If I could put 0 I would. Where do I start. We bought a macerator which wasn't going to fit our job, so tried to send it back. Tried to call someone and took weeks to get an answer, I left messages, w... Voir plus
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Purchased thinking it was a Saniflo product as it had this written in large letters on the page. When delivered it was a cheaper copy, dimensions stated on the website were also completely wrong, mean... Voir plus
L'entreprise a répondu
AVOID AT ALL COSTS Realised after ordering that I'd ordered an incorrect macerator. Called five times (no one answered) and emailed twice to attempt to cancel the order. Had no response at all an... Voir plus
The Saniflo appears to be ok, but delivery let us down. We expected Royal Mail to deliver Friday and a plumber was planned for Monday. However the Saniflo was not delivered until mid morning Monday... Voir plus
1,8
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161 avis
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Need to answer phone calls customer service very poor
Need to answer people’s emails and phone calls
You are a family business as was pointed out to me
25 juillet 2024
Don't buy from this company-faulty goods
Ordered a macerator for my mums bungalow loo, as the old was broken. The macerator arrived quite quickly and the plumber fitted it, upon testing it worked a couple of times, but them stopped working properly only working very intermittently so not fit for purpose. We contacted PlumbStoredirect who were very rude and condescending. Felt like we were getting nowhere and we're nearly 300 out of pocket. Called back later in the day and we were told all sorted a replacement had been despatched and we'll receive it today. STILL NOT ARRIVED. Looks like this lot are a load of crooks and liars. DONT BUY FROM THEM.
26 juillet 2024
Avis spontané
Just dreadful
Just dreadful. I bought a macerator under the impression that it was a Saniflo. It turns out that they are misusing an old Saniflo logo. The small print gets them out of 'passing off' laws. When the item arrived I realised the scam instantly and asked to return it. I was sent a returns label and the item was back with them two weeks ago. I await my refund. Phones and emails not answered. They proudly offer a 5 year guarantee, this is small comfort if they don't answer calls. I will be progressing my claim through trading standards. Moreover I can see that the sole director has a habit of starting companies, never filing accounts and then getting struck off. So by the time you have a problem with one of these cheap Chinese imports that they sell for £100 or so more than the same thing on Amazon, the company will likely not exist. This current iteration - Plumbstore Direct - was formed in June of this year. the whole outfit is a mirage.
10 juillet 2024
Website very easy to navigate
Website very easy to navigate, great selection, not the cheapest but excellent quality
15 juillet 2024
Slightly disappointed by the delivery.
My experience was fine but the delivery was a little disappointing. I ordered my macerator at 14.20 on a Thursday which was after the deadline for same day despatch. This meant it was dispatched late afternoon on the Friday and although Parcel Force managed to get my Macerator to the local Parcel Force delivery depot overnight on Friday they would not deliver it on Saturday because apparently it costs more for a Saturday delivery which I was unaware of. It was delivered on Monday morning. Apart from that slight issue I was happy with the service provided by PlumstoreDirect.
28 juin 2024
Never delivered and are still waiting…
Never delivered and are still waiting for a refund
10 juillet 2024
Poor customer service
Poor customer service, ignored emails, didn't answer the phone or reply to left messages. When we finally got a response they couldn't supply an invoice and claimed not to be VAT registered. Will not use again.
8 juillet 2024
Arrived when stated.
2 juillet 2024
Very pleased with my purchase
Very pleased with my purchase. The item is a replacement for a toilet masserator that had been in for years. Removing the old one and putting in the new was relatively easy because the online description was accurate. The one one came in days. Thanks
18 juin 2024
defective macerater twice
Well !! Where do I start - june 23 ordered a macerater for a downstairs bathroom toilet hoping to have up and running before my children moved in with me - once fitted didn't work - was finally sent a 2nd one by Sean - guess what second one didn't work and told to send it back for review and refund - sent back - no refund lack of response to calls / e-mails - seeking full refund still
24 juin 2023
Avis spontané
Fake Saniflo
Macerator was advertised as a genuine Saniflo, when it turned up it was clear it wasn’t genuine. Just a cheap knock off which should cost around £125.
Despite this I had to fit it. It was installed for a couple of weeks then the unit went wrong. Seller won’t respond, no means of contact, refuses to respond to emails, voice mails. Beware scam artist at hand.
14 mai 2024
Réponse de Plumbstoredirect
Hi Tom
You ordered our own branded product not a Saniflo, There are many similar brands online that are cheaper with less quality, We offer 5 years guarantee unlike any of our competitors, you have made no attempt to contact us, We accept returns within 30 days for a full refund if you wish to arrange this please email info@plumbstoredirect.com
Very efficent helpful fast delivery…
Very efficent helpful fast delivery product well pakaged
27 mai 2024
Highly recommend
Found the company very helpful. They contacted me when I wasn't home to arrange another delivery. Would highly recommend this company
20 mai 2024
The item i bought was good price and it…
The item i bought was good price and it was delivered in reasonable time i recommend buying products again
12 mai 2024
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