Plush Home Furniture Avis 

Great guys delivering.
We accidentally gave the wrong postcode and they still made the effort to bring the bed round to us. Will use again.

Haven’t built the bed and won’t until new carpets next week but if it’s as good as the delivery I will have nothing to worry about.

We ordered a car bed for our sons birthday on 20th July. The website stated it will take 21 days for delivery. It’s been 54 days and despite trying to contact the company we have had no response. We still haven’t received our bed and will now asking for a refund. We are shocked about the customer service concerning their reviews.

Highly recommend sales staff and warehouse staff great service
Quality Chesterfield chairs bought

Excellent Service and Products.

Repeat customer. Will use again

Phenomenal Service, bed arrived before it was due. And the installation was immaculate. Super impressed and highly recommended!!!

Communicated well. Efficient

I ordered the Bordeaux Chesterfield Sleigh Bed from PlushFurniture for nearly £700 (Order #157..] (29 May 2026), and it was one of the worst online purchases I have ever made.
The workmanship was shockingly poor. The fabric had nails pressed through it in several places, the stitching and finishing were of a very low standard, and almost every part of the bed frame had defects. It looked as though it had been made by someone with very little experience.
The bed could not even be assembled because the hinges had been fitted in the wrong positions and the measurements were incorrect.
To make matters worse, the bed I received did not match the product advertised on the website. The advertised Bordeaux Chesterfield Sleigh Bed has curved edges, but the one delivered had square edges and looked completely different from the photos.

When I contacted the company, I requested either a full refund or a replacement that matched the advertised product. Instead, they offered me only £50 compensation, despite the bed being unusable and costing nearly £700.

Based on my experience, I would strongly advise potential customers to be very careful before ordering from this company. The product I received was nowhere near the quality shown on their website.

I also noticed that the same product photos appear on other furniture websites, which made me question whether the advertised images accurately represent the products they manufacture or supply.

Overall, this was a very disappointing experience, and I would not recommend buying from this company.

Would highly recommend quick delivery time frame on point bed quality is amazing very happy polite as well would defo by agen

Amazing service from start to finish only ordered week of the 1st of June and delivery in the same week, exceptional quality bed highly reccomend this firm

We really love their bed frame and storage box. It was very difficult for us to find the perfect trundle bed frame here in Cardiff, so we’re glad we came across their products online. The storage box feels very durable and sturdy enough to sit or lie on. Affordable assembly service as well, great job!

​I regret to say that the bed I received was not up to standard. The build quality is poor, but the most concerning part is the material, which is literally falling apart. It clearly isn't designed to last. When I reached out to flag these defects, the customer service team was dismissive and rude rather than trying to find a solution. Avoid this company if you value quality products and respectful service.

I am beyond disappointed with both the product I received and the non-existent customer service from this company. I ordered a velvet piece that arrived in a shocking state of disrepair.
​Product Quality Issues:
​Structural Damage: The velvet fabric is ripped in multiple places, leaving the raw wood frame and sharp staples completely exposed. It is not only poorly made but actually dangerous.
​Poor Finish: The feet of the unit are heavily scratched and scuffed, suggesting zero quality control or previous use.
​False Advertising: The color is nowhere near the representation in the professional photos. It is fundamentally not the product I paid for.
​Customer Service & Legal Concerns:
​I have attempted to contact the team multiple times to resolve this, yet I have been met with total silence. After reviewing their "company policies," it is clear they are written in a deliberate attempt to circumvent UK Trading Standards and the Consumer Rights Act 2015.
​Note to the company: Statutory rights cannot be "signed away" by a hidden policy. Goods that are damaged and not as described must be refunded or replaced.
​Ignoring a customer won’t make your legal obligations disappear. If I do not receive a response within 48 hours, I will be escalating this via Citizens Advice and my credit card provider via a Section 75 claim.
​Save your money and your sanity—shop elsewhere.

We bought two kingsize trundle beds from Plush Furniture and absolutely love them. The quality is fantastic and the lead time was incredibly quick. The beds are unique in that they combine wonderful aesthetics with great functionality: I have not seen this anywhere else. This means that we have two very smart king size beds for family members but with the trundle option are able to accommodate for kids’ sleepovers. Super impressed and great service too with quick turnaround from order to delivery, great communication and super quick and efficient assembly service too. Thank you

Amazing quality bed we ordered the plush fabric and it is fabulous, was delivered in exactly the time frame they said it would be although I didn’t receive an email that’s the only downfall they could definitely improve with the communication side as I had to call to find out when it would be delivered but customer service is excellent! Always someone available to speak to. Adam was amazing and even carried my bed upstairs when he realised I was pregnant and couldn’t manage on my own very attentive. Can’t reccomend plush furniture enough!

Customer service is very good and responsive. Mattress ordered with pillow top was not quite what I thought I was ordering but a good resolution was provided. They were easily contactable and kept in touch reference delivery.

Great buying experience. Delivery was well communicated, the bed is great. Very easy to put together. No instructions but you don't need any it's that simple. I used the WhatsApp to ask a quick question to check about the slats on a Sunday afternoon. Didn't expect a reply until the Monday, but got one straight away! Will definitely recommend the company and use again.

I cannot fault Plush furniture. Up front from the beginning and so helpful. I was hesitant when I seen some of the reviews and thought I’d reach out to the company to chat to them, I recommend everyone does this. Adam was reassuring and helpful. I ordered a race car bed for my son and mattress. Delivery was within 2 weeks of the order and arrived perfectly, when confirming delivery the company confirmed how many boxes etc would be coming so I knew what I was receiving. The bed arrived and is absolutely perfect! The mattress isn’t suitable for my sons age, this is in no way plush furnitures fault, it’s simply the mattress suitable for the bed that they send up, the mattress itself would have been perfect but my son is too young to use that type, arranging the refund was easy and awaiting the company to be in the area for a collection. The only issue I had (again in no way Plush furnitures fault) was one of the little headlights wasn’t clipped in properly and Adam and I came up with a solution for that and it was no issue at all. I read reviews about communication not being great and I have to disagree completely, when I called they answered promptly and were so kind (even though I must have called a few times - they will be glad to not hear from me again!) and when I contacted them they contacted me back. I would have no hesitation recommending this company or using them again!

Have used plush for a few properties now. 10 beds in total so far and have always been very helpful, good quality and very competitive with pricing

We ordered a divan bed from plush furniture which we were so excited for. When the bed arrived at no one’s fault but our own the head board didn’t fit up our stairs, we called Plush Furniture to explain the issue and Adam arranged collection, remake and re-delivery of the head board for us. The new head board arrived at the weekend giving us a now complete bed which we absolutely love!!

For a mistake that was our fault we are extremely happy with the customer service we received and Adam going above and beyond to help us with our issue - he is a credit to the company!

Thank you Plush Furniture for not only supplying us with a bed we absolutely love but also being so understanding and helpful with a problem that was no one’s fault but our own.

Wow , just wow , my son absolutely loves his new bed , the Quality is amazing, The overall customer service was also amazing, when we are ready to redo our bedroom we will be ordering our bed from plush furniture