plusairsolutions.com Avis 

Do not use this service for anything. I had booked an airport shuttle from Rome Airport to my hotel. I did not receive my ticket despite getting a booking confirmation. No contact details or meeting point information was provided. There was no service to be found anywhere. I searched the entire arrival area but there was no sign or designated area for such a service. Finally, I had to book another shuttle service. After raising a refund request there was no communication for over 2 months and one day they just rejected my request and closed the case with no reply.

This company do not even deserve one star do not book with them. We booked a transfer for Tenerife. They didn’t turn up. No one in the airport could help. We went to numerous desks and Ryanair directly. Nobody knew anything about this company. I requested a refund the same day and all they have done is delay. This is ongoing since the 7th of May. They keep sending the same email asking for my bank details. I’ve submitted a formal complaint with all the screenshots attached sent my bank details my full name the bank information numerous times and still, I haven’t received my refund. I raised a charge back through my bank and because Ryanair submitted something to say I’d received a service even though I haven’t they rejected it very unhappy about this situation and would never book this service again.

Das ist ja ein besonderer Kundenservice! Ich habe gefragt, ob man in diesem Zeitalter das Ticket wirklich ausdrücken muss, wie vom Aussteller verlangt, obwohl das elektronisch zugesendet ist und auf dem Spartphone gezeigt und geprüft werden kann. Nach 8 Tagen kam die irrelevante Antwort: "Please note that this interface is for complaints ONLY!"

If I could give MINUS 5 I would. I paid via wizzair for them to pick me up at Bucharest airport. Well after going to the meeting point, waiting for 15 minutes I called. 5 minutes it is coming. 20 minutes later, called again, do you think you have private car????? He will be there in 30 minutes. Well 45 minutes later still no ride. Called again yes yes we know please wait. After another 15 minutes a lady came. Sorry you are not on the list for today, but she did help me. Put me in a car and he brought me into the street where I was staying. The street is about 700 meters with lots of numbers. Yes after walking halfway, I found it.

Thinking of this, i contacted them 2 days before my return. Confirmed my Pickup adress and my booking to them. Yes yes pickup is at 11.00. On the day of my pickup I sent a picture of where i was standing. I was there 15 minutes before my Pickup. Well to make a long story short even after multiple apps, calling they didn't show. I booked a BOLT and still missed my plane. Have to fork out about €500 for extra expenses including stay and travel to get home.
Book a BOLT, it was actually cheaper than booking with them and it is on time brings you to the door and friendly.
As for this company, if I could give them MINUS 50 I Would. Also because if you call the head office, please fill in the form, we will get back to you within 30 days. I was stuck, no place to stay, no tickets and absolutely no help from them.

DO NOT USE THEM UNLESS YOU WANT TO HAVE DISAPPOINTING EXPERIENCE AND LOTS OF EXTRA COSTS

I booked plusair for a pickup at Sibiu airport through Wizz Air - they charged me twice then obviously didn't turn up at the airport to pick us up and same for the return...I'm £78 down and waiting since mid march for a refund. Wish I had known how cheap taxis are in Romania. Gutted I didn't read these reviews first - lesson learnt!
Customer communication is non existent along with the refund!!

Purchased 2 tickets for a bus from airport to Marrakech centre (6€ for the 2 tickets, not a big deal). Fee days later they say "sorry" for they won't be able to service us. Choice to have the money as future credit or claim it back - I choose the latter. They needed my details, I attached a "title deed" to my account (customary in spain, all details included). They ask me to write it out in an email, couldn't decipher the data from the pdf.. ok, I sent it. Receiving response is sacrse.. but eventually was told now they have the details, only 30 days and my money will be with me. Those 30.days have now overdue by.. at least a week, no money, no nothing. Customer service nonexistent

Transfer coach never turned up. When we reported this and asked for our money back they said our claim was false and then closed the case with no further follow up. They refused to send back the money so we lost out on over £50 then had to spend more money for a taxi. Dont book with this company.

Ho prenotato il transfert da Vilnius centro all'aeroporto tramite Ryanair ma all'appuntamento non si è presentato nessuno! Ho cercato di contattare il loro call center inutilmente. Quindi ho dovuto fare un nuovo biglietto con un'altra compagnia (peraltro più economica ...). Ho fatto richiesta di rimborso che mi è stata accettata ma da oltre un mese non ho avuto nessun rimborso. Da evitare !

Booked return transfer with PlusAirSolutions through Wizz Air. Was never informed it wouldn’t operate. Found out myself. Requested refund over a month ago — still nothing. Completely unreliable, do not use.

I booked through Ryan Air but upon getting the itinerary sent through from Plusair I decided it was not a good idea as drop off was wrong and reading reviews I had no confidence. I requested my £92 refund and waited and waited some more, subsequently I have emailed and been informed due to busy period it would take longer ( I was not aware Sept was "High Season")...I have continued to email everyday throughout Dec practically and still I have no refund and it is now over 3 months. Avoid this Company it is shambolic

Booked the transfer via WizzAir from Larnaca to Protaras. There were no bus at the time mentioned at the ticket, so the desk manager told the next bus will be in two hours. Even after we waited for it, the driver told he will not go there, everything he can do is to drop us in Ayia Napa we agreed, and after all he didn’t even manage to get there, he just stopped somewhere 15min drive away from Ayia Napa and told the ride is over, get off from the bus and search for the taxi. Still, 2 months after there is no answer on the complain. Avoid!!!!

