plusairsolutions.com Avis 

Their driver didn’t pick me up and I had to get an Uber instead. Although our flight was slightly delayed, we went straight to the meeting point. We even asked a couple of airport assistance staff to check we had the right place but there was no one there. I called their 24hr number 7 times but no one answered.
We waited approx 60 minutes before giving up and getting an uber.

We received no contact at all from your local contact or you in this matter, despite a number of emails.

We were not picked up for our return journey either.
Stranding us at a strange airport in a new country in the early hours of the morning is not acceptable.

To then ignore my complain is also unacceptable.

Terrible. I booked the service to make my life easier and it made it harder. It was not clear at what time I had to be waiting for the shuttle (information was hidden on a lookup table in an email); I could not find the driver and ended up having to take an uber last minute, which was actually same price.
Their complaints service is slow and ineffective. I could not call the driver as I had no phone service in that country.
Don't bother.

Worst company ever. I have ordered a shuttle from city -airport and back, and with 24 hours prior they tell me that they cannot find the booking even if I have it, and the money was paid.

I don't recoomend at all. Never again!

I arrived Mallorca Airport found the plusairsolutions vehicle, the driver informed me we wouldn't be going until the van was full, 2 hours later he conceded no one else was coming so we left. (Return journey) I sat in front window of Hotel for 2 hours, no one advised me I had to wait on pavement, coach left without me . Tried to claim back Taxi fare, they said it was my fault. Will never use them again and advise you not to

Contact point at Istanbul airport had no record of my booking, called the 'help' line but the line cut off after 4 minutes. Gave up and used the metro.
Complaint service is not much use either.

Do not use. Avoid avoid. In Lisbon a driver did not turn up to bring us to the airport and then we didn't get a refund after we made a claim. A total scam. Do not use. Everthing is 30 days. Dreadful service. Complained to Ryanair for using their services. It makes me angry that companies can get away with this despicable behaviour.

I do understand problems can occur but not to give a refund for a bad service is frustrating and bad customer care.

I am assuming they care about their customer service but maybe thats not the case. They keep my money and give me the two fingers is most likely the company policy.

If a refund was given I wouldn't have a problem.

Waited nearly 2 hours once arrived at airport at midnight with children then dropped at a bus stop away from our planned destination drop off and had to walk in the night trying to find accommodation, driver unhelpful and stressed. Did not show up for our return back even though I rang the day before to confirm after receiving no information about the time we would be picked up, didn’t arrive at all then had to panic trying to find two taxis and spent €160 euros on taxis to the airport, complained to customer service who have taken 30 days to reply after sending me a picture of the coach at a random destination 15 minutes away from our accommodation and classing it as a no show even though I have the clear address of where we stayed on the bookings forms for pick up and drop off. Extremely shocking customer service. I would not bother booking unless you don’t want to be picked up on your way back and don’t mind waiting a few hours when you arrive.

I would honestly give it a zero if it allowed me to

On ryanair website I opted to book this bus to take me to airport to city center in Rome, and everything was planned automated. During the day of my flight back home we realised that the date was done incorrectly even though my flight tickets were clear on the website and they refused to budge, had to pay the full price as we were scared to miss the flight. SOS did not help it is such a clear scam. Shame on Ryan Air from promoting total blatant scammers. Aside from the fact that they take a month to reply with their horrible website, they make a bunch of excuses and blame it all on you. Horrible..

We could not use any of the booked transfers. On the way there we had a later flight and when we arrived (on time) the last bus for the day was already gone. Also it is important to note: PlusAir just uses the normal public transport busses here, there are no special or private busses waiting especially for you. So if the last scheduled official bus is gone, that's it.
On the way back we wanted to take a bus at midday, but the bus driver didn't let us board. He said we weren't on the list and didn't have any seats reserved. The next bus was only in the afternoon which would have been too late for us. So it was a taxi for both ways.

Now the customer service is HORRIBLE. They send you a telephone number of the local partner, but noone ever picked up there when we called. Then you have to issue a query through the PlusAir website and it takes forever for them to reply, they don't read your answers fully so you have to write the same information multiple times, they send us "proof" that someone was there and didn't see us for a completely different time than we mentioned. Then they close the query and you have no chance to reply to that one again and have to open another query where they then "don't know what you are talking about", even if you refer to the other query.

For one way they said they would refund - 2 month ago, and no refund has been received yet. I guess I am not going to see that money again. I issued a complaint with WizzAir and noted they should work with a different transport provider, as this one is horrible. Honestly, don't use!

If you are thinking of booking with this company through Ryanair, please don’t. You
may have to spend more getting airport taxis to get to where you want to go. We arrived at the airport for our transfer, and they could not find our names on the system, so had to find alternative travel to our hotel. We also found alternative travel back to the airport, although we did get a confirmation of the return (they had somehow found our details by then) it was at a completely different hotel, and our faith in actually getting to the airport on time was less then hopeful, so took a taxi back to the airport. After putting in a complaint, it took them 30 days to agree to a refund, which we were then told would take yet another 30 days. Dont be surprised, but it has now surpassed those 30 days, and still no refund. They closed the case before the refund was made, so have had to start all over again with a new message to them. At this rate, I am going to have to find the transaction on my bank statement and try and get it back through the bank.

Avoid this company!!! The driver did not show up. I had prepaid my trip and had to take a taxi at the airport because of their negligence. It amounted to an additional 30 euros. They refuse to accept any responsibility. Other drivers from other companies were waiting at Arrivals. I even checked Gate 1 as per their email, and Wizz Air staff were waiting for their bus. It was early in the morning. Avoid!!!

I purchased bus tickets via Ryanair and right after buying them, I got an email saying the bus was not operating and that they's reimburse the value.
I've been trying since JULY and they keep finding excuses such as errors with finance department not to pay. I've shared 2 bank accounts and honestly looks like they don't want to reimburse because other companies have been able to do so but plus air solution hasn't. They have serious difficulties or else I don't know....

We arrived at Krakow airport on time to meet the plus airline bus to take us directly to our hotel and the bus never arrived. We rang the number advised and I gave my ticket number to be told my name wasn't on that ticket number so they're not sending a bus. My friend was told their name was on the list and was going to pick them up but didn't arrive. We both had our etickets to show them. We ended up getting a taxi to the hotel after being left in the freezing cold. After informing the company what happened they refused to refund our tickets. They refused on the grounds their partner company who operates the bus claim they did arrive to pick us up. Noone believes the customer. Never again will I use these scam artists through Ryanair or anyone else!!!

It all worked fine and I paid half the price.

I was hesitant to buy additional services through Ryanair but went for it with very low expectations.

I bought tickets for a transfer from Milan Malpensa to the city centre, which was an add on to my flight to Milan with Ryanair. I paid £4.40 one way, and received an email from Plusairsolutions.com with the e-ticket and a QR code. On the E-ticket it says números times “PRINT YOUR VOUCHER”, which we just paid attention to it while already at the airport. Obviously, we found no printing services anywhere. We just had to try without a hard copy of the tickets and it worked. A nice lady at the Terravision stop at Malpensa airport scanned the QR code and voila! Let us on the bus.

We paid £8,80 instead of €20 euros if you pay on the bus.

I’m giving 4 stars because of Ryanair bad service, and since they are linked…

Been waiting for a refund for nearly 40 days. Been dealing with someone called Parva who has been nothing but rude from start to finish. I booked a transfer and the day I booked it they emailed me to cancel it. Took the money from my account regardless and have keep telling my refund would be due within 30 days. We are now at day 37 and had to involve the bank to step in. AVOID!!

Don't book with this guys they never showed up to pick me up, they wouldn't answer my calls and took the 30€ of my transfer in Bulgaria. They are robbers. Do not book with them!

Cancelled my transfer from Bucharest to address in city centre as I landed at 2:00 am. Told to contact company for a refund. As yet, no acknowledgment of my complaint. Wizzair have done nothing to help despite this being the transfer company offered on their website at the time of booking my flight.

I booked a shuttle transfer through Ryanair from Almeria Airport to Vera Playa and paid £63.84 for two return. I thought it strange that the document I printed off did not include an E-Ticket, but lots of warnings about correct hotel address. I cut and pasted the address from the hotel website, a very well known hotel. Shortly after I received the first of three emails declaring that I had not included the correct address ( I had, as above) the final one warning me that if I didn't change/provide the address I would lose my booking with no compensation. I emailed them and this morning received an email stating that they cannot provide this service and offering either credit compensation or a refund. So, it wasn't because I had provided the wrong address, they just can't provide the service. It remains to be seen if I receive a refund, I very much doubt that will happen. Why is Ryanair even associated with this rogue company?
18th September and they are still playing delaying games! Booked through a genuine company and that service (Shuttle Direct) was perfect.

I booked transfers to and from our Hotel via Wizz Air for 3 people, for 79 pounds. The day before we were travelling they sent me an email to say the address was on our booking but it wasn't and in the email it says the transfer fare is non refundable as it was my error. I have sent numerous emails and they are a bunch of scammers they return my emails saying that this email address is not in use. I have tried ringing them and they just put the phone down. I ended up having to pay for a taxi to the Hotel which cost 85 euros and then had to organise tranfers to take us back to the Airport. Avoid this company at all costs