hours and have had two successful calls with them. Same bloke both calls, and provided the least effort of help he could offer.
And from business point of view the invoices are vauge and provide minimal information. As a online merchent this is shocking.

I expected a next day delivery by Express UK (26th Feb),which was part of my attraction to your product advert. Instead I got Parcelforce who delivered Tuesday, 4th March.

Dreadful company selling cheap unbranded products under false branding. Avoid the “Saniflows” as these are cheap crap using expensive brand name. Reported to trading standards!

The product arrived was nothing like what it was in the photo, so I returned the item on a parcel force label that they provided, this was 10 days ago, I have not received my refund as yet or any confirmation or acknowledgment from Plumbstore direct, I have tracked the parcel and it arrived at their place of work the next day, not a happy customer

This company is a complete joke. Selling faulty Macerator products with pretend warranties. If you’re here doing your due diligence then PLEASE save your money as you will most certainly be disappointed.

AVOID!! Almost £300 for a Saniflow that lasted 3 months. “Sold with 5 years warranty” but not interested what so ever in resolving the faulty product. Ignoring my emails. Answered the phone call and promised to half “after sales” get back to me which obviously didn’t happen. Continue to chase them but continue to be ignored.