I have given this company one star because I am unable to award any lower but would if I could.
I booked a Plus Air door-to-door shuttle pickup from Budapest airport to the city via Wizzair.
The plane arrived on time and without the need to collect baggage, I went straight to the designated pickup point. After about 90 minutes, the driver found me. Although there was a language barrier, he was able to explain via another driver that he had been waiting by the terminal exit (not where the e-ticket said he would be) for another flight which had been delayed by 2 hours. Thirty minutes later, he returned with the other passengers and we set off. The driver was heatedly talking on his phone throughout the 45-minute journey, repeatedly checking the time and mentioning GPS. On reaching the city centre, he stopped and unloaded my rucksack. Instead of being outside my hotel, I found another driver waiting for me, who was to take me to my destination in Buda.
Ten minutes later, he stopped in a busy no-stopping zone, unloaded my rucksack, told me that I had arrived, and once I was out off the vehicle, drove off.
I was concerned because the area looked quite dilapidated, and nothing that I could see resembled a hotel. After checking in 100 yards in direction without success, I climbed some steps to a parallel street. There I met a young couple who fortunately both spoke excellent English. I showed them my e-ticket. After consulting their iPhone map, they confirmed that my hotel was a 20 minute walk away. As I was 80 years old, the weather was hot, and my Rucksack was getting heavy, they suggested that I took a taxi. They telephoned for me, waited until the taxi arrived, and explained to the driver where I wanted to go, showing him their map. I arrived at my hotel, 10 minutes later, 3 hours later than planned.
I immediately emailed a complaint to Plus air. I received an automated response advising that the email address given on the e-ticket was no longer in use, giving the alternate
Plus Air advises that you should check its website after 1600 the day before you return, which in my case was a Sunday, to confirm the time of the pickup. I attempted but the website would not update. I was concerned because the flight was 0605 Monday which meant a 0315 pickup for me. I asked my hotel to telephone Plus Air on my behalf. An automated message advised that there was a line fault, and queries should be emailed.
I emailed, just to receive the response that it operated in working hours only, Monday to Friday. Losing all faith with Plus Air, I booked a taxi, which arrived on time, was more comfortable, quicker, and believe it or not, cheaper.
Six weeks after my complaint, no sign of a refund, and no response to any of my subsequent queries. Be warned. Use this company at your peril.

This company are disgusting and they steal people's money. I booked a transfer with them through Ryanair to be told that when I got to airport that I had no transfer and Ryainair should of not took booking as it was less than 48 hours before. I have emailed them a few times and Ryainair since September and still no refund. Ryainair refuse to take any responsibility even though its booked through them and this company just tend to ignore you. So please do not book with this company and hopefully if people dont they will evego under which I hope they do. They are just common thieves.

I was unable to use the service. Unfortunately, on the day of arrival, we went to the National Express stop, but we were not allowed to board because our ticket type did not allow for reserved seating, but only if there were free seats available on the bus. This prevented us from reaching London, and we had to purchase additional tickets. The same issue occurred for our transfer from London to Gatwick, and we were again unable to use the service we had paid for.

The company’s communication is awful. I was instructed to contact them 24 hours prior to my flight to confirm a pick up time. Which I did.
They ignored my message and further follow up calls then sent me a text late in the evening saying they’d pick me up at 0530 for a 0655 flight. Bearing in mind it was a 30 minute transfer and the middle of the summer holidays. The airline had already advised me to be there 3 hours by prior to the flight. They then made a counter offer to pick me up at 0500. Still not good enough, and losing confidence I opted to book an Uber which turned out to be half the price of the transfer. So not only are they unreliable, they’re a rip off.
If you read my review and continue to book with these cowboys then good luck, but more fool you.

I would strongly recommend NOT using this company. I booked at the same time as my relatives for the exact same journey. They have received confirmation of their journey; mine has been cancelled because apparently they don’t go to where I’m staying. This is factually incorrect as they are taking my relatives to the place I’m staying. Their customer service is appalling - there’s no way to complain. And I have to wait 30 days for a refund. Originally they sent an email cancelling the trip and crediting my account with the money. I wouldn’t use this company ever again. Fingers crossed I get a refund.

The company and the services they offer are completely a scam and a fraud. You must pay in advance for the services and they do not fulfill what tou have paid, leaving you totally abandoned at the airport. They do not even answer to the claims.

If I could give zero stars for this service I would. I would recommend you do not use them. My son booked a transfer in Majorca. The return bus did not arrive to pick him up so he had to pay for a taxi at a cost of 80 Euro. It transpires the return bus had been booked for the following incorrect date. We raised a complaint which was rejected with the reason that it is our responsibility to check the bus that they organised based on our flight details is for the correct date! I have raised a second complaint that was closed with no explanation. I have raised a third complaint but do not expect a reply. Shocking customer service!

Absolutely shocking service! Driver was not there to pick me up in the arrivals hall and when I eventually managed to get someone from the company to get hold of the driver he called me and was incredibly rude! Told me he had been there but couldn't wait because he had another shuttle to pick up. He was there for 5 minutes!! They advertise their transfers as private and that they will wait for 45 minutes for you after your flight is scheduled to land. I eventually bought a bus ticket and made my own way. I filed a complaint requesting a refund and after waiting over a month for a response was told my request was denied as I had the information and the driver was there! NEVER EVER EVER USE THIS COMPANY!!

The worst customer support ever 🙄 after several months I still haven't received my money and I just told them to keep it because I'm tired of dealing with those scum bags. I recommend you not to book with them