PlushRugs Avis 

700
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

First, rug better than described. Combination of various shades of blue is exceptional. Gorgeous rug. Ships as promised, arrives on time. Great value for the price. Love it.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fortunately you were able to get both rugs to me ahead of my scheduled floor replacement which meant they were available to be put down as the installers completed their work. When I emailed to inquir... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

PlushRugs had exactly the rug and runner I wanted for my client and at a terrific price. I also needed additional customer service support, and the assistance I received was courteous, kind, and effic... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

The rug ordered from the pictures on the site arrived and was completely different from the actual rug received. I reached out to customer service and after explaining the situation I was informed,... Voir plus

L'entreprise a répondu

À propos de l'entreprise

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À propos de PlushRugs

Écrit par l'entreprise

PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.

We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.

Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.

Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

700 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,5

Tous les avis

(700)

202 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service and very fast…

Excellent service and very fast delivery
A beautiful wool rug looks amazing 🤩
Love this company and will definitely order from them again. Thank you!!

15 mars 2026
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Réponse de PlushRugs

Thank you for taking a moment to leave us a review Anna, the compliments are truly appreciated! I'm so glad to hear you love your new rug and hope to get a chance to work with you again.

- The PlushRugs Team

Noté 1 sur 5 étoiles

Received a notice of backorder with no actual shipdate

I cant really review the actual rug...since i don't have it. Online, at the time of order, the rug i had selected was backordered until 3/22. Now the rug is backordered until "June" with no definite ship date.

10 mars 2026
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Réponse de PlushRugs

Hey Sharon,

Thanks for taking a moment to leave us a review. At the time your order was placed, the Safavieh SFK806L rug was listed as back-ordered. Our review emails are sent automatically and don’t account for back-order timing. I do apologize for any confusion or concern related to this.

Safavieh updated us on March 10th with a current restock ETA of early June as you mentioned. If you’d prefer to cancel instead of waiting, please let us know and we’ll get you taken care of. In the meantime if there's anything else we can do to assist, please do not hesitate to reach out.

- The PlushRugs Team

Noté 5 sur 5 étoiles

Great rug

The rug came quickly and is super soft and plush. Unfortunately my cat George is liking to claw at it and is pulling out threads. UGH.

10 mars 2026
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Réponse de PlushRugs

Hey Debra,

Thank you so much for leaving us a 5 star review! We’re glad the rug passed the softness test, even if it also passed the George test a little too well. LOL

- The PlushRugs Team

Noté 5 sur 5 étoiles

The rug i ordered was just as…

The rug i ordered was just as pictured.it was of good quality. Also arrived in record time. The price was the best ifound. Thanks plush rugs!

10 mars 2026
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Réponse de PlushRugs

Thanks for the review Jill! We're thrilled to hear you love your new rug, I'm glad you found us!

- The PlushRugs Team

Noté 5 sur 5 étoiles

Very pleased with purchase

Very pleased with purchase. Customer service answered questions timely. Rug was received within 48 hours of placing order. Would not hesitate to order from them again.

4 mars 2026
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Réponse de PlushRugs

Hey Jennifer,

Thank you so much for the review and compliments!

- The PlushRugs Team

Noté 5 sur 5 étoiles

Superior customer service

Superior customer service! Responsive and extremely helpful. Kudos!

2 mars 2026
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Réponse de PlushRugs

Thank you for your review Victoria!

- The PlushRugs Team

Noté 5 sur 5 étoiles

bought 2 rugs

bought 2 rugs, they were delivered in a timely manner and it was easy to return the one i did not need...love the one i kept

24 février 2026
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Réponse de PlushRugs

Thank you so much for the review Patti, I'm glad to hear you found the perfect rug!

- The PlushRugs Team

Noté 5 sur 5 étoiles

My order was placed on backorder and I…

My order was placed on backorder and I had to cancel it. What made my experience excellent was the company representative who gave me the information I needed (that the order was backordered) and allowed me to cancel the order. Very professional and responsive. Excellent services.

Sad that I could not get the rugs I wanted.

27 février 2026
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Réponse de PlushRugs

Thank you so much for the kind review Phyllis! We know back-orders can be inconvenient so we will always do our best to make the process of selecting an alternative or cancellation as easy as possible.

- The PlushRugs Team

Noté 5 sur 5 étoiles

very pretty rug

this rug is perfect in my remodel. It truly does NOT need a rug gripper-It doesn't move at all. Very pleased

27 février 2026
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Réponse de PlushRugs

Thank you for leaving us a review Cheri, we're glad to hear you love the new rug!

- The PlushRugs Team

Noté 5 sur 5 étoiles

Customer service is extremely extremely…

Customer service is extremely extremely good very happy with the people I dealt with

25 février 2026
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Réponse de PlushRugs

Thank you for taking a moment to leave us a review Susan. Our team truly appreciates the compliment and we're so glad you had a great experience.

- The PlushRugs Team

Noté 5 sur 5 étoiles

I would like to thank Megan again for…

I would like to thank Megan again for being so great when ordering this rug. Very helpful answering any questions I had. Unfortunately I have to return the rug, it doesn’t fit under the door. Megan understood and said to please keep them in mind when it comes to carpeting, and I will. Thank you again Megan. I hope they appreciate you. Gail

25 février 2026
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Réponse de PlushRugs

Thank you for taking time out of your day to leave us a review Gail. We truly appreciate the feedback about Megan and I know how happy she will be to see your review as well. She is an asset to our team and treats all of our customers with great care.

- The Layla Grayce Team

Noté 5 sur 5 étoiles

Great experience

Great experience. Super fast shipping. Kept me informed through the whole ordering process.

23 février 2026
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Réponse de PlushRugs

Thanks for the review Harriet!

- The PlushRugs Team

Noté 5 sur 5 étoiles

Love My Rug!

Plush Rugs is always on top of it with speedy shipping, great tracking info., and great rugs. My 2nd time buying from this website and will buy again!

14 février 2026
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Réponse de PlushRugs

Thank you for the kind words Traci! We are so thankful to have you as our customer!

- The PlushRugs Team

Noté 5 sur 5 étoiles

PlushRugs had the best price available…

PlushRugs had the best price available for this rug, but I was unfamiliar with the company. I did some research and saw they have a physical headquarters and extensive company history, which made me much more confident in my purchase. Then, the shipping was so quick, which validated their shipping and distribution model. Would be glad to purchase from PlushRugs again!

18 février 2026
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Réponse de PlushRugs

Hey Lyndsey,

Thank you for giving us a shot! We're so glad to hear you were happy with your purchase and hope to earn another opportunity to earn your business again in the future.

- The PlushRugs Team

Noté 3 sur 5 étoiles
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Réponse de PlushRugs

Hey Laurie,

I'm sorry the rug you ordered didn't work out! I see our team has already assisted you with a complimentary return label and your refund will be processed once it's received back to our warehouse. Let us know if you need anything else!

- The PlushRugs Team

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