Plumbstoredirect Avis 

The Saniflo appears to be ok, but delivery let us down. We expected Royal Mail to deliver Friday and a plumber was planned for Monday. However the Saniflo was not delivered until mid morning Monday and we lost our Monday slot with the plumber. We then had to wait a further 3 days without the Saniflo.

Ordering was easy, next day delivery didn't happen and when I called in find out what had happened the customer services were rude and unhelpful. Waited in all day Monday to receive my parcel, it was delivered to a totally different street. Again, when I called to find out what had happened I was spoken to very rudely despite the wrong address being printed on the parcel and it actually being no fault of mine or parcel force. I had to go and find the item to retrieve it. Only one item was actually delivered and it was down to me to find out what had happened to the rest of the order. This had been cancelled without any notification to me.

The item that was 'delivered' was actually a different item to what was advertised. When I emailed about this, it was totally ignored. I would never ever use this company again and would not recommend them to anyone.

Ordered macerator, looks like it is a saniflo, has saniflo logo and uses the name in the title. It isn't and there are many reviews saying the same. As it's an urgent plumbing matter and I needed to get it ordered for next day delivery. I didn't check thoroughly.
I paid extra because the next day was a Saturday delivery. It didn't arrive until Monday (with all sorts of confusion between Parcelforce and sender).
When I realised my error, I tried to get hold of someone, but the phone just rings. An email stating I had been onto my card company, did raise a response. The item is on its way back, now I wait for the refund.
The person I spoke to was not rude, but would accept no responsibility for the error, despite all the reviews stating that they had been caught the same way.
An expensive mistake in postage costs and time.

Good service quality product

Awful customer care. quick enough to take my money but doesn't reply to emails or answer the phone!!! advistises 5 year warranty but have not been sent paper work. obviously false advistising,will be taking this further

DO NOT BUY FROM THIS VENDOR!!
They advertise their products as having "5 year warranty as standard with this model" - no such warranty exists. They do not answer emails or phone calls, despite several messages.
They are not complying with trading standards, so I will be reporting them

Advertised as a saniflo official product but when arrived it was a saniwaste macerator. The quality of the product is miles apart

Crap service took over a week to get the maserater when it was on a 2 day delivery.
When it did arrive it's the wroge one that I ordered (cheap and nasty one)
Sent x2 emails with no reply......
Avoid using this company

Reasonable pricing, quick response and delivery time.
The unit was in delivered in good condition.

Hello my name is Steven Williams-pratt I had a saniflow Already which was older so wanted a upgrade to a new Sani flow so when your site came up with the slim 3 way one in sale I ordered it from your website which stated next day delivery. I ordered this on Friday and it never turned up to Monday. So had to cancel my plumber.then when opened the item is completely different from what you advertise in your picture and your website which is false advertising, I believe . so I rang the number which is on your website for help and advice, and the person who answered couldn’t help at all, said email and pictures which I did and still nobody got back to me so I rang again the same person outside and they couldn’t help me at all, and I explained this is the number on your website for help and advice. What is the point of having this number if nobody can advise you on the other end and still to this date nobody has got back to me. which I feel is quite bad and I believe a business grows from word-of-mouth, not just advertising pictures which are not correct when it’s delivered. I would appreciate somebody getting back to me at some point and explaining this to me.
Many thanks
Mr s.Williams-pratt

Sent the wrong (inferior) item and now does not respond to emails or phone calls. Very untrustworthy.

Has been three weeks since wrong part sent and on e-mailing said they would pick up wrong part and give refund
Several e-mails and no reply from them about picking up wrong part and refund
Would give minus stars and customer service lacking credibility
Beware of this company since don’t give refund or answer once they have your money total con merchants
Only option now is county court and get a ccj lodged against them

Great products when I ordered, they arrived quickly and in perfect condition, wouldn’t fault them one bit.

Item sent was not same model as advertised. Sent email 5 days ago still no reply.

Arrived as promised time but unfortunately wrong one sent and the one required out of stock contacted seller and they have arranged pick up of part for refund in full

Over seems decent product but on the site it is advertised with the Saniflo logo which it is not so a bit misleading.
Hopefully time will tell and it lasts a long time.

I wish I had read reviews before buying. The product sent was not as advertised. Sent back as I was assured a refund.
Refund has still not been been paid after two weeks. Appalled!

Avoid at all cost
Scam company
Selling sanflow waste units that are cheap Chinese knock offs. Purchase one and lasted a day.
Spoke to saniflow main office and they are aware of plumb store direct for the last year.
Waste of time trying to ring or emailing them.
The are copying the Saniflow logo to deceive people so beware!!

I returned a macerator within 24 hours of receiving it. Unused and in same unspoiled packaging. It was the wrong fit so easily noticed and returned immediately. I paid £18 to track the signed for return postage. The item has been received and signed for. I have sent numerous emails and telephoned numerous times but could only leave a voicemail which has not been replied to.
I have been asked for the order number 3 times and also asked if the item was new. They received the item back then sent 4 separate emails over a 2 week period requesting details they already had (my order remittance note printed by me, which had been placed inside the box) . Then after me replying to said emails and including screenshots of order note, proof of return received by them and bank details I have still not received my refund. I have followed the return policy to the letter within 24 hours of receiving it by telephoning first then emailing. Package was as received on delivery. Details of order placed inside. Why has my refund not been a simple process. Why are they asking for information they already have. Why have they asked me to give bank details separately. Should this not be on my purchase information. Why is money being withheld. It is December the 21st and I need the refund to buy another macerator to have a toilet repaired in a family home. I am more than concerned !!! I am contacting agencies citizens advice and trading standards to take action under consumer rights.
The whole thing has been stressful and the repair to my house has been put back. Very Upset and out of pocket at Christmas with concerns about the legitimacy of this company 😞

I bought a saniflow type machine it was fitted 4 weeks ago and all was fine then 2 days ago for no reason it started to bang really bad when flushed ,I contacted this place via email twice and no reply I then rang them to ask about my 5 year warranty and ask if I could please get someone out to look at why after 3 half weeks my system was failing, I was told we don't have any kind of aftercare or anyone to come and look to see what's gone wrong ,I was told I had to take photos of all the fittings and how they have been fitted and then to send them to them so they could then see if it's been fitted correctly,I explained I had the masserator housed inside a cabinet so I couldn't get to all the fittings,the man then said you will have to get to it for the photos for us to look at,I'd say the 5 year guarantee isn't worth anything,I thought I was buying a saniflow not an alternative brand ...this is an absolute joke and I wouldn't touch this firm with a bargepole